If you like employees looking out for their best interest instead of yours then stop on by!…read more I came in to activate a new phone line for my son. I miss read my app thinking it said I could save the activation fee if I came in. It actually said if you do it online you yourself you can save the fee. Skyler who assisted me didn't think to mention if I did it myself I could save the $30 activation fee until after the line was set up. I told him i would do it myself but he said if I cancel now I couldn't add a new line for 90 days! So I paid the fee. They didn't offer a refund, a line credit, or even a simple apology. Skyler and T-Mobile can do better.

The girl,so called manager assisted me, my husband, and mom in getting a new family plan. It was a…read morehuge pain setting up new lines, took forever, and she kept messing up. A month later we get a bill and I am getting charged monthly for a phone I was only supposed to have to pay one time $100 which I did! Happens 2 be because she screwed it up when she signed us up! Plus she had ALL of our names incorrect on our accounts, and the wrong person as the "admin".when i try to tell her about all this she is very nasty and just denies it all!?! I like tmobile service but I HATE the CUSTOMER SERVICE at that crystal river location! GET BETTER MANAGEMENT!!!!!!

Michael is an amazing rep! Helped my Dad, Grandma, Grandpa, and my little sister with ordering…read morephones/upgrading but their bill only went up a little bit. He knows the computer system, the promos, and would recommend him!

This store is the best! Much gratitude to Jacob and Garrison for helping me link ALL my data to my…read morenew phone - After my old phone decided to take a vacation during our vacation... at the bottom of the bay. All we wanted to see a few manatees. Thank you for helping us out, and all in under an hour! Please tell Jacob Publix's subs are indeed the best.

5 star for the incredible service provided by Stephen on my visit. My grandson lost his iPhone…read morewhile at Ginnie Spring. I Purchased a new iPhone, service was activated in less than 20 minutes time. My grandson was back in business Thanks to Stephen's knowledge. He's an asset to this T-Mobile store. Nice Job!

I cannot give a good review for this location. I came in to pick up the upgraded iphone16 that…read moremy husband already signed up for and switched from verizon to t-mobile. It took the guy 2.5 hours to process the transaction , and it was not difficult our order was already in the system. had to go find a bathroom , as they don't have any for customers onsite. Then when I also mentioned I was going to take a walk outside because they were taking so long the guy complained and told me I cannot go inside and outside so many times ( 2x) because it messes with the door counter. Then they guy processes a return ship kit to be mailed to my house so I could do the cell transfers at home. after 2 weeks I still did not receive it. I called to get a return kit and another week later still nothing in the mail. I just now called this location to see if I can just drop this trade in phone and he said NO, because they don't have labels. I am about out of time to return the trade in and have no way to return it. This switch has been a horrible experience. And the iphone16 sucks (the audio sucks, the words/icons are to small for over 50 year olds - I did ALL the adjustments possible. the iphone12 had the correct sizes for old eyes). No idea why the process took so long , the guy kept doing things on the computer and retrying and getting codes from his manager. I was very nice and patient with this process , so it wasn't because I was a bad customer.

I visited this store in May and was told that if I purchased an I Phone I would get a free I Pad…read more So I bought 2. My bill arrived and surprise, I was being charged for them and locked into a 36 month contract, the store personnel also told me that Verizon would waive the activation fees which Verizon would not. I had 2 hours of discussions on the phone yesterday with corporate and was told to take the I Pads back to this store and they would accept the return, which this morning they told me no way they would take them back. Now I am back on with corporate wasting more time because what I was told did not match what actually happened. Some people would call that a lie. Avoid this store if you want my opinion and Verizon for that matter. I am an 8 year customer with multiple lines and they treat you like you are stupid. You've been warned.

I've been trying since April to return a internet box that doesn't work in my area. I have been…read moregoing in every month and same crap. No manager. Can't return it no manager. I went again today. They told me I can't return it because it's been to long. Totally there fault that it wasn't returned in 30 days. Total rip off company and I will be contacting 8 on your side. They don't ever deserve a one star.

Trinity saved my phones life!god bless you girl i came in so upset at my phone i wanted to break it…read morereturn it anything (laugh out loud !)make it work & she did i am so greatful thanks again trinity you made my day!great location fast service ! Still not so happy about thes stylo 5 ...i liked the 2 and the three stylo better..

went in to look around and a gentleman named ANTHONY came up to be and ask me if i needed some…read morehelp and i said yes he showed me around answered all my questions got me hooked up with some financing to help me pay for all my goodies this guy was great so if you go there ask for anthony really nice guy thank you anthony

Five Stars all day long for this business. Went for what I thought was a cracked camera lens on my…read moreiPhone turned out to be just the protective plastic protection part. Guy says it happens all the time still really nice of them to help me out. No charge looks like they can do an array of repairs and fixes.

Great service the screen was fixed in less than 20 mins and it was affordable. Definitely will go…read moreback if I need to fix any broken screen again