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Pep Boys

3.4 (97 reviews)
Open 7:00 am - 7:00 pm
Updated 1 month ago

Services - Pep Boys

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

18 More Services

Fuel system cleaning

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Auto battery and fluid recycling

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Pep Boys Photos

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Recommended Reviews - Pep Boys

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Reviews With Photos

My Jeep getting towed away- lucky me!
Emily Z.

Unfortunately for me zero stars is not an option because that is truly what this location deserves. I brought my 2018 Jeep Grand Cherokee on 11/20 (mileage 14,900) for my second oil change since I bought the car brand new 1 year ago. After I left my 1 hour appointment at 2pm I began to drive home. About 7 minutes into my drive home I began notice smoke coming from hood and lights on my dashboard began to appear. I immediately pulled over to notice oil leaking from my car. Pep Boys did forgot to put the oil gasket back on after completing me oil change. I had to wait over 90 minutes for a tow truck to come and pick up my car. In that 90 minutes my dad called this Pep Boys location to have more action taken while I wait alone in Houston for a tow truck. Pep Boys sent an employee to my location in their service vehicle to confirm what I already knew-- my Jeep was leaking oil. The employee told me Jeep was down 4 quarts of oil. When the tow truck finally arrived, he loaded my car and brought it back to Pep Boys. The tow truck had a passenger so the employee offered for me to ride with him back to the Pep Boy location. On our short drive back to the shop, this employee was driving on a side rode and got very close to parked cars on the street and his side mirror hit another side mirror. PERFECT ending to my day. As I arrived at the store, visibly upset-- as any normal human would be, an employee at the front desk, Brady, told me "it's not a big deal and it's all fine." Now I'm no car mechanic, but I do know leaking out over half your oil in your car is a big deal and can be very problematic. So I then asked since it was no big deal if he thought I should of just kept driving when I noticed my hood smoking and oil leaking from my car. His answer was "well, no." ‍ I've reached out via email and twitter to corporate to address my concern about the quality of service I received and the lack of professionalism that occurred yesterday-- I have yet to receive anything back. As you can see, a very simple routine maintenance for my car- went terribly, terribly wrong. I would never feel comfortable with Pep Boys doing anything to my car and I would advise anybody to choose else where for any of their car services. Attached are pictures;

Pepboys on Greenbriar Dr
JadyMarie D.

I visited Pep Boys Auto Service & Tires after making an online appointment. Until today, I'd never even stopped in one of their many locations. Not sure if I will visit them again in the future. Cons: - Dirty bathroom - No estimated completion time - Over an hour and a half wait time to install 4 tires, even though I had an appointment and arrived more than 15 minutes early early. There was only one other car at the location during the entire "appointment". Pros: - Professional and friendly staff - Easily accessible location - Plenty of parking

Scratch on fender

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1 year ago

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Pep Boys S.

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1 year ago

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2 years ago

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11 months ago

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1 year ago

Gets busy and not to cast shade but the prices can be high I am sure it is for quality the main thing is how busy they get

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1 year ago

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1 year ago

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4 years ago

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8 years ago

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Pep B.

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2 years ago

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8 years ago

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3 years ago

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3 years ago

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3 years ago

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7 years ago

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4 years ago

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7 years ago

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3 years ago

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3 years ago

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3 years ago

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5 years ago

Ed makes sure that you'll get excellent service. I bought my tires here 1 year ago and the staff still remembers me. I'll be back.

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6 years ago

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12 years ago

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5 years ago

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6 years ago

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6 years ago

Brandon was very nice over the phone and in person. I bought a couple of tires and had them put on new rims.

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Pep B.

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6 years ago

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6 years ago

Always fast, efficient, and polite. I would rather wait in this location then go to any other thanks to their service.

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7 years ago

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7 years ago

These guys have a great customer service, I always leave happy. I come here to get my tires changed and oil changes. 10/10

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Pep B.

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7 years ago

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5 years ago

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4 years ago

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8 years ago

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7 years ago

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8 years ago

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12 years ago

Helpful 8
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6 years ago

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5 years ago

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3 years ago

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Page 1 of 3

Ask the Community - Pep Boys

Review Highlights - Pep Boys

Jeshua confirmed Macon's suspicions about it being a balancing issue and was up front about it taking a while for him to look at it, as he was already working on another car.

