These guys are very proficient at changing your oil and checking and replacing fluid levels in your vehicle. While I was there I did inquire about my tire and they recommended I change it. They changed my oil with the suggestion my Dad gave. They have different grades I guess. Before I left they wiped down my windshield which was nice and they also recommended changing out an old filter for a small fee. This is a drive thru service and I think it's super cool that you can stay in your vehicle the whole time. They are very good because a lot of people come to them. Service is very quick and thorough! I have a sticker in my vehicle that tells me when to change my oil again The mechanics were very very helpful! read more

Don't take your vehicle here. If they make a mistake, don't expect them to take responsibility for it. After a routine oil change at this Take 5 location, I discovered fresh oil spots on my driveway. Since I live 200 miles away and my vehicle is still under the factory warranty, I took it to my Toyota dealer rather than risk engine damage. The dealer found that the oil filter had been left loose, allowing oil to leak onto the frame. They also found oil spilled across the engine cover, apparently from the oil fill process, and I was never informed that this had happened. (Photos attached.) The manager, David, was not on site but spoke with the staff and me by speakerphone. His solution was to offer a 25% discount on a future oil change. Considering that their sloppy workmanship caused the problem, I found that response completely inadequate. A sincere apology and a full refund would have demonstrated accountability and a genuine interest in keeping a loyal customer. Although I live 200 miles away, I work in Houston, drive three vehicles, and have spent thousands of dollars with this company over the years. I asked whether he would at least consider a 50% refund, especially since I've received 50% off promotional coupons in the past. He refused. I understand that mistakes happen. What defines a business is how it responds when those mistakes are brought to its attention. A loyal, repeat customer presented a legitimate complaint that was confirmed by a Toyota dealership, yet management chose to minimize the issue rather than make it right. David's handling of this situation has cost Take 5 far more than the price of one oil change. It has cost them a long-term customer, and my future business will go to a company that stands behind its work. read more

Take 5 Oil Change - Oil leak from loose filter - Oil Change Stations Near Me - Houston, Texas

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1-Star Review - Take 5 Oil Change #191488, 10802 Westheimer Rd, Houston, TX I had an extremely disappointing experience at this Take 5 Oil Change location. I brought my vehicle in for an oil change and agreed to the filter replacement as an optional upsell. I left with a vehicle that would not start and a management team that showed little concern for resolving the situation. While my vehicle was in the service bay, I turned it off so the employees could perform the oil change and the filter replacement I had consented to purchase. Afterward, an employee asked me to start the vehicle so they could complete the safety checks. My car would not start. So no safety checks were Done. Service incomplete. I want to acknowledge Luis, who was helpful, respectful, and appeared to be trying to communicate the issue appropriately. He informed the manager, David, that my vehicle would not start. Instead of taking the situation seriously and working toward a resolution, David told him it was okay to go ahead, "CASH HER OUT," and finish the safety checks. I paid for the service under the impression that the issue was being addressed. However, when I was asked to start my vehicle again, it still would not start. Luis informed David once more, and David's primary concern was whether he had already cashed me out. When Luis confirmed that I had paid, David responded, "She's cashed out. Push her out. We don't deal with batteries." This response was unacceptable. My lights were still working, and I was able to charge my cell phone. The employees also checked the battery using a battery charger, and I was told the battery was fine. Despite these circumstances, David immediately dismissed the situation guessing it as now a starter or alternator issue rather than demonstrating a genuine willingness to investigate what had actually happened while my vehicle was in their service bay. As the situation became increasingly frustrating, I attempted to contact customer service using the phone number listed online, only to find that the office was closed. I then asked David to contact the district manager. David told me that he had called the district manager and that the district manager refused to speak with me. David also said the district manager would only agree with what he said. I showed David the fine print on the paperwork provided to me, which stated that customers must speak with the district manager at the location where service was rendered before obtaining other repairs, diagnostics, and related assistance. Despite this written policy, David did not allow me to speak with the district manager. The police were eventually called. They explained that the matter was civil and asked David to contact the district manager. At that point, David told the police that he had no idea how to contact the district manager, contradicting his earlier statement that he had already called him and that the district manager had refused to speak with me. The way David handled this situation was the most disappointing part of the entire experience. His attitude came across as rude, arrogant, dismissive, and confrontational. Rather than showing concern for a customer whose vehicle would not start after being serviced, he appeared focused on ensuring that I had paid and getting my vehicle out of the bay. I felt that I was being dismissed instead of treated with basic respect and professionalism. I understand that mechanical issues can occur, and I am not claiming that an oil change automatically means a technician caused a starting problem. However, when a vehicle will not start during service after being turned off for the procedure, the responsible response should be to take the concern seriously, document what happened, and provide a clear path toward an appropriate diagnosis and resolution--not simply push the customer out and refuse to assist. I paid for the oil change and the optional filter replacement and I expected professionalism, transparency, and accountability. Instead, I was left with a vehicle that would not start and no meaningful assistance from management. I sincerely appreciate Luis for being respectful throughout this ordeal. Unfortunately, David's handling of the situation overshadowed that positive interaction. I strongly encourage Take 5 corporate management and the district manager responsible for location #191488 to investigate this incident, review the employees' handling of the situation, and contact me regarding an appropriate resolution. Customers deserve to feel that their vehicles and concerns are taken seriously, especially when a problem arises while their vehicles are in the company's care. Based on this experience, I cannot recommend this location. Good customer service is not just about completing an oil change and collecting payment; it is also about how customers are treated when something goes wrong. I have multiple videos of the encounter but will share a clip here. read more

