This shop was lovely. Typically I can't stand auto shops. as a woman, they feel grimey - and I put off going because I know I'll get talked down at (eyeroll) and feel awkward eyes staring at me. IYKYK. This place didn't feel like that. What was different: - they communicated about pickup and delays through a text system (tried calling first, but I'm in work calls all day and can rarely answer). loved. - the people working there were all really kind, and talked to me like a normal human. - they found out that my catalytic converter needed replacing, but when I found out it was still under warranty with the dealership, they were genuinely happy for me that I didn't have to pay their shop for the fix. - they called me the next day to make sure I was still happy. - free diagnostic services - free lyft ride home within 5 miles (but it's also in a really convenient walkable area) Anyway I was incredibly happy with this shop and will be going back anytime I basically need anything done. read more

After posting the review,I received a call from Whitney first thing Monday morning.She reviewed my invoice and agreed with my statements about what I was charged and asked me to stop by so she could make things right.She went way above and beyond what anyone would do in this situation and made sure I was satisfied with the outcome.Thank You Whitney and RMS Auto Repair! read more

Thank you Keith, for the top notch service provided for my recent repair to my Infiniti. I will be back for additional services.

Everything was communicated promptly and thoroughly. Keith is a superstar! He went above and beyond to make sure I had the best outcome. I can't recommend them enough!!! read more

My daughter resides in Houston and RMS Auto is dependable, reliable and trustworthy to address any her vehicle maintenance and repairs. We value their professional service. read more

Thought I might need brake pads so I called for a quote. They suggested I have them look at it no charge. Sure enough it did not need brake pads, it needs to have the brake fluid serviced since it has been 30,000 miles. They are honest, thorough and professional I highly recommend them. read more

Nice people. They have uber service if you need it. It's in Westheimer and Woodhead. A great city location. Lots of places around to wait. They didn't meet the time frame they said it was off by a lot. I will use them again though. read more

The staff are friendly, respectful, honest and accommodating. They do good work in a timely manner. I trust them with my vehicle.

I had an emergency situation with my Toyota Sequoia where the engine started overheating. I had AAA tow the vehicle to RMS Care. Keith answered my call and told me they would diagnose the problem. After receiving the estimate I had the work done to my complete satisfaction. RMS replaced all the engine hoses and the vehicle is running as new. I forgot to mention the Sequoia is 2001 model with 245000 miles. The service manager Whitney and Keith were extremely competent and will always give them a 5 star review. Thank you RMS. read more

RMS is BY FAR the best auto shop I have EVER been to. And I don't say that lightly. Whitney and the team there are exceptionally professional, outstandingly communicative, and highly knowledgeable. I will never go to another shop as long as I live in Houston. Highlights: 1.) They will Lyft you home if you're leaving your car and need a ride. 2.) They communicate better than any other shop I've ever been too. I never had to call and ask what was going on with my Jeep. Text, calls, etc - I was always in the loop. 3.) They send you pics and a full explanation of any issues so you can take time with your decisions of what to fix and not feel pressured/hurried into doing things you may not understand. 4.) I found the pricing VERY reasonable compared to the places I had been going to. I just can't say enough about my experience there. Whitney called a few days after the repairs just to check in and make sure everything was good, which was totally unnecessary, but an extra cherry on top of what was already a first rate experience. 12 out of 10. A+ read more

Great people here. They are honest and won't try to sell you work that doesn't need to be done. Highly recommend.

As close to a joyful experience as car maintenance can be. Thank you RMS for being helpful when I am I need.

Very friendly customer service, Keith at the front desk is very kind and helpful. Auto service seems fair and fast.

I have an almost vintage, high-mile 2012 civic. It's been paid off for a while, I'd like to keep it running for a few more years and RMS takes great care of us. I've been getting repairs and routine service at RMS since 2020. They are always patient, try to calm my fears, encourage me in my journey to make it to 200K miles. Everyone I've encountered here (no joke) has been kind and helpful. They've kept track of my maintenance history with Car Fax which is a great service since I can hardly remember what I had for breakfast yesterday. I work downtown so it seems small but its SUPER nice that they offer to give a ride to work. read more

Honestly, and hands-down, the best customer service I have ever ever received from an automobile auto care center. I took my vehicle for an AC repair. Not only they took me with a short period notice but they also sent me home on a share ride and also pick me up when the vehicle was repaired. Like I said best customer service I have ever received and I highly highly recommend this place. read more

Great service, staff was super helpful and nice! They worked with my schedule and offered lyfts to/from the shop for me to drop off and pickup my car. Service price was very reasonable in my opinion, great experience overall! read more

They charged me over $400 to replace my battery. I have been here before and trust their work however they screwed me. over $400 battery change is absurd. The work is quality and reliable however this pricing is unreasonable. read more

