I brought two of my vehicles here for oil changes. The service was fine overall, but the wait time was much longer than expected, each visit took over five hours. I wish the process could be a bit quicker. read more

This is by far the best auto shop I have ever visited. Each member of that team understands what customer service is and they are all very professional kind and courteous. I couldn't have asked for better service. I will continue to support this business. In a world like today where we are trying to save every dollar, it's wonderful to know they have businesses like this that are fair, honest, and genuine. It's very rare that people take the time to ensure excellent customer service and they knocked it out the park. read more

Orion is an expert with servicing German vehicles, especially BMW. I have taken my E46 M3 to them several times, for small things like alignment and component replacement all the way up to VANOS and Rod Bearing replacement. They maintain decades of experience, versus dealerships that really only know the last one or two generations of cars. I'm to the point where I don't worry about getting a second opinion, Orion gets it right the first time and is very fairly priced. They also are happy to share deep details of what services they're performing if you're interested, which for a detail oriented person like me gives me extra confidence that everything's done right. read more

This is how car service should be. Best european mfg mechanic in town; knowledgable and efficient. Their customer service is even better than the dealership I bought the car from. read more

I love the service and promptness of the work provided. The people at Orion are very thorough and knowledgeable with experience at all my car needs, thank you for taking time and care of my vehicle. read more

The experience was very disappointing. I have been taking vehicles to Orion for years and generally my experiences been positive. However, my recent visit regrettable. I dropped off the vehicle for an oil change and because the check engine light came on and then went off. Without being advised of the cost or authorizing it I was charged $170.00 for a "test with Xentry Diagnosis". That seems to me to be a money grab. When I asked if that amount could be put toward a repair, I was told no it cannot. read more

Had another excellent experience at Orion. Brought my car in for a coolant and brake fluid flush and refill. A few hours later, I got it back running better than ever. The brake pedal feels noticeably crisper, and the engine is running cooler too. Big thanks to Marlon and the team. read more

I have always had a great experience with car services. Very professional and easy to communicate with.

My Porsche Cayenne is off warranty and needed a regular oil change service. We had previously taken my wife's Mercedes 350GK for service and extremely happy with their shop. Same positive experience. Thorough communication and estimate of service fees before conducting repairs and look out on any future repairs after inspection. Class shop! read more

Best Euro car shop around. Marlon and his team always do me right, I've been a customer for 2 years. They have done oil changes, transmission services, and mileage milestone services for me. Transparent and fair pricing, great customer service, communicative and easy to pay online. Won't take my Porsche anywhere else :) read more

Marlon and crew are top-notch and fairly price for BMW repair. They are my go to for repairs I cannot get to or handle when it comes to my e36/8 MCoupe. Excellent Communications and Customer Service. There are never any gotchas... They will give you an itemized quote up front for all repairs needed and they stick to it. I confidentially recommend Orion Auto Service to anyone looking for an honest BMW maintenance and service shop. They do amazing work on Mercedes, too! :) read more

Orion Auto Service - brake job on an e36/8 at Orion Auto Service - Auto Repair Near Me - Houston, Texas

We have been using Orion Auto Service for about 4 or more years now and are very pleased with their services. Totally love their high tech correspondence, summary of repairs needed now & potential repairs for the future. So easy to pay online once the repairs are finished and quickly pick up car. No standing in line. They have always backed their work. Thank you Orion, Marlon and crew. Much appreciated. The Smiths read more

I have been coming to Orion and Marlon for a couple of years now, for my BMW M235 and they simply are the most reliable, customer oriented and value for money service/repair facility for cars in this category. Marlon always ensures incredible detail while evaluating/documenting issues found in the vehicle but also prioritizes what needs immediate attention versus things that can be placed on watch for later. If you care for you car, then you will bring it here. Period. PS - Not surprisingly, they are verrry popular so unless it's an emergency, make an appointment ! read more

Orion has serviced my 2001 Mercedes S500 for at least the last 10 years, maybe longer. They are great mechanics with integrity. I trust them and would not consider going anywhere else. My 20 year old vehicle is in great condition. Donna Williams read more

Marlon's Team at Orion Auto Service did an outstanding job on a major repair job. My 2007 Porsche 997 Cabriolet had water leak into my 2nd cylinder, which required Orion to have to drop the engine and transmission from the subframe. The job required disassembling the engine refinishing the heads and everything that comes with that ordeal. It was the most extensive repair I have ever approved in my life, but Orion made it much painless than if I had chosen to deal with another repair shop or Porsche Dealership. There were some set-backs during the repair and Marlon waived much of the cost of these set-backs to keep the job within my budget, which would not have happened anywhere else. My car is running like new and I am very pleased that I went forward with the repair. This is why I will not take my car anywhere else and would recommend any Porsche Owner to do the same. read more

Great service, Reliable. Honest. Responsive. They seem to be in it for the long term relationship.

