I am stunned at what I just experienced. I went in for an oil change and I wanted to see if the…read morepower steering fluid was normal as the wheel has been harder to turn. After the technician completed the oil change and handed me my receipt, I asked how the power steering fluid looked. He said he hadn't checked. Then he had another technician look, and this man explained they couldn't access it and I had to go to mechanic. I asked why my printout reads that the power steering fluid was at "safe level" if they hadn't checked it. Then he along with another technician (I think his name was Korei) started become verbally aggressive with me telling me to get the hell out. Korei told me to "be a man" and check it myself. I highly recommend somewhere else to get your car serviced where you're berated.

My son, who has mental health issues and knows little about cars, went in for an oil change. They…read morerecognized him as an easy victim. They told him that the wipers and air filter needed to be changed. They showed him a dirty air filter, which could not have been his, since I had changed it myself a couple of months ago. I had also replaced the windshield wipers with the best wipers available a couple of months ago. They were perfect. He agreed and got a bill for $180. If you don't know exactly what your car needs and resist a fraudulent sale pitch, you are going to get robbed.

I needed to get an emissions inspection done in order to register my car after recently moving back…read moreto Texas. I initially went to a nearby mechanic shop called Take Five, but the line was quite long. After waiting about 10-15 minutes with no movement, I decided to look for another option in the area and found this Jiffy Lube. When I arrived, there were only a couple of cars in the bay, so the wait was minimal. As soon as I pulled in, I was greeted by a very friendly staff member who directed me into the bay and then showed me to the waiting area. The waiting area has chairs (no tables), and there is Wi-Fi available, which was a nice touch. The emissions test itself took about 15 minutes and costs $18.50. Another staff member checked me out, printed my receipt, let me know that everything passed, and even walked me out to my car. Everyone I interacted with was friendly and professional, and the service was quick and efficient. They also offer oil changes (synthetic costs $110+tax), which are a bit more expensive compared to deals you might find on Groupon. That said, if you need an emissions or inspection test done, I would definitely recommend this Jiffy Lube location for its speedy service and friendly staff.

We took our car in after it was vibrating. They performed a check. We were told it was the spark…read moreplugs. We were short on time so let them replace them for $300. Five minutes after leaving, the car was shaking again. We were quoted another $200 to fix what they said they fixed. The manager was very nice, but refused to recognize that his mechanic charged us for something and didn't do the work. I stopped by after to chat with the manager, which I believe is important before posting poor reviews. They definitely do not guarantee their work. A complete waste of time and money. Stick to only oil changes.

The team here has always provided amazing service and communication. I don't feel pressure to pay…read morefor more service, but they always let me know if additional concerns shows up and give me pricing as well. I don't have a performance car, so I was intimidated when I first came because I thought the price might be higher. However, they had competitive pricing, or even better than the dealership!

Great service! Always bring my car here to get it fixed whenever there is a problem with it and it…read morealways comes out working better than before!

very bad service I went 3 times wait more than an hour for alignment and they just charge me and…read morethey never did the job

Everything went extremely well from the very beginning. When I first called, I spoke with Junior…read moreand he gave me a quote over the phone for brakes for my blue raspberry infinity Q50. Junior told me I could drop my car off on Friday and that it would take 2 hours. Not only did they fix my brakes in fast time, they helped me address a couple other issues with my vehicle. I was very satisfied and these guys know what they are doing. I was looking for a new mechanic, and I found them! I couldn't be more happy with the results. They have my stamp of approval.

Had an issue with my ventilation system of my Mini Cooper that my usual mechanic couldn't fix. He…read morerecommended me here and I was super happy with the service. I came in needing a repair fast because I was going on a road trip in three hours. They were able to get my parts delivered and repaired within 2 hours of me arriving! I can't say much about the cost because I didn't get a quote elsewhere to compare, but I am super happy with the service either way.

Great experience here from a true professional. They took care of me and my vehicle when they…read moredidn't have to and it's easy to tell these people are real salt of the earth type. Thank you for all your help with our BMW X7!!

