We've been Cartier clients for years. This year we had the absolute pleasure of working with Nicole Do- and she was outstanding. From the moment we arrived, Nicole made us feel like true VIPs. She welcomed us warmly, offered champagne and sparkling tea, and was both professional and genuinely sweet throughout the entire process. She listened carefully, shared her expertise without any pressure, and made the experience feel personal and special. While we haven't worked with Nicole every year, after this experience we will absolutely be requesting her from now on. If you're looking for someone who combines elegance, knowledge, and heart - ask for Nicole. Highly recommended. read more

Cartier - Jewelry Near Me - Santa Clara, California

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My fiancé and I had the pleasure of working with Giovanni at Cartier, and I must say his customer service was exceptional. From the moment we walked in, Giovanni made us feel incredibly welcomed. He was patient, knowledgeable, and took the time to help me decide on the perfect size for my necklace. He was never pushy, offering helpful advice without any pressure, which made the entire experience even more enjoyable. To top it off, he even offered us water and chocolate during our visit, adding a personal touch to an already outstanding experience. Giovanni truly went above and beyond to ensure we had the best possible service. We appreciate him so much for his thoughtful and attentive care, and we can't wait to come back and visit him again. Thank you, Giovanni, for making our visit so memorable! read more

Cartier - Jewelry Near Me - Santa Clara, California

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The staff here was really nice. I was having a hard time deciding which ring size I should choose and visited the store for the 3rd time to finalize my decision and do an exchange. It's my first luxury jewelry piece and I wanted to make sure that the fit was as perfect as can be. They were patient with me which I really appreciated. Today the store was a little less busy than the other days and someone took the time to offer me chocolates, champagne and water. I'm for sure leaving the store happier and more confident than when I came in. Thank you to everyone who helped me. Xoxo, Miss indecisive read more

Cartier - Complimentary champagne and chocolates - Jewelry Near Me - Santa Clara, California

Contacted Mai at the Valley Fair location for a possibly last minute appt. She was booked for the day but scheduled me in and told me she would have a colleague assist me at my appt. We drove 2 hours to this location and got there early. Walked round the mall and it was busy! Got in line an hour early, wasn't sure if we had to stand in line or just walk to the front but the line wasn't long so we waited. We knew exactly what we were wanting to look at. Once we were at the front of the line, I told the door guy that we had an appt with Mai. She was however with a client, which I already knew. By the time we got in, she was scheduled off but stayed to assist us. She showed us the Love and Juste Un Clou ring collections and let us try a few sizes to see which was more comfortable for us. She also let my daughter try the love pave with the Juste un clou we were purchasing. Daughter fell in love with the stack but the pave will have to wait. We purchased the small love and Juste un clou. Mai packaged it all up for us and she even saved a Happy Mother's Day card for me as well, which was very thoughtful of her. Thank you! read more

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I went to Cartier on April 23 to pick out a birthday present for myself, and Matt made the experience incredibly special. As soon as he found out it was my birthday, he went above and beyond to make my husband and me feel celebrated. While we were browsing, he brought us champagne and chocolates, which made the whole experience feel even more memorable and luxurious. The store had a beautiful selection of jewelry, and I tried on two necklaces from the Cartier Love Collection. I ultimately chose the Leve pendant in yellow gold, and I absolutely love it. Thank you, Matt, for such exceptional service and for making my birthday shopping experience so special. See you soon! read more

FOOD: N/A SERVICE: 5 AMBIANCE: 5 VALUE: 5 Our experience has been outstanding. Phil, our SA, has been very helpful and patient, showing us jewelry and watches. He has helped us by bringing in pieces not stocked in the boutique. We have had nothing but great experiences shopping here and we have never felt pressured into buying anything. This is what high end shopping should feel like. read more

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Disappointed to say the least. Came in with a service appointment first thing in the morning... and was greeted with a sigh and an eye roll, my husband came along with me and was shocked at the way the SA was acting. Anyone can have a bad day, so we tried to let it go but the attitude persisted. We couldn't wait to get out of the store. It's definitely not what I was expecting. I was hoping to have my husband try on some watches but he was so displeased and upset by the attitude of the SA he said he didn't feel comfortable in the store so after we dropped off my watch we left. Now I'm dreading going back to pick up my watch and having to see the SA again. I have no clue why this man was so upset and annoyed but it was palpable and I'm having a hard time believing this is how Cartier treats customers. read more

