My vehicle's AC is starting to run only intermittently. I contacted my dealership and they didn't have an appointment available same day and wouldn't be able to inspect the car over the Labor Day holiday weekend. I found PepBoys online and saw they did a free AC check. It advertises that their technicians can do a "visual inspection" to determine what might be wrong. I booked the first available appointment which wasn't for over 2 hours. I rushed to pick up my child from school and drove through traffic for half an hour to get to Pep Boys. On arrival, I enter the door and I tell the technician the issue I'm having and he looks at me puzzled and says "yeah the problem is no one is going to look or work on that car". I ask why and he says "because it's a Porsche." I made it clear that I booked an appointment and documented that it was a Porsche and I drove through traffic to get here. His response "yeah well I have one guy going to lunch and the other technician won't look at it." I responded with "in the future if you know your staff won't be able to work on a vehicle, that you should contact the customer so they don't spend time coming here." His response "well we have people that makes appointments that don't show up. Like someone had an appointment this morning and didn't come." So you're going to retaliate against me?!? I'm a first time (and last time customer), a mother who rushed to get her child after school and drove through traffic to ensure I make it to my 4 PM appointment and this is how I'm treated. I walked out frustrated and he said "maybe you can drive to the Sugarland location. They may work on it there." Useless! Don't waste your time, efforts or money on PepBoys! read more

Pep Boys - Confirmed appointment with details of my car that after driving through traffic said "no one is willing to work on that car" - Auto Repair Near Me - Houston, Texas

I feel so disrespected walking out of here. It took 2 and a half hours to look at my car and they came back with a generic "it's some kind of electrical issue." I was told I had to come back when the master technician was there, but with no info about when that would be. Who knows how long it would have taken if I hadn't kept pressing them for updates. There was not nearly enough communication either directly from an employee or through the link they texted me. Zero urgency all around. Everybody just kind of shuffled around like sleepwalkers. The manager spent most of his time just scrolling on his phone. read more

Made an appointment for 1130. Signed up for electric check. I told Mickey I had to jump start the car 3 days. He said no need to check, I need a new battery. Sold me a diehard battery and charged $300. 3 cars in bays. I had to wait for more than 1 hour. He told me it would about 30 minutes. The guy who determined what I needed sat there and did not do anything on cars. There were 3 people floating around who did not seem to be doing work on cars. As they pulled the car to the front for check out, turns out they did a full inspection I didn't consent to or ask for. I don't plan to come back. read more

Got my Tesla done here and the guys are great especially Mickey not pushy at all!! Would recommend this location

2 customer walked out the store they were at store way before I arrived there, I asked them how long where they there, I got up and ask how long just to check me in, I was there for over 30 minutes just waiting to be check in, second they make me call a store to verify my road hazard and warranty, they said there system don't communicate between stores, how archaic obsolete or incompetent can a computer system be not to be able to check people's accounts and transactions, it a nationwide store, it's very upsetting and incompetent for pep boys to take so long just to check people in and acknowledge them for service. And please update the computers systems to have better ways to search and attendance to customers. Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android read more

I'm literally standing here right now waiting to be helped on a car I just bought my mother and the three mechanics are just ignoring me and when they finally asked me what I need which was for them to make sure that my car wasn't leaking any oil all they had to do was lift it up and look under it they tried to tell me that they could do a diagnostics on the car which would cost me $100 lol lazy lazy lazy lazy. Do not come here read more

Pep Boys - Auto Repair Near Me - Houston, Texas

I had a great experience at this location which is not the closest to my house. You will be amazed at how many car repair and tire places just expect to get your business with you're in a bind. This was not the case or experience for me. I drive a Mercedes Benz GLB 250 and had it serviced at the dealership. I had one tire replaced under warranty and they recommended that I replace the remaining 3 tires and quoted me over 2 thousand dollars. I began calling around and found it hard to get ahold of most places by phone including the Pep Boys on Greenbriar which is much closer to my home. When I called the Sharpstown location I got immediate attention and a quote within 10 minutes. I also got a quote from Discount Tire and Costco but this location was the best and included Alignment. I have the drive flat tires and they did not have them in stock and were able to order them within 2 days. I came in on a Saturday afternoon and took an uber to have lunch and within 2 hours everything was done. The entire time they had 3 techs working on vehicles and 2 clerks working on the front end of the store. My total was $722.00 with alignment which is nearly $500 dollars less the Discount Tire (who does not do alignment) and $1300 less than the dealership. I am not sure why there are so many negative reviews. You're not a real adult until you have to fork up the cash to pay for a full set of tires. It's never fun to have a flat, but quality and good customer service is always appreciated. From the first phone call to the drive home these fellas knocked it out of the park! read more

I'm not sure what's going on at this location, but it's been on life support for months now. There is essentially no retail merchandise on the shelves. They do auto service, and that's it. You can't browse the aisles. read more

Rude to customers and also gave me back the wrong wheel lock. Only found out months later when i needed my tires rotated.

