I went a few months ago to get my headlights brighter. Shortly thereafter my headlight went out. I brought it back to them and I was waiting like 3 hours and they called me and said my suspension and my filter needed work. I was like "wth! I went for my headlight!!!" They hadn't even looked at my headlight yet and told me they're not sure if it's in stock. And I'm like "well I bought that headlight from you in the first place and wouldn't you check to see if it's in stock before taking my car back to service it?" Anyway, I was highly pissed off. They always try to upsell everything and that's why it takes so long to get anything done. They even took my back tire off without my permission. But then they didn't charge me to replace the headlight again. (There was nothing wrong with it when I originally brought it to them) read more

Great service went for a oil Change super fast and Great service . The mgr and the team was very patient and always helpful . The value was good too read more

3 hours to change one tire is too long, I know I have cars in front of me, but the guy told me 1 hour.

Went in for a quick Air up on all four tires, Alarik was here to help me out an air up all my tires, quick & easy !

The same tire got screwed again. My first instinct was to call the Firestone that I loved. It's right next door to Marco's Pizza and same parking lot with ALDI. I called to make an appointment and it would be $20 to fix it. So, here I was. Sergio helped me through the check in. He was professional and knowledgeable. I dropped off my car and went to shopping. An hour later, I got a call from the mechanic manager. Because the location of the damage was right on the shoulder of the tire. It has to be replaced. But can't just replace one, all four tires must be replaced. He quoted me over $2k because something was rusted in the front. Holy cow. I don't have that kind of money. I told him I need to wait. When I picked up my car, Sergio printed out the estimate. So kind of him. I went home to research. Mmm... ok. The tire he recommended was the cheapest class with highest rebate and lowest rating. I didn't know Bridgestone tires were that bad. The cost of this tire I could easily replaced elsewhere but higher quality. On the print out, the whatever was rusted not even on there. It added filters and brake fluid changes. So confusing. Oh better yet, I'm not coming back. Bye bye. read more

See all

Great customer service! I was helped promptly with everything I needed and satisfied with my services. Hopefully I don't have to see them anytime soon again, but if I do I know I'll be taken care of. read more

Had oil and filter change and tire rotation yesterday. Drive the vehicle less than half mile to apartment. When I got up in the morning, I had a flat tire. Roadside assistance came and changed the tire. Neither of us saw anything on the tire. My guess they messed the valve stem up when checking inflation/inflating. went back today and told attendant what I thought. He wouldn't even look at the tire without me paying $21.99. No...i Think you guys messed it up. You can't proved that...$21.99 sir... just turned around and walked away. read more

This is to the Firestone on 14th st. Bradenton, FL. The most courtesy of men dealing with clientele. Respectful of me not knowing anything . Right down the street, most helpful. Thanks to Denny & Chris appreciate you guys, not my first time there, they are the same whenever I have been there. Explains what has to be done. Thank You, Marlene ​​ read more

Brake Lights Issue I got a ticket for not having working brake lights. Firestone handled the repairs by replacing six bulbs and the brake light switch, which cost me $400--about the same as what the dealer would have charged. The breakdown was roughly $50 for parts and $350 for labor. The bulbs were around $5 each, totaling $30, and the brake switch was $76 at Firestone, although I saw it for under $20 on Amazon. While I could've replaced the bulbs myself, I needed help reaching the brake switch under the dash. Glad it's taken care of--getting rear-ended would've cost a lot more. read more

