They start you off with an online request for an appointment, but then when you get here, you're…read moreout in a queue to wait regardless of your appointment time. Thankfully, rain made today a slow business day and I was next in line. Tireni was assigned to my appraisal. Took a quick 2 minute survey of my details, and put my car through the process. They estimate. 30-40 processing period. I gave up my keys at 2:10p, my car was moved at 2:17, returned at 2:32 and I received my appraisal at 2:43. A very well timed process. Fast forward a month, I ordered a car to be delivered from Louisiana location for a test a drive. $200 non-refundable. It took two weeks and the tracker sucked, rarely updated. But it eventually came in. And the test drive process was a breeze, again in and out in less than 20. The gal hated the car (Genesis gv70 Electrified). Too cramped, but very pretty. So we passed, but the staff and service was easy and non-invasive Definitely recommend if you're looking. No negotiation, but no hassle either.

Shadi was helpfull and professional. He and a lady whose name I didn't get ensured a smooth process…read morefor me to get in and out without delay. I'm content with the vehicle I chose. I know if I had any questions or issues, I could reach out to staff at this carmax location.

Owner does not maintain the property and grounds, and has lost accreditation with CarFax, etc. The…read moresidewalks and lot are overgrown with weeds and there seems no interest in cleaning anything up.

I just purchased a car cash from Sam. My entire experience was awesome and I got the car for a…read moregreat price. I would recommend anyone to go to West End Motors. Being in business for 38 years and having the same mechanics for over 22 years says a lot about their character and business.

Just bought my new-to-me Pacifica from Zaki. Such a great experience from start to finish. Zaki was…read morethorough, answered all my questions, addressed the issues as requested, kept the process moving without making me feel any pressure. He made a few suggestions that put more money in my pocket on the sale of my existing car. He also showed me his research, looked at alternative cars I could consider, and explained his pricing approach. Not at all a typical used car buying experience. King Brothers is small enough for the personalized experience, but large enough to know what they are doing. Excellent experience!! And I love my new(er) minivan every time I drive it! Note: I bought from the Barkers Point location

Car buying can be a nightmare. Zaki is uniquely gifted at putting those fears to rest. From the…read morequality of car and information regarding it to pricing that will have you leaving the dealership patting yourself on the back for getting such great value, King Brothers covers all the basics. We were concerned going to a smaller dealership that we would have issues finding financing that didn't cripple us. Not a concern here. If this wasn't enough, Zaki has proven that he has the goods to build a premier dealership as the personal care that he places on cars and customers is apparent from the time you meet. You will likely be taken aback by the way that Zaki balances being personal and professional, knowledgeable and compassionate. Unfortunately we had a situation arise causing us to not be able to purchase from Zaki (completely our fault) and he was more than gracious and understanding. While we didn't get to purchase from Zaki( this time), we will be referring all of our friends and family to King Brothers. I only write reviews that I am utterly compelled to, and after spending weeks going through the car shopping fiasco, meeting many wonderful and terrible people, Zaki was the star that outshined them all. I wish Zaki and King Brothers nothing but success as this is just the type of experience we need in the world. Whether you purchase from King Brother's or not, you can rest assured that this 5 star rating (at this time) is not a fluke.

AutoZone 24723 Aldine Westfield Rd…read moreSpring, Texas 77373 3:45 PM Thursday, 6/19/25 I stopped in for the first time to pick up a batteries for my key fobs. (simple right?) Knowing absolutely nothing about changing a battery in one of these I asked the person behind the counter if he could help, let's start by saying he was not very friendly, he gave me one of those looks like yeah. I let it go I asked for 2 batteries for my 2023 Chevy Trailblazer key fobs. they were on a rack next to me and he said they are right there on that board which I did not see a part # 2029, after looking for a few seconds he kept saying right next to you right there look. I started to lose my patience because all he would have had to do is walk 2 feet and grab what he knew was there. So I grab the batteries and hand him the key fobs he then says you want me to change the battery? Instead of just grabbing the Key fobs & helping me he looks at me like WTF? How hard would it have been to say "Hey let me help you with that" ALSO No one was in the store the last customer walked out so there was no one at the counter. It was at this point that I take the batteries and toss them back so he can shove them. Piss poor attitude...very poor. Customer service nonexistent. So my first visit to my neighborhood New AutoZone store was a bust. Every time I pass that place in the future, on my way to Walmart I'm going to say that is where I met the biggest A$$ hole who is responsible for me going back to O'Reilly's where I should have gone in the first place. But no I try the new store for the first & last time. BTW went home looked at a you tube video & changed the battery in 30 seconds, you moron!

Marvin helped us with a battery replacement and went above and beyond!! He was knowledgeable,…read moreefficient and super helpful. I highly recommend this location for your car needs. 10/10

Trusted.Automobiles! I needed a reliable, dependable car…read morefor work and something I would like driving , it's been 3 years now and I can't be happier. I've been thinking of giving my son the car and buy a luxury car for the wife and I . Thanks guys !!

Amazing company. Spent time walking through their lot with us. Seems like they fix their cars up…read morepretty well before they end up on the lot. they didnt have the ideal car for us, but when we found a car somewhere else, they took a look at that car for us anyway.