Take 5 Oil Change - Oil Change Stations Near Me - Houston, Texas

TERRIBLE CUSTOMER SERVICE!! They will damage your vehicle and leave you with the bill. David needs to be fired immediately! he is the reason loyal customers will NEVER return and will definitely tell everyone i know that Take 5 is a complete joke and money hungry scammers. If you value your car or truck Take 5 should never be an option. you will leave on feet or the bus. read more

They overcharged for an incorrect amount of oil that was more than the manual calls for.

Hi guys! Don't go here! They convinced me That I needed a coolant flush. Problem is they suck everything out. I didn't have a radiator or coolant problems or leaks. If I did, I'm sure they wouldn't have touched it. They also would have known I had a leak had they 'FLUSHED IT' but they 'suck' it! ! In entirely pissed off because you all were so confident you could do the job! You didn't say 'we suck the coolant out!' So when they were sucking it out I asked the tech, YOON. He was offended and said this is how we do things. The new way. How is this a new way? How is this a flush? How can leaks be detected? So a day later I get a 'check coolant' error on my dash. Look under the hood, nothing alarming or whatever.... Now a week goes by samething. I notice I put coolant. Maybe it needs to settle. Oh 2 months later? My reservoir is drained. Now the leak is humongous spewing of coolant! I call in, CSR does a claim and says yall have 4-7 days to respond and they can't! Advise me on what tf to do with my car!!! I go up there and David, the manager, he says 'maybe an air pocket, I can check it. But you know to not accept liability take5 wants it sucked and not drained' I came up there for a damn oil change and now I have problems related to the coolant and radiator? You people will be held responsible, apparently I'm not the only person this has happened too! Look in Facebook and type 'take5 coolant radiator flush!' Thanks guys! You now have a problem on your hands I'm taking this to the door! read more

Take 5 Oil Change - David says it's the hose. I showed him this pic and video. He says it's the hose. Right - Oil Change Stations Near Me - Houston, Texas

Happy with the service. Surprised to have an additional 5.99 charge added. Not listed where the prices are listed but at the bottom. That should be more transparent. Small things matter. read more