Visited last week for a standard rotate and balance of tires and asked why I had a rattling noise at the back end of my truck. Got the rotate/balance - great. Then I was told that I needed two new rear shocks AND sway bar links and bushing replaced (this was the cause of the rattling). This is where it gets bad. I was quoted $727.78 for replacing (2) shocks and $761.30 for the sway bar links and bushings. Since my truck was already there, I told them to go ahead and do the shocks, THANK GOD the sway bar parts were not available for a couple days so I did not get that done. In fact, I took it to a private mechanic who told me, #1 the parts they quoted me would not even fit on my truck and #2, I didn't need them at all. Said private mechanic just tightened up the loose (and rattling) parts and sent me on my way. Nothing was broken, bushings were fine they just were taking advantage of me. That got me looking at the receipt harder. They installed Rancho shocks (Part # RS55048)... These you can get at any parts store for $70-80 each, they charged me $239.99 each + $247.80 installation. Talk about being raped on that service. Adding insult to injury, I got 2 miles down the road after I picked up my truck and suddenly all my tire pressure sensors lit up saying tow tires pressure and won't turn off. Never again Firestone, NEVER AGAIN will I trust your mechanics. Tires and that's it. *To be clear this was the Memorial City location, not Westheimer. read more

Not to be confused with Kidneystone, which is much more painful. Firestone can be pretty good and reliable when you need something, but the prices are very high and that seems to be the main issue that I have with Firestone - and the reason why whenever I get a quote such as the one that I got when I came here with a slow leak in my tire, I usually end up not getting it sorted until later. read more

Firestone Complete Auto Care - Why would you fire Sharon Stone - Auto Repair Near Me - Houston, Texas

Made an appointment for 3pm, arrived 2:50pm and now it's 4pm. They haven't moved my car that's still parked in the parking lot. What's the point of making an appointment!!! They haven't told me that they are backup with other vehicles. Don't come to S. Fry Rd Firestone. read more

Firestone, are you folk able to find an A/C tech who knows what they are doing? If you folk cannot do something right the first time, please do not so it at all in regards to y car. This car is TOO expensive to mess it up and not know what a problem is, yet call yourselves repairing something that was NOT the problem to begin with! I paid over ONE GRAND to have something repaired that was not even the problem. I work for a living and do not have the time to keep returning to Firestone for the same reoccurring issue! Luke, I felt as if you just told me something-anything to send me back out the door! This is not gonna work with me. I know my car- you do not and when I sat that there is something NOT RIGHT about the A/C, that's what I meant! It is HOT and in the middle of summer time for this! If you don't know what you are doing, don't bother to toughy car. I'm to the point to where I want my money back! What you folk called yourself "repairing", was NOT the issue to this problem, but it was a total waste of time and money! read more

They don't even deserve 1 star. The following are the people who work at this location: Sergio (a random idiot who works in the front; a liar) , Josh (front desk assistant manager; another liar), Luke (service manager; an impatient a-hole with no customer service experience), and Paul (the fat guy who works in the back--supposedly he's their master technician; another a-hole w/ no customer service experience) Pros: I'm no longer dealing with these imbeciles Cons: 1. trys to trap you into buying OEM parts for maximum price, when 3rd party parts that they have access to are cheaper and work fine to fix issue but don't let you know that info unless you proactively ask or call them out on their BS. 2. lies about discounts 3. damages parts of your car and then tries to "sell" you their solution 4. horrible communication 5. horrible customer service, will yell at you just for calling in to check up on the status of your vehicle! 6. Will add parts or service/labor you didn't request and then try to charge you afterwards! 7. Doesn't keep appointments customers make 8. They will even threaten to not service your car if they don't like you I, unfortunately, had to come to these people and yes, all of these things I listed above happened to me in the 3 days they had my car. I brought my car in and spoke to Sergio first. This guy knew nothing about cars and admitted that the guys in the back when I was there also weren't skilled either. Because of my situation, he offered me a discount that he actually had no authority to offer and when it was all said and done, I never got what he promised. And he never noted it on the computer for his manager like he said he was going to. Josh, a guy who smelled like straight B.O. with a rotten dark yellow tooth, lied to me about the pricing of my parts my car needed and I had to school him on what the price is supposed to be for what I needed. Luke, yelled at me over the phone b/c I dared to call just to check on what was going on with my car despite that I was told he'd call me back on the status of my car then never did. I had some difficulty understanding ALL his threats because he couldn't speak English fluently. Also threatened to not service my car b/c I was unwilling to let him railroad me over the phone. Paul decided it was appropriate while I was in the midst of having a conversation with Sergio about my grievance of them telling me one thing and then doing another, to come yell at me. Mind you, I never even spoke or looked at this dude... Worse experience ever with Firestone. My credit card with them is now closed- thank god, and I saw all the 1-star reviews prior to coming here but I had to b/c of the distance from my home. This place should seriously be reported and shut down. No joke. BUYER BEWARE. read more

