Legitimately the worst Dior I have ever stepped into. First of all I waited in line for over 30 minutes to enter, that was not issue at all I get it's Valentine's Day. However when it was my partner and I turn to enter, they allow the couple behind us to enter the store no biggie but the sale associate that was supposed to help us end up completing ignoring us but helped out the couple behind us LOL. I guess you have to wear to wear a Chanel bag classic flap to get better service in store. I spent 20 minutes waiting for SA to approach me to ask me what I wanted. I came in specifically for a saddle bag or a groove 20, I just needed to try on to see which purse I liked more. I work in an industry where folks make commissions, it is wrong for a paying client that is about to hand you thousands of dollars to feel like they to have to flag you down especially in a designer store. Unfortunately I circled the whole store not once was not acknowledged, got tired as soon I walked out my partner and I was getting ready to leave out the store guess who we see SA who completely ignored us for Chanel couple that did not make a sale and had the audacity to ask us if we found everything okay as it looked clearly looked like we were leaving... Honestly the money we would have spent at Dior we spent it at Louis Vuitton in Bloomingdale's because they treated us better there. read more

I had a stellar experience and I could not be happier thanks to the assistance of Dylan! He was incredibly warm and patient while giving my best friend and I the best recommendations for jewelry. We were genuinely delighted and can't wait to come back for more purchases. read more

I came in here to look for a wallet and fell in love with a 5k pink purse and a gorgeous jacket which is $5400. Everything is so swanky and expensive and extremely well made The sales people are very friendly and there was no line to get in today 12/16/24 read more

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Quennie was friendly and helped me pick the perfect purse! She created a friendly and welcoming atmosphere and I am thrilled with the product read more

I was sold glasses that had a deep scratch in them they were presented to me greasy so I couldn't see the scratch also I asked for a bracelet I told her it was for a women but didn't mention it was a men's bracelet just that men like women's bracelets and vice versa. Becareful here they are tricky and even trickier with words my associate was Amanda this was on 5/22 at 1pm ish Sold me a pair of deeply scratched glasses bc it was the last one they had they didn't mention that I figured it out on the website bc they weren't anymore available after I bought the scratched one becareful with this location the will sell you damaged items read more

Dior - Sold me the last pair of glasses didn't mention the deep scratch - Men's Clothing Near Me - Santa Clara, California

Worked with Dylan the first time I went it. Was a nice guy and friendly. Only issue is when I messed him, thinking he was my rep, for a digital receipt, he didn't respond and I felt ghosted. I'm willing to change my review based on any explanation. Thank you. read more

This is my first time, and last time, shopping with Christian Dior because of the awful customer service I received from this store. I worked with Caroline in the store to purchase a purse through the mail (UPS). She guaranteed that the UPS package would require my driver's license and signature to be delivered to my house. She also said she would text me the tracking number. After 10 days of no communication, I reached out to Caroline - no response. I finally received a text from Dylan two days later saying the bag "will be sent to you by tomorrow EOD." Again, no UPS tracking number. When I arrived home from work 17 days after I purchased the bag in store, the package was in my house (even though I didn't sign for it). When I opened it, the bag was beautiful but looked like it had been used. I brought the purse back to the store in its original packaging and was told I couldn't return it because it looked "used." Also, Caroline no longer works at Dior, according to the Asst Manager, LEON K. Leon also told me in the store that he would secure images of the purse before it was shipped to me to prove it wasn't used. I never heard back from LEON again. I have Ring camera video footage to prove I didn't sign for the package. I've tried working with the SF Dior store and they referred me back to this store. Dior at Valley Fair mall sold me a used bag and won't do anything to make it right. I still have the bag in its original packaging, never used by me, and I'm hoping the Manager (Jin) will do something to make this right. Until then, this review stays on Yelp, and I'll never make a Dior purchase again. read more

Dior - Dior women's flap bag (M59M) - Men's Clothing Near Me - Santa Clara, California

Quennie was extremely helpful in assisting us resolving an issue for a purchase made elsewhere. Not only did she find a great solution for us on the exchange, she also called me unprompted (I asked Customer Service to send an email to the store 30 min before that letting them know I will be coming over), talked through the situation with me, and arranged for the front door man to let me in the store as soon as I arrive instead of having to wait in line. Excellent customer service all around, thank you for the help Quennie. read more