After getting my oil changed here, my car started giving off a strong, foul smell like burning oil. When I brought it back, they brushed me off and told me to go to the dealership and have them "check the dipstick." The dealership confirmed the real issue: whoever did my oil change failed to screw the oil cap back on, causing oil to leak and burn--creating the exact smell I was concerned about. This is basic, careless negligence that could have caused serious damage to my engine. If a shop can't handle something as simple as securing an oil cap, they shouldn't be trusted with your vehicle at all. I strongly recommend taking your business somewhere that actually pays attention to the work they do. read more

Take 5? 10 minutes? MORE LIKE TOOK AN HOUR. I'd give zero stars if I could. Why does it take 7 people to change oil for one car? I was greeted only with a series of mumbles and nods, and NO ONE communicated with us about anything. So I sat there, helpless with my hood up, just slowly descending into rage. I hope the employees here find peace. Everyone here looks like they're on something. This would never happen at Valvoline. I wish I was joking, but I'm not. God forbid I actually had somewhere to be. If you want good service or even just okay service and people who actually value your time. By all means DO NOT go to this location. read more

Update to my last review. Take 5 issued a refund to my account which was showing as a pending credit of $819 which is the amount they overcharged me. When I checked on it this morning it was gone. I called my bank and they informed me that take 5 recharged the $819.00. I don't know how to feel. I'm so upset. I will be contacting the BBB. I will NEVER EVER return. Take 5 you owe me $819.00. Make this right! read more

I just had the best experience at this Take 5 Oil change station. It was nice and hot out today and I pulled up and was greeted with the most beautiful smile. I was helped by several attendants and these guys were kind, jovial, helpful and very respectful. I was actually very impressed. 10 out of 10, would recommend! read more

Worst experience I've had at any business, sat for 40mins behind one car. Ask staff if there was an issue since it's called Take 5. Luis said idk how much longer it will take and was smoking and on his phone ignoring customers read more

Some experiences are better than others. I know for a fact I never never gotten the full experience. I move had to remind them often to turn off the change oil light. To check my tires andddd even to check my wiper fluid, even though it says it was all done on the receipt. So the quality is literally a 4/10. The convenience is what it has going for itself. The value. Clearly over priced since I'm not getting everything that it's supposed to come with. read more

Waited an hour and wasn't able to use my coupon just do it yourself. Terrible service. No one talked to me until they were ready for me to pull my car up. But the next car that pulled up behind me was talked to immediately. read more

Absolutely horrible service a guy with dreadlocks was very upset that i did not have money for better oil or any other service he told another employee that he's gonna put the sale on his tab because he don't sell synthetic oil I couldn't afford a lot of things and he absolutely made me feel horrible about not being able to - i will never be back!!! waited one hour and 30 minutes just to be insulted when I got to the front!! read more

Shawn at the Westheimer and Wilcrest location was very friendly and filled my tires without hesitating. He was so professional and helpful and very kind. read more

08/20/2025. I don't trust the oil change they said they did. poor service, poor workers, worker were too busy doing nothing, bad communication skills some were seen smoking shit long story short these guys don't care about losing theirs job like I heard one said, but I am still a low loyal customer but not to this location read more

Came in to get oil change debit card was charged 910 dollars and constantly getting a run around for refund. Horrible customer service and nobody answers the phone and no knowledge of helping the customer and taking care of you. Do not go here read more

Great, quick service. The staff is nice and answered all of my questions. There are two Take 5 oil stations in Westheimer in Houston. Both are good. read more

Was just not a good choice. I thought it would be 5-10 minutes it turned out to be 1 hour waiting in my car for an inspection sticker! With only one person in front of me. Unfortunately, the employees were in no hurry to help anyone. Won't go again. Wish it were a better experience. read more

These incompetent people stripped the bolts on my brand new car skid plate and failed to change my oil. After they stripped the bolts, they blamed the dealership I purchased the car from. Own up to your mistakes and try to fix the problem you caused. Instead, I left without an oil change and no solutions to this problem. I wish there were negative stars. read more

Do not go here! They put a type of oil in my vehicle that is not supposed to go in it. Tried to blame it on the last place until they saw the take 5 sticker in my window. Caused expensive issues to my car. read more