SCAM ALERT! Yesterday, I took my vehicle in for a simple tire patch as it had a nail in it. I could see the nail in the middle of the tire (tread) on the right passenger side. When I arrived, only 1 other Customer was there. Thought this would be quick! The other Customer became irate as she claimed the worker was pulling everything out of her trunk. I turned around and look at my vehicle and my hood was opened. I asked the Service writer why my hood was up when all I need was a tire patch. She answered, it is our standard service to look at everything. I told her I was in a hurry and all I wanted was a tire patch so I could get home. She came back to me and said, and I quote "Tires are low in tread depth patch would not hold. Both rear tires have nails!" First, no indication that my left read tire had a nail in it. Second, both were not very old tires and have good tread on them. I asked her to please patch it and she said I needed to buy new tires. Frustrated, I told he to just put air in the right rear tire so I can get home and left. Today, I went to where I usually go, Discount Tire near my house. I walked in, same routine. They patched the right rear tire (no charge) and said there was nothing wrong with my right rear tire after they inspected it. Just like I thought, they were trying to SCAM me at Firestone Tire. Avoid this place! read more

Very disappointed with the lack of transparency throughout the entire visit. I came in concerned about a clanking noise in my brakes, but the mechanic immediately pointed to an ABS module error (code C1391) without doing a proper inspection. I was charged $129, given no detailed explanation, and the mechanic refused to look further. Repeatedly referencing the error code without context or next steps felt dismissive and unhelpful. Would not recommend if you're looking for clear communication or a thorough evaluation. read more

Shady sales tactics but not all bad, BUYER BEWARE. I requested a basic wheel alignment knowing I'd have to haggle as if i was in a dealer for service. Please do a basic inspection of your car and know its condition before arrival. Ex. Tires, fluids, wiper blades. Selling service and parts is their business so just be careful and be prepared for a small haggle. Cons: Sure enough within 10 minutes they tried to tell my engine filter is BLACK with dust. "Sales guy" Luke did not realize the tech hadn't even touched the car and the tech was literally walking to it. They showed me another car's filter claiming it was my own. I suggest you sit in view of the car. Pros: They were honest in telling me my rear tires are worn down and front are excellent. (They recently were rotated from the front because the alignment issues wore them down.) Applied $20 off $100 service coupon from the app while scheduling online and it does appear in the work order. Brought my basic alignment from $109 to $89. With supplies and tax it brought it to $97. The service tech was very knowledgeable and checked me out with no issues and answered my questions in a easy manner. (I did not catch his name unfortunately.) read more

They literally took an hour and some change to look at one tire to see if it can be changed. The lady at the front was rude and condescending. Over your better off at a discount tire or and off brand tire shop read more