A Masterclass in Deception: Do Not Waste Your Time or Money Here…read moreIf I could give zero stars, I would. Writing this review comes from a place of profound frustration and genuine disappointment. If you value your time, your money, and honest business practices, please read this before stepping foot on their lot. We live in the Austin area, and after finding what looked like a great vehicle online, we decided to reach out. Knowing that a trip to Houston is a serious commitment, we were incredibly diligent. We called multiple times to confirm the vehicle's availability. More importantly, we explicitly confirmed--again and again--that the advertised price was exactly what we would be paying, plus standard taxes and state fees. We were assured repeatedly that there would be no surprises. Based on those rock-solid promises, we made the difficult decision to cancel a full day of our scheduled work. Stepping away from the business is not something we take lightly; it means real sacrifices and lost revenue. But we believed their word. Even while making the long drive down to Houston, we called and texted them one last time to ensure everything was still on track. They texted back confirming everything was exactly as expected. Then we arrived. Walking through the doors, the atmosphere immediately felt off--a classic, sleazy sales environment. But the real heartbreak happened when they finally put the paperwork in front of us. In a blatant bait-and-switch, they had tacked on over $3,000 worth of unrequested "elite protection plans" and other phantom accessories. When we pointed out the discrepancy and asked for these forced add-ons to be removed so we could proceed with the agreed-upon price, the salesperson deflected and went to get his manager. We expected an apology and a quick correction. Instead, the manager marched over and, with stunning arrogance and rudeness, flatly told us, "We don't negotiate." There was no negotiation to be had; we were simply asking them to honor the exact price they had guaranteed us just hours prior. We walked out empty-handed. We lost an entire day of our lives, sacrificed a day's income, and burned through a tank of gas, all because this dealership relies on deceptive, sleazy tactics to lure people in. The blatant disregard for our time and the absolute lack of integrity is staggering. Do not make the same mistake we did. Do not trust their advertised prices, and do not trust their word over the phone. Take your hard-earned money to a business that actually respects its customers.

THIS WAS NOT A "BAD DAY." THIS WAS A SYSTEMIC PROBLEM…read more Buying a car from this dealership was one of the most stressful and disheartening consumer experiences I've had. What made it worse is that none of it felt accidental. It felt practiced. We initially came in to look at a truck for a family member and were not planning to purchase a vehicle. While there, I saw a Mercedes-Benz GLS 450 and agreed to buy it only after being assured that several visible issues would be fixed prior to delivery, including curb rash on the rims, a damaged center console, and a very dirty interior. Our sales associate, Bryan, repeatedly told us the dealership was non-commission based and explicitly stated multiple times that he did not financially benefit from selling a car. Later, when coordinating our return to purchase the vehicle, he insisted we wait so no other associate would be involved. Only after the sale was complete did he admit he does receive a flat fee per vehicle and did not want to split the deal. This was a clear misrepresentation. The most serious issue occurred during financing with Kelly. She repeatedly described the warranty as "fully loaded" and confirmed multiple times that it covered everything we asked about. When we reviewed the paperwork, only one limited coverage option was selected. We pulled up the warranty provider's own website and showed her, in real time, that the selected option did not provide full coverage. Despite this, she continued to insist it did and dismissed the evidence. Had we not caught this, we could have believed we had full coverage for months or years while being financially exposed to thousands in repairs. When we returned the next day to pick up the car, we drove over an hour and a half with an eight-year-old after being told the vehicle would be ready, only to be immediately informed upon arrival that it was not and would not be ready until the following day. At that point, I escalated the warranty issue to another finance manager, Eugene, who presented paperwork with the previously missing coverage suddenly checked. This unintentionally confirmed the earlier misrepresentation. While I ultimately received the coverage promised, it was clear this was damage control, not transparency. The car was later delivered to my home. It had not been detailed, had a low tire pressure warning on, and the rims were still damaged despite rim repair being the reason for the delay. We then discovered a hole in one tire and had to pay out of pocket for a patch on a tire that costs roughly $400. Attempts to reach the General Manager were unsuccessful. We were redirected to Jason, who was dismissive and offered $150 toward the tire and $25 for the patch, minimizing an issue that was part of a much larger pattern. We also attempted to escalate beyond the dealership. The CEO email provided bounced back, and outreach through LinkedIn received no response. What stands out is not one mistake, but the consistency. Problems were only addressed after confrontation, accountability was avoided, and escalation paths were quietly blocked until exhaustion seemed to be the goal. I love the car. I wanted this to be a positive experience. Instead, it was exhausting, dishonest, and deeply unsettling. If you value transparency and accountability, take your business elsewhere.

Came here for a state inspection and they knocked it out within 10-15 mins. Easy to get in and pay…read more They staff was friendly and made the inspection simple. Def recommend.

Welp, it's that time of year again to renew. I found this business on Groupon and opted to give…read morethem a try yesterday. It was a little distance from my home, but soon as I drove up they serviced me right away! I showed my insurance card and Groupon...sat down for about five minutes and they were done. I passed:) They have a seating area with a Tv on the inside and some seating outside if you prefer. They were friendly and work quickly to get you in and out. I highly recommend them! If you're like me I dislike having to go through this process, but they made it easy so I could go on with my day.