Take 5 Oil Change - VW Tiguan - Oil Change Stations Near Me - Houston, Texas

Great customer service from staff. Quick & helpful. Went in for a standard oil change, no hassle from the workers. Dre was very helpful, a great value for a quick process. read more

I went for an oil change yesterday and they were a little busy... long story short, they FORGOT to put oil in my car for an OIL CHANGE. Actually crazy, safe to say I'm never coming back. go somewhere else if you want it done right. The guys working more focused on joking around and blaring music than actually working or apologizing for such an insane screwup. read more

I came back to this location and Josh the manager made sure to make this right. Previously there was issues with this location not changing my oil filter. This time they changed the it no cost to me and helped me get a new one in. I have to say I was just looking to see why this happened & instead they just made it right. It's they're discretion & so that means a lot. Thank you Take 5 at Westheimer! read more

tried to charge me 55$ for oil change and i brought my own oil , went down the street to another take 5 got it done for 30$ they're scammers who don't even wanna work read more

Amazing service, shoutout to Carlos. Am going to come to this Take 5 every time. They make the process quick and easy.

I had put off getting oil in my car for TOO LONG. Finally on a Sunday morning, I HAD to get it done. I was feeling very sorry for myself...Then I met the Westchase team: Divine, Kevin, Logan, Malachi, and Raul. They were cheerful and informative. My oil pan had a "butterfly" bolt affixed. The guys made the professional decision to wait for Divine to handle it, as SHE was the only one with experience regarding this. It got taken care of and I felt secure in the knowledge that my car was treated by professionals. Thank you Take 5 for hiring people like these. Christine B. read more

Went for a high mileage oil change, Kenzie & Arsenio were very nice and quick! I learned their wipers come with a 6 month warranty and had mine replaced for no cost! I recommend always looking for coupons on website too :) will definitely continue to visit this location! read more

The attendant rushed through his sales pitch so fast I could not understand a word he was saying. I told him I would go elsewhere because his prices were too high, but his coworker in the pit had already started draining the oil. They added more oil to top it off and I left. read more

Scam. 1. Coupons from the take 5 website do not work. I went to one place and they accepted it, but then I went to this store and they said they were fake. 2. There were 3 technicians there. I don't know if they all try this scam, but they tried on me. They were nice upfront, the technician started on the scam. He told me that he would would not be able to change the oil without a fluid change. He said this is normally XX amount but will do it for free if I gave him an optional cash tip. (I don't recall the cost he quoted bc I knew it was bs). He would do it anyway since he wanted to help me. Sure, man. He asked me to put the tip in the door so no one would get in trouble. Since you are in the car, they will need to help you reset the check engine or check oil light. This is where he looks into the door to see whether you put the cash tip in the door. I didn't, so he was a little pissed and was in a hurry to get me out of there. He didn't give me the sticker for the windshield,but I was ready to gtfo. I hate dealing with scammers. You don't need some fluid exchange to to get an oil change. I'll say it again, don't fall for this scam. I should have recorded the conversation. read more

They are unreliable and rude , the only helpful person was Malachi. Everyone else just looks last and doesn't want to help. It sucks I wasted my time and they never have things for my oil change despite .... It ... being ... for ... oil ... changes SPECIFICALLY read more

What i thought would be a quick, EASY and convenient oil change turned into a nightmare. I have never experienced zero to none customer service like i did at this location. They lack in knowledge, Communication, professionalism and accountability. When I drove off with my car from the lot, nothing less than 2 minutes, my car was no longer safe to drive. luckily i live in the area and i was able to make it home safe. came to realize a crack at the bottom and my oil splattered ALL under my car. My RPM was flaring up and jerking even with my foot on the gas as this was quite frightening a experience on the roadway. When I got down to check the dipstick there was no oil in my car. The oil was leaking and my car was not safe to drive. When I called the store front the manager did not do a very good job explaining the process of how take five oil would reimburse me. He was very rude read more