On Saturday, August 31, 2024. I had an appointment for a wheel alignment at Store No. 679119 at 9529 Westheimer Houston. TX 77063. I arrived at 4:10 pm. I was told it would take about 1-1/2 hours to complete the wheel alignment, but I noticed my vehicle was only worked on for about 30 minutes. My Ford Expedition was taken into the repair area at 4:40 and brought back to parking area at 5:15. I was watching the time bc my 89 year old mom was waiting for me to bring her dinner to the north side of town. About 5:40, I approached Luke and asked if alignment was complete. Luke told me he was about to work on my final paperwork. He told me that he was unable to do a complete alignment bc I needed some tire rods. I asked Luke the price and if he had any. He said he did not and that when I get tire rods replaced that I could take my vehicle to any Firestone location. So I left, went half a mile to Pappas Barbeque and proceeded to get on the Beltway headed north. As I passed thru the EZTag lane and approached 60 mph, it was as if the steering just stopped controlling my vehicle and I lost control of my Expedition. It was a very scary few minutes bc the rearend my of vehicle fishtailed and turned my vehicle about 3/4 way around on the Beltway! I thanked God that I am still alive to tell about it. After the shock I was able to get off at the Memorial exit. My Ford Expedition seemed to drive ok at around 30 mph. I headed back to Firestone and called on the way. The female I spoke to said there was nothing they could do bc it would take 1-1/2 hours to fix it and they would close before that time. I noted it only took them about 20 minutes initially. The female service advisor said to bring my vehicle back the next day or leave it overnight. At that point, I was afraid to drive it. I sat in my vehicle, still in shock and very upset. The female service tech wasn't very helpful and I saw 2 to 3 technicians leaving the facility. I also noticed on my receipt that the same technician (Carlos) who worked on my vehicle had an accident with another customer's vehicle, while I was waiting for my vehicle. My mind started questioning whether Carlos may have been impaired in some way. I was very upset because I don't know what was done to my vehicle, but it drives awful. The back of it sways if I hit a dip or a bump. The back of my vehicle also sways badly at speeds over 40 mph. The back end starts to control my vehicle and steering becomes difficult. I had someone ride with me who knows about cars to see if the scenario repeated itself and it did. My vehicle did not drive this badly when I brought it to Firestone. I am now afraid to drive it until I can get it looked at. It is not safe. Also, if I needed tire rods, why did the even do the alignment. It appears that a reputable firm would ask me to get tire rods before they charged me $209.44 to do an alignment. I am not sure what was done , but my vehicle drives horrible and is not safe to drive. AP read more

New tire took them 4 hours to put on I was here from 12 pm- 4pm if you have time to waste I suggest coming here!!!! Never again. Horrible service. read more

Firestone Complete Auto Care - Brand New tire - Auto Repair Near Me - Houston, Texas

If I could give a negative star, I would, their customer service is absurd. they had my car for 7 hrs.... I dropped my car off at 12 pm didn't hear anything for 2 hours. sooo I called them around 2:30pm, they said it would take 15 min to finish the diagnostic, I waited 45 min... NO CALL!! I called them back around 3:30pm, they said it would take 15 min to to get the quote, so I waited and Nothing. I called back to try to see what was going on and he said that "we ran into complications, it is what it is".. that had me boiling... alot of unprofessional acts... Disappointed in their customer service. read more

JOSH RIDENOUR! The man of the year! Such a pleasant visit a Firestone this morning . Josh was very, very helpful and honestly, I don't think anybody could have done a better job. Thank you Josh. read more

Beware of the location at 16711 Champion Forest Dr Spring, TX 77379-7020. Had a brake job done on the rear brakes and almost a week later I kept hearing a rattling noise . Every time I went in to get it looked at they came up with different excuses on what the issue could possibly be. This went on for almost 7 months. Finally fed up with the BS. I took my vehicle to a different location and immediately they knew the pads were the wrong size. Got them changed out and the rattling is gone. CH the manager at the champion location wouldn't own up to the mistake!! Kept talking around the MISTAKE they made. Saying this and that!! Sir you've lost a customer for life and I hope this review prevent anyone else coming in to your store getting brakes done and getting screwed or end up having the same issue like I did. read more