Do not take your vehicle to Pepboys the customer service is terrible and the work is worse.

My opinion has not changed since my last battery replacement. OMG it was almost 4 years ago. The wait was.... Uh... Over 4 days. I came here on Friday afternoon to see if I can get one really quick. But they didn't have it. My old SUV needs a special order from another auto parts dealer. This was not surprised. What surprised me was I didn't remember I came here for the same reason. Gee. Thanks to Yelp. It's been written in my review in January 2018. After waited over 30 minutes past promised time to find out, the battery didn't make it to the delivery truck. Fine. I'll come back on Saturday. So next day, I tried to call but no one answered phone. I guess they were busy. So did I. It was a stormy day. I don't feel like pushing my car in the rain. *minus one star* I came to the shop on Tuesday to confirm if battery was here. Sure enough, it has not arrived yet. Ok they were gonna call and made sure to have it by tomorrow. So I made an appointment for Wednesday. Service consultant Kevin recognized me through my mask. He immediately knew what I was there for. That's good customer service. **plus one star** Part of the store was boarded up and clearance signs all over. Through my Google searches to find out the auto parts retail could be changing to Advanced Auto Parts, like Southern California. We'll see. Update 6/12/21: Dropped to 1 star because I felt cheated. Note to self: DO NOT BRING MY CARS HERE. I receive an email reminder every other day. Then, when I tell the truth about the calendar. It got rejected because they don't like the truth. The salesman lied about "coupons in the calendar" because they were told to say that. Read these reviews https://www.pepboys.com/pep-boys-limited-edition-2021-centennial-calendar/product/2586216 "It turns out that I was required to sign up for email/text messages to receive them". I paid $9.99 in May. It should be at least half off at this point. Some customers received free. How nice. I spent almost $400 and waited 4 days on a darn battery replacement. I should at least get discount or a free calendar. read more

Pep Boys - Completely gutted. We'll see who's coming. - Auto Repair Near Me - Houston, Texas

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Horrible Experience Pep Boys doesn't fix your car; they create problems to keep you paying. After charging an outrageous $1,200, they lowered it to $500. My teenager went to pick up the car. The car stalled just a block away, and they demanded even more money to fix a "new issue" that wasn't there before. They exploit people who don't know cars, especially kids. Stay far away from these crooks! read more

I visited this tire repair shop to get my tire fixed at 6:30 AM. However, the Hispanic mechanic informed me that they couldn't provide any service, despite their stated closing time of 8 AM. read more

The worst experience I've been here 3 times in the last 3 months first time was because my car wasn't starting up properly at all. And I explained that to them and they said they I would have to get a fuel pump change okay no problem. Paid for a 100 dollar diagnostic for what just for them to say they just had to clean the throttle body or whatever. Second time I came the exact same thing but this time my check engine light was on, car wouldn't start up and it was trembling really bad. They said it was the spark plugs and coils ended up paying 780. No problem. Come back maybe a week later cause my car still was having the start up issue and now they said it's the fuel pump that needs to be replaced the guy or the manager gave me a price of 1400 dollars, sat there for almost 3 hours just for them to be like the pieces that they ordered didn't fit like what the hell. Then the guy or manager was like they had to order from a manufacturer and the price is 1900 almost 2000. Like the times that I been here why was this overlooked. All they do is sit in the front and laugh and talk and it took them that long for the lm to tell me none of the pieces fit. Like wtf!!! Never coming here again. read more

I had a very stressful experience having an entirely flat tire due to a road puncture (had to jack up the car and install the spare to get home.) I came to this location after my normal spot at Dairy Ashford closed. Saheed the general manager was patient, kind, and very helpful. He is also very understanding and did not push customers to get additional services. He helped me fix my tire at a reasonable cost. This store did not have my Kumho tire in stock but he was able to get it quickly from another store. I recommend this spot! read more

Pep Boys - Auto Repair Near Me - Houston, Texas

I went to this location because it was closest to my house and because I needed my headlight bulb changed. The guy quoted me $420 to change a light bulb on a Hyundai Elantra. I gave him my key so he could go look at my car when he can back he was trying to tell me my drivers side was the one not working and it was my passenger side headlight. At that point I knew I needed to go to my usual location and drove down to the Sugarland location where I replaced both headlights for $82. read more

