One of workers was extremely rude as I was checked out for oil change He wanted to charge me a lot more than what it was in the website and when I told him I had paid less at oil 5 He went into my globe compartment without my approval to search previous invoice from 5 He said I'm sorry but I'm so upset that he even did that That is not right going into my globe compartment to search in Terrible terrible He became so rude as if he had the right to go into my private property He said I'm a law student and said I know is not illegal, bless you future legal career Brandon J Watch out don't let this guy do your car and be careful with gauging price read more

I've been coming to the Jiffy Lube on Shepherd for years and it has always been a dependable spot for quick service. I always use a coupon, and I like that they keep track of your service history and recommended maintenance even if you visit other Jiffy Lube locations. In the past, I would go inside to relax while they worked, but now they give you the option to stay in your car if you prefer. One change I have noticed in the last year is that they no longer vacuum your car, which is a big bummer. That small touch used to make a huge difference in how clean your car felt after service. Even so, the team works efficiently and it is still an easy place to keep your vehicle in shape without taking up your whole day. read more

I think they changed ownership in the last year because it looks like all new employees and its gone way downhill. They are slow (was told 30min wait and it ended up being over 90min), not good at their job (they left filter parts on the passenger floor and didn't put everything back) and trying to upsell for things I didn't want and didn't authorize them to even look at (I only went in for an emissions test, they shouldn't have been looking at my filter to begun with). I went back and showed them what wasnt put back correctly. First employee just put the filter back and said the other covers were "already like that". I asked a second employee if it was normal to check an AC filter/glove compartment during an emissions test, and he said yes. Which I guess is only true if they are trying to upsell their customers. If you are gonna try and upset a customer, at least dont put everything back in place. Never going back here again. read more

I've been to this location for about a year. The team had always been friendly, quick, and provided great service without being pushy.

I was told an emissions test would take 15-20 min. I waited over an hour with three customers who came after me for emissions tests leaving before me. Whenever I would ask the status they would say they are checking and go back to the garage without providing me any real update. I came here since there was a 45 min wait where I normally go but clearly this was a mistake. read more

I stopped by Jiffy Lube today for an inspection and oil change. Upon arrival, the first employee told me to pull into the bay, which I did. Almost immediately, an overweight angry man at the end of the bay began yelling at me, followed by the same employee who had instructed me to pull in. Their tone was completely disrespectful. After a few minutes of this, the manager came out, and I told him we were done. I was there for about five minutes total, but I will never give my business to a shop that thinks yelling at customers as if they are children is acceptable. This behavior was unprofessional, unacceptable, and ensured I will never return. read more

Ask for Demetro! Went to the 2001 S Shepherd Dr location. Everyone there was great, but Demetro was awesome! I had a lot of questions and he answered all of them. He was very professional, up-beat/energetic, great communication, and really went Above & Beyond! Thank you Demetro! (I hope I am spelling his name correctly). read more

Stopped by but eventually left after being ignored for 15 minutes. Not sure what the problem was

These folks ROCK!! I had such a great experience today, that I had to write. I came in expecting to just do a synthetic oil change. I got a new vehicle about a year and a half ago, up in miles, but still drivable. A very nice service technician advised me that two air filters were in need of replacing, in addition to my oil being serviced. Jiffy Lube had a $25-off coupon, but I also asked about other discounts. To make a long story short, there were other discounts applied, and that shaved over $50 off my bill. I had expected to spend around $80 but wound up getting far more maintenance performed for a little over 3x the price. And they were very, very nice. I've been coming to Jiffy Lube for many years - they have kept my last three vehicles running, one for over 270,000 miles over a 13-year period, from my driving it off the lot until I traded it in. If you're looking for a good Jiffy Lube location, THIS is the one I'd suggest. Keep up the fine work, Jiffy Lube Shepherd! read more

Came in for a simple state inspection. They ended up trying to convince me that I needed 100s of dollars worth of repairs and showed me a cabin air filter that was obviously not mine. They did the same to the lady sitting next to me (with the same fake cabin air filter). My car was served at an actual Audi dealership not even a month ago with a full service (including all the things this place said I needed done) NEVER COME HERE for anything more than a state inso read more

Jermaine and Lee received me with the best positive energy for my state inspection. I drive a corporate vehicle and had some trouble with other locations in Houston- I had spent six hours trying to get my inspection done. Jermaine and Lee had me out with the passed inspection in 15 minutes. Jiffy Lube on Shepherd- You are now my new home for all my car maintenance. Thanks for being great humans and competent in billing!! read more