Had a wonderful first time experience with Cartier Valley Fair! I knew exactly what I wanted upon entering the store and was assisted by Phil. Phil was friendly, hospitable and had a very calm nature while assisting me. I was able to try on a few of the love bracelets in different model sizes, my specific size was not available in store but he assured me they could overnight it and would notify me once it arrived. I put down a deposit and came in a few days later, at my earliest availability. Upon pick up, I was presented with my bracelet to try on and was able to try some other bracelets that would pair well as a future bracelet stack. I was mostly interested in the Juste en Clou. Phil was very considerate and gave great recommendations and the history behind the pieces! Gave advice on how to take care of the piece and services to care for it. He was very personal and because this purchase was to celebrate a recent achievement he brought out a glass of champagne, mind you it was 10am but the gesture to toast about the achievement was much appreciated. He even gift wrapped my purchase along with some perfume samples which really was the cherry on top. With every visit I was always offered water, champagne and chocolates, the sales associates within the boutique always greeted me and I felt welcomed. Top notch service from beginning to end, awesome communication and can't wait to be back for another piece! Well worth the investment for each piece that has a story behind it, classic and iconic! read more

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I am an absolute clown because I went through the effort of trying to find parking at the mall to shop at this store. They are disgustingly judgemental based on appearance. When we came in, my gf was wearing a dress and I was in sweats. There were 3 people at the door, besides the door holders. They all just looked up and down at my gf and I and didn't say anything. Not even a smile. Not even a dry hello. They didn't even keep looking at us, they went to talk among themselves. If that isn't profiling, they train your workers better because it sure does feel like it. I don't know if them and the managers here realize this, but this is the Bay Area. It's full of nouveau riche tech workers. They dress like bums and have money to spend. You don't just ignore people because they look like they can't/aren't going to buy something. They weren't even busy the day we came in to visit. When the girl who would later be our sales associate, Nicole, arrived, they directed us to work with her. There was a significant delay and awkward silence waiting for her. Not her fault, she was actually working with another customer unlike the individuals leering at people by the door. And, bless her, if it wasn't for her service, I would not have deign to shop at the Cartier in SF, which gave us a much more positive experience. Her enthusiasm and helpfulness gave me a sliver of hope that maybe there would be another Cartier where people might actually not treat us as invalids. But I would never go back to this store front. I'm not paying a ~700% markup on price of gold to get insulted. If you must buy Cartier, shop at the SF store. We put on the same outfits and the SF store actually treated us like humans. read more

This review is for my client advisor Jimmy! Jimmy is truly the absolute best person I have ever met in the fine jewelry industry. I've been his client for over 10 years; and I only make sure to see him because it's like seeing a friend. He is warm, welcoming, professional, funny, and the epitome of all client advisors. I don't say that lightly, Jimmy really is the best. Onto the jewelry. Cartier is a lovely luxury brand. Elegant and refined. Jimmy will help suggest pieces that suit your style and vibe. read more

Cartier - From Lunar New Year - Jewelry Near Me - Santa Clara, California

Customer service here is weird. Sometimes staff make comments that throw me off guard.

Love Cartier, their customer service is always superb. I can walk in without an appointment, any day of the week (including weekends) and they will clean the jewelry I purchased there. I appreciate that as other "high end" brands don't treat their customers the same. If I'm spending a pretty penny on your items, I expect "high end" customer service. Yes Cartier is expensive, but that's to be expected read more

Visited this Cartier location on a Sunday afternoon and was surprised to see no line outside, which was a first for me, and so I got excited to enter and browse. Unfortunately, that wasn't the case once we stepped inside, and I was extremely disappointed. There were several associates standing around, but no one approached us. I stood in front of a jewelry case clearly trying to make eye contact, yet every associate I connected with seemed to look right past me. It was disappointing to feel ignored in a store where service and attention should be a given, especially at this level of luxury. If I'm going to consider making a purchase at Cartier, I expect more than watching a group of employees chatting among themselves while customers are left to fend for attention. The experience really didn't live up to the brand's reputation. read more

