Writing this review as i currently sit in the waiting room. Called for an appointment to get an alignment done on Sunday and it's now Saturday. I showed up 20 minutes early and for the appointment and was greeted and told to "bear with them" for a while. Figuring that I was early and they seemed busy I figured they were finishing up with other customers so I agreed and waited. It wasn't until the appointment time passed I slowly realized that their "alignment guy" wasn't actually there yet. Which is also okay, as he's under no obligation to be there before my appointment time, and because it's so early (9 am) maybe there was an assumption that the customer (myself) would not show up. I would've just appreciated the heads up when I got there that that's what i was waiting on. Once he got there, an older mechanic started looking at my car and starting the process so before I went into the waiting room I let him know that I just bought the vehicle about a week ago and it's missing an interior door handle, just a heads up so he doesn't accidentally lock himself in from the drivers side. He completely ignores me which I thought was odd, since in the 20 minutes i've been here I watched him interact with two other customers. I thought maybe he didn't hear me, but then he immediately starts driving the car with the door held open, which tells me he just chose to ignore me speaking. After that, I go to the waiting room with the door handle on my mind as well as the fact I need some other small work done and since i've never been here before I knock on the window and ask the two women at the window what other services they provide as I see advertisements all over the shop for serpentine belts and etc., I speak to one of them who then tells the girl next to her who then responds to her and then responds to me. Weird because we're all literally within 3 feet of eachother, but not the end of the world. She informs me that they only do brakes and suspension, and I respond, "Okay thank you, I was just wondering because I need a window motor replaced and I just wanted to make sure." The girl who telephoned for the main girl smiles and as I walk away, the main girl says "I didn't hear any of that" very rudely and then tells the other girl to close the window. I am expecting the service of the actual vehicle to go okay, and I was quoted $70 before I got here, which is a decent to fair price. I just don't really understand the giant "TIPS ARE GREATLY APPRECIATED" sign and all the glowing reviews about customer service when everyone here seems to be pretty rude for whatever reason. Typical in mechanic environments as I myself have worked in them but still unnecessary. Hispanic owned and ran it seems which was also strange to me as I am hispanic myself, born and raised on the mexican american border and they seemed to just blow me off, which they didn't do to any of the other customers (atleast from what I happened to see in passing)
Maybe it was the car I brought it, as I just bought it and registered it the week before and it's a project but their customer service seemed to be lacking.
UPDATE:
So at 9:30 exactly, I was informed that they would not be able to service my vehicle, due to it needing the front end suspension redone, quoting me around $2,090. For a 4 cylinder 01 Honda CRV. $1,170 of that being on parts alone. As I mentioned earlier, I have spent a lot of time working and being around mechanic environments, I just moved to this area so I thought I'd come here since it's convenient, nearby, and the reviews seemed so positive. I actually appreciate that they didn't do the alignment knowing it wouldn't end up correctly, as I buy used often and have had the issue of shops doing that even when I ask beforehand just to be sure. What I don't appreciate is how nice and chipper the saleswomen were now that they were asking me for $2000 to do a suspension kit that takes 2 hours in labor and goes for less than $500. Also, she informed me that th mechanics will inform me more of what the car needs and the process of it all when I went to my car. Laughable. They all just stared at me and walked away as I got closer to the car. They definitely didn't forget to let me know that the suspension check was $30 before I walked out of the waiting room though!
Definitely not coming back here, maybe solely to get that $30 to roll over to the alignment that was advertised if I decide to get the work done somewhere else (which i Definitely will) and then return.
2 stars Solely because they let me know what the car needed and didn't just do the alignment knowing it wouldn't end up right. read more