5 star for the incredible service provided by Stephen on my visit. My grandson lost his iPhone…read morewhile at Ginnie Spring. I Purchased a new iPhone, service was activated in less than 20 minutes time. My grandson was back in business Thanks to Stephen's knowledge. He's an asset to this T-Mobile store. Nice Job!

I cannot give a good review for this location. I came in to pick up the upgraded iphone16 that…read moremy husband already signed up for and switched from verizon to t-mobile. It took the guy 2.5 hours to process the transaction , and it was not difficult our order was already in the system. had to go find a bathroom , as they don't have any for customers onsite. Then when I also mentioned I was going to take a walk outside because they were taking so long the guy complained and told me I cannot go inside and outside so many times ( 2x) because it messes with the door counter. Then they guy processes a return ship kit to be mailed to my house so I could do the cell transfers at home. after 2 weeks I still did not receive it. I called to get a return kit and another week later still nothing in the mail. I just now called this location to see if I can just drop this trade in phone and he said NO, because they don't have labels. I am about out of time to return the trade in and have no way to return it. This switch has been a horrible experience. And the iphone16 sucks (the audio sucks, the words/icons are to small for over 50 year olds - I did ALL the adjustments possible. the iphone12 had the correct sizes for old eyes). No idea why the process took so long , the guy kept doing things on the computer and retrying and getting codes from his manager. I was very nice and patient with this process , so it wasn't because I was a bad customer.

I visited this store in May and was told that if I purchased an I Phone I would get a free I Pad…read more So I bought 2. My bill arrived and surprise, I was being charged for them and locked into a 36 month contract, the store personnel also told me that Verizon would waive the activation fees which Verizon would not. I had 2 hours of discussions on the phone yesterday with corporate and was told to take the I Pads back to this store and they would accept the return, which this morning they told me no way they would take them back. Now I am back on with corporate wasting more time because what I was told did not match what actually happened. Some people would call that a lie. Avoid this store if you want my opinion and Verizon for that matter. I am an 8 year customer with multiple lines and they treat you like you are stupid. You've been warned.

I've been trying since April to return a internet box that doesn't work in my area. I have been…read moregoing in every month and same crap. No manager. Can't return it no manager. I went again today. They told me I can't return it because it's been to long. Totally there fault that it wasn't returned in 30 days. Total rip off company and I will be contacting 8 on your side. They don't ever deserve a one star.

We have seen so many bad reviews for this store we weren't sure what to expect when we went there…read moreto return some equipment. Turns out our experience there was excellent! We were immediately greeted by a very nice young woman, Mylka, and taken to a counter to be helped. An equally nice woman named Heather assisted us with the return. From start to finish we were treated with friendliness and respect. Thank you for a very positive experience.

On Dec 16th at the Spectrum store in Inverness, Fl, my mother -- who is nearly 70 years old -- was…read morespoken to in a condescending and dismissive manner by an employee named James. She was calm, respectful, and simply asking for help. The response she received was rude, patronizing, and entirely inappropriate. What makes this especially concerning is that this is not an isolated incident. Public reviews going back over a year describe the same behavior by the same employee -- repeated one-star complaints citing disrespect and poor treatment of customers. At this point, this is not a customer service lapse. It is a documented pattern that Spectrum has allowed to continue. When a company fails to intervene after repeated complaints -- particularly when older customers are involved -- accountability shifts from the employee to leadership. I am requesting formal acknowledgment, escalation to regional management, and confirmation that corrective action is being taken. This review will remain updated pending Spectrum's response.

