If you port off their terrible network, they will continue to bill you for 3 months. When you leave…read morethem do the following: 1. Take your credit or debit card out of their system before you port off. 2. Once you have successfully gotten your new line working from your new carrier call them immediately and state your intent to close the account. Make them tell you immediately if there are any outstanding charges, pay it and demand written proof. This company is unscrupulous in their billing practices. The network is slow, you get spammed 15 times a day. Any savings you get is not worth the trouble.

We went in today to have our service switched from Verizon to Consumer Cellular. We were met by a…read moreyoung man that was very professional and knowledgeable. He asked what we wanted to do, and he said great let's get started and without trying to sell us anything else he switched us over. My wife and I were both amazed at how professional he was. This transaction will save us over $100 a month on our bill. Thank you

I had Ms Lyndsey T. To help me with new phone etc Awesome service great store to visit no long…read morelines just great people ready to help I highly recommend this Verizon store Plus they are great to help with family plans AND savings $$ ps. I don't usually bother w reviews

I would appreciate it if you guys updated y'all's hours for the holidays, like the day before…read morethanksgiving. I left work at 4:55, checked y'all's businesses hours which said nothing about closing at 5PM, it had y'all's regular hours 8:30am-7pm. Got there at 5:05pm & the doors were locked, mind y'all, it was 3 other customers & myself that were trying to get in, a lady came outside & said they closed at 5pm due to thanksgiving which makes no sense... So because of y'all not updating your hour i had to drive all the way down there for nothing, i was livid & still am as i'm typing this. Let me also mention that 2 weeks ago when i tried upgrading all 4 lines y'all were charging me $4000 when 3 phones had 1 payment left & my phone has $500 left to payoff which i was willing to pay off. BUT i was able to upgrade 2 phones for less than $350 but separate transactions... ridiculous. Oh & let me also mention how you guys sign us up for things we were never made aware of or even asked for. You guys signed me up for Verizon home device protection without asking & if it wasn't for me checking my bill a few days later after upgrading i would of never knew, i called to cancel & checked a day later & they never cancelled. It's actually still active as of right now, been calling & no one answers!!!

Date: 01/12/2022 To:…read moreJohn Stankey (CEO), Angela Santone (ExVP HR) Reference: Excellent Customer Service and Professionalism Please make note that the following AT&T Store Associates (4405 SW College Rd, Ocala, FL 34474) needs to be commended on their excellent people handling skills in providing me and my Service Canine Rio (aka: RioTheBorzoi) with the best Post-COVID cellular retail experience. If your company has an award available for this team has shown me the high quality of problem solving techniques, clear communications and personal due diligence in rectifying all my transportation needs. Bianca Mike  It is this customer involvement that makes your organization a leader in the industry. "Store of the Month". I would like to especially recommend that they receive special recognition for their merit during these times of corporate recovery. I find that the foundation of AT&T success is directly attributed to this kind of leadership performance.  I now know why your organization has the reputation as an industry leader and the relentless pursuit of perfection Cheers! Frank B

Customer service has been consistently horrible at this location. I have gone there to transfer…read moreservice because they would match a competitor and had so many hassles as they kept messing up every so for month and had to manually fix it, was not into helping or servicing people overall, knowledge overall was very poor and the coverage of service areas are very poor. AT&T is definitely not a service provider for those that need a wide service area as their coverage regardless of what they say and the map that shows the coverage areas say because when you actually get their service, it will be spotty in the areas where you think should have no issues with service. We are paying a little less than Verizon but had we known what we know now, we would pay the higher price for being able to have strong frequency in our own house and the ability to use the phone everywhere other than remote areas. Plus their customer service is the worse ever!

Courtney was amazing! She helped me find everything I needed and was super kind and helpful.read more

The prompt is, What could improve? Answer, everything!!…read more*If you want to have your account, after 30 years, screwed up...this is your place. *If you want to be lied to, this is the place. *If you want a great product with great service...this is NOT your place. *If you want the added frustration of dealing with children and their take on both business and interpersonal communications...this is your place. *If you would like your time wasted...this is definitely your place. *If you want employees who stick a sign for being away for an hour lunch and then lock the door and go fool around in the back...this is your place. *If you want to deal with children who are more interested in themselves than in customer service or actually doing their jobs...this is the place for you. *AT&T's service in Wildwood is one bar with gusts up to 2 bars. They will then sell you "Turbo" which makes NO difference in Wildwood and simply adds to your bill. *When the going gets tough they will tell you that a district manager will call you and take care of these issues, no one will call. *The runaround on 611 (the AT&T number) is second only to Comcast for America's WORST customer service and support. Really plan on having your time destroyed here, in fact I did over 4 hours this past week alone and no one could resolve the AT&T caused issues. *If you'd like to deal with individuals who won't acknowledge their own mistakes and have a masters degree in "Passingthe buck" this is your place. I've been with AT&T for over 30 years and the final insult to a stock holder is that I can go ahead and call their legacy line and try to get some consideration. Are you kidding me? Asti lasagna don't get any on ya.

I had the misfortune of dropping my pristine iPhone X and the screen popped out of the frame a wee…read morebit. Still functional, no cracks or visible damage. I called Re-Tech and the tech told me he would re-insert the screen for no charge. Great! I wiped the phone and went to the store. The tech examined the phone and told me I needed a new battery, that the original was swollen. OK, $85 no big deal. I call for a pick up and I'm told that after installing the new battery, the screen no longer worked and I would need a new one. Not good! No thanks, say I, I'll just pick the phone up. I get to the store and I find that they have replaced the screen at no charge, since it was functional when they accepted it for repair. This was the right thing to do and I'm a happy customer. 5 stars.

I would highly recommend for all your cell phone needs. The service I have experienced has always…read morebeen great. The staff is friendly & knowledgeable. Thanks Re-Tech!

Excellent knowledge, straight answers, great customer service. I am impressed by the…read moreexplanations, options and communications. His computer skills and knowledge base are second to none KPOP

I picked this business directly off a Google search and the 5-star reviews. My laptop was not…read morecharging. Ez Tec ordered the necessary parts and I picked up a fully charged laptop. They are reliable, reasonable, and qualified. What more can you ask for? Thank you for your prompt service, Ricky!

Very experienced and very knowledgeable. This place is easy to find. Great 3D art. Fixed my phone…read morewith know issues.

FixIT Tek - Computer Repair has worked on our system twice successfully. We have been very…read moresatisfied with the customer service and will use them again.