Mentioned in 4 reviews

Read more highlights

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Jiffy Lube

(87 reviews)

Braeswood Place, West University

I haven't been to a JIffy Lube in years, but after a recommendation from friends and comparing the…read morefeedback with the reviews, I decided to make this the site of a recent vehicle inspection. The wait was minimal, the customer service was excellent, and the overall process was smooth. Jordan was the first to assist me and noted that I can park my vehicle in the back and leaving the keys in the car. I went into their lobby area, where I was able to enjoy one of their refrigerated water bottles. The room is small and I managed to pass the time while working on my laptop. (#1) 10 minutes into the wait, my vehicle was ready. Michael was helpful in explainig the process to me and the total cost was $18.50. He provided the paperwork that I needed for proof and I was out of the door. The only reason I can't give them a 5 star? They left my car running outside of the garage unattended for at least several minutes while I was chatting with them in the office. Anyone could've walked up from the street and taken the vehicle. I'm feeling fortunate that it wasn't the case. ___________ (#1) No free WiFi that I could find.

We have come here for maybe 20 years for oil changes and everything has always been great…read more Something has CHANGED. Our last three experiences have been awful. (We no longer see the guys who worked there for years...these guys all seem new.) 1. In December, they did not reattach the underpanel and had to call us to come back so they could put it back on. 2. In December, I took my car for an inspection and they tried to tell me that my BRAND NEW wipers (we always change our own) wouldn't pass inspection unless we changed them out (by buying them there, of course LOL). We left and got the car inspected elsewhere. On my most recent oil change, they noted that my wipers are in "great shape." 3. I took my car to get the oil changed on Wednesday since I was going on a road trip. This morning, I discovered that YET AGAIN the underpanel was not attached properly. I'm sorry, but changing the oil on a vehicle is literally the most basic of processes and is the major reason for a place like Jiffy Lube to exist and if you can't do that properly and consistently... After decades of trusting this Jiffy Lube and recommending it to friends and family, we will not be going back because if they can't change the oil without an issue, Lord only knows what else they are messing up. Wanted to warn others as well...

Take 5 Oil Change

Take 5 Oil Change

(93 reviews)

West University, Braeswood Place

Got taken care of by Eddie and Pedro this morning. Solid guys, courteous and honest. I appreciate…read moretheir work!

On Friday, 4/17/2026, I brought my 2011 Infiniti M37 in for an oil change. During the service, the…read moretechnician recommended replacing my air filters. He initially brought out a rectangular filter that clearly didn't fit, followed by a second option that was approximately the correct size but significantly thinner and flimsier than the filter he removed. He proceeded to install the two flimsy filters, discarding my old ones, and charged me $25 apiece ($34.99 each less a $10 coupon for each). About two hours later, while driving home, my car suddenly went into limp mode (maxing out at 12 mph) and the check engine light came on. This was incredibly distressing. I managed to limp the car to a gas station and immediately suspected the ill-fitting air filters were to blame. Because the flimsy filters did not seat properly in the cradle, particulate matter bypassed the filter and coated my Mass Air Flow (MAF) sensors, triggering limp mode. I was able to limp the car home and confirmed the issue with an OBD2 scanner. Fortunately, I am fairly handy. I went to AutoZone and purchased the correct filters that firmly press into the housing and create a tight seal, along with MAF sensor cleaner. After cleaning both sensors and installing the proper filters, the check engine light and codes cleared. Had I not been able to diagnose and fix this myself, I would have had the car towed to a service center and Take 5 would be looking at a reimbursement request for hundreds of dollars in towing and diagnostic fees. On Saturday, I returned to the Take 5 location with the improper filters placed in the STP filter boxes. I showed the technician and the duty manager the difference in fit, explaining how a loose filter allows particulates to bypass the system. I reinstalled the improper sized filter and showed the tech how it loosely fit in the air box and then showed how the proper filter fit snug in the box, held in place by the angled cradle pressing against the angled sides of the filter. The tech initially stated that the filters he installed were the ones called for by the computer; however, when he installed them I watched him try two different size filters to see which fit better. Clearly, if he had the right filter he would not have had to do so and would not have clearly looked different from the filters that were removed. The manager spoke with the tech, checked the part numbers of the filters I had purchased, and in all spent half an hour going back and forth between the computer and the phone. Finally, she stated that because the transaction occurred the day prior, the district manager would have to reverse the charges. I was told to expect a text from the district manager once the credit was issued. She stated this would be done on Saturday (4/18/2026). Today (Tuesday), I have received no text and no credit to my account. On Monday (4/20/2026) I sent an email with the above details to Take 5's customer service email. I have not received a reply or even an acknowledgement of receipt. I am extremely frustrated by the runaround and the lack of communication. I cannot trust Take 5 after this experience. I would have respected them if they had simply admitted they didn't have the correct parts rather than shoehorning the wrong item into my vehicle just to make a sale and causing me so much distress. Instead of asking to be reimbursed for my time and the extra materials required to fix the mistake, all I was asking for was a refund for the cost of the incorrect air filters. I still haven't received a reply.

Pep Boys - oilchange - Updated May 2026

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