Very very good service, also very expensive. My car was a no start that had to be towed to the shop. The front desk was very helpful, offered me a complimentary rideshare home, and was quick to update me on what was going on with my car. That said, they charged me $911 to replace my starter, which is a little steep. They also advised other work be done on my car that would total to around $2,500, however when I stated that I just needed the starter replaced they dropped it immediately. It was nice to not feel guilt tripped into paying for more service. Overall, amazing service 5/5 stars for that but if you are looking to get something done for a reasonable price, this may not be the shop for you. read more

as a woman, i hate going to the mechanic and am often lied to. my tire had a slow leak and after being falsely told at discount tires that i was unable to fill my tire with air due to fear of the tire popping, i went to RMS auto and they found 2 nails, patched my tire, and filled it with air in no more than 10 minutes. they didn't try to upsell me once or try to do anything other than what i asked for. i will be going back. read more

I've been going to RMS for a few years now and they're amazing. Anything I need done, they do it very efficiently & quickly. The whole staff is amazing, the prices are good, & their services never fail me. Also, shoutout to Whitney for fixing my air conditioning every other week because my car is old & falling apart haha. read more

They were super kind and helpful, especially Noe. We came in last minute because of a tire pressure issue and they were extremely quick!

It seems like RMS has officially gone off the rails with both their sales tactics and their "shop fees". They're always had an addition to your total bill, which was about 3% and which they call a "shop fee for things like rags and supplies to run their business". That fee is now 8%. This can add significantly to your cost, so just fyi. This is not disclosed prior to work performed and is added to your invoice amount. At checkout, I was told my total and had to request a printed invoice, which was quickly folded and put in a sleeve before i could go over it. They also now have what seems like a marketing team or call center, besides their texts and emails for marketing communications and upselling, so be prepared for that too. It's become quite the marketing machine. I've previously gone there because I live a couple blocks away so it's easy, but things have gotten pretty over the top, so that's done. read more

I've been going to them for 25 years, and have always been completely satisfied. Whitney in particular is always extremely helpful and friendly. read more

RMS is the best auto care shop in Houston. The entire staff is knowledgeable, friendly and honest! I've been taking all of our family cars there for years now and they do excellent work with great warranties. They treat men and women the same, explain everything, with pictures and give you all the details to make an informed decision. They may not always be the cheapest place to go, but they always do a complete job with high quality parts. I highly recommend RMS Auto Care!! read more

11/10 recommend RMS everyone is super knowledgeable and kind. Daniel assisted me and was transparent and informative through the process. I will definitely be going back for any future work needed on my car. read more

RMS Auto Care - Auto Repair Near Me - Houston, Texas

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Weird to say I have a favorite Auto repair place, but this is it. The staff are super friendly and helpful, they're also great at explaining issues and helping me understand what to prioritize and why as far as repairs on my 4Runner. They don't try to upsell / oversell me and I always leave their shop confident in the work I've had done. I will continue to be a patron. read more

Whitney and her team really helped me out. I have a CT200h that was acting up, and I was afraid it might be an issue with the head gasket, so I took it to the shop. Although the wait was long (they are always so busy!) they did their best to try and replicate the issue (the issue only happens from a cold start and had happened twice to me but wasn't consistent). They didn't try to upsell me anything but instead really tried to explain to me what the issue might be and talked with their hybrid specialist as well and followed up to let me know it is related to L-SB-0174-17 issue on the CT200h. I really appreciated them trying their best to help address my concerns, and I plan on coming back when there are issues with my car. read more

The staff went above and beyond to explain everything to me and make sure I get the best service. I got two quotes to get a seal replaced, and they were the cheaper option. Plus they offer shuttle through Lyft and do a general check up of the car while it's there! read more

I was really happy with my experience here. I love that they were more than willing to get me a Lyft to and from their shop. Everyone was very knowledgeable and kind. I definitely recommend them! read more

Honest mechanics! Took my car to the dealer for an oil change and they suggested $1000 + dollar work on the car. Got RMS to inspect it and they found majority of the maintenance work suggested not even needed. They fast, easy to work, with and they don't pressure you! 100% recommend this place and winnie she is the best!! read more

I wonder what RMS stands for. Really Muscular Salespeople? I guess that would help bring in female customers. Actually this is Montrose, so that would help bring in male customers. This is a really cool garage to go to and they are pretty honest and reliable and won't do things that don't need doing for the most part. However because of the part of town they are in, they are two to three times the price of the mechanic I usually use way out on the east side (outside 610, just north of Pasadena, nobody speaks much English, bargain basement prices and great work). So while I won't become a regular here for financial reasons, I would recommend these guys to anybody that needs to get their car fixed west of downtown, and doesn't want to venture out of the nicer areas of Houston into barrios and what not. RMS... hmm... Read My Script? I wonder if, before they were mechanics, they were moving to LA and trying to get a gig writing screenplays? Who knows. They did me a nice cheap oil change and took good care of me the first times I visited them. However, when I had an appointment to fix my air conditioning (vital in Houston), they were going to charge me something like $1,400 and then were able to get me a discounted rate at about 900. Way out in Pasadena they did the $1,400 work for about $600 (all inclusive) so that gives you an idea of how much you might save if you go out to the lower-income areas. But if you don't want to do that, and you want to stick to the more kempt, Yelpy neighbourhoods, then this is by far the best garage I've found in the area. Along with the cool guys at Discount Tire on SW Freeway just a few miles away, you can get pretty much everything done between these 2 places. RMS... umm...... Rabid Make-up Sex? OK now we're talking. Time to open up the little black book. After all, all my exs do live in Texas, you know. read more

