I'd been having issues with a tire. I went to a different location at another point where the customer service was awesome but I didn't have enough time to wait. Here I came around 5OM after work and joined a quite long cue. I was given a worse prognosis in my tires than the other location gave just earlier that day. I was quoted a 1.5 hour wait. People who came in after me left before me but I can't say what they needed or if they had an appointment. 2 hours later I checked in because I needed to pickup my dog and was tired of being there. After 2 hours they told me they couldn't fix the tire and I needed a new one. I asked for pricing and they said hold on and checked out 2 other customers instead. I asked them to just put my tire back on as it wasn't completely flat and instead they put it to the side. I again asked for it to be put on so I can go. They were clearly very busy but they stayed past closing time to complete the people who arrived before closing. They just turned out to be utterly useless for me. read more

In and out! I tried to just get a tire rotation. But uggghh these houston streets got me caught up! The tech brought me out to my car to show me I needed to get two new tires...or the risk of a blowout. I don't have time for that. He sold me tires, but also made me a deal by giving me two for one wiper blades. I left feeling happy and one less thing off my list! read more

I had a great experience this was my first time at Discount tire. I came on a busy Saturday afternoon and they recommended me the right stuff and was able to get my car done within about an hour. I think Omar helped me out he was really helpful i appreciated that. read more

The service was to replace tire and dummy tire. The Associate was friendly, knowledgeable and forthcoming. The value is a bit up there but I know the quality of their work. read more

Discount Tire - Dummy tire in need of replacing - Tires Near Me - Houston, Texas

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This is the worst store ever, horrible service. I waited 45m just to get some air in my tires.

If I could give 0 stars, I would. I came in needing tired and the first guy who tried to help me out was sweet. I don't recall this other guys name but he was a bald light skin older guy; he was so rude and made me ask for my keys back twice after I said I was going to go somewhere else! He was extremely unprofessional and tried to hustle me with prices. Would HIGHLY RECOMMEND TO NOT COME HERE read more

Very good experience very trained staff, From the beginning and at the end a good treatment to customer service, Associate Omar gave me a good service, Very good atmosphere,Music on at appropriate levels, I love playlists. read more

The assistant manger, Humberto, did an amazing job taking care of me on 2/28. He was professional, understanding, and exceeded all expectations. I came in worried about the status of my tires, and came out more informed than before. This is the location I will be going to from now on. Thank you, Humberto! read more

The best thing is when the sales person tries to upsell on your purchase just walk away. The longer you talk to the salesperson you will end up purchase the higher price tires. Just come back another day, and that will let the salesperson you want the correct tires at a fair price, not to be upgraded to a higher price tire. read more

Top notch excellence! Great prices, big value, and biggest bang for your buck. They had everything ready and had my car in the air within 1 minutes of my arrival! Jay Jay was a phenomenal guy. Would recommend highly! Got new tires for a great price! read more

Discount Tire - Getting new tires - Tires Near Me - Houston, Texas

This review is for the Discount Tire location located on Spring Cypress in Cypress, Texas. I had a slow leak in one of my tires and I made an appointment to get it checked out. The staff was friendly and, although very busy, took me right on time. I was told that I had a small nail in my tire and that there would be no charge to fixt it. While I have done business previously with Discount Tire, this service exceeded my expectations. Thank you, Spring Cypress, Discount Tire. read more

Lame location. 40+ minutes waited in front of long line for air. Needed 3 pounds in one tire. Never happened, they would just walk by looking at the line, and looking at each other "like what do we do?" I don't know, all you have to do is put a nozzle on on another nozzle and then turn on the pump, and it does the rest for you! It's easy how about taking care of the customers that are there for a quick little deal. 40 minutes. Only reason to go here is for emergency folks, find a different location, totally mismanaged. read more

Came in for 4 new tires on my 2023 Camry SE. Prices were reasonable with lots of tires to choose from. Customer service was great Flavio was patient and helpful over the phone as well as in person. read more

