We came in without an appointment (oops) and didn't hold the truck we had our eyes on initially (it…read morewas pending purchase). Totally a blessing in disguise, there was a different truck hubby had been eyeballing but I was reluctant. But it was on the floor ready to go and better in person, exceeding my expectations. Only negative would be the waiting for the paperwork to be put together. Such a minor thing in the grand scheme of things. They utilized docusign and didn't badger us with multiple questions. It was seemingly painless. They have so much going on and manage it quite well. Hoping to trade in with them again at a later date. Thank you Arman for being absolutely chill while we figured ourselves out and Brad for getting us the best rate possible.

Came in to look at a few trucks. Very impressed with the show room and the friendly staff. Very…read moreclean trucks they detail each one and seem to be honest about the quality of the truck. They know what they are selling.

I don't recommend any of their locations! I had a bad experience! I purchased the car In August and…read morethey repossessed in October. I did fall behind due to illness but when I tried to get it back I was told I couldn't because I put to many miles on the car. I feel like it is a trap to get you in and then unless your life is perfect I wouldn't suggest going here at all! Ms Jay is full of S..T! I hate this company but my next car will be from a legit company! I wish I would have read the reviews first

I had a positive view of Chacon Autos, up until today. I received a text, "VIP, no money down…read moreweekend" so I figured I would trade in my current car with them for a newer car. I do the application, send in my pictures, and drive over 64 miles to get to the car lot to have them tell me I need 200-400 down and they will defer the rest, along with raising.my monthly payments a 186 a month. I have never missed a payment, paid extra most months and received the text of no money down. It was the typical bait and switch and I told them no. I was told one thing, you don't get to change it up now in person long from home. Beware, they aren't as great as I once thought and probably will not get another car with them again. Impeccable payment history gets you no loyalty. Also they bold faced lied to me saying they don't sell cars over 45,000 when they have 53,000 and 90,000+ mile cars. Buyer beware.

I finally made it to the Navy Federal Credit Union at Meyerland Plaza. I opened my account since…read moreearly this year. If the bank didn't threaten me to freeze my account because I haven't touched in months, I wouldn't be here yesterday. It seems pretty efficient for 2 tellers at 4 stations, one being lowered for customers in wheelchairs. I was quickly served as soon as I walked in. My teller had a worrying look on her face. I thought something was wrong with my account. Maybe she was busy and still thinking about the last customer she helped. I noticed the line for ATM was longer than inside the branch. The customers were much younger than at VA Medical Center where both locations veterans visit. I can't say if I would return because they made sure all customers use online banking all the time. If I didn't read the first reviewer said that this branch opened in 2017, I would have paid attention to this part of the mall. Because I normally go to JCPenney and H-E-B on the other side.

Most rude phone agent I have ever come up against, told me it was "none of my business" when I…read moreasked why I could not get a pay off for a customer after I provided all of the necessary information

Update to my 18 month problem. Still have NOT REIMBURSED for the "WE OWE YOU " ticket they give at…read morepurchase. They owe us for a spare tire filler, a $450 key fob and programming. We have the WE OWE YOU slip, have given 7 copies of the receipts and still this owner wants US TO SUE him to get what is rightfully ours. DO NOT USE THIS COMPANY. They buy and repair WRECKED CARS then resell as NO ACCIDENTS. DO NOT DO IT, you will regret it!! DO NOT TRUST Will the Mgr or the owner. Especially the owner!

I don't recall having a smoother sales experience when purchasing a used vehicle…read moreMJ was easy going and knowledgeable We test drove the auto and were interested although the truck would be purchased by our son who would not be available until later that day They held the truck for him and we completed all the paperwork There were a couple of trim pieces missing MJ ordered the parts, their crew installed them the next morning and it was ready to go Will helped us with the financing and got us a good warranty What a relief to find kind, honest people when looking for an auto We would highly recommend Drive Nation

Giselle Luz and Teresa are the best!!! in and out in no time with a ride!!!! low down payment and…read moregood monthly payments! go get urs today!!!!! periodt!!!!

I've had my vehicle for three years and no problems with the vehicle nor staff, in fact the staff…read moreis amazing! make your payments on time, keep insurance, maintain your vehicle and there shouldn't be any problems. I'm going back for my second vehicle with them, and I completely trust that they will do right by me. I'm sorry for your bad experience but there are always two sides to every story. Good luck to all of you seeking a vehicle it can be tough, but Excel is great in my eyes.

Well, I sold you this exact car to CARVANA on 03/11/2026. On 03/27/2026 I bought is back less the…read moreMercedes Benz floor mats, the cigarette lighter and the passenger side cargo net. The floor mats and lighter have been replaced at a cost of $358.96 but the net is gone forever. I sold the car to you for $ 23,200 and bought it back for a little more.

