Had an appt for noon & was seen asap (a couple of walking took longer than anticipated)…read more Apologized for the wait (really? For like 5 min?!? Nice) I had gone in because when I changed my phone, I plan I got upgrade envy. I have an iPhone SE and really wanted to go for the eight. I knew they didn't have the one I wanted in stock from the website. The rep helping me double checked at the back for me, so when he didn't have exactly what I wanted he brought out the three next best options. (same model with fewer GB, and next two tiers up) The next two levels up are really too large for my hand (I don't know any women that have a plus), & I explained that I really did need more GB. I was planning on doing the trade-in, so we went over a couple of options. Either ordering it with him and having it sent to the store, bringing my trade-in to have it wiped and exchanging; ordering it myself online and still swapping at the store; ordering it myself online, using the insurance I had forgotten I had, and letting the rep on the phone talk me through wiping it. Although he works on commission, James told me that his area was piloting new software, and for some reason it would not allow him to only have me pay the $130+/- both the website and the app showed I would have to pay. Through the system I would've had to pay closer to $200. He also pointed out that I would be eligible for the free upgrade in just eight months. So he was recommending either waiting to get it for free or doing it through the website myself. Neither of which could possibly get him any kind of commission. (he didn't say that part, but I've worked sales for commission) i'm debating waiting the eight months, but I'm taking his $70 worth of advice and making the purchase online if I do it in advance. Since the 8 is larger & I knew a lot of my Quitman it would no longer work, I did ask him to spend some time going over cases and dashboard mount for a classy person with me. When I had to in my hand and was talking about another, he let me know that he could do A discount for getting three or more accessories. Save me about $20 with that. They were all things that I would've purchased anyway, but this way I had an expert help me pick it out and I got the discount. If I opt to go in the store, I am definitely going back and hoping I will get James (Carpenter) again. He was very straightforward and very patient with my millions of questions.

Have service for years Don't use this company for your phone your bill will increase and you have…read moreno way to contact billing and the stores won't help

I had the misfortune of dropping my pristine iPhone X and the screen popped out of the frame a wee…read morebit. Still functional, no cracks or visible damage. I called Re-Tech and the tech told me he would re-insert the screen for no charge. Great! I wiped the phone and went to the store. The tech examined the phone and told me I needed a new battery, that the original was swollen. OK, $85 no big deal. I call for a pick up and I'm told that after installing the new battery, the screen no longer worked and I would need a new one. Not good! No thanks, say I, I'll just pick the phone up. I get to the store and I find that they have replaced the screen at no charge, since it was functional when they accepted it for repair. This was the right thing to do and I'm a happy customer. 5 stars.

I would highly recommend for all your cell phone needs. The service I have experienced has always…read morebeen great. The staff is friendly & knowledgeable. Thanks Re-Tech!

There's no need to stand in a ridiculously long line at Best Buy for a phone. There's a Best Buy…read moreMobile right across the street! Aside from cells and service there are the necessary accessories also. I purchased a new cell and service and both times I was there no one had an advanced knowledge of how to use the phone's functions!! Finally I came across sales associate Jessica that not only was familiar with the cell but was polite and helpful. Parking is limited because of the Chipoltle next store but at the right time there is plenty of parking.

This place is fantastic! The people here are really kind and helpful, we brought in some wire that…read moreneeded soldering and they fixed it right then and there!

The girl at the front desk has poor customer service. She does not have a good bedside manner. She…read morenever follows up with you after numerous times. There's plenty of other companies in town that want your business and will serve you much better.

love this store! most people seem super sweet and helpful! would return, and probably will. thanks…read moreWW!

I've always seen this place passing by while I'm running errands, so I finally decided to stop by…read moretoday. Oh my gosh, it's worth every penny! And guess what? Chelsea and Melody were super helpful in unlocking my phone and getting a free service. They were amazing!

Paul, that works at PC Planet in Ocala, FL is a genius! Yes, an absolute positive genius! This is…read morethe second time he was able to recover irreplaceable data from old non-working devices. First time was a few years ago from my Windows 7 PC and today it was from my 6th generation iPad. I walk in a nervous wreck and skeptical for fear my late husband's voice recordings were gone forever and I walk out 30 minutes or so later wanting to jump for joy that Paul saved the day yet again! Paul is very methodical, calm, reassuring, and works quickly to solve the problem. Pricing is far lower than I expected considering the caliber of knowledge and workmanship that I received. Paul, thank you again for your extraordinary help today.

Great and friendly service. Laptop runs like new, prices are very reasonable…read more Bring dog biscuits for little Teddy when you come! Was recommended by a friend and am recommending back to the general public. You got my business for sure.

I had the pleasure of using Mr Mobil for a minor phone issue, battery replacement. Dealt with…read moreReggie, and have to say it was a very pleasant experience. He was very professional, very personable and very knowledgeable. I will be making Mr. mobile might go to cell phone repair. I would not hesitate to recommend them.

From the owner: MR Mobile is a Device repair shop that has been in Business for over 6 years. We provide top notch…read morecustomer service and expertise to fix any issue you may encounter.

Had a problem that seemed insurmountable. A dead phone with a damaged screen and 252 pictures that…read moreI wanted and was told by others could not be retrieved. The effort and price were described to me in detail. 48 hours later I had my pictures on my new phone. Awesome, simply awesome.

Run the other direction bro!…read more This was our third trip to Tech Bros in two months. We were new customers when we first came in for a dead battery. The second trip was 29 days later, when that battery failed--still under warranty. We picked it up the same day, and while it powered on, the screen soon turned green at home. We returned again today for a third attempt to fix what was clearly caused during their repair. At checkout, they framed it like they were doing the right thing and "taking care of it" for us. But when we got in the car and turned the phone on, a new white flashing light started going off. This wasn't just unresolved--it was a final slap in the face. In retrospect, each time we went to Tech Bros, we experienced more damage. The way this was handled was completely unprofessional and dismissive. When we insisted that they fix the damage, they threatened to post our texts online like transparency would somehow make us look like the bad guys. Classic deflection tactic - trying to intimidate and discredit us because they know they've mishandled this, and we're holding them accountable. They broke my daughter's iPhone and then sent us a bill for an extra $150 to fix it. Save yourself the grief and go to a reputable company. Buyer Beware!!!

Raise your hand if you like going to any type of cable or cell phone store. Wait, no one? Really?…read more Well, normally I don't either, and I'll be the first to admit that I put off going here until the absolute last day simply due to my dread of going to cable stores. I can't even say how surprised I was and I'm very appreciative of Nick's help. I've visited the store twice, once for transferring services and once for a billing problem. Even though there was quite a line, the entire staff was efficient and courteous. While I won't go out of my way to visit the cable company, if the need ever arises, I'll be sure to go to this store.

ive had cox internet for a while , re I just dont like there service... I called about down lines…read moreand safety issues they said at first they couldn't come til Saturday, then Friday... my internet had been off since am Thursday.. lines are down people can't drive past in my park I think it should be at the top of the list when lines are touching the road. They sure want there money hit leave without internet for days