Upgraded my phone in January of 2025, on the upgrade to a 16 get a watch or tablet on us deal. Was…read moretold they had no watches left as it was the last day of the deal, and they needed to order. Fast forward 6 months to no calls my app still saying "estimated to ship" under my order for the watch. I go in to physically resolve only to be told I need to buy a new watch or upgrade my existing watch since 1. The deal was not applied as I was told and he actually did 2 seperating device upgrades. 2. I was never contacted for the pickup of the watch because he... per customer support must have "seen he did it wrong and avoided it" I called customer support where the first man I talked to Saturday 7/5 made notes to my account of doing an even upgrade, no fees due day of. Today 7/8 to then be told by Zach that he would not honor any deals or notations made by them and I can purchase a new watch for $499. Do not waste your time as you can be a loyal customer of 10 years and still be treated like trash.

Went in to both the two franchised Verizon stores in Inverness Fl Spent over 2.5 hours trying to…read moreget my new watch activated. Finally they said they couldn't help for 48 hrs. Finally called the company Verizon store in Brooksville. They were shocked and told us to call tech support on 611. We got a very nice rep who solved problem in less than 15 minutes despite a dropped call. She called us back and solved the problem and watch now activated. Avoid both Verizon stores in Inverness. Not only are they incompetent, they lie. The newer location tried to help but after two hours said they couldn't help. Actually said other carriers would buy us out of Verizon contract. I will never go to the stores in Inverness again and you should all think twice. We will be writing to Verizon to tell them about awful service in Inverness stores and to thank them for wonderful service from their customer service tech.

Five Stars all day long for this business. Went for what I thought was a cracked camera lens on my…read moreiPhone turned out to be just the protective plastic protection part. Guy says it happens all the time still really nice of them to help me out. No charge looks like they can do an array of repairs and fixes.

Great service the screen was fixed in less than 20 mins and it was affordable. Definitely will go…read moreback if I need to fix any broken screen again

I took my neighbor with me there because she needed a new phone. We were assisted by a wonderful…read moreyoung lady named Heidi. She was very nice to us and got us a chair to sit in as both of us are disabled. She helped my friend find a phone with a good price for her price range and helped her know how to use it. Heidi is an excellent person to have on sales and we were very impressed. Thank you for having her in your employee, she helped us solve our problems , It was a joy to find such friendly and caring service.

From the owner: Switch today & enjoy America's largest 5G network.read more

I visited PC Planet based on the positive reviews I read. I have to say, this company is great!…read more The gentlemen in the office are professional, courteous, and very thorough. Everything they did was explained to me in detail along with the cost, which was certainly reasonable. I highly recommend this place for your computer problems and/or sales. Pamela

Great and friendly service. Laptop runs like new, prices are very reasonable…read more Bring dog biscuits for little Teddy when you come! Was recommended by a friend and am recommending back to the general public. You got my business for sure.

They were very professional. The end price was the quoted price. They did an excellent job and…read morethey repaired the tablet screen in a very timely manner as I was also quoted. They did such an excellent job, I wish I had other items for them to work on. I highly recommend them. They were awesome.

I am on the road for business coming from New Mexico. My work world is on my laptop, and I hadn't…read morebacked up files for a few weeks. While heading to Ocala, I noticed half of my charger's tip broke off in my charger port. I had less than 3 hours charge to take meetings and email critical docs to myself before I lost access to my hard drive. I was THRILLED to find Mobile Medics. He took me in right away and was able to resolve my problem in less time than it took me to write this review. Thank you! Highly recommend.

After being treated horribly by another store I called and found out they were not connected to…read morethat store. I was greeted by Jodye and she was so sweet and patiently listened as I ranted about the last exchange I had. She quickly answered my questions and conducted the sale so I could get to work on time. She was amazing. I would definitely return for future products and services. Btw Jodye I was only 2 minutes late. lol

Went to this AT&T store to get my 91-year-old father an iPhone. I was helped by Justin, who…read morepatiently and persistently worked through the many issues that arose while switching Dad's Tracfone info to an Apple phone. (Tracphone was very unhelpful.) Justin also told me I was eligible for upgrades to new iPhones for myself and another family member. Much less expensive than I expected! We left happy to have 3 new, fully set up iPhones.