I came here with my best friend to get a shopping Dior gift bag because I ordered online and I didn't know it didn't come with a bag. Because it's a gift I wanted to make it look nice. Jin was AMAZING. I believe she was the director of the store, she provided amazing service!! I felt so welcomed !!! There wasn't any push backs or a thing . Such a sweetheart !!!! I definitely want to return to Dior again and see her . Thank you Jin for being so amazing and providing me with excellent service! read more

Walked in weekday night. Welcoming and friendly service. Got my first mini lady Dior. Super excited. read more

Dior - Men's Clothing Near Me - Santa Clara, California

3 months later. I still don't have the charm for my lady dior that they said they were going to ship to my house. I called the store 3x and never was given any resolution. They were just saying they would call me back and not even a call back from my SA was done to let me know what is going on. They said the charm was never sent at all. I could've come back to the store physically but it would be a 2 hr drive from where I leave which is such a hassle. It is really disappointing to shell out that much money to for their products and get this kind of customer service. I would like to give them another chance because I love the brand itself but until I get the product I've already paid for a long time ago I wouldn't think of coming back to this store and purchase anything from them. read more

Spent over $500 here and really disappointed. Wish i ordered online instead. I let the guy know it is a gift. He comes out lies to me and tells me that the item is wrapped up. It wasnt... i just got home and its not wrapped up.. i asked for a gift recipt and he did not give me that either!! On this of this nonsense i waited 30 min in line to get into the store!!! Big f you to this store. read more

Today was a good experience at the store. The people are warm and there are more sales associate available. We got assisted immediately. Shout out to Dylan for a wonderful customer service. He was able to show me options and discuss bag features. The original purse I was eying to get turned out to be smaller in person and does not fit my phone so he showed me alternatives. They were all nice but was not the one I originally planned for so I have to sleep on it. But thanks for a good experience. Hope to return the favor soon with a purchase. read more

Dylan took very good care of me. Even though I spent a short amount of time in the store, Dylan offered me water and made sure I was comfortable. I walked out with some really cute earrings and a wonderful experience. I made an appointment so I can't speak for the wait time. However, I did not see a line outside the store. Overall, very satisfied with my visit and with Dylan's great service. read more

This is an update review. It could have been worse of a review if I had actually been let in and there was no line (cyber Sat)This has been an ongoing "tunnel vision" issue really since the store opened. I understand that the store wants to limit traffic, but what they are doing by slowing down the traffic (even for repeat customers who buy) is that the store wants to attach an associate (on your back) rather than letting you browse. Its silly and yes even on black Friday weekend this store and it is the only one in all of the Mall its just not going to be a place where you can simply "run through" get ideas then come back etc. Even Hermes at Stanford has now "thrown open its doors" a move I was actually surprised on my last two visits.. They let you browse and if you want a size etc you simply wait and ask etc. Dior needs to get a clue. I was in London a month ago and all the boutiques (Harrods, Bond Street(though some lines but it moves quickly). I can go else where to drop my money which for this BRAND wow . Again I literally watch the only people in line just well leave. Five people came out and I was the only one in line. The guard had simply no idea when I would be let in and its irritating watching a sale in progress and well we are all busy. We can't just sit outside "to be let in" . Silly they have to get a grip. Corporate has to intervene or pretty soon the reviews will be one star and that is horrendous for a boutique high end brand such as Dior. Sad. read more

Super happy they finally added Dior to Valleyfair! My go to gal is Anh. She's always super helpful & kind whenever I visit and makes each visit so seamless! The security guards are also so nice! The lines can be long here, but if you're able to wait and find an SA you can build a relationship with (preferably Anh!), that's the key to avoiding the long waits. The boutique is clean and beautiful, as all Dior boutiques are, and I cannot commend their service enough. read more

I had a great experience with the store manager Josue, he was able to help me with the issue that I had with my item. The other young lady before him was completely rude mentioning they couldn't help and she was a supervisor and I asked to speak to someone else and Josue was able to help, I'm glad he came to the rescue! read more

We came on a Monday afternoon, and was treated right away. We came in looking for a few items, and our sales associate Kellie was readily available for all our questions and concerns. He showed us different variation and sizes to help us find exactly what we were looking. He wasn't pushy at all, and was readily available when we needed him. If your looking for something at this store, find Kellie! He will definitely help you out! Thank you! read more