I came in today to make a purchase, and the person who helped me was absolutely lovely. I already knew exactly what I wanted before coming in, so the visit was quick and simple. However, as we were leaving, I overheard one of the sales associates say to another, "Oh, you missed out on some clients." Hearing that made me think back to when we first walked in and were greeted. We were told to come in and that someone would help us soon, and I noticed the staff talking among themselves trying to decide who would assist us. It made me wonder if they initially assumed we weren't going to buy anything because we look like a younger couple. That may not have been the case, but it did leave a bad impression. Regardless of intent, I think it's important for staff to be mindful of what they say within earshot of customers. read more

This was my wife and my first time ever setting foot into a Cartier store. We definitely had some imposter syndrome. Joshua made us feel welcomed and helped us find the perfect piece for my wife's milestone birthday. We had some champagne while we waited for the piece to be wrapped, and left with a gift my wife will cherish for years to come. Delightful experience! read more

Cartier - Jewelry Near Me - Santa Clara, California

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We were a little nervous about coming to look our wedding bands because we were t ready to purchase just yet but upon arrival Ase was supper attentive and knowledgeable. She is so awesome and a jem. Will be coming back closer to wedding day to purchase from her. read more

Talk about impeccable service, this place tops it off. I needed watch batteries replaced, a shine for this, and a shine for that! Ellen assisted us. She was such a gracious person and very patient. If I had to purchase something today, I would with her. Her expertise and down to earth attitude just makes everyone feel comfortable. The shines turned out so clean and elegant. Thank you for a great teaching on those new models! I'd say I would have to up this to 8 stars.....to be continued read more

Treated Like a Thief Instead of a Customer! I came to Cartier on a Thursday afternoon to exchange my bracelet for a different size, and unfortunately, the experience was extremely disappointing. There was a wait, which I didn't mind at all. While we were waiting for the SA to finish our transaction, my husband and I looked at some pieces in the Love collection since we had time to kill. An SA was nearby, so we weren't unattended. However, an older gentleman from security came over, stood uncomfortably close, and stared at us the entire time. He even rattled the case we were looking at to make sure it was locked -- as if we were about to steal something. Mind you, I was here exchanging a $5,500 bracelet. Yet instead of being treated with respect, I felt racially profiled and unwelcome. When our transaction was complete and we were leaving, the security guard literally followed us out while staring. It was humiliating and made us feel like we didn't belong in the store. The only positive part of this visit was the woman at the front who checked us in -- she was kind and polite. Every other interaction felt cold, rude, and judgmental. For a luxury brand that prides itself on service and prestige, this was an unbelievable experience. Sadly, Cartier showed me that they will judge you for your looks, and I'll never forget how uncomfortable and unwelcome we were made to feel. Honestly, I'd rather purchase online where I know I'll get a smoother and more respectful experience than step foot in this store again. I stepped foot into Prada right after & wow they made me feel very welcome and safe. Shame on you Cartier! read more

After 3 years, we are still going to this location for all our jewelry pieces. Our client advisor is Jimmy Lau, and he is THE best. He always welcomes us with a smile, a handshake, or a hug. He knows our preferences and always provides the best service. When hubby bought my Juste Un Clou ring, it was so hard to get the sizing right for me, I had to go back two times to exchange it, and he was so understanding every time! He even remembers my birthday! Can't say enough about what a positive shopping experience it always is with Jimmy. Recently, my 19-year-old daughter went in to the boutique by herself to repair her bracelet that we bought her, and he immediately recognized her, and treated her with such respect, even though we were not there. Such thoughtful and deliberate world class service from Jimmy! read more

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It was my first ever experience at Cartier so I didn't really know what to expect. I was greeted by one employee and shown what I came in looking for, I was undecided on the love / juste en clou ring. I was then introduced to someone else. Zoe assisted me in finding a size in between my index and middle finger so I can transition the ring as I please while taking into the acclimation of weather changes. She was amazing! read more