I came for a 2pm appointment, worker took my key and came back from the chikfila an hour later and I asked for a status and he looked at me with the deadest eyes and said he didn't know. He then told me that he recommends I get the earliest appointment possible and arrive at open another day because it's basically first come first serve. So I asked what the point of an appointment was and he said he didn't know and it's getting harder to explain to customers about it. Obviously this is an ongoing issue and it's kind of frustrating that their own employee doesn't have an estimated time for a vehicle to just be looked at with in a reasonable time. Definitely not going back for anything. read more

Do NOT take you vehicle to PepBoys. I took my vehicle there to get new pads and came out of there with a faulty emergency break. I immediately went back and told them about it and they said they were going to fix it. After picking up the vehicle.again, the damage had not been fixed and I left it there for the third time. I later received a call saying my vehicle would need new drums when initially I was told that the drums were good. They wanted for me to spend more money so they could try to figure out what the problem was. NO way. I will take my vehicle elsewhere to get it properly fixed. Lousy mechanics don't have any idea how to work. read more

I had a great experience at Pep Boys! They fixed the splash guard on my car quickly and efficiently. The staff was knowledgeable and courteous, making sure my car was handled properly. read more

It took them 4 hours to complete an oil change. Also the mechanic was extremely rude when I pulled up to the service area. Front desk guy kept giving me the run around when I would ask for updates on my car. Definitely reconsider coming to this location read more

Kevin is the best! Thank you for taking care of the family car! He's always keeping it real and going above and beyond. read more

I rate this place 2 stars. I say this because it took them 2 hours for my full synthetic oil change. I had the 12pm opening yesterday and I didn't leave until about 2:05pm. I was very dissatisfied with the customer service because the employee had an attitude and was sleeping on the job as well as being on his phone. I do not recommend this place. read more

Super empty store, great if you don't like being around people. Huge parts store, probably has everything and anything you need. Store was great, however the company "Pep Boys" itself should get a -5 stars for their logistics in delivering parts to other Pep Boys stores with online orders. I'm currently still waiting for an alternator for a Toyota for an order that was placed on October 29. Currently, it is November 16 and the part still hasn't arrived at the service Pep Boys store (since I had it delivered there)[Also said the delivery day was 1 day]. So I decided to do the smart move by placing a new order and having the pick up at this store I'm writing the review about (it said the part is available). Still no answer about where this alternator is. So I took my business elsewhere. What could fix this problem, that is probably prevalent across the nation at all Pep Boys parts stores: create a parts delivery person job that delivers parts daily from the Pep Boys Parts stores to their Service Stores in each area. Obviously having a great online ordering system that is fast and efficient with each store. read more

Overcharged for a battery and basically lied saying it was because I have a new vehicle (2022). Told by store manager that I was charged an additional 175 to have the battery delivered from another company which added to the price. Which I was never informed. read more

Worst service shop ever- made me wait 2 f hours and didn't even start on my diagnostic. They didn't even tell me they hadn't started until I asked. read more

Pep Boys tries to do everything... parts, tires and mechanical service...like Sears did. The truth is that you can't do everything and doing anything particularly well. That they are still in business is a little surprising. I dropped my car off yesterday afternoon to have the battery checked. There were only a couple of people even in the store. No one was in the waiting area. I expected a call for their analysis but didn't get one. At the end of the day I called them and they had no idea who I was or that they had my car. They hadn't even gotten around to logging me into 'the system'. Logging a customer in at the time of initial contact would seem to a basic of a service operation. On the positive side, they did correctly research my battery warranty and are going to honor it. read more

This location doesn't get to many customers but be prepared because they do take forever.

Don't bother making appointments with these guys; they don't even pay attention to them. I showed up for scheduled service, a simple alignment, ten minutes before my appointment and am told that they can't even start on the service for another two and a half hours. Complete waste of time and disregard for customers' schedules. Now I have to take another half day off to go somewhere else that knows how to honor appointments. read more

Horrible customer service will leave you sitting for hours only to eventually pull you aside and say I don't feel like doing this......turned a 15 bulb replacement into 4 hours job that never gets finished.....worst shop in Houston with lazy employees. read more

Came here for oil change. They took like 2 hours to do oil change when they weren't busy. My last time at Pepboy. The average time for oil change anywhere here in houston is 20, 30 minutes not 2 hours. Wish I could have my 2 backs. I left feeling extremely furious. Expensive service with poor quality. I'll never ever come back. read more

No one in sight, walked a little further back to see if I could see anyone. I finally saw a guy and said "when you have a second I need some help" and he responded with an attitude, rudely, and abruptly "yeah well when I have a second I'll be there!" Coming from a customer service background, this is not how you speak to guests. If he has just said, "yeah absolutely! Sorry I'm the only one here so just give me a minute and I will be right there for you" or something along those lines, I wouldn't have had a problem. Will not be going back. Just needed a battery test and to buy a new battery. Lost $234 from me but guess they don't care. read more