So my car's battery was dead. I was able to jump it with my portable battery charger and drove to work. While at work, I looked at my paperwork from when I had bought the battery and my battery was still under pro-rated replacement warranty so I called the Firestone where I had originally bought the battery from (Mangum location). I asked if they had a different model battery (same brand) and whoever answered the phone told me that they didn't have it in stock, but could probably get it from the warehouse. He said he was going to call the warehouse and call me back. I told him that I needed the battery replaced that same day and he said that if the battery was available, he could probably get it within an hour. Long story short, I never received a call back. This Firestone location is closer to where I live so I gave them a call to ask the same questions. The person who answered the phone (If I remember correctly, his name was Luke) told me that they had the same battery that I had in my car, but not the different model I wanted and straight up told me that he couldn't get that one. Well I decided to bring my car in to take care of the warranty and what not. After I arrived, Luke helped me with the battery replacement process. He showed me on the screen what it would cost me with the pro-rated discount. I asked him how long it was going to take to replace the battery and he said it would probably take around 40-45 minutes. Now this is one of two reasons why they're not getting full five stars. After around 45 minutes of waiting, my car was still sitting in its spot in the parking lot. I wish they would've replaced the battery immediately because I know that it wouldn't have taken them more than five minutes (replacing a battery is super easy, mmkay)? Frankly, if my battery had run out of warranty, I wouldn't have gone to a Firestone to get a replacement. Why? Because at Firestone, they charge you $15 to replace the battery (like I said, this is a five minutes job) and at other automotive stores such as Advance Auto or Auto Zone? They'll replace your battery for free. And just so you know, this is the second reason for them not getting a full five stars. read more

Went to this location to get oil change and tire rotation. I get a call saying my breaks are almost out and was quoted almost $500. I went to get a second opinion and my was told my breaks are fine. read more

Firestone to me is a big rip off here's my story my Pastor had a rear brake not working so the other brake got hot so he stopped at Firestone in Houston somewhere they talked him to check his vehicle out and they came out over $2,000 which I myself found the issue and fixed it. It was such a simple fix again I didn't see over $2,000. I used to work at Jiffy Lube and left them because of over pricing. read more

Besides cable T.V. while you wait, bullshit service, bullshit pricing. they sell cheap refurbished tires as brand new for new prices. Untrustworthy motherfuckers. read more

Been calling nonstop to check pricing for an oil change after scheduling an appointment. Called straight for 30 minutes. I've been at this location and feels like my calls have been blocked. Not a good look. I'm sure someone could pick up the phone to answer a simple question. read more

I went to Firestone because that's where me and my wife goes to get are oil changed all the time plus it's right next door to us here at Marcos pizza so I walk in and this gentleman came from the workshop area and I explained to him my situation and told him I just need my oil filter put on right I've tried myself but I don't think am putting it and he told me will sir there nothing we can do about it u have to take it some where else sorry worse experience ever I wouldn't recommend this place to any one read more

I am completely done with this place. I used to come here regularly for oil changes because they had a regular oil change coupon, but it's not worth the discount if they keep screwing things up and never bother to make anything right. I had one guy forget to close the oil tank cover when he finished my oil change. A couple of days later I happened to need to replace a tire and they popped the hood. There was oil residue all over the underside of the hood and the oil tank was half empty. This was one of the better issues I've had with them because they actually resolved it, albeit after the manager kept insisting that nothing was done wrong and they should charge me for another oil change THREE days after I already paid them for one. On another visit, they charged my Firestone card instead of the MasterCard that I provided them to pay for the purchase, but they never told me about the switch. I never knew my Firestone card had a balance on it, so I never paid it. Six months later, the thing goes into collections and I find out because my DISCOVER card contacts me about negative information (balance in collections) they uncovered during a review. I ended up paying the balance to the collection company to resolve the issue, but it has remained on my credit report despite the fact that I was told it would be removed. read more

Ugh! They don't keep honor your appointments and make you wait. I had a 10am today and came in promptly, but when I arrived, they told me it was a 1-2 hour wait. The manager told me the appointments don't mean much and really only applies if you're dropping off your car and early in the day. What's the purpose of scheduling an online appointment?? Oh, I should know better. It's a lead generation app on their website to collect names, numbers and emails for all the coupons they send you via email. Besides the appointment tardiness, they have good oil change specials, do good brake work, and have a great lifetime alignment program. The manager, Mike, is not very friendly and is somewhat, not helpful. read more