Did give 2 stars for them actually putting on the tires, but they will try to swindle you and have questionable business ethics. Came here to get new tires for my car since it had been four years. Checked online and they had a set for $400 so I chose Discount tire. Came to the one by my apartment and when I walk in, they say the cheapest they can go is $565. I informed them I will shop around and come back at a different time if that ends up being the cheapest, and they asked me why. I informed them I had seen some tires on their website for $400 and so the clerk said he would check with his manager. He came back and what do you know, they "found" the cheaper tires. As odd as that was I just chalked it up to them trying to sucker customers into paying more for tires. Then, after waiting for a while, one of the clerks came out with one of my lug nuts damaged (see picture.) He informed me that the nut was damaged when taking off the wheel and I needed to buy a new set for $50-100. I have owned this car for 6 years and changed/rotated the tires multiple times. I have never had a lug nut get damaged. Ever. After questioning why I would need to pay for a part they damaged, he informed me this was a common problem and I needed to replace all of the lug nuts for $50. After requesting he let me inspect the other lug nuts I saw that there was only one damaged. I also found the lug nuts for sale online for $13 on my phone. After realizing I wasn't buying the lug nuts he informed me he would replace the one lug nut free of charge. They did, however, end up putting the tires on. Just a very odd experience and I would not recommend this place. read more

Discount Tire - Lug nut *they* damaged and tried to get me to buy a whole set - Tires Near Me - Houston, Texas

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I came to this location after ordering a new tire online. When I got there it took forever for them to put my car in line but I thought maybe it's just because I didn't have an appointment. Finally after being there for over an hour they pull my car around and it's time to go. It was my mistake to not check and trust that everything was good because I got in the car and my tire pressure light was still on which was odd, but I figured maybe they didn't put air in all the tires or something. I get home and a few hours later I go to use my car and my supposed to be brand new tire is completely flat. I've put air in it and it won't stay full. I'm not sure what is going on but this is not at all acceptable. I'm very irritated with this. The best part is that since I went on a Saturday at the end of the day I can't get ahold of anyone until Monday. read more

In town from Fort Worth. Backstory: I had 2 rear tires put on about 2 weeks ago at the Fort Worth camp Bowie location. While driving down to Houston last night (and driving upwards of 75 or so) the car felt "wobbly" off and on or like it was on ice on occasion. Like the car isn't grounded.... My sons and I were planning on shopping but instead had to make a trip to DT to figure this problem out. We arrived at 10:45 or so and had my car pulled in to the bay by 11:20. Not bad. They seemed pretty busy for a Thursday. The employees seemed helpful that it might be just a balance issue. So upon receiving the car back , the tech said EACH tire was off balance.! Seems Camp Bowie location missed something? Before finishing this review, we drove around Houston the rest of the day, in traffic and on freeways. GOT IT!! and the car feels back to it's old self. Thanks so much guys for putting a mom traveling with 2 kids at ease on her trip in town. read more

Everything discount tire use to stand for went out the window, they charge a premium for everything besides a flat patch IF they will do it, it's $40 to throw away tires that are recycled. To balance tires it cost $88 before tax which is absolutely insane considering the weights cost less than 50 cents and the machine used for balancing has been paid off from the various tire changes they have to preform anyways, they didn't have to buy a separate machine for balancing and rotation. Quality of service has always been terrible but it's got worse the more expensive it's gotten... Might as well start going to Firestone again or NTB! read more

I always frequent this location and always have great service. I have been coming here for years to service my dodge durango. Today i bought two new tires. After receiving my keys after the service was complete, i walked out to my car. While walking to my car, i was being cat called by the service men in the garage. Cat calling is sexually suggested remarks. It was innocent and I would have ignored it, but then one of the men decided to yell "She can get this d*ck anytime!" I immediately got in my car and called the store. I spoke with JJ in the lobby and informed him what had just happened and how inappropriate and unacceptable what had just been said to me. I told him to please speak with them and i hope this doesn't happen to the next customer walking to her car. Im upset that this is the treatment i received and I will not be coming back. read more

I'm a big fan of Discount Tire. I've always had great experience at almost any Discount Tire stores that I've visited - busy or not - but this location was pretty meh. One of the busiest Discount Tire locations that I've visited is the one that's located on E TC Jester and 20th St. However, even at that location, I don't usually have to stand in line before someone would help me. At this location? My first visit, I probably waited in line for almost 25 minutes before someone was able to help me. And at this time, it was almost closing time (I came after work) so he suggested that I make an appointment for the next day, which I did. The following day when I showed up for my appointment, again I had to wait a while before being helped. Granted, I didn't have to wait as long as my first visit, but it was still longer than my typical visit to any other Discount Tire (even the Discount Tire on Westheimer/Jeanetta before they moved to Hillcroft). And you would think that since I had an appointment, they would take care of my car almost immediately, right? Nope, not the case - I still had to wait a bit until they got to my car. They offer everything that Discount Tire has to offer: free water, free tire patch, friendly people, price matching, etc. I would still go to Discount Tire for all my tire needs (unless I find some tires on clearance somewhere else that is), but I think I'm going to go to other locations for faster service. read more