First, the website looks pretty but is horrible for actually finding something. Even after using their internal search feature to find to find an item I know they sell, it does not come up! So I finally find a local phone number. Sunday I call: "Do you sell and install trailer hitches?" Employee 1: "um, hold on... let me check" ... 3 minutes on hold Employee 2: "what do you need?" Me: "Do you sell and install trailer hitches?" Employee 2: "let me connect you to Service" ... 1 minute on hold Employee 3: "This is Service" Me : "Do you sell and install trailer hitches?" Employee 3: "yes, $50 to install it" Me: "Can you do it today" Employee 3: "no, you have to make an appointment after you buy the hitch" Today I go to Pep Boys... Service guy walks up as I pull up Me: "You install trailer hitches right?" Service Guy: "$75" At which point I find a new place to get it done and for cheaper. Congratulations Pep Boys, I knew there was a reason I never shopped here before, and I'll continue to ensure I do not give you any of my money after this incident. read more

They responded but im being given the run around, this is their tactic, to make it look like they care and are going to do something, they been doing this to ALOT OF PEOPLE, just go to FACEBOOK and click on any of their posts, you will read complaint after complaint of how they gave been.the caused of their vehicles being damaged and also go to the corporate site and read reviews and or complaints, http://www.corporate-office-headquarters.com/pep-boys Nothing but conplaints, they actually th8nk that i would let their twisted mechanics COME NEAR MY CAR AGAIN, SMH NO way NO how read more

Pep Boys - Auto Repair Near Me - Houston, Texas

Nail in my tire stop created the opportunity for me to make an unexpected trip into Pep Boys. Terry and Kevin worked to get me in and taken care of without an appointment. They have a great selection of tires with good discounts. This location is also an parts store as well. Stop in, it's worth the trip. read more

Our vehicle was kept for 24 hours and during that time, Lance and another supervisor: Gave us a initial quote Told us it might be slightly less depending on part Offered to call back to confirm final quote Notified us that they were short staffed and would not be able to complete job same day Called us shortly before 8pm Saturday and said it would be ready by closing time at 4 pm next day Sunday, they called us and said we could pick up at 2:30pm Truck is running great and the customer service was really good. There is plenty of parking, WiFi, and seating area inside. read more

Alright, third time is a charm. My car was making a strange noise and my AC went out. I figured that my AC compressor went out (super expensive because the labor is pretty intense), but I wasn't sure what the noise was. Took it into Pepboys for a diagnostic. They charged me $90. Two hours later they let me know that, yes, my ac compressor went out and that they weren't entirely sure where the noise was coming from and that it was probably my brakes. Pepboys told me that I would have to get my AC compressor fixed before they could diagnose the noise. I knew this was BS because mechanics bypass burnt out AC compressors all the time. They quoted me at $3000 to replace the AC compressor and the brakes. I essentially laughed in their face and went elsewhere to get my AC compressor and my serpentine belt (that was the noisemaker) replaced for $1700. Officially never bringing my car back here. They have managed to mess up a tire gauge replacement, an oil change, and a diagnostic. This place is trash, please dont bring your cars here. read more

This location is absolutely terrible the workers are lazy and avoid any kind of work they can. They will tell you the guy you need to help you with you vehicle isn't there. No matter the issue you have. STAY AWAY FROM THIS LOCATION read more

Worst place to do business... these ppl do NOT read and DO NOT care about the service. I ordered a tire on line and got message to pick it up on Monday. Went to the store....no tire. Was told to go back on Wed. While I was there I also picked up some headlights. Was sold WRONG head lights....Went back on Wed and was given the WRONG side tire...It obvious these ppl do NOT know how to read. Never going back again. Worst service ever. read more

I visited this location on a Saturday around noon. When I walked in they saw me quickly and even stayed after closing to make sure I was taken care of. From beginning to end the staff stayed in contact with me and even tried to help me find coupons and ways to save. If you ever go here ask for Michael or Winter, they go above and beyond to help. My only issue is with the wait. They do "take their time" completing the job. read more

My friend needed a oil change and its been raining so we decided to take it to the local pep-boys other wise I would have gladly done it myself, I SPECIFICALLY asked for a CONVENTIONAL oil change, the guy then said that my friend car only takes synthetic 2007 Toyota rav4..... I said that cant be True all and he start to show me the system only having synthetic for 0w20 instead of regular 5w20 conventional oil change.. I politely asked him for the keys back and I can tell he seemed to get a lil pissed I work on motorcycles and I mod cars so I think I know a little something.... My friend is a smart woman she as well called bullshit on him. Either the guy was a major liar or grossly incompetent to suggest my friends car only takes synthetic and trick us into 80 oil change read more