Came in trying to get to work on time, discovered I have a nail in my tire. The CSR Shannon was amazing. He was very informative and gave me a detailed assessment of my tire service. He had my tire repaired quickly and efficiently! I was able to price tires so that I can come back and replace the worn ones! Awesome, A-plus customer service! read more

My wife took her SUV to get the tires balanced (another Discount Tire has done a terrible job) and when the car was ready some of the metallic lug covers were missing. After arguing the manager agreed to order some and call her when ready. Of course, radio silence. Incompetent, dishonest liars. read more

Once again, up-charged and unnecessary fees added when buying a tire. I was quoted a price, I asked to see a breakdown of the price of the tire, he said he would give it to me after I purchased, then he was reluctant to show me the receipt. I asked what the line for an extra $30 charge was, he admitted it was not necessary it was a warranty that's voluntary and he could take it off. He was very sheepish and seemed like a normal thing to get caught sneaky charging "voluntary" warranties that the customer has no idea about. So he refunded me, but tip to the wise, they "auto" add the $30/tire, ask to see the breakdown of charges before swiping! I'm a chick so take it for what it's worth with car experiences....he also was trying to hard sell me 4 tires, fearmongering that I could have a blow out at any time. Lol stay sharp ladies/lads Edit: service was very quick, but they did not adjust any of the other 3 tire air pressures lol. So I'm off to the gas station to pay money to put air in my tires after just being at the tire place. Ha, got me twice! read more

Discount Tire - Sneaky up charge added without asking me. It's a warranty that is "voluntary", I had a refunded. - Tires Near Me - Houston, Texas

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You know communication is key clarity is our friend. I have been buying tires at discount for years. I usually buy a set of 4. I did that this go round and initially set an appointment for installation for Saturday. I receive a voicemail that I can come in sooner to get them installed. I call at around d 5:30 and acknowledge that they close at 6pm. They say to come on in...now I understand and can appreciate that they are extremely busy. Am I tired from work yes... this is where the communication part comes in. When I arrive there are 3 people at the counter and 2 are servicing customers. I finally get to speak with one of the associates who quotes me a finish time 6:15 ... and I don't know why because apparently they complete your car last when you buy 4 tires. I then get an estimated finish time via text of 6:26pm. I was the last one to leave today after arriving at 5:44pm and it was quite irritating to have several people arrive after me and leave before me because their vehicles were prioritized because they only needed one tire despite me being there 1st and having already paid... My biggest issue was the lack of communication...Had they informed me that I would be prioritized last or given me an accurate completion time which ended up being around 7:25pm, I wouldn't have been so irritated... additionally I received a text that my car was ready at 7:04pm which was not true... A poor experience... read more

Discount Tire - Tires Near Me - Houston, Texas

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I came in because my tire was literally at zero and this was the closest location. I came in and they were nice and attentive upon arrival and they took me in right away despite the long wait. Apparently I had a flat due to a nail and the wait time was proposed for 2 hours so they could patch it if possible. We headed out to the nearby shopping strip until it was ready. They called us about an hour later and the said they had fixed it, however, after we left and were about home it had completely gone down again! I had to take it to a nearby tire repair, it turned out that the tire had TWO nails in it and only one was repaired! They didn't charge me anything, which would've been great if the problem was fixed but unfortunately it wasn't. read more

Discount Tire - Before - Tires Near Me - Houston, Texas

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Was given a warranty I didn't ask for as replacing 1 tire on an all wheel drive is bad. Then there is the balancing that doesn't get done because they want to save 5 minutes time. Yes no balance done on over a 1k bill & this is the second time this has happened to me. Worst of all last time was on my daughters BMW and they left lugs loose the manager had to drive to her to fix it. I've noticed only teen agers seem to work there too like they do not pay a living wage any adult can survive on. So they hire teen agers who live with their parents. You can watch them act like nascar rushing around yet all they do is forget things while rushing. read more