Absolute worst service. Stood there in line for over 30 minutes as people walked out of the store but they didn't bother to let anyone in. Just total crap service from a luxury brand. Will never bother to come back to the store. read more

It's my worst experience for shopping the classic luxury jewelry store. Here is the whole story we are walking in customer so we need waiting for the line. After it's my turn the guide door guy show me my sales who is going help me. I don't know it's she or he. Any way it's a short hair white people. He or she the attitude is so rude first he or she look me from bottom to up. And then very careless ask me what I need for today. When I tell he or she what's I'm looking for he or she is very careless to reaction me. It's make me do uncomfortable. Finally I ask he or she to find sb else to help me I'm not comfortable work he or she. To be surprise he or she said I need go back to the door waiting the line again. Really is this is your customer service. I want let the store manager or owner know that you are the very professional luxury store, you have a lot loyal customers, why you guys hire this kind of ppl to service your customer. It's the worst experience in my life I never treat this kind of treatment ever. Even they find another guy help me still make me so mad!!! There is a lot Dior store why I need select this one which no customer service ,never care customer!!! read more

Dior - Worst experience for shopping here - Men's Clothing Near Me - Santa Clara, California

Dior is so cheap that they expect people to pay thousands of dollars for their merchandise but won't hire enough people to actually service their customers appropriately. Every time I go there's a line out the door, not because there's so many people but bc there's only one or two people actually working that can help customers. Such a joke and the actual opposite of luxury. Grow up Dior read more

Not sure why they have bad reviews but they've been 5 stars for me. Chelsea has been great with two purchases I've made at this store. I made an appointment the second time and was able to get assistance immediately. Thanks Chelsea!! read more

Alex delivered top service. He was knowledgeable and considerate as I was deciding between two pieces.

I had a great experience going to this store I wanted to add a Dior piece to my collection and Christian was very attentive and patient with me, I didn't have an appointment so I had to wait outside for a little Bit but I was intent on seeing what they had to offer. Will go back here again when I'm in town and definitely kudos to Christian for being welcoming to a new customer read more

Terrible service and I felt I got racism as Asian girl at this store. First of all, I don't understand why they made customers wait in line in front of store instead of having customers signing up in the wait list. The regular restaurant even has that system. When I came and asked how long the wait was, the security guy even did not know and when the SA was available, he let the white lady behind me came in first. I'm like WTH. I don't want to spend thousands dollars and got treat like this. read more

Gave tote bag for embroidery service , dint hear back even after 2.5 months! Kept calling either no one picks up or someone did 3 weeks back put me on hold and told I'll get a call back! Which I never did ! Horrible service read more

Friendly staff . Always a line to wait to browse the store . Mulberry is worth checking out though

Went into Dior over the weekend, we frequent this location. The sales lady Kellie was super unpleasant. Talked to us as if we were dumb. Kept leaving for long periods of time. A stop that would have taken us 20 min tops took about an hour. She didn't offer us anything to drink and we left spending over 5k. I hope I never deal with her again. read more

The process that this company makes you go to return an online item is horrendous! Bought my wife a tote, she wanted the smaller tote. We were going to return the bag at their store but because it was purchased online it had to be returned via UPS. Didn't have the packing slip with us, so we decided to still buy the medium tote and return the next day. I scheduled for UPS to pick up at 8-12pm... no one came to pick up... I took back to Dior store to have them ship it out to make sure there would be no hiccups. The line was only 4 people ahead and we would have to wait... I became really frustrated that a brand that charges an arm and leg goes through hoops and bounds to get a refund. I shipped out the return on the 15th. My package got stuck somewhere in LA for days, to finally arrive confirmation in NY on the 27th. They said they would review it... instead now it's the 4th and I only get a notification that my return was cancelled with a notification that I will be getting the bag back on the 10th. I've got 30 days to return this item. Will I be SOL? This process is horrible, do not buy anything online as it will be a headache and deal with in-store only. If it's too late to return the large tote, I'm going to go and return the store bought item. Such a pain in my ass, that I'm going back and forth to make a proper return! I will never buy anything from Dior again. read more

25 minute wait when there is no one else waiting to get in. Last client left 10 minutes ago and I I'm still waiting to get in. This is suppose to be a luxury store. Completely unacceptable to have your clients waiting like you are in Macdonald's. Manager said they are doing the best they can... not really...to do your best is to hire more people to serve your clients properly read more