Carvana Review - Great Service, But a Few Disappointing Surprises…read more My overall purchasing and trade-in experience with Carvana was smooth, and I want to highlight the exceptional service I received from my concierge, Darius, and his assistant, Paul. Every time I called into the center, the representatives and supervisor were also incredibly helpful and professional. Their customer service is definitely a strength. I did, however, remove one star due to a few issues with the vehicle itself. When the car arrived, there were paint defects on both sides that were not advertised online. I submitted photos of the damages, but Carvana only provided compensation for detailing based on one side, even though both were affected. On top of that, the car arrived needing an oil change, which was frustrating--especially since I purchased the extra protection package that supposedly includes oil changes. I ended up having to pay out of pocket for the oil change and was told I "should be reimbursed" after submitting receipts, photos of the oil level, and going through a review process. Honestly... what? That part of the experience felt unnecessarily complicated. I still haven't gotten the detailing done because I'm trying to find a shop that fits within the amount they offered. All in all, the process itself was seamless and the staff were wonderful--but the condition of the car upon arrival and the back-and-forth over reimbursement kept this from being a truly 5-star experience.

This dealership was quick and easy to work with when getting my husband into a car. I truly commend…read morethem for making the purchasing process simple and fast. Unfortunately, after my husband was involved in an accident with the vehicle, the customer service experience went downhill. We were never fully informed about the extent of the damages. We were only told that the repairs were extensive and that the insurance company wanted to total the vehicle. While the dealership did advocate for the vehicle to be repaired since we hadn't had it long -- which we appreciated -- the communication afterward was extremely poor. Communication with the representative, Jose, was unacceptable. I repeatedly requested updates, documentation of the damages, and a detailed list of parts being replaced, but was consistently given the runaround. On top of that, his tone became condescending. At one point, he asked my husband a question and then said, "Oh wait, or do I need to ask her?" -- which was disrespectful and unprofessional. As a paying customer, I expected transparency and respect. Instead, I felt dismissed and spoken down to. Based on this experience, I would caution female customers about working with this representative. Clear communication and professionalism should not depend on who you are.

I live in EL Paso, TX and have been in the market for Toyota Tundra for a few months. I found on…read moreautolist.com a 2014 Toyota Tundra Truck posted by Cartex Motors, a Houston, TX based family-owned used car dealer. According to Autolist.com, which they "CARTEX Motors" posted this 2014 Toyota Tundra truck listing it at $4,000 for this truck (see photo). Insane right!!! Called 1 Jan 2025 inquiring about 2014 Toyota Tundra CrewMax SR5. I spoke with a young lady, who sounded she could be between the ages of 16 to 19 years old. When asked about the listing she stated that the car is $19,995 and $4000 down. I informed her of the posting which stated the tundra was listed as being only $4,000 not $19,995. She had no clue to what I was talking about and tried to brush it off. There was no attempt to verify what I was talking about. I asked about the carfax and if can being sent to me so I can review it before I made my decision to purchase a flight to look at the truck. She said " WE DO NOT SHOW THE CARFAX UNTIL ALL PAPERS ARE SIGNED" (RED FLAG!!!!!!!!!) but she did assure me it had a clean title. She also stated " The title of the car is a clean title because she can visual see the title at that moment." It was apparent this young lady should have passed the phone to an adult who knew what they are talking about. Based on this conversation I end the phone removing this 2014 Toyota Tundra and inexperienced company from my list of possibilities. Based my conversation with the young lady (who answered the phone), posting of 2014 Toyota Tundra on Autolist.com, and past reviews I can only conclude the Following. 1. Poor customer service 2. Bait and switch 3. Inexperienced staff This dealership's owner and staff have a lot of growing to do in more ways than one. In conclusion, my interaction with CARTEX Motors and based on all past reviews I agree they are spot on. If you wish to do business with this company, BE VERY CAUTIOUS

SCAM!! STAY AWAY!! I needed a loan and they are running the interest rate crazy high! They use…read moreother scam methods and they scammed me out of a deposit. Never come here!!!!

From the owner: Looking for a Loan? We only need your Title! Fast & Simple…read moreProcess! Low Interest! We Got Your Back!

Do not purchase a vehicle from this place!! They will get you financed but with financial…read morecompanies / warranty companies that are scammers!!! I got a vehicle that I can't even use because it's been jacked up since I got it!!! The car is inoperable!! Westlake Financial is the finance company and the warranty scam does not help.. they are Marathon. Administration (Secure One Advantage) they take your money and don't care to repair or replace your vehicle. They say it's your fault and so you're screwed! I'm stuck with a car payment and an inoperable vehicle. Do not go here!!!!!!!! You will get scammed

Bought a car here about 3 years ago, I never left a review but I really hope no one else goes (is…read moregoing) through what I am going through. When I bought the car the guy that was helping the owner gave me a clean carfax. Fast foward 2 years later I think its time for an upgrade so I take my car to get evaluated at a different dealership and they tell me the car is basically worth nothing because its a salvage title. I go back to this dealership (auto selection) where I bought the car to tell the owner about the situation and he blamed me and said when he sold it to me the car was clean title and maybe I had gotten into an accident. The receptionist Anna heard this and she checked my car and she verified the car was a salvage title before I bought it. The owner said there was nothing he can do about it, I am not looking to make money off the car even though I have added a few upgrades (performance and exterior) I just wanted to atleast break even since the car is not worth 1/3 of what I bought it for. Really dissapointed and I hope they never do this type of thing again !

great service! had an issue with my camper heater Sam and alex personally came out and fixed it!read more

I purchased a car from this dealership they have been nothing but kind and understanding. Went…read morethrough some financial strain and they were willing to work with me and I just finished paying my car off. Thank you so much for helping me and my family have a safe and nice vehicle to travel in. I will definitely suggest using this dealership to get ur next set of wheels.