ZERO STARS! WARNING TO CONSUMERS: Avoid Discount Tire Store #56!! While my vehicle was in the care of Discount Tire Store #56 for a simple tire rotation, all four rims were damaged beyond repair, creating a serious safety risk. This level of mishandling is unacceptable for any service provider entrusted with customer property. What followed was a complete absence of accountability from the store, the regional office, and their insurance representatives (Fleet Response). When I pressed the issue due to the urgent safety concerns, at first they admitted fault, but once their insurance got involved, they subsequently denied responsibility entirely and effectively abandoned their obligation to resolve the matter, forcing me in turn to escalate it further. The process was plagued by delays, missed deadlines, poor communication, and what I perceive as bad-faith stalling. Due to the severity of the damage and their continued failure to act in good faith, the matter has been referred to the courts. Based on my experience, consumers should understand that this location cannot be relied upon to handle property responsibly or to act with integrity when problems occur. Therefore, I strongly urge anyone to take their business elsewhere. There are plenty of other service providers who demonstrate accountability, urgency, and proper customer care -- all of which were completely lacking here. Attaching a third party report stating that damage beyond repair is due to mishandling during a tire rotation and some pictures read more

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Top notch location. I got a brand new vehicle not even had it maybe a couple of months and what do you know, nail in the tire. Gotta love Houston streets for that, right. I'm not sure if most people know this but discount tire will repair a nail of a tire free of charge. I take all my vehicles there to get tires, but this one's brand new so I haven't got new tires yet. Nonetheless they still fixed it for me. I grabbed lunch across the street by the time I was done with lunch the tire was fixed. Shannon was an absolute pro. He helped me set up an appointment over the phone. I drove up dropped my car off. They repaired it. I finished lunch and drove off. Absolutely top-notch professionals working here. This is why I bring all my vehicles here for tires. Unmatched customer service. read more

My vehicle has been shaking and I need two new rear tires and wheel balancing. The thing is I work 12 hours and only get an hour lunch. They were able to do the services within 1 hour and fix the issue. Thank you so much Chris for answering and helping me with the pricing/ service. Thank you Juan for helping me understand what the services warranty covers and assuring the services would be done within the hour of me getting back and he offered my baby a cold drink! Thank yall so much will recommend the services to anyone that ask .. lol!! read more

Woof. Let me start with the good... I booked an appointment online and went in for a Saturday appointment for a leaky tire inspection, plus, I knew I needed at least a few more tires. I ended up getting three tires, spent $1K and got friendly service. I'm upset (and annoyed) to later find out one of my center wheel caps was missing; they also failed to put the tire valve cap on the same tire. My boyfriend went back up there, and after 30 minutes of waiting (it was a Saturday) he eventually left because he couldn't talk to anyone. So now we ordered a new set of four wheel caps and are just dealing with it ourselves. When or if I'm finally able to chat with a rep, and hopefully they're reimburse us for this error, I'll be able to update my review. For now, I'm annoyed and not a fully satisfied customer after spending $1K and expecting to get quality care and service. read more

Professional, good people. Whenever I want my tires just checked for pressure, especially when it's cold, they always help with no charge. I always tip the guy doing it. It's the one on Hwy 59 around Kirby. read more

A few weeks ago, I bought a set of Goodyear Wrangler tires from their website and scheduled the installation for that same week. The tires were priced similarly to every other website, and installation was $104. Very reasonable. I showed up at my appointment time and it was pretty straightforward: Jorge got me checked in, I showed him the vehicle and answered some questions, and then sat in their lobby to wait while the service was performed. Less than 30 minutes later he called my name and handed me the keys to the car, which was now parked right outside their front door and looking great with its new tires! I HIGHLY recommend you make an appointment if you can: this location gets very busy, and walk-ins that arrived at the same time as me were given estimated wait times of over two hours. Also, shoutout to Jorge, who was very friendly and attentive. I recommend this location 100% read more

This is the worst part about Discount Tire in general and specially this store on 2927 Southwest Freeway like you have to wait more than 40 minutes just to put some air in your tire and they acting air is free , you guys lying so much , I rather pay $20 just to not wait for 40 minutes, just please don't lie on people and try to be better than that thank you read more

The Aldine Westfield store is the best store to come to Ronnie and Blake helped me and my wife out with tires for our car and work vehicles. Thank you read more