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Mario & Chris!!!! The whole culture here is vibrant & friendly. These guys make everyone feel like a priority, & they hustle without creating chaos. I would travel across Houston to use this specific location read more

I brought in my brand new Work 3 piece wheels, they had 4 different tire techs work on my wheels and put scratches and all 4 wheels. On 3 of the wheels, the scratches were minor. But for 1 of them the scratches were really deep. I spoke to Jose, and admitted fault for some of the damage but not all. He told me that they would take care of it, all they had to do was file a claim. A few days later I got an email from Gina Stills from Fleet Response saying the denied all fault. read more

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No customer service, too self-involved in listening to their music to even come to assist. Waited 5 minutes in the 90 degree weather for NO ONE to come and address the reason I was there. They are NOT customer oriented any longer and if I were you, I wouldn't waste any of your time, energy or money. I know I will be definitely take my business to their competitor. DON'T GO HERE read more

Had a 10:30 appointment checkin said I was number 2 in line that was 30 minutes ago. Don't offer appointments if your nit going to honor them!!!! read more

Discount Tire - Several employees standing around attaching themselves trying to figure out what to do - Tires Near Me - Houston, Texas

Shoutout to Leo at Hilcroft and Wesheimer location. I came in for a tire repair. He indicated that a couple of my tires were in dire need for replacement. He hooked it up for a great price. great service here. read more

Car tire had SUPER low pressure on a Saturday morning.. was dreading having to battle the crowds on a Saturday. But I made an appointment online, they saw me even a bit earlier than my appointment time, and I was out of there in 30 minutes. For free! The staff were professional, responsive, and friendly. They handled a customer complaint well: addressed the issue with the staff member and sincerely apologized to the customer, while explaining it was not up to their company standards. Couldn't be more pleased. read more

After my first review, Leo, the manager contacted me to apologize for what happened. He was very professional and offered to make sure I was taken care of by him personally on my next visit. He assured me the aggressive sales I was exposed to was not something this company wants it's employees to do. I decided to give them another chance and was treated with respect and professionalism from start to finish. I now think my previous review was just a fluke that's not something that happens here all the time. I appreciated the follow up and service to make up for my visit prior. One of my favorite things is they don't try to tell you there's a ton of problems with your vehicle when there's not like some other places. I'll be coming back to this location in the future. read more

First time at this location. My teen needed new tires and rims on her little new car. Cristian attended ya at checkin, we waited in our car while we waiting which was ok; kept us safe. Cristian helped us get financing and was knowing and excellent customer service. Service and replacement was quick. Guys inside shop we're courteous and professional. Thanks Discuss Tire for helping me daughter and I today. read more

Discount Tire - Front - Tires Near Me - Houston, Texas

These guys always have my back! On my way out to San Antonio this morning, my tire light came on. I quickly zipped over to discount tire. For Saturday of a holiday weekend, I was surprised to get service immediately. Robert came out to check my tires and even gave me his tire gauge after I explained to him I didn't have one! He reassured me we would get the issue fixed. This location has cold water and coffee for you while you wait, which I was grateful for. When they took my car back, they found a nail in the tire. I have insurance on my tires through discount tire so the repair didn't cost me anything! I was in and out in less than an hour. I made it to San Antonio without any issues. read more

Flavio Tolentino got me in late Friday, fixed my flat (when the Firestone people said it could not be repaired) and it was free. Have always gotten my replacement tire from Discount Tire and will continue. read more

I have been your loyal customer for the past 22 years. I ONLY bought tires from Discount Tires (recommended by my late Dad) took care of rotate/balance/repair etc. Anyway, I got pretty angry yesterday when I took my Honda Fit sport to your another store on Long Point trying to install all 4 new tires. Alexis told me that the team wasn't able to replace the right rear tire because the stud was broken! He asked me where I did the last tire maintenance at. I told him it was over at the Hillcroft one since it was closed to my home! Again, I never let any other places to deal with my car for tire jobs. At first, Alexis told me that I had to fix it. Then I said nope; the Hillcroft store should take care of it! I used to love them and trust them. But not anymore! They broke the stud. They had many customers there all the time and I bet in order to rush me out. They did some lousy jobs to get by. This is very unacceptable. Alexis found out what happened. He got me the repair form and I had to go to Blalock collision center to book an appointment in person. The owner Abbott will call me when he gets the stud in. It was extremely troublesome to drive there back and forth to deal with this crap. I had to take off from my work (half day yesterday was gone). I had to go back to the mechanic then back to your long point store in order to get this all done. I just bought 4 new tires from you guys. Maybe you can do something about this mess!!!!! I no longer want to go back to the Hillcroft location because of their incompetency. Gas price isn't cheap plus my time isn't free either. What are you going to do about this whole thing? I still love Discount Tire to the moon. However you should make it right for me. read more