I've been a customer over 7yrs. Marlon has always been honest upfront. The customer service is more personal. Your not just a patron

Having grown up in a car family, I think I'm a bit of an a-hole when it comes to mechanics and working on and or buying cars. Marlon and his team turned my curmudgeon into a happy child. Why? Clear and honest communication at every point. Fair prices. Discussing options before doing the work. When doing the work, getting it done when they say they will. I came in for an oil change on my new Audi, having just moved I had neither space nor equipment here to do it myself. When I scheduled online I got a follow up call to confirm, from a human. When I delivered the car for the service I was asked what time I needed it by - from a place of "when do you want your car back"not "when do we need to have it done by?" Wash, rinse, repeat. Consistently good experiences. Have a European brand? Bring it here. If you are disappointed, you mist be more of a curmudgeon than me read more

The level of service of this establishment is above and beyond what you expect. As a structural engineer I am very detail oriented. Marlon gave me a very detail estimate of an issue I had with the AC blower motor on my 5 series BMW, he even sends you pictures describing the issues plus other items that need attention. I am not surprised that the rating of Orion is so high. I appreciate the transparency of Orion Auto Service. read more

I pass my this shop weekly and thought I'd stop by and get an estimate for a repair on my BMW. They were able to identify the problem and get a repair the same day I dropped it off. The repair was actually ~75% under what the BMW dealership was quoting me. I will be coming back for scheduled maintenance going forward. read more

I cannot say enough good things about Marlan and his nephew, Roger. They are courteous, honest and give you a good value for your money. They go out of their way to diagnose what may be wrong with the car and to fix it correctly the first time. Love these guys!! read more

Top Class in both quality and service. I've had my car serviced there twice and both times it's been an easy flawless process. They've been honest, done a quality job and not tried to sell me on unnecessary work. I only have good things to say and highly recommend using Orion if you don't want to be ripped off by the Mercedes dealership! read more

I found Orion while searching for a place near my office that could fix a problem with my Volvo. As a marketing professional, I read business reviews and see too many that are fake. But, when I read Orion's reviews I thought "People are being too specific for these to be fake." (and there are a lot of recent reviews) Once I met the owner and realized that many people had mentioned him (but misspelled his name) I realized they were real reviews. In I went. I pulled in and it was BUSY! But, someone took notice and helped me navigate in and the owner came right out. He listened to the car for 1 second and said it's the pump in the crankcase. (That is my interpretation) He gave me a hugely reasonable quote for the work and arranged for me to bring it in on Monday at 0800. He told me it would be ready before 1800 that evening. As they got into it they found a second faulty part and let me know how much that would cost. After they got it back together he said they did not have to change the part after all and said he would send it back! He could have charged me an additional $300!!! Instead it cost exactly what he had estimated. And, they had it back to me at 1700 so I could drive it home! The employees I have met or spoken with there are all friendly and punctual at meeting their commitments. I Give them 10 stars on a 5 star scale (Dammit Yelp I need more stars!!!) Don't be nervous when you see all the cars there for repair, they can get you in and will honor their agreements. I can't imagine there is a better place in Houston for auto repair. read more

This place is fantastic! I'm often leery of mechanics and tend to do most of my own routine maintenance. That said, I had work needed on my e350 that I was just not comfortable tackling myself. Marlon and those at Orion were extremely helpful, responsive, and most of all FAST!!! THEY have definitely earned my business from here on out, when it comes to bigger mechanical jobs on my Mercedes and Audi. If you need an honest, respectable, and very reasonably priced mechanic for your German Vehicles, this is the shop you've been looking for! Thanks for the wonderful and fast service! read more

