I finally made it to the Navy Federal Credit Union at Meyerland Plaza. I opened my account since…read moreearly this year. If the bank didn't threaten me to freeze my account because I haven't touched in months, I wouldn't be here yesterday. It seems pretty efficient for 2 tellers at 4 stations, one being lowered for customers in wheelchairs. I was quickly served as soon as I walked in. My teller had a worrying look on her face. I thought something was wrong with my account. Maybe she was busy and still thinking about the last customer she helped. I noticed the line for ATM was longer than inside the branch. The customers were much younger than at VA Medical Center where both locations veterans visit. I can't say if I would return because they made sure all customers use online banking all the time. If I didn't read the first reviewer said that this branch opened in 2017, I would have paid attention to this part of the mall. Because I normally go to JCPenney and H-E-B on the other side.

Most rude phone agent I have ever come up against, told me it was "none of my business" when I…read moreasked why I could not get a pay off for a customer after I provided all of the necessary information

My friend T is a tough guy, maybe that's what the T stands for, and if you mess with him, T will…read moreDECU. We didn't have a good experience at this Bank, and considering all the horror stories coming in, and I'm surprised that we even gave it a chance. We're looking to open two or three new accounts in very different institutions, and I don't think this will be one of them.

TDECU Spring on fm 2920 Staff standing around doing nothing…read more When asked for help the 2 do nothing girls said I have to see the "Specialist" They notified her that she had a customer. We waited and waited. I said there is no other customer here, what is taking so long? They said she is probably on the phone. I walked back. She was doing nothing at her desk. She said come in and asked the problem. She did not know how to fix the online issue, so she called the 800#. We told her we already did that and they were no help. She still talked with them and they told her they could not help. She called her supervisor and asked for help. We had to go home and try to reinstall our account. We spent about 4 hours total trying to fix this technical issue. Any other financial institution would have taken 5 minutes by phone to resolve. But not at this CU. Every issue is a major problem with staff not knowing what to do! HUGE WASTE OF TIME.

Omar helped me tremendously. He negotiated a good down payment and monthly payment for me had me in…read moreand out in no time. Everyone here is super friendly and I felt like I was getting the best deal around. 5 out of 5 stars from me !

Bought a car from this lot and haven't had any issues. Purchasing was simple and straightforward…read more Had one or to issues with the car since purchasing and they took care of everything quickly and got me squared away.

My family have gotten multiple cars from here and they've all been good reliable cars, anytime…read morethere's a problem they are quick to help out. Highly recommended

Set up sale, confirmed approval the night before about 15 minutes before closing, was told to bring…read moredocuments in the morning, agreed, arrived the morning as discussed, car already sold! Owner's car on site, however door to office locked, didn't answer the phone, but called me back as I was leaving..."Uh, sorry..." Straight BS!

Horrible Bank with poor customer service.Period they charged me twice for a check I accidentally…read morereceived twice.

They literally refused to help me out for "lack of man power" even though ours is a business…read moreaccount. It was the manager in fact who came out to tell me it would take a while because they would have to care for other customers and just help me on spare time because my deposits were large. So insulting! Go bank next door with Bank of America instead!

Monica was so helpful! Came in and opened a new account in 30 minutes. She was informative and…read morepleasant. Great experience at this location.

Second bad experience in a year at this location. Asked to speak to a manager and no one was…read moreavailable. Asked for an area rep ... didn't have a phone number.

"I really have to hand it to this Bank of America branch--deciding to bank here 11 months ago was…read morecertainly a 'choice' I'll never forget. It's truly impressive how you manage to maintain a line out the door with only one teller; it really gives customers plenty of time to bond while we wait. I especially enjoy how the teller prioritizes catching up with her coworkers during my transaction; it's so refreshing to see social lives taking precedence over efficiency. And thank you for the gentle 'pressure' to use the machines instead of providing actual service--who needs a drive-up window when we can just stand inside and admire the lack of staff?"

Absolutely HORRENDOUS service . Went for a notary and they treated us horribly and lied. I called…read moreBOA and found out they lied and filed a complaint They also showed up 17 min late to my scheduled appointment and Alma was a mess. So disorganized and all over the place. I called back to let her know she was wrong and she hung up on me! Avoid this location at all costs! Wish I could give it a 0