Discount Tire - Tires Near Me - Houston, Texas

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Big improvement from their recent location at the intersection of Jeanetta and Westheimer! They went from sharing a parking lot with other businesses in a shopping strip, to having their own piece of land & the parking lot is HUGE! The last time I went for an air check at the previous location, it got so hectic with cars forming a line/having to pull into a parking space, then backup, along with cars coming from different directions - it was chaotic. I went in this morning for an air check, and they now have cones at the end of the lot that you'll follow (kind of like a drive-thru) - you won't miss it, they have 2 cones that say "free air check" on them. The workers are super friendly and there's so many parking spaces now - it makes me so happy! Plus.. I'm super happy because this is now much closer to me and it's way easier to get to. read more

Discount Tire - Follow the cones to form a U shape & when you're done, he'll remove the cones in front & you're good to go! - Tires Near Me - Houston, Texas

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This morning I had a tire blowout while driving to work. I had my vehicle serviced at discount tire and was the best decision I could've made. The staff was friendly, professional, and eager to assist. Christopher initiate the process to have my tires replaced. I enjoyed his involvement with his team and love the fact that he was willing to answer all my questions. I was impressed with his leadership, professionalism and outstanding customer service that I ended up buying an extra tire for my vehicle. I strongly recommend the store. Job well done guys !!! read more

My TPMS light came up a few months ago and my tire pressures were good I was informed that my sensor were dying since they usually last 6-7 years Mine were 9 years, so I replaced all 4 On the expensive side but the got the job done in 30 min Happy costumer ! read more

Appointments are priority! Great job tire rotation completed as promised in 45 minutes!

Best Discount Tire Store They are fast, kind and professional Dont think twice come here. read more

Discount Tire - Tires Near Me - Houston, Texas

Had a nail on my passenger's front tire and the nearest Discount Tire on Jeanetta and Westheimer shut down last year, so this location is the closest. Pulled in around 9:30 am and there was several customers ahead of me. There were 3 men working the counters and Josue helped me. He examined where the location of nail and said it's irreparable. His recommendation was to replace both front tires as they don't just replace one side. Getting two new tires was certainly not in my budget but it's dangerous to drive with a nail on the road. He then suggested a different brand and reduced to a lesser quote where I decided to get them for safety sake. He quoted about 2 hours and I signed up for the mobile text notifications. It was around noon when my car was ready. The receipt showed Discount Tires charges for installation, disposal and road hazard which I opted out. They don't perform alignment and rotated the tires. I have been a customer for more than a decade and Discount Tires can really use more staffs at the counter to minimize customers' wait time. read more

I have been a customer of Discount Tire since the '90's. Good prices and good service. But this location, too crowded, too slow and they don't offer alignment. A tire shop that does not offer front end alignment is not a complete tire shop. Not worth the wait, not going back, there are other shops nearby with similar services and prices... read more

This is my go to Discount Tire location. Stellar customer service, wait times and I love how they always steer me right with great recommendations and product knowledge. Flavio helped me both visits and I am so glad I took his advice with getting the extra tires and other upgrades that I needed. It's like the Chick Fil- A of Tire places if you know what I mean. In and out and I love the text messages that keep me updated. I don't know what the negative reviews are about because both visits I waited there when my car was getting serviced and customers were helped immediately. Thank from Erin L! read more

I currently arrive at this location at 11:54am and am currently still here waiting car that came after me and gone and all they doing is replacing tire. I do understand that appointment go first but the guy came hour after me and they now working on his car sometime I really understand some company customer service and this location is horrible with customer service. read more

Pulled my car right in at 8am with a nail in my tire. While NTB said I needed a new tire, these guys said they could repair it! Saved me over $250! Clean store, great service! Won't ever go anywhere else. read more