After being treated horribly by another store I called and found out they were not connected to…read morethat store. I was greeted by Jodye and she was so sweet and patiently listened as I ranted about the last exchange I had. She quickly answered my questions and conducted the sale so I could get to work on time. She was amazing. I would definitely return for future products and services. Btw Jodye I was only 2 minutes late. lol

Went to this AT&T store to get my 91-year-old father an iPhone. I was helped by Justin, who…read morepatiently and persistently worked through the many issues that arose while switching Dad's Tracfone info to an Apple phone. (Tracphone was very unhelpful.) Justin also told me I was eligible for upgrades to new iPhones for myself and another family member. Much less expensive than I expected! We left happy to have 3 new, fully set up iPhones.

We have had nothing but problems! Selling us wrong equipment and not crediting us! The worst part…read moreis trying to talk tona real person. We are probably going back to tmobile. We didn't realize how great they are. We have been with att 1 yr and it wasn't worth it!

Went in yesterday evening to upgrade a phone and pay a phone off completely was told they only have…read moreiPhones for new customers only. They missed out on a huge sale because I was paying my sons phone off getting him a new phone myself a new phone and accessories to go along with it I have been a customer for 15 years and never heard this before so I called ATT myself and the representative told me that it was not true and the only reason I was told this was because a person did not want to do their job. I will never be visiting this store again. Would not recommend at all.

They are liars and charge for all kinds of stuff and lie about what the charge is for. They charged…read moreme $378 and that was supposed to cover the bill and upgrade a broken phone. He put all kinds of charges on the receipt and those charges don't equal what it should have been. Ed is a liar and should be fired immediately!

Scott is fabulous. He helped me w my problem, which led to me buying a new iPhone 13. He set it all…read moreup for me, made it easy to understand, and was generally a great help. I am so happy I came to the Hernando location. Inverness is always a massive wait. Scott knows what he is doing. He was cheerful and sweet. Great guy! PS tried to call him w a question right after I left. The phone system sucks. It is complicated, unhelpful and stupid. It wasted my time and I never did get thru. Now I have to go back in person to ask the simple question that would have taken one minute but for the asinine phone system.

5 star for the incredible service provided by Stephen on my visit. My grandson lost his iPhone…read morewhile at Ginnie Spring. I Purchased a new iPhone, service was activated in less than 20 minutes time. My grandson was back in business Thanks to Stephen's knowledge. He's an asset to this T-Mobile store. Nice Job!

I cannot give a good review for this location. I came in to pick up the upgraded iphone16 that…read moremy husband already signed up for and switched from verizon to t-mobile. It took the guy 2.5 hours to process the transaction , and it was not difficult our order was already in the system. had to go find a bathroom , as they don't have any for customers onsite. Then when I also mentioned I was going to take a walk outside because they were taking so long the guy complained and told me I cannot go inside and outside so many times ( 2x) because it messes with the door counter. Then they guy processes a return ship kit to be mailed to my house so I could do the cell transfers at home. after 2 weeks I still did not receive it. I called to get a return kit and another week later still nothing in the mail. I just now called this location to see if I can just drop this trade in phone and he said NO, because they don't have labels. I am about out of time to return the trade in and have no way to return it. This switch has been a horrible experience. And the iphone16 sucks (the audio sucks, the words/icons are to small for over 50 year olds - I did ALL the adjustments possible. the iphone12 had the correct sizes for old eyes). No idea why the process took so long , the guy kept doing things on the computer and retrying and getting codes from his manager. I was very nice and patient with this process , so it wasn't because I was a bad customer.

I took my neighbor with me there because she needed a new phone. We were assisted by a wonderful…read moreyoung lady named Heidi. She was very nice to us and got us a chair to sit in as both of us are disabled. She helped my friend find a phone with a good price for her price range and helped her know how to use it. Heidi is an excellent person to have on sales and we were very impressed. Thank you for having her in your employee, she helped us solve our problems , It was a joy to find such friendly and caring service.

From the owner: Switch today & enjoy America's largest 5G network.read more

Upgraded my phone in January of 2025, on the upgrade to a 16 get a watch or tablet on us deal. Was…read moretold they had no watches left as it was the last day of the deal, and they needed to order. Fast forward 6 months to no calls my app still saying "estimated to ship" under my order for the watch. I go in to physically resolve only to be told I need to buy a new watch or upgrade my existing watch since 1. The deal was not applied as I was told and he actually did 2 seperating device upgrades. 2. I was never contacted for the pickup of the watch because he... per customer support must have "seen he did it wrong and avoided it" I called customer support where the first man I talked to Saturday 7/5 made notes to my account of doing an even upgrade, no fees due day of. Today 7/8 to then be told by Zach that he would not honor any deals or notations made by them and I can purchase a new watch for $499. Do not waste your time as you can be a loyal customer of 10 years and still be treated like trash.

Went in to both the two franchised Verizon stores in Inverness Fl Spent over 2.5 hours trying to…read moreget my new watch activated. Finally they said they couldn't help for 48 hrs. Finally called the company Verizon store in Brooksville. They were shocked and told us to call tech support on 611. We got a very nice rep who solved problem in less than 15 minutes despite a dropped call. She called us back and solved the problem and watch now activated. Avoid both Verizon stores in Inverness. Not only are they incompetent, they lie. The newer location tried to help but after two hours said they couldn't help. Actually said other carriers would buy us out of Verizon contract. I will never go to the stores in Inverness again and you should all think twice. We will be writing to Verizon to tell them about awful service in Inverness stores and to thank them for wonderful service from their customer service tech.

John Saved me again. This is the second time he saved us. Had a worm that wouldn't let me get on…read morethe web. After an hour John saved all my apps and passwords, and I was able to get on the web. He took excellent care of us. He is very helpful and very honest. He is our Computer system repair company. Recommend Davis Systems very HIGHLY.

Honest and provide excellent advice. Matt and staff know how to LISTEN to your concerns, and…read moredesires. We highly recommend.

Had a great experience today with a gentleman at Techy when my phone got a lock screen and I could…read morenot access my phone. He was able to clear and reinstall everything so I was not locked out on a hurricane weekend. I will be taking my laptop in to have it looked at after this weather episode is over. Thank you so much!!!

Simon Templar said, "You have to be a very good, and usually very dead person to become a saint…read more And more importantly, you need to work three miracles. Now, get to work." Jeremy Miller of Techy is my Saint! The first miracle, Jeremy recovered my data from the 1st iPad Mini that fell into Lake Dora. I know, stupid, but I am a Seaplane Flight Instructor. The second miracle was his team fixed my black screen of death on MacBook Pro, "Your computer restarted because of a problem. Please a key or wait a few seconds to continue starting up." The third miracle was he still had saved my iPad backup folder as I jumped my 2nd iPad Mini in CT river. Hazards of my job! I restored my 3rd iPad Mini with my 1st iPad Mini data folder. THANK YOU, JEREMY! I am so glad you're not a very dead person because you're a living Saint!

I never thought I would have such a weird problem with my iPhone! A window opened and would not go…read moreaway, so I could bot even use my phone AT ALL! Dan, at Gator Tec fixed it in five minutes! T-Mobile could not help me, nor could the Apple Help Desk, my work schedule would not allow me to go to Best Buy, and Gator Tec was my second option... now it is my first!!! After Dan fixed my phone, I asked him how much I owed him, and he said, "Nothing at all!" Thanks Dan!

Very expert in computer and software. I was treated like…read moregold....was pleasantly surprised.