Been comming to Firestone for 20 years. Will never come back. Trying to return tires with the 90 day return and they can't figure out how to refund. read more

Great car service, the manager Kris was knowledgeable and clear with the information he told me. Never felt like I was being ripped off. I had a lifetime alignment and multi point inspection done took no more than 50 mins. Appreciate it Kris! read more

Very poor service. I paid $600 so far, they've had my car at the shop more than 2 days and the repairs are still not completed.

Worst Firestone in Houston. I purchased the lifetime alignment here 2 years ago and since that time this place has gone way downhill. They refuse to give me the alignment readout i asked for, didn't honor my tire rotation request and lied to me about pricing. Took my vehicle in for an air conditioner recharge and they filled the coolant without checking the system. Misquoted me on pricing 4 times and my AC still does work. Refused to return my calls and when I was in their office would not make eye contact while I was speaking with them, kept answering the phone while we spoke, staring at the computer screen and talking to co-worker's without having manners. Disrespectful, unprofessional and dishonest. Typical do the minimum attitude and not caring if the customer is happy. If you like to argue and be treated rudely this is the place to go. read more

I went online and made a reservation for 4:00pm to have services rendered on a Thursday. I arrived at the location at around 3:30pm with all info I needed (tires I wanted and sizes). The young man Andrew appeared to be overwhelmed and unwelcoming. He told me it would take a couple of hours which was understandable. My issue is, when I make a reservation for ANY type of service I expect to at least me acknowledged at my reservation time. My vehicle literally was not even moved from the parking lot until AFTER 5pm. That's a whole hour of just SITTING around waiting when I made an appointment. Totally unacceptable. I literally was in the store for 3 hours for 2 brand new tires. DISCOUNT TIRE WOULD NEVER!!!!! read more

My old, high mileage Honda had some issues so I took it to this Firestone again. They had done major work on it back in 2019, so I trusted them to handle these new repairs. Kris, the Service Manager, and Paul, the Master Mechanic, were kind enough to show me the areas that needed repairs and explained why they were important. They both knew I wasn't a mechanic but still spoke to me with great care and patience. As a woman, that was a great and unexpected experience! I'm grateful to Kris, Paul and all the staff here for terrific service. read more

So grateful for this place!!!! Car broke down on the beltway with a bad flat, Car Max didn't provide me with a spare (yay) and AAA didn't get to me until 550 pm, theyI called Discount Tire who flat out refused to see me. Then saw Firestone was open until 7:00 pm. I called and they said they wouldn't be able to take any cars but told me to have AAA tow my car to them. The guy at the front was calm and amazing and told me to have them pull in the car and he'd look at it. The service technician even came to me about 10 minutes into it and said he'd have me done in about 5 minutes. These guys are so great and nice and didn't refuse service to me because of the time. They saved this Mom!!!! And the tire was reasonable as well. No gouging of pricing. Definitely look to Firestone to be fair in pricing and to help you and this Firestone in particular was great. read more

Firestone Complete Auto Care - Auto Repair Near Me - Houston, Texas

Best Firestone! I've been to several Firestone and this is the best one. I'm coming tomorrow to get brake fluid flush. They are realible and don't recommend service you don't need. Price point for service is superb Highly recommend this Firestone location to anyone reading this. read more

We blew out our tire by jumping a curb. Firestone was only a quarter mile down the road. We were ready to buy two new tires! Instead of selling us new tires, they asked me where I got my tires. The sweet associate suggested I ask about the warranty from where I got the tires. We had warranty and was going to go to their competitor but was afraid we couldn't make it so they changed our tire with a spare for free in 99 degree heat. They took care of us without wanting anything in exchange. We will be back to give them business in the future! Thank you Firestone! read more