Cartier - Jewelry Near Me - Santa Clara, California

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Had a wonderful Treat Yourself moment here for my birthday! I tend to do my luxury shopping online since many times going into a store you're met with attitude. But what I wanted had a bit of a wait to ship and I didn't want to wait. So I made my appointment to come in person to take a look. I wasn't dressed in Fancy Lady clothes. Came in pretty casual and probably didn't look like someone who would be buying anything. But upon arrival I was greeted warmly and was handed off to Jimmy to help me with my purchase. Jimmy was super friendly and took the time to show me so many different things. He was enthusiastic, patient, and very knowledgeable. They didn't have the items I wanted in stock so Jimmy showed me some items I had not thought would work for me. Turns out he has a great eye for what looks nice and I ended up getting items that I love more than what I went in for initially. He took initiative to wrap my items for my birthday and put everything in a plain white bag (thank you so much for this safety consideration!!). At no time did I feel pressured or that I was an inconvenience. I felt like a valued customer. If you plan to visit this store for your next purchase, please ask for Jimmy. You will not be disappointed! read more

Team of highly professionals that pay attention to details. They go above and beyond to meet your expectations. Cartier is one love.

Shopped during the busy holiday season and DC was our SA. He was super patient with us while I decided on what I wanted. I ended up having to exchange my item and he made it super easy. We were given chocolates (which my kids devoured) and sparkling water on both occasions. There might be a line to get in when it's busy, but it goes quickly. You can make an appointment to avoid the line. read more

My SA was rude AF. Super sassy and gave me the worst service I've experienced recently at a luxury store. There's no way in hell I would allow that SA to make any commission off of me. Listening to other SAs talking to their clients in the store, I possibly would have had a more positive experience if they had matched me with another individual. Will not be supporting this particular Cartier location in the future lest I encounter the same SA again. read more

My wife bought my wedding band here and we were both really pleased with the service and product. Salesperson was very helpful and kind and did not come off pushy at all. love my band! read more

Update to my brief description of my terrible visit... I was happy to see they responded to me to discuss experience further so I emailed right away hoping to redeem my faith in this location. Alas, no response to my email and could not get through to an actual person when calling in. I really hoped to have another visit with an amazing experience/5 star treatment in the boutique to make my next purchase. Unfortunately, maybe online is only way to go. read more

My recent Cartier purchase was a highly satisfactory experience! Got exactly what I wanted and will definitely be back for more jewelry. The service was exceptional. read more

My husband and I had a great shopping experience with Louis. It took us a few weeks from the initial appointment to the actual purchase of a Ballon Bleu watch for my 40th birthday present. Louis was professional, but friendly, and never pushy. He was responsive to our texts and coordinated the engraving that my husband wanted to put on the watch. We are very happy and would definitely consider buying future Cartier pieces from him! read more

Had a fun time here shopping with a friend who wanted to get himself a Cartier bracelet. The wait was brutal though, without appt we had to stand in line that felt like it barely moved for an hour or so. This was on a Sunday afternoon. But once in, very fun experience. I like the complimentary evian water bottles and our sales associate was so nice and informative and let us try everything. My favorite was the gold Love bracelets with and without diamonds and the white gold bracelets with diamonds everywhere. My fiancee said he is working on saving up to get me one. Haha we'll see. My friend went with the gold bracelet that looks like a nail. It looked good and is snug on his wrist. The sales associate gave him alot of complimentary things which was nice of her! Will def be back for that bracelet!! read more

Cartier - Cartier sunglasses - Jewelry Near Me - Santa Clara, California

This review is for Janet Chun at this valley fair location. If you want someone who is patient, kind, will show and explain the line to you & who will give you an all around great experience please see Janet. I can't tell you how happy I am that we happened to have her help us. The store itself has a lot to offer, is clean and well stocked with items. I do recommend making an appointment if you can but it is not necessary. Thanks again, Janet! read more

We called ahead to schedule our visit to Cartier Valley Fair. We asked for 3:30pm appointment on Thursday and got it. When we arrived to our appointment, we had to wait outside the store to get checked in with the due to Covid. This was reasonable. It wasn't so long until Vincent came out. He was very welcoming and sat us at the fitting room. He asked questions to understand more about what were looking for. After few moments, Vincent brought out the things we requested and let us try them on. Overall, Vincent made it very smooth and easy for us to shop at the Cartier Valley Fair. He valued our time and business! We well definitely be back. read more