My warranty on my 2014 BMW X1 just expired and the midtown dealership gave me a quote to fix a pump that was setting off my check engine light and would effect my smog test for $900. My husband did some research on top bmw shops and found Orion. I called on a weekday and got a quote from them over the phone, then by email a few moments later- it was half the price! They worked with my schedule to drop the car off on Saturday morning - but because I was tied up at an appointment and could not get back to the shop before they closed at 2PM they were able to take my payment over the phone and leave my locked car outside the gate. We had chatted about it when I dropped it off that I had an spa appointment and may not make it back in time, so they were very nice to work out a plan with me. I kept a spare key with me so I could pick up my car on Saturday afternoon and then pick up the original key the following Monday. I'm in outside sales so I can't be without my car long and it is difficult to work sitting in an auto shop so I was grateful for their flexibility. Also, when I dropped on my car they offered me a ride home- I had expected to take a 10 min Uber, however, they assigned a Porter- Fransico to drop me off. Francisco was so nice, friendly and professional and shuttled me back to my home in an older Mercedes sedan. Highly recommend this shop! I will be back for future repairs! read more

Every time I bring my car in I know it's in good hands. Marlon always reaches out to see how the car is running after service which I find comforting. They give updates on cost and anything that is found and at end of service they give you a list of potential problems that might arise. Best auto care I've found. read more

They wont wash your car. They are not the cheapest. They are not the closest. They don't offer you a car while working on yours. BUT They fix your ass quickly and professionally at a reasonable price. Also their offer pick up and drop off services for your conveniences. If you don't want waster time finding an honest bimmer shop, this is it. You wont regret. read more

update (2/23/17): I've now been coming here for several years and this place is great. Are they the cheapest in town? Probably not, but if you're going here that means the car you're driving isn't the cheapest car in town either and you should perform the maintenance accordingly. I've always received good, prompt, friendly, and honest service from Orion and I have no intention of taking my BMW anywhere else. When you pull up the lot is filled with BMW, Mercedes, Jaguar, and Porsche cars, as well as a the token Lamborghini, Ferrari, Alfa Romeo, or other exotic. All these guys do is work on cars like this. original review: (I'm withholding a 5th star due to my limited experience with this business) I have been here once for an oil change. They were able to schedule me very quickly, they dropped me off at my house after I dropped off my car and they picked me up later in the day. Everyone was very friendly and no one tried to scheme me. I plan on going back. read more

Great service. I had to get some repair work done to my Mini's suspension system. I received an itemized estimate before any work was initiated. The staff is very conscientious and responsive. I would definitely trust them to look at my car again. read more

This place and its employees are Great! I have taken my car there twice and both times they "worked" with my on pricing. They have all the diagnostic tools, experienced (competent) mechanics, an extremely friendly atmosphere and competitive pricing. I'm a single female and am used to being "taken advantage of" when it comes to auto repairs and mechanics in general, but not here! :) After getting gouged at Advantage BMW in Midtown, I decided to give this place a try. Will NOT be returning to there nor to Master Care Care (also on Yale in the Heights), where I used to take my last BMW. Please give this place a try, you will not be disappointed!!! read more

Mechanics, especially if you are a new customer, can be a tricky lot. They get a bad rap because a few jerks try to take advantage of people but this place will do you right. Not everyone works on import cars like VWs, so it's nice to have a trustworthy mechanic, specially one that is so close to my house. This place is family run and they've been around for years. I've recommended them to all my VW/import driving friends and I will be a loyal customer for a long time. Thanks Jasmine & Marlon for doing such a great job! read more

Mechanics are not only BMW certified. But honest. Customer service excellent. Orion keeps in contact with emails. No surprise fees or extra charges. Staff very professional. Very detailed from arrival to departure of my BMW. Customer for life. read more

I brought my BMW Z4 here for work and was very happy that I came here. Marlon was very responsive and kept me updated about issues with my car. I had other, smaller issues with it since I don't drive it very often but they went ahead and helped me with that too. Prices seemed in line for BMW work and significantly less than the dealer. Overall a good experience and my car will be back! read more

Brake job and troubleshooting of suspension noise in rear. Marlon provided a clear quote and options on how to proceed. The suspension component was back ordered from Audi Germany. Marlon was very patient and keep my car in his shop for a week while I chased down a used part from a salvage yard. Thanks for the work and for working with me on this situation Marlon. read more

Been bringing my car here for service and it has always been great. I highly recommend it. Very courteous and quality service.