Horrible customer service. I called the store 5 times to check the availability of an item and each time I called no one picked up. What's the point of having a phone number if no one's going to answer. It's ridiculous anyways I finally got a hold of a sales associate who had an attitude for no apparent reason. At that point I didn't want to even deal with it and just ordered online. They need either start answering the damn phone or remove the number because it should not be this difficult to contact the store. Also the staff needs to fix there attitude because let's not forgot the customers are adding to there paycheck. Be a little nicer it doesn't take a lot to be a decent human being. read more

Rude experience unfortunately. I came back to change sizes for a pair of shoes. My boyfriend and I were rushing around to do holiday errands and were dressed down, wearing sweatshirts. Upon arrival, our sales consultant obviously looked us up head to toe and then rudely asked us, "What do you guys want?" No worries, everyone has bad days, but as we returned the shoes and tried on other shoes to find the right size, it became more evident that he did not have any intention of helping us beyond throwing shoes our way and then walking away. It's a little disheartening to be treated this way and made me feel uncomfortable as we wanted to shop more. In addition, he never made eye contact with us, did not say goodbye, and rolled his eyes when I asked for a new bag as the handle on mine broke. While I understand we could have looked a little more put together, I thought we all learn to not judge by appearance. On a good note, the security guards are so sweet and apologized for our bad experience. Might have to order online from now on. read more

The worst experience ever. Take forever to get into the store. I was astonished by how rude and impatient the sale person is. He even rolled his eyes a couple times during the conversation. When I purchased a full price jewelry, nobody told me that it was a final sale. With no exchange policy on the receipt, they refuse to make any return or exchange and keep using a very unprofessional way to talk with me. He even asked why are we here. Disgusting. read more

This store is a joke. I came very early in the morning just about 15 minutes after mall opening hour and was 4th in line for entering the store. Had to stand and wait for 45 minutes and still wasn't my turn to come in. Gave up the line and left. It is not worth my time and energy to wait to get into the store without any majorly new release products. read more

Well. It pains me to write this review but here I go. First, I love Christian Dior. I am always searching the website/ visiting stores when out of town and purchasing items. I live in the Bay area and the nearest store for men's clothes is at Westfield Mall in Santa Clara. That said, I have never physically gone into the store because of what I have heard to be poor customer service by friends and by Yelp. So I was in the mall and decided to give them the chance and I am so sad to report the reviews are correct. I ordered a shirt and was told that it would be in around 1 week. I was told to follow up midweek for status which I repeatedly did with the rep via cell. Initially never heard back so called the store and after many attempts, someone finally answered and told me they would check the status and call me back and never heard back. Eventually, I just called back and finally got a hold of Alex the manager who was very polite and apologetic and I canceled my orders. I understand that orders take take to come in but I felt like I was having to beg for updates on status. Just sucks cause I was so hoping the rumors were not true about the service and I could pop in and out and get my favorite items. Back to ordering on line. read more

Worse service over the phone and in person. Even with an appointment I had to wait in line still.

Terrible customer service. I came in to exchange a scarf for a comparable one in a different color. I had a gift receipt with me. They said the scarf had been purchased just over a month before so no exchange was possible. This scarf is still in inventory and online. I wasn't asking to return it for cash, just exchange it. They refused. They have just lost a good Dior customer. read more

I wish I could give no stars the only customer service oriented in this valley fair location are the nice security guards .so this is my story I bought a roller bag returned it 3 days later with all original packaging box , ribbon etc. they told me no problem it's returned for a credit card refund. I then like an extra idiot went back because I felt I made a mistake and really wanted it and my mind was made up. Went to the store today wanted to see it again I was sure I wanted and keeping it 100% but before I made my decision a rude no introduction short Asian guy came up to me and in a very " like" attitude explained that the display I would have to buy final sale I told them are u sure u don't have anymore they both looked at me said this is it . I said goodbye and I will think about it .I left the store called customer service spoke to a lovely gentleman named Herman from e -commerce he stated they had 5 went back told the lady her stupid face fell to the floor told me I'll be right back then came back to tell me yes I opened the box and we have new ones I didn't say anything they lie make you wait in line for 1hr I rather watch paint dry never going in there for sure horrible customer service no stars!!!! read more