I was pleasantly pleased with my service. They understood what was wrong with my computer. I would…read morerecommend them anyone that has a need for repairs on their computer.

This place is fantastic! I dropped my computer off in a Friday after 3 and it was ready by 11,…read moreSaturday. I highly recommend them.

I visited PC Planet based on the positive reviews I read. I have to say, this company is great!…read more The gentlemen in the office are professional, courteous, and very thorough. Everything they did was explained to me in detail along with the cost, which was certainly reasonable. I highly recommend this place for your computer problems and/or sales. Pamela

Great and friendly service. Laptop runs like new, prices are very reasonable…read more Bring dog biscuits for little Teddy when you come! Was recommended by a friend and am recommending back to the general public. You got my business for sure.

I never really bother with the sales staff on most things when going to a Best Buy as I usually…read moreknow what I want and do a bit of research on their website beforehand. In this case I needed a new cell phone charger cable as mine was frayed and their own generic brand for Androids work just fine, and at a much cheaper price point compared to T-Mobile or Verizon's store price. This location serves it's purpose as long as you know what you need.

Good luck calling to speak to someone. I've been trying to call for over thirty minutes ‍read more

They came highly recommended. Need a new battery for laptop. Called number to verify it was in…read morestock, as its over an hour drive. They just pick up and hang up the phone. I can't recommend a business that has poor customer service.

My senior citizen mother asked me to look at her laptop. Said that my adult son thought the battery…read morewas bad. I looked and saw a swollen laptop pushing the touchpad out. Called Refresh. Jonathan confirmed that it was likely the battery and they could replace it. I brought it in and Brian took one look at it and started working to remove the "spicy pillow". He disposed of it and we discussed options for the safety of a senior citizen who did not know to not overcharge her battery. Great service! I will definitely be returning for all my computer needs

I had a 2' x 3' poster printed. The print quality was fine, but whoever rolled it up, rolled it…read moreunevenly wrinkling one full side off the poster and then put a humongous rubber band around it that was difficult to get off. Print quality, fine, finished product not so good.

The young man that helped us was very knowledgeable and professional. We needed a cord that…read moreconnected one of our older printers to our computer and he was able to help us locate the right one. Without him I would've had to make at least another trip back for the right chord!

I have been going to this Best Buy for some time now. I feel that they have a pretty good choice of…read moreitems. I am always able to find what I need at a relatively good price. The staff here is usually pretty good and on top of the last trends. I am always able to find help and get answer to my questions. The store set up is really good. They are always busy for sure. I will say I am not a fan of the independent sales rep that is here. I always seem to get hot by that one persistent one that understands the word no and keeps following me around the store asking me questions about my cell service or whatever. But overall I like it here. I also have dealt with their Geek Squad and was impressed by my service they really got what I was talking about and was able to help me. Overall I would recommend this store.

Brand new computer purchased in Oct. 2025. Sound stopped working. 3 Days with the GEEK Squad. CAN…read moreNOT FIX. No customer service to speak with, only another country and that's the Geek Squad. I've passed my 14 day with Best Buy. No can return! Told to contact the manufacturer. Lenovo. Geek, no can fix. Yes, I have 1 year warranty! WELL HELL'S BELLS, NOT ON SOFEWARE! LOLOLOLOLOL YOU HAVE TO PAY $75.00 TO HAVE SOFEWARE GEEK TO TRY AND REPAIR! I PAID. Given a number to call. Ken, in another county I awake from sleeping. He says the phone is messing up, that he will call me right back! lolololololol That did NOT happen. I call again. It's Ken and he's still sleeping. OH, i'm getting tired of typing. I am a disabled senior. NO one in their right mind should never, ever buy from Best Buy! NEVER! My bank will be notified of this payment to them! AS in FRAUD!

PSA!!!!! DO NOT…read moreEVER BUY OR SELL A PC FROM BrenTech LLC @ the market of Marion we bought one PC from them upon getting home we realized this "gaming PC" only had 128 gigs of storage a puny 16 gigs of ram witch is nothing for modern games and had no Bluetooth on top of a bad Wi-Fi card so we had to hardwire it we go back to these idiots to have them put more memory in it well the hard drive that they installed in it failed so I paid $60 for no reason on top of that the computer started running slow for no reason we do nothing but play the same two games and have never had this issue on the gaming PC. We traded in for it, on top of all of this now my computer is completely unusable and they refused to fix it because they can no longer service computers. I bet because they never knew how to fix them in the first place and they've been messing too many peoples crap up on top of all of this. They refuse to give me any sort of refund and text me very rudely when I told them that I wanted my money back for the piece of crap that I bought do not ever do business with this awful LLC

Spoke to owner of BrenTech LLC at the new Flea market at the old Kmart Plz on 36th Ave. With an…read moreissue for my P.C. At that moment he could not help me. So he said go to Flea market of Belleview on Friday that he would have his technicians there that can help. Needless to say I drove from Northeast side of Ocala to market of Marion store just to hear his employees say they were to busy, short staff and he couldn't look at it. I listen to their excuses only to have to go back home. Moral of the story please if you can't back up your words of service just say you cannot do it at the time simple. Don't misguide potential customers. Grow on bad experiences so can make better ones. W. Lebron Sr.

Eddy was very helpful getting my old PC back up and running great!! It's much quicker now.read more

Eddie is a life saver! I was visiting my parents in Brooksville when my laptop completely bit the…read moredust and wouldn't turn back on. This happened the night before I had to fly back to San Francisco. Eddie was so gracious to look at my laptop and quickly replaced the hard drive before I left. It was not looking good regarding recovering my data on my old hard drive but Eddie kept it to see if he could keep working on it. Guess what, after a few days he recovered most of my data. I live in the Mecca of computer technology and I have had issues with computers and either they turn you away or it's prohibitively expensive to get something like this done. And it would take forever! I am so thankful to Eddie and his team. Brooksville has a gem of a person and engineer! Thank you!!!!

Excellent service! I am an older person and sometimes I really need help. I.know that I can count…read moreon the help that I need for a reasonable amount in a reasonable amount of time!

Let's see ..... A…read moremyriad of tasks Jacob's team will be doing for my mother & I. My mother purchased a new computer. She needed it set up properly for use. Proper windows 11 install and login. Two logins to be exact. Some kind of software for remote access and tech help. You get the picture. There is a long list of things for them to do as my mother brought in many computers to take old data off of as well... so they will be busy for a while .. Will let you know how it goes

I had a dead external hard drive that I needed to transfer to a new one. It was fixed in record…read moretime and even though I was slow in picking it up, they never gave me a hard time. The folks at Ocala Computer Clinic are super friendly and nice and I cannot recommend them enough! They are tucked away at the back of a small line of shops, but when you find them they are the treasure at the end of the hunt!

I had a dead laptop that would not boot up over the Christmas Holiday. The folks at Ocala Computer…read moreClinic diagnosed and fixed the problems in record time. The cost of repair was very reasonable. I really appreciated how professional and friendly they were. I highly recommend them for your computer repair needs.