Have a supercar with race wheels on which I needed the new tires mounted. Juan did a wonderful job using the "touchless" machine. No scratches, nothing, terrific work. FYI, Discount Tire owns Tire Rack, so if you're a DIYer and just need tires for your wheels, at checkout, Tire Rack allows you select a Discount Tire store or 10000 other tire installers to have them shipped to, mounted, or installed. read more

Discount Tire - Rear tires are 275/35R17. - Tires Near Me - Houston, Texas

If you're a woman, make sure Tyler isn't the one helping you out. That man had the ego of a little boy. A couple months ago I had to have a tire replaced. Ordered it online, $114 plus labor. It was great. My boyfriend had my car towed the night before. My boyfriend called me and told me it would be $230. I said how it is $230, and got on the phone with Tyler. He said the cheapest tire is $152. I told him I found the one I bought before for $114 and it's in stock. He lied to me and said it's not. Then went on and on about how I need my front passenger replaced. (fun fact I got 4 new tires in September and when my last one was replaced they didn't say a word.) I told him I have a warranty for that tire somewhere else (which I did) so I will check that later thanks for letting me know. He then changed his tone and spoke to me as if I was a woman who didn't know anything saying "mam I've been in the tire business for a long time, you don't get warranties for ware and tare" and I said "Sir I am not worried about replacing my front passenger I am worried about the roofing nail in my back tire that is why my car was towed here" The entire conversation he was extremely condescending and spoke to me as if I knew nothing. I then asked about the back tire being $230 and told him the tire I was looking at for $114 was in stock. He proceeded to lie and say it wasn't. I asked him to hand the phone back to my boyfriend because I realized I was speaking to a man who thinks women don't know anything. I told my boyfriend I should not be paying more than $191 at the end with the tire, disposal fee, labor, tax and the charge to break my nut key. It was the exact situation I was in 3 months ago with my other tire. I told my boyfriend I see it in stock online and to tell Tyler I am ordering it. As he did Tyler suddenly decided the tire was in stock and said he can do it for $191. When ordering online you have to set an appointment. Mind you my car had been there overnight and I ordered the tire online at 9:30AM. I set the online appointment for the earliest available at 12:45PM and my car is already there. I heard nothing all day and my boyfriend when back by at 4:00PM and my car had not been touched. Not only had they not started on it Tyler had put the key in a place where the other workers couldn't find it and didn't know it needed to be worked on. Thankfully my boyfriend was able to speak to someone named victor and he was amazing help! He was very straight forward and made sure everything was taken care of. read more

I got a flat on my way to work Wednesday, put on my spare, and ordered two replacement tires online with an 8:00 AM appointment for Thursday. The online process was very convenient. When I arrived, the store was already quite busy. I'm not sure how many appointments they schedule per 15-minute window, but there were a lot of customers ahead of me, so the initial wait was longer than expected. That said, several staff members acknowledged the delay, apologized, and assured me I'd be checked in as soon as possible--which I appreciated. After checking in, I decided to drop off my car and run an errand rather than wait, especially since the check-in took longer than anticipated. Interestingly, the actual tire service was completed faster than my wait time, which was a nice surprise. They handled everything as requested: the damaged tire in my trunk was disposed of, and the good tire that was replaced was bagged and placed in my trunk along with my spare. When I returned, the team member who walked me to my car was friendly and mentioned that this is the busiest location in Houston--and that what I experienced was actually considered a slower period--which I found impressive given how busy it already seemed. Overall, they manage the workload well. My only suggestion would be to prioritize scheduled appointments over walk-ins when possible. Otherwise, a solid experience. read more

Been using them for many years but today staff seems inexperienced, slow, and gives repeated ever increasing times for completion of new tire and rim installation. after 1/2 hour on computer, and hour in bay, car still tireless, and rim and tire sitting in mid installation of tire on rim. read more

Discount Tire - Car sitting by itself in bay with nobody working on it after expressing need for quickness due to $200 of groceries in car. Watching other c - Tires Near Me - Houston, Texas

Staff was very polite and work fast - replaced all 4 tires and was in and out in 30 minutes.