My vehicle's AC is starting to run only intermittently. I contacted my dealership and they didn't…read morehave an appointment available same day and wouldn't be able to inspect the car over the Labor Day holiday weekend. I found PepBoys online and saw they did a free AC check. It advertises that their technicians can do a "visual inspection" to determine what might be wrong. I booked the first available appointment which wasn't for over 2 hours. I rushed to pick up my child from school and drove through traffic for half an hour to get to Pep Boys. On arrival, I enter the door and I tell the technician the issue I'm having and he looks at me puzzled and says "yeah the problem is no one is going to look or work on that car". I ask why and he says "because it's a Porsche." I made it clear that I booked an appointment and documented that it was a Porsche and I drove through traffic to get here. His response "yeah well I have one guy going to lunch and the other technician won't look at it." I responded with "in the future if you know your staff won't be able to work on a vehicle, that you should contact the customer so they don't spend time coming here." His response "well we have people that makes appointments that don't show up. Like someone had an appointment this morning and didn't come." So you're going to retaliate against me?!? I'm a first time (and last time customer), a mother who rushed to get her child after school and drove through traffic to ensure I make it to my 4 PM appointment and this is how I'm treated. I walked out frustrated and he said "maybe you can drive to the Sugarland location. They may work on it there." Useless! Don't waste your time, efforts or money on PepBoys!

I feel so disrespected walking out of here. It took 2 and a half hours to look at my car and they…read morecame back with a generic "it's some kind of electrical issue." I was told I had to come back when the master technician was there, but with no info about when that would be. Who knows how long it would have taken if I hadn't kept pressing them for updates. There was not nearly enough communication either directly from an employee or through the link they texted me. Zero urgency all around. Everybody just kind of shuffled around like sleepwalkers. The manager spent most of his time just scrolling on his phone.

I will be a lifelong customer of John's -- great service and fair prices. I've been going here for…read moreat least 11 years and will continue to be a lifelong customer as well as recommend John's to everyone and anyone who needs their car serviced. i've gotten so many services on different vehicles and am very happy with the work done on them by John's!! very great place!!!

Can't tell if this is pricey or that's just the current market for repairs but I can say the…read morecustomer service is top tier. Very polite with great explanations, I've used them twice and will do so again.

This business is TOP TIER! The owner's knowledge about cars is incredible. The customer service was…read morethe best I ever had at a mechanic. He let me know what was wrong with my car and gave me a reasonable price for repairs. Great customer service, I wouldn't go anywhere else.

Awesome! Professional and thorough !! Went in to have them check out a used truck I was interested…read morein buying ... they were wonderful, checked it top to bottom ran a diagnostic test ,put it up on the rack checked for any issues or damage less than $100.. I bought it and felt such a sense of security after the check up ! They got me right in and I was on my way to buy it !

Don't take your vehicle here. If they make a mistake, don't expect them to take responsibility for…read moreit. After a routine oil change at this Take 5 location, I discovered fresh oil spots on my driveway. Since I live 200 miles away and my vehicle is still under the factory warranty, I took it to my Toyota dealer rather than risk engine damage. The dealer found that the oil filter had been left loose, allowing oil to leak onto the frame. They also found oil spilled across the engine cover, apparently from the oil fill process, and I was never informed that this had happened. (Photos attached.) The manager, David, was not on site but spoke with the staff and me by speakerphone. His solution was to offer a 25% discount on a future oil change. Considering that their sloppy workmanship caused the problem, I found that response completely inadequate. A sincere apology and a full refund would have demonstrated accountability and a genuine interest in keeping a loyal customer. Although I live 200 miles away, I work in Houston, drive three vehicles, and have spent thousands of dollars with this company over the years. I asked whether he would at least consider a 50% refund, especially since I've received 50% off promotional coupons in the past. He refused. I understand that mistakes happen. What defines a business is how it responds when those mistakes are brought to its attention. A loyal, repeat customer presented a legitimate complaint that was confirmed by a Toyota dealership, yet management chose to minimize the issue rather than make it right. David's handling of this situation has cost Take 5 far more than the price of one oil change. It has cost them a long-term customer, and my future business will go to a company that stands behind its work.

They overcharged for an incorrect amount of oil that was more than the manual calls for.read more

HORRIBLE SERVICE; They will Take Advantage; i drive a 2018 range rover velar had a coolant leak…read moretook it to dannys they held my car for 3 days and when u received my car i paid my balance all to not have the issue fixed they didnt even put coolant in my car which made it overheat more and mind you i pad for coolant. when i brought it back the same day the claimed to of put coolant in. they also said they changed my water pump lol i took it to two other mechanics that said the water pump was never touched. when i confronted Danny about it he was speechless. this mechanic shop will take advantage of you if they think u dont know much about cars. i have proof that the water pump was never replaced. take a look at my picture below and ill let u decide if this is a new water pump or not.

They diagnosed and fixed it within a reasonable time. Keep me informed on progress.read more