I'll start with why I never go back to Jiffy Lube after being a loyal customer for years.I received a $26 coupon and figured how bad could it be to get an oil change?I found out.It started fine with a very pleasant guy directing me to stop in Bay 1.He asked if I wanted to wait in the car or go inside.I chose to wait inside.At least 25 minutes passed before a young lady went over what she suggested I'd need.I waited almost an hour for the work to be completed when the same person came back in and mumbled "Dodge"..no eye contact,no "we've got you ready.nothing.Then the credit card machine wouldn't function as I stood there with nothing back from her.The guy who originally greeted me came and he couldn't fix it either so he gave her an ipad to charge my card.I asked her to see my receipt so I could review what was done and what I was charged.Evidently that wasn't possible.What?..It escalated from there and needless to say as I explained that in previous visits the attendant would review what they had done..I never did get to finish that statement as she continued to interrupt me.How this person was responsible for taking payment with no review of work performed is unacceptable.I should never have gone there in the first place.Lot's of options for something a simple as an Oil Change read more

Had a great experience at this Jiffy Lube having the oil changed on my wifeys car. The oil change was done super fast and the cashier even honored my coupon that had expired the week before for $20 off an oil change because I'm a procrastinator and let my coupon expire. read more

Quick and average. I went for an inspection, and that failed. I requested a location where I can fix the issue, and the lead gave me a location nearby. Although the suggested location was too expensive, it was helpful. When I returned within fifteen days, they did not charge for the reinspection, graciously. It would have been nice if they put air in my tires or offered to vacuum the floor mats. read more

The attendants here looked like they hated being there. Everyone was rude except for one worker. They took people who came after me first. They also charged me $180 (with a "discount") for an oil change. I never paid that much at Valvoline. I've been going to Valvoline for years but decided to try Jiffy Lube because it was close by. I won't be coming back. Not to mention, they were "fixing" my tire pressure, yet my tire pressure lights came on after they messed with it. read more

The staff is upbeat and friendly, work completed in a timely manner and they even put a cold bottle of water in my car when they were finished. read more

Sat here for 45 min today after being told one person in front of me. They asked who was next and I had to interject as someone said they were. (Then the other customer tried to argue with me! And another customer had to comment that I was there before him!) Somehow I got completely skipped in the line. Watched at least four people come and go in front of me. Completely ridiculous and unorganized. Won't be coming back. read more

Not to be confused with Jizzy Lube, which is basically when a man uses his own... to moisturize... never mind, I don't need to explain. This is a friendly Jiffy Lube on Shepherd which definitely gets the job done. In fact they're one of the friendlier locations of this chain, and one which we've come to for oil changes on a number of occasions so far. It's right around the corner from where we live so it makes it quick and easy, and it only loses the one star because it's a chain. Of course Shepherd is a nightmare, more so than most streets in Houston, but that's not this JL's fault. read more

Jiffy Lube - Done in a jiffy - Auto Repair Near Me - Houston, Texas

Went in for my inspection. The were fast and friendly. I failed the inspection (because car had been serviced and reset the day before and I hadn't driven enough for them to test) but they said I could come back and retest without paying a second time. I went back and again fast friendly service. read more

I was helped by Diamond. Service was quick and she was very friendly and professional. There was a thorough evaluation of my car and service was provided. I will definitely come back to this location. read more

Great location and service. When those lights come on it is definitely time to change the old oil. So I like to go here because the team is fast and honest. Only thing is sometimes there's a wait read more

The staff is super rude, barely talked make me feel terrible, they don't have manners and they are not professional . They wanted to make me do the oil change even without me asking for it . Worst experience ever ! read more

Jiffy Lube - Auto Repair Near Me - Houston, Texas

I went in for a state inspection and they were doing an oil change. They did not communicate with each other and had to wait until they were done. Then they messed up my air suspension and had get drive it to the nearest Audi dealership. I would not recommend this place at all or watch your car the entire time they are working on it. read more

Thank you for great service today. my needs were met and concerns were answered. Patrick is phenomenal!