I'm a little late to the Discount Tire game, but I really love everything (affordable tires, killer selection, complimentary tire checks, excellent customer service) about their business model and am particularly charmed with this location along Southwest Fwy in Upper Kirby. The complimentary tire checks is so refreshing. They will pump your tires, provide tire rotation, and even do patchwork for free. There's rarely a time where I don't see a line for their tire airchecks. The good news is that it moves relatively fast, due to the fact they've got two tire pressure machines going at all times. Folks who are waiting in the lobby while their cars are being serviced have rock solid free Wi-Fi and cold waters waiting for them. People sitting in the seats near the entrance can also find a multi-smart plug with USB / electrical outlets on the table. Bring a laptop, sip some of that cold water, and enjoy the wait. As always, the customer service is exemplary. Shout out to Robert and Billy (Jr) who have always been courteous, professional, and super friendly. read more

7 people behind counter and only 2 customers being helped. Always trying to upsell customers.

Not a discount anymore. Crazy up sells pressured to buy brand new tire for a nail patch. Came back for the tire and was told they dont have the any info on the temp tire they put on. Asked if I was sure I didn't go somewhere else. Told me I have to pay full price for a tire when I have insurance on and made me pay full price. Never will I return to theses crooks read more

Cesar got my car in immediately to replace and balance my tires. Very kind guy, good to work with. The staff here overall seem great, they kept things moving. read more

The store on 9550 Jones Road is impeccable. Outstanding service and when I arrived for my appointment they were kind, courteous and informative. The best part was they estimated my rotation and flat repair to be about an hour but it was done in about 20 min. I recommend this particular shop as it is heads above the rest read more

I mostly come by this place when my tires are low on air. They're usually very quick to get the air refilled and get me back on my way. The other customers are not always very courteous, but the customer service is always on point. On one occasion, I had to bring my wife's car here due to a flat tire. Apparently we'd run over something on the highway and hadn't noticed it until we got to a destination nearby this location. We ended up going over to this Discount Tire, dropping the car (it was a Sunday and they were closed), and following up the next morning. The team members were able to get the car loaded up quickly when we got back in, got the tire replaced, and at a reasonable price for a tire of comparable quality. Heck, the value of the warranty alone will keep me coming back here. read more

What an unexpected, yet pleasurable experience, this was for me. My tire pressure was low but I wasn't sure why. Instead of investigating, I headed to discount tire hoping I just needed air. I came early, so the frequent, very long line for free tire checks was nonexistent. The associate looked at my tire that had the low pressure and quickly told me there was a nail (sad face) in my tire. He said that the repair would be free and should take less than an hour and to go inside and someone would take care of me. There was a bit of a line, but when I was able to be helped, my associate, Jack, was very friendly and personable. He took care of me right away and confirmed the repair would be free and take close to an hour. I was able to check status with a text Jack sent me. I sat in the waiting room and time passed quickly. As soon as I was done with an episode of SVU, I received a text. The associate who brought out my car confirmed my name and gave me a recap of the service. The customer service and the complimentary repair made this inconvenience not as terrible as it definitely could've been. read more

I dropped off my car today to fix a flat that had occurred on my tires that had low tread. I went in so agitated with the whole situation and unsure of what to do, but I was able to leave the store with so much more optimism and amazing new tires. A HUGE shout-out to Erick and his manager (Christopher?) for making this visit an easy one. They really took the time to walk me through step by step about the importance of tread, as well as, look into affordable tire replacements. I was so grateful for the two of them, as they certainly made this visit bearable. This place is amazing, a the service is exceptional. I could tell they really do care!! read more

