Raise your hand if you like going to any type of cable or cell phone store. Wait, no one? Really?…read more Well, normally I don't either, and I'll be the first to admit that I put off going here until the absolute last day simply due to my dread of going to cable stores. I can't even say how surprised I was and I'm very appreciative of Nick's help. I've visited the store twice, once for transferring services and once for a billing problem. Even though there was quite a line, the entire staff was efficient and courteous. While I won't go out of my way to visit the cable company, if the need ever arises, I'll be sure to go to this store.

A customer service score of 2.7 is generous. I am a Spectrum customer for years and have had no…read moreproblems with their service. My mom is a Cox customer, her cable and phone service was frequently off-line. She is now in hospice and is deaf and somewhat immobile. I took her equipment to the Ocala office and asked to cancel her service. They refused unless I had a signed power of attorney. I didn't have it with me and don't have time for their nonsense. So they would continue to bill her indefininatly. In summation, they were inflexible and uncaring.

Deceptive "Suspension" Trap - They wait months to steal your money!…read more "I canceled my service on September 4th. I did everything right. But Spectrum didn't actually close the account--they 'suspended' it without my consent. They waited 4 months until January 1st to suddenly charge my bank account $55 for a 'free' SIM card saying the account was suspended. When I called to get my money back, the reps were argumentative and blamed ME for not checking my email for a company I already quit. They strategically wait until you stop looking so they can take your money. This is predatory billing. Hardworking people, BEWARE of their 'free' offers--they are just hidden traps designed to hit you later." This was purchased online. Worst experience !! NO more spectrum , it is a subscription deceives people

While visiting my father in law in Florida, he received a new cable box that needed to be installed…read moreto replace the old box. I dove in and disconnected the old box and hooked up the new box. Everything was great till we discovered that he did not have the ability to DVR. We contacted Spectrum and learned that we needed a different box. We drove down and picked up the new box. On the way home, Dad asked if we could call and make an appointment to have a technician come out and install the new box as he didn't want to burden me with another installation. I called Spectrum and Jerry assisted me quickly by setting up an appointment for this afternoon. Randall showed up early and got straight to work. He not only hooked up the new box, but he also updated the box in the bedroom. He changed out the old cables as well. My Dad In Law was so relieved, happy and impressed with Randall's service and with Jerry being able to set up the appointment so quickly. With Dad approaching 92 years of age, customer service is so important and helpful to him and these two employees definitely deserve some recognition. Great service!

As far as I know ... this is the corporate store location…read more Teresa handled my requests for activation assistance with the people in the Philippines to activate my phone. I spent 4 hours at home and 1 hour at the Verizon store to activate my new phone. It was a BRUTAL day. .. but Teresa ( I believe that's her name ) ... we had the opportunity to get to know each other while waiting for the activation department to do their thing. She handled the situation with extreme professionalism. For the first time ever I really like a Verizon sales representative.

Good phone service but not customer service here now have 6 people working but all hiding in the…read moreback 10 people ahead of me been here over an hour one person has been helped and left this is so bad I just need to turn in a phone

I just thought I'd write a follow up on my initial review. Even after a response from my review who…read moresaid "I will immediately get on this!" yet another week has passed and we still have the internet box sitting here waiting for a return box which they say is required. I cannot ship back to where it came from as is only a distribution center. Eventually Verizon will charge me for something we've been trying for now 8 weeks to return. I cannot see how this helps their business by my letting them know that their service is horrid. Their responses are obviously canned! I want this box out of my house now, not tomorrow, nor next week, nor next month. I'd like Verizon to own up to their mess up and send the return box and I will forgive this entire mess. If not it will go to the BBB and to small claims court where I shall not lose with all the phone calls, emails etc from Verizon stating this will be taken care of asap. What is the definition of this please. Just send the box, we will return it and continue to be ok with the service that they keep changing also. Guess you don't need permission to change ones plans without letting them know and a half butt response when you call about it. I wish this to be over and done with, I do not wish to be charged for something we really told them we did not wish to try and then lied to stating it was free for 30 days etc. So glad we never opened the box and connected. All I ask Verizon to do is keep their word! I am very tempted to pay the shipping back to the distribution center with a signature required so that I have proof we no long have custody of this box. It will stand up in court.

I saw on the National news that DISH is filing bankruptcy. I am not happy regarding a local…read moredispute between DISH & our local abc affiliate in Gainesville, FL. I pay monthly to DISH extra for viewing the local networks. That is ridiculous because you can stream them if you have those capabilities. DISH kept charging the $14 monthly although customers could not access the local channel line-ups. They charge you for "DISH" protect a fee on the equipment you rent from them anyhow. I could go on & on. I was pleased as a customer in Clay County--NOT in Alachua!

DISH scammed both my parents and grand mother and made it a terrible process to cancel. I sat with…read moremy grandmother, of which I found out was being charged $125 a month for cable, while she was on the phone and the man was rude and kept haggling her asking questions over and over again. Saying "oh no what will you do for entertainment now," she said it was none his business and he became angry at her and asked more than ten times if she really wanted to disconnect. So rude and taking advantage of our elderly.

Whoever the lady was that greeted me was NOT friendly and helpful. Very standoffish. I tried to…read moregive them research papers and a painting of the fire in Ocala in 1883 and all they had to say was, 'maybe, probably.' I asked where is the museum, the rest of the stuff, beside the one room up front of the office. She said, we have a couple of things in the back, making me think she didn't want to take me back there. All in all, I don't think it's a place civilians are welcome.

They hooked my property up with fiber optic internet in one day. Andrew explained everything they…read morewere going to do and how to keep the system running. I would recommend them to everyone within the covered area. I would recommended calling to see if you are in the covered area. Thank you so much to Andrew and his team.

From the owner: Our business specializes in the under served community of Marion County. It is our mission that no…read morefamily should go without internet just because of where they live. We are expanding all the time, and if you are not in our service area please join our waitlist!