RMS Auto Care - Honest and affordable car care. Plus they have the coolest mat at RMS. - Auto Repair Near Me - Houston, Texas

Harrison picked up the phone the first ring. He listened to my problem and offered to have me come in right away for a quick test. I'm in town from CA and I got 5 star service. RMS has the highest reviews and most on Yelp. Yelp is my go to travel decision maker. I got off the call with piece of mind. We did an over the phone test and if it doesn't work I'm coming in. Epic mechanic shop! read more

I stopped by RMS Auto Care to get a nail removed from my tire. They very quickly looked at my car, removed the nail and patched the tire. Very professional and fast service. I will use RMS again and would highly recommend them to others. read more

Great customer service and I appreciate the free shuttle service! Would highly recommend them if you live in the area!

RMS is the benchmark for customer service combined with skilled professionals. Their work is impeccable, as is their customer service. They communicate clearly, promptly, and considerately. Their technicians respect the vehicles, leave the interior clean, and clearly take pride in the quality of work they deliver each time. I genuinely look forward to bringing in my vehicle for maintenance to see Sady and Whitney who are themselves consummate professionals. Thank you,l to them both for saving me $1400 on a hood repair and repaint with their referral to Dentsharks; Dan and Dan are very kind and talented. I cannot overemphasize what a revelation it was to work with this company. 10/10 would recommend. read more

Sooooo much better than the dealerships!!! Hassle free--picked up and dropped off the car. If they can't do that, they call an Uber for you. Probably not any cheaper, but don't thinkany more expensive either. Definitely recommend read more

When you go in with a problem the front office looks up how many hours it will take to fix it and gives you the price. Then the mechanics decide if they feel like doing it for that. It's a crazy way of running a business. I was told repairing the water leak from the intake gasket seal would be $400 for 4 hours. However, Nick, the mechanic, was apparently not happy with that. He claimed the leak was from a corroded intake, which was unavailable. The next week I brought in a good intake and a complete gasket set so there was no excuse. They called, saying the old gasket was in pieces so they added $200 to clean up the pieces. Fine, my cost is now $750. I picked up the car and the old intake, which was in perfect, uncorroded, condition. I offered it to the owner for what it cost me but never heard back. I Brought my 1965 Ford in for a transmission rebuild. Price would be $3,200 for the rebuild (they subcontract that) and $800 for an RMS mechanic to remove it and put it back. Fine, I say. Then i am called down. Paul, the mechanic, refuses to remove it, citing the car's old tires, bad bolts on the power steering box, gas tank and bellhousing. In my opinion, Paul prefers the easy jobs, like this next -and last- one I'm bringing in... My blazer is making a whining sound. Paul diagnoses it and will fix it by replacing three pulleys and the belt for $592.02(!). By now I am suspicious. I get on youtube and learn how to diagnose pulleys using a screwdriver as a stethoscope. The noise was coming fro the idler pulley. A trip to Autozone, $25 and 15 minutes later and the noise was completely gone. I have no idea why Paul is called a "Master Mechanic" after that sorry performance. I have been going to RMS for 20 years. Some years are good and some not so good. In 2022, the inmates are running the asylum. Stay away. read more

I have taken my aging car to this shop on a few occasions and have been fairly pleased with the results of most times that I've been there. The only time that I was a little disappointed was when I was quoted $54 to change a headlight bulb, so I did it myself with a help from a lot of WD-40. But, I have to give them some huge credit from my most recent experience. When I was out of town, the refurbished alternator that RMS installed in June 2022 gave out on me. I talked with Whitney at RMS, who calmly and confidently explained the Pronto Network guarantee that applied in this situation. She even e-mailed me a copy of the June receipt. I was a bit fearful of having to shell out another ~$625 or so for the work without reimbursement, but it had to be done. Im extremely pleased that Pronto and RMS/Pronto stuck by their contract and fully reimbursed me the cost of putting in another alternator from an out-of-town vendor, pretty quickly I want to add. Thank you! read more

Holy Moly, Talk about customer service! These guys were so genuinely friendly. As a women, when I normally go into a repair shop, I'm cast off to the side. These guys made sure I knew exactly what was going on with no hidden agendas. It's rough times and I teared up from how well they treated me. They know how to do business right. read more

Excellent customer service! Whitney could give a seminar on excellent customer service! I also like how they use text and photos to keep me informed! I read more