Discount tires is my to go place for tires and maintenance. While visiting the area had time on my hands to get tire rotation. I had made an appointment on their website and received an email notification of the appointment . When I approved their were 2 signs in the lobby-one for walk ins and one for appointments.There was a little bit of wait even if you come on time, I'll probably waited less than 5 minutes in line before I was checked in. One thing I noticed, regardless ,of what discount tires shop you go , it is always packed. The fellow checking out my car accompanied back to look at the tires. He also looked at the wipers, even though I was sure I had bought wipers in the past year he told me that they were streaking and one of them was cracking. I travel a lot by car so rather than chance it I went ahead and bought a new pair since the price would be comparable if I went to AutoZone and bought them . I was offered a cold water bottle while I waited, which was nice in this hot weather .It didn't take long for my car to be ready. I will always use discount tires , you can buy a certificate which now cost $25 a tire when you buy your tires and if for any reason, there's a problem with the tire there's a puncture or flat they will replace the tire without further charge. This has really coming in handy since I have had a couple of punctures that they were not able to repair so I got a new tires. Very happy with discount tires and glad to know that their services are great no matter what town you're in. read more

my wife went to Discount Tire yesterday to have four new tires put on our car. We purchased the tires online while talking with the sales rep.. once she got to the store. They gave her the runaround and told her the tires would not fit and that she had to buy different tires and then tried to upsell her on rims and tires. afterwards when it's all set and done, we bought the original tires they did fit and they left a mess in the car did not put anything up. Left the key for the rims and trash in the floorboard very dissatisfied with the quality of service read more

This is my second time at this location to get my tires serviced. I got new tires a month ago and Alberto was kind enough to take care of me. I came back for a nail in the tire and Jordan was quick to offer a resolution. I even found an old coworker of mine working at this location, Duncan, who is very hard working as well! The boys at this location are on top of it and service is top notch! read more

took them 3 hours to align my tires but they didnt even align them they just came up to me saying that they didnt have the tools for it. smh waste of my time. read more

Very efficient and professional. Always with great service at reasonable price. We have used them for over 10 years

Slow and expensive!! Came here on Friday September 13th well actually I was towed here. Isaiah was nice but all they want to do is sell you tires (with no warranty!! Outrageous) Charged me $288 per tire!!! Looked online and they are much cheaper. (They definitely take advantage of women so beware) The rim/wheel I definitely needed that done because it was bent, however I would've definitely chosen another tire shop. I waited 30 minutes and my car was still sitting in the parking lot. Took my kids next door and ate at Olive Garden and the car was still being worked on when we came back. Definitely avoid this location at all costs!! #RIPOFF read more

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I had a flat on one of my run-flat tires yesterday on my way to work, and this Discount Tire location was such a big help. They were able to quickly locate another tire from a different store, get it delivered, and have me back on the road all in the same day. A really big shout out to Cameron -- he was awesome to work with, super helpful, and provided great customer service. Highly recommend this location! read more

I made a 9am appointmen, and called to say I would be 6 minutes late. I arrived and after sitting for a full hour and then complainin, they finally started on my truck. they offered me different tires than what I paid for and stated that they didn't feel like looking for the ones I purchased. No communicatio. terrible experience. this is for the highway 6 location read more

249/Louetta excellent service and hard working young men....took my 84c10 to swap tires and rebalance, the young man put me in line, said it would be 1.5 hrs....next thing I knew they were pulling my truck in and they jumped on it like a duck on a june bub, looks great and rides much better....Thanks team!! James Jordan 1984c10 (Boy Blue) read more

Jorge has exceptional people skills and made my entire experience positive, quick, and easy. I preemptively purchased a tire due to my flat and upon discovering the nail, he patched it up in under 30 minutes and refunded the tire purchase. Definitely recommend this location! read more

I am always thankful for this location for providing free air in my tires for whenever my vehicle tire alarm alerts me I am also very thankful for their help today with my 17 yr old son's truck (flat tire, and warped/old tires issue) Adrian and staff were able to honestly and quickly help my son get back on the road. We truly appreciate the staff at the Friendswood, Tx Discount Tire location. Thanks again read more

Discount Tire - Tires Near Me - Houston, Texas

I was in and out in just 30 minutes! Arriving first thing in the morning definitely helps. Beto at the front was exceptionally friendly and knowledgeable. The guys even filled up my other tires with air! Overall the team was very welcoming and supportive! The pricing for my tire was incredibly reasonable. I highly recommend this place! read more

Service was great! Even with all the customers, staff were awesome! Shout out to Jack C and Shannon! They were a great help!