I've visited here a few times with a couple different cars, Japanese and European but they seem to overcharge when you bring in European cars. Not only do they charge you an upcharge now, they also charge extra for the oil, and charge extra for a top off of antifreeze. Many other oil change places do this for free and they used to as well. They top off during oil change intervals for free, but not during the actual oil change process. read more

Nice place to get car maintenance, oil change or vehicle emissions and inspection. Quick service with professionalism. Pricing is average. They are quite busy on weekends and less busy on Tuesday and Wednesday. read more

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The guys were really nice and helpful . I went in for an oil change . They flushed my radiator and also changed my light bulbs all good work . The wait was not long at all in and out . They vacuumed my car and wiped down my windows and stuff. read more

Fantastic service all around.they gave me a time frame and met my expectation. will definitely come back.

Quick. Efficient. Helpful. And 30$ for tire rotation is very reasonable. Also cold water when waiting for car.

I took my car in for an oil change and one of the employees was extremely rude and confrontational with me for not rolling my window down fast enough (you have to roll it down manually--old car). "Am I going to talk to your window?" He sarcastically yelled at me. Anyway, I retorted and called him out for being rude, and he walked off cursing loudly at me. I'm a young girl and I didn't feel safe at that point. I wanted to give it a 1 star review but I called the manager and he was super attentive and said he would fix it right away. Kudos to the manager if he did actually reprimand this jerk. I can get over someone being a little rude, but I couldn't get over that guy's aggressive behavior toward me. read more

The man that works here is so incredibly rude. I stopped by to get an oil change today, as soon as I got there he was rude, I brushed it off and went inside, then he went in there yelling at me like I'm a child. Absolutely not!!!! I got in my car and drove off, there is no way in hell I'm giving my business to this rude ass man. There are plenty of oil change places around to put up with some sad little man's attitude. read more

This location is simply the best for essential auto maintenance. I made the mistake of taking my car to Pep Boys on Greenbriar next to my house because I didn't know this Jiffy Lube location sold and installed batteries. Pep Boys told me that my car had "no oil" and that I needed an oil change immediately. That seemed weird because I had an oil change a few months prior, and I could see oil on my dipstick. I took my car over to this Jiffy Lube and explained the situation. They took a look right away with no problem! Pep Boys lied-They were just trying to scam me into paying for an oil change. The employees at Jiffy Lube joked about me cheating on them and sent me on my way. I will never take my car anywhere else after this experience. Thanks, Jiffy Lube, for being honest and reliable! read more

I've been going to this location for over 10 years and most recently I needed to get a vehicle inspection and they told me I needed new brakes and that my vehicle failed the inspection. I told them that my vehicle just got new brakes two years prior and only had 30,000 miles on them. I took my vehicle to a mechanic and they said I had 75% brake pad left all around and that the rotors looked great. They based their claim on needing new brakes because they squeak. I won't be going back here. read more

Highly recommend this location! I had to make an unexpected stop due to car battery issues, and the manager and crew there were very helpful in identifying and resolving the issue. I don't live in this area but will definitely go out of my way to take my car here for future service! read more

I arrived about 10 min. earlier than open time and the workers greater me say they walked into the building. They told me they would open in a few minutes. I waiting in the parking in the back and right at 8 a technician came to get me to service my car. I brought my own oil and filter and the technician told me right up front how much it was going to be, which was nice. I asked him to use my oil and filter and I also asked him to show me the old filter as well as put a sticker for the next 5k miles. The gentleman came up and showed me the old filter and it was bad. He explained that the oil was clumpy now and time for a change. He was very helpful and descriptive when he showed me what was wro I had an $15 coupon I got from their website. I presented it at the time to pay and but they didn't accept it. He did however give me a 20% discount. Will be coming back. read more

They were quick, I'll give them that, but $100 for an oil change? Charging $80 for 5 quarts of oil normally priced at $7 a quart (Pennzoil synthetic blend gold)? Ridiculous. I will be going elsewhere for an oil change in the future. read more

Cooper and Dan were great! Friendly and helpful. Quick service. My go to place for car care.

Always a pleasure when we come by. Everyone is knowledgeable and helps out. I've been coming here for years.

I got the fastest oil change of my life today at this Jiffy Lube! They got me into a bay right away, confirmed my needs and before I could read 5 pages of my book, they were fine! I think they also cleaned my windows, which was a nice little treat. The crew was super friendly and their efficiency is incredible. Good job, JL! read more

I stopped in because I googled the closest oil change location to the area. I was greeted by two staff members when I arrived. I was informed that there was a bit of a wait but I was okay because I decided to go for a walk. When returned my vehicle was ready. The only reason why they did not get a four star is because they didnt place the sticker in my car and since it was nearing closing I felt I needed to get out. read more

Jiffy Lube - Inside entry area. - Auto Repair Near Me - Houston, Texas