Take 5 Oil Change - having to pay out-of-pocket to fix my car that take five employees damaged due to malpractice - Oil Change Stations Near Me - Houston, Texas

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I was in need of an oil change. I had been to a couple of other auto mechanic shops but they were too busy or the mechanic was running late. So I searched for an oil change place and Take 5 popped up, I'd never been and the website said it was fast and convenient so I gave it a shot. Mike and Stephan jumped into action when I arrived. They were friendly, polite, proficient and efficient. I was in and out of there in less than 10 minutes. I mentioned that I noticed they offered discounts for veterans, Stephan verified my military status and then provided me with a scan card for future visits so I won't have to verify my status again. Highly recommend going to see them if you're in need of an oil change! read more

Take 5 Oil Change - Oil Change Stations Near Me - Houston, Texas

I got my oil changed at this location and they failed to change my filter correctly and did not screw back the plug correctly, I had oil leaking everywhere. I am unable to contact anyone at the location via phone. read more

My service today was not good at this location. I came for a state inspection. I was told I would fail unless I purchased new wiper blades. The staff did not like that I questioned the additional 25 dollars required to pass inspection. A customer can question and expense especially when my wiper blades give me no issues it's unfortunate that companies try to make money off these required inspections. After I paid $52 to "pass" I was not told goodbye or thanked for service as a customer. I will never visit this location they need training on customer service and the supervisor is the one that did my inspection. read more

Last night on my way to work I heard something dragging under my car. After I made it to work I checked and it was the oil pan cover. So when I got off work I took my car back to the take five to see if they put it back under there correctly because I've never had this problem faster an oil change. Stefan was my first point of contact, he immediately acted as of I was lying and told me they were not going to be able to fix it because it had damage to it. So I asked to speak to the manager. He then told me he was management. After I noticed his coworkers facials reactions I knew this wasn't true. Stefan came to me very aggressive, saying that he didn't have to fix anything and that I had to hit something. Last night , was my first time driving my car since I got a an oil change. There is no possible way i could have hit something, i would lie about hitting something. So i asked where is the store manager, because the store manager is the person that put it on the car. This is when he went to get Mike. When they both come back to my car i told Stefan i would longer like to Talk to him. He starting threatening me, even as the manager Mike tried to get him to calm down SEVERAL TIMES. I asked him several times to walk away, he told me to make him, where is this professional anywhere other then street fighting? . I don't threatened to pull my gun out unless I feel in danger, and I felt in danger. Even after management told me how to fix the situation he still was following my car out of the garage in a threatening manner. Every single one of the customers and staff seen this exchange. read more

Take 5 Oil Change - This the why I had to go back. It wasn't put back on properly. - Oil Change Stations Near Me - Houston, Texas

It was so nice being able to get an oil change while staying in my car. Lashara did a great job and made sure to give great service, I really appreciated her filling up my tires in addition to the oil change! Thank you so much! read more

Mr. Carlos is awesome! Highly satisfied with service provided. He even offered me a cold water bottle on a hot sunny day. This man deserves a cash bonus!!! read more

I like Take 5 for several reasons: - You can stay in your car during the oil change. Huuuge plus when you have a sleeping baby in the backseat! - They are super fast and efficient at what they do- again, helpful for that sleeping baby in the backseat! - The people I've dealt with each time I come to one of these locations are friendly, helpful, and pleasant to talk with while the oil is being changed. - Free bottled water while you wait- excellent during the warmer months (ahem, the majority of days in Houston). - They really only do oil changes so there's no pressure to flush your power steering fluid, replace your tires, recalling your gear shift... you know what I mean. The only thing I don't like is the price. It's more expensive than I'm used to paying for just an oil change, but since I've added babies to my life that I drive around in my backseat, the convenience and speed at which my oil gets paid is totally worth it. Quickly and easily scratch that item off your to-do list without missing a beat- check! read more