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My SA Josh was so helpful today with my exchange. He provided excellent expertise and customer service. He did not make me feel rushed and provided a cleaning of my bracelets. Such value and valuable advice provided! Thanks so much Josh!! - D read more

Get an appointment. Without one, you'll experience the cliche of being looked up and down while in line; sales associates all conveniently deciding they're going on break. Door staff not engaging to provide a salutation or set expectation on wait time. Seriously, a "hey, welcome to Cartier, it's gonna be a wait" would be up to par with whatever luxury service they're peddling. It's been a while since I've been judged by how I look going to a MALL, so thanks. It's tacky. Do yourself a favor and go the Cartier in San Francisco. Nicer vibes all around, walk-ins are easy, not half the team walking in front of you to go on their break while looking you up and down. read more

This review is mainly for JANET CHUN. I've been here a couple times and the service could be hit or miss, but today I had the most amazing customer service I've ever experienced ANYWHERE. She helped me purchase something that I didn't even know was part of the selection options because it's so new. I highly recommend Janet if you'd like to feel appreciated for spending your hard earned money instead of feeling like a nuisance to sales associates while they're on the clock. read more

This review is exclusively for Yorky Chiang-Kay. We had a delightful experience working with him because he was so friendly, considerate, and knowledgeable. We walked in the store on a Friday night and he gave us his undivided attention as we browsed for a couple of products. He offered some great suggestions to help us make a decision about which items go well together and how to wear them. His insight resonated with us immediately and helped to increase our confidence that we would be happy with our choices. He paid attention to a lot of little details and carefully listened to us showing that he really cares about giving us a perfect experience. We could not have asked for a better SA. It's an experience we will always remember. read more

This review is purely for the gentleman SA in full makeup who was super rude (sorry didn't get his name). I am a long time customer and I have come to this store before and have tried on items with or without purchasing something. I walked in and he seemed nice at first but when I told him I was going to Europe next week and will be purchasing in Europe and just wanted to try on the item I was going to buy in Europe, He immediate changed and told me to try it on there then and seemed like he wasn't going to help me. So I told him I just wanted to try it on just in case they don't have my sizing at the store in Europe. He legit looked BOTHERED and stopped making any eye contact or being polite. He first only put on the sizing band for my bracelet and wouldn't let me try it on. So I had to say "can I try it on please?" And when he finally let me, he wouldn't let me get it on with my other Cartier bracelets so it wouldn't get "scratched up". I feel sad that he acted like a stereotypical snooty associate even though I am a long time client. No need to be rude just because he wasn't getting a commission today. read more

So...they need to cross-train. When I went in there were half full perrier bottles and dirty plates--hardly premium. However, the watch adjustment was a pleasant experience and I was given an accurate time estimate. read more

I came into the store trying to figure out my ring size and seeing what bracelet would match my hand. Nicole's service was incredible. She was showing me the different types of ring and I was shocked to find out that my left and my right hand were different sizes. Not only that she explained to me the difference between the golds and sold me on white gold being a better option for me. If you're going to shop at Cartier, I highly recommend asking for Nicole read more

They don't take coupons, they don't haggle, they don't even throw in a few donut holes, but they are otherwise awesome. Got the wife a love bracelet, got two screws out of it. read more

Huge shout out to Lily for helping me out with my purchase this past weekend! I have come in a couple times just to try things on and see what I like and every time, she was very knowledgeable and welcoming. Before I made the final decision to purchase, she gave me her card and told me to make an appointment since it is usually busy on the weekends and I was only free to go in on the weekends. I'm glad I made an appointment since it's holiday season and everyone is looking for gifts for that special someone! The store was pretty packed but Lily sat us down with some sparkling water and chocolates. I had a ton of questions and she answered all of them and I learned so much more about Cartier products! She also explained the different cleaning processes and services available. I left happily and excited because I have something else in mind for the near future! Even though this location is a bit far for me, the customer service was amazing and I will definitely be back! read more

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