I purchased my Audi from a dealership and since performed all maintenance thru this particular Audi dealership. I quickly found myself frustrated and annoyed with their lack of service. A co worker referred Orion when my brakes pads needed to be changed. Marlon and his team were awesome!! He takes the time to explain the process and his prices are honest....something you will NEVER find at a dealership. With other places, I had to be on them asking for updates and leaving voicemails because they never kept me updated. You will not experience that with Orion Auto. So what if they don't offer a free car wash or rental service? I'd rather have a honest and reliable mechanic that I know is working for my best interest; not for his bottom line! read more

FIND ANOTHER PLACE. I went to Orion last year when my water pump went out on my 2007 BMW and had a decent experience. I went there again this week when my starter failed and it was a completely different story. I feel like they may have scammed me the first time and tried to do it again. Plus the customer service was terrible, they wouldn't even take the time to speak with me when I picked up my car. Below is a full story of my experience. Last year I was quoted around $1,100 to change out my water pump. When they began servicing my car, they called me and said I had 2 major oil leaks that should be addressed, my gasket and some rings. They said since they were already in the area they could cut the labor costs in half and charge me just $400 more to fix these additional issues. I didn't want a bigger problem down the line with my engine so I said okay. I spent approximately $1500 on that service. This week my car wouldn't start so I had a tow truck pick it up and drop it off at Orion. They quoted me $850 to replace the starter. After they began working on it, they called me and said...and get this... I had some oil leaks that should be addressed, my gasket and some rings and it would cost about $400. This was the same thing they said to me last time! I waited to hear everything Rodger said before I told him "Rodger, I heard this last time, you guys changed those out last year." Then you could hear a long pause on the other end. That's when he back-tracked and said he would call me back. When he did he said "sorry, he spoke to the mechanic and the leak is coming from the oil filter O-ring which isn't that big of an issue and you don't need to address it right now but we'll go ahead and change out the other ring under warranty." If that isn't a red-flag for a mechanic shop, I don't know what it is. How would I even know if they actually changed it out or actually did the work the first time?? The next day I call up and asked if my car is ready, they said it was. I asked them if they could send someone to pick me up and we scheduled a pick-up at 4pm. At 4pm I left work and waited outside my office. At 4:30 I called back and asked if my ride was on the way, they said he was a block away. At 5pm I called back and asked if I could get the driver's number because he obviously was not a block away. I got his number and gave him a call, the guy had no clue where he was driving to and couldn't communicate well (he doesn't speak English well, I understand completely and I'm not going to knock anyone for that). I gave him directions and as he approached I see his Audi steaming from the engine and steam coming from all the windows. They sent an old broken-down car that over-heats to pick up their customers???? So now I call back to talk to the manager to express my frustration of waiting over an hour for a broken down-car to pick me up. After being on hold for a while, I speak to Marlon to get an idea of whether to wait for another car to arrive and what time they close. Marlon must have had a bad day because he answered in a rude manner and said it's not in his control and that these things happen. With Audi parked outside my office with the hood-up steaming all over the place, I just called an uber and went to the shop (something I would have gladly have done if I was notified of beforehand). When I arrive at the shop, the only person that was there was a sweet women that had nothing to do with it. I asked to speak to Marlon or anyone in management to discuss what happened and to get a summary of my car but no-one would speak with me. I stayed polite, paid my $850 bill, and took my keys and left. When I get in my car and press the start button, I listen to the sound when it turns on. With my old starter, when the car turned on it had a distinct sound you would expect from a BMW. With the starter they put in, it sounds like a base model Honda Civic being turned on. I am certain they did not put in a quality OEM part in my car. They lost my business. It's a shame. I spent over $2k in their shop and I felt completely disrespected and taken advantage of. In summary, don't trust this place. Regards, Alan G. aagh12@aol.com read more

This place is by far, the best mechanic I've ever dealt with...and I have VW, so I've known a lot of mechanics. Their invoices and estimates are really clear and easy to understand. I've never left Orion feeling like I've been over-charged or lied to. And I've never been made to feel guilty for not having something done to my car that I can't afford. The whole staff is very kind...they even send me Christmas cards! These are genuine people who know what they're doing and it shows in their work. read more

My Jaguar has all kinds of communications errors. Took it to Orion because of Yelp reviews. These guys kept it a day and ran diagnostics, but were up front that they could not fix the problem. Bill was $0. Thanks guys, I'll be back! read more

Got my tensioner belt and oil change fixed from here and the car is doing pretty good! Marlon is prompt with his work and their charges are nominal. read more