I had a fantastic first visit at this Rolex boutique on 08.31.26. Although I've tried visiting in…read morethe past, the weekend lines were always a bit long. Stopping by on a Monday just 15 minutes before closing made all the difference. The security guard and staff at the door checked me in right away, and an associate named Zane immediately welcomed me inside. Zane was friendly, attentive, and incredibly polite. He offered me a drink, which I declined only because it was so close to closing and I didn't want to create extra work for the team. He noticed the watch I was wearing, which sparked a great conversation before showing me the two models I was most interested in. We spent time discussing colors, specs, and availability, and even bonded over a shared appreciation for manual transmission Japanese cars, even though we both drive EVs now. :) When taking my contact details for the waitlist, he was thorough and never rushed the interaction. Handing over his business card with both hands was a classy, professional touch that truly reflects the brand standard. The showroom was pristine, and despite not leaving with a watch that day, Zane made the entire visit memorable. I would be thrilled to purchase my next timepiece through him. A 5-star experience.

I had such a wonderful experience working with Lisha. She was incredibly professional,…read moreknowledgeable, thoughtful, and made the entire experience feel very special from beginning to end. I truly appreciated her attention to detail and the way she took the time to make everything so easy and enjoyable. Thank you, Lisha, for such an amazing experience. I absolutely love my new watch and look forward to working with you again in the future. Highly recommend!

Amazing customer service. Family owned company. We will definitely make this our new Jeweler.read more

IMHO Needed a new…read morewatch battery. Every repair shop or jewelry store in Eastridge quoted $15 for a replacement battery...until I walked into Classic Diamonds & Jewelry. The young lady took a look at my Skagen watch and quoted $10. She said it would take 10-15 minutes. In reality, it was probably five minutes. I didn't get her name nor did I get a receipt. But what I got was exactly what I wanted; friendly service, a fair price, and a working watch!

Thank You Shazia & Faisal for the excellent customer service and support provided by the both of…read moreyou that made it easy to find a gift for my grandson for his birthday and something for myself! Will be back again for more..... It was a great experience shopping here.

Do not come here for any jewelry!!!! Bought a ring 10kt white gold and a "24kt" piaxu beads "solid…read moregold"? Ended up with a mosinite ring and a 19kt hallow bead bracelet ring was only worth 150$ and bead gold weight 130$ mistake costed me 3000$

I went to Cartier on April 23 to pick out a birthday present for myself, and Matt made the…read moreexperience incredibly special. As soon as he found out it was my birthday, he went above and beyond to make my husband and me feel celebrated. While we were browsing, he brought us champagne and chocolates, which made the whole experience feel even more memorable and luxurious. The store had a beautiful selection of jewelry, and I tried on two necklaces from the Cartier Love Collection. I ultimately chose the Leve pendant in yellow gold, and I absolutely love it. Thank you, Matt, for such exceptional service and for making my birthday shopping experience so special. See you soon!

FOOD: N/A SERVICE: 5…read moreAMBIANCE: 5 VALUE: 5 Our experience has been outstanding. Phil, our SA, has been very helpful and patient, showing us jewelry and watches. He has helped us by bringing in pieces not stocked in the boutique. We have had nothing but great experiences shopping here and we have never felt pressured into buying anything. This is what high end shopping should feel like.

My boyfriend and I came in to look at engagement rings. We were helped by a girl named Yolanda Wei…read more She was so extremely kind, helpful, and informative. She taught us so much that we felt like experts after. Although we ended up finding our stone somewhere else, there is no way we would have ended up with the right one if it wasn't for Wei teaching us everything. She used to work in the lab actually building jewelry pieces so she is extremely knowledgeable. I definitely recommend seeing her if you stop by!

STAY AWAY - Completely ruined our wedding ring purchase and lied repeatedly…read more My fiancée and I had an absolutely horrific experience at the Valley Fair location. We went in specifically needing wedding bands by an exact date. We made it explicitly clear to the sales rep that if they couldn't guarantee that date, we wouldn't buy them. The employee promised overnight shipping, took what we were told was full payment, and assured us everything was handled. It was downhill from there. We never received a confirmation because the employee mangled our email address. When we called to track it down, we were told the order didn't exist, the discount we were given was gone, and we had to pay full price. When we pushed back, a manager jumped in claiming she "found" the order, blamed everything on a fired employee, and forced us to pay an unexpected balance just to get our rings shipped. Desperate to get our wedding bands on time, we paid it. Another day passed--still no shipping confirmation. We called back only to find out the overnight shipping promise was a lie and the rings wouldn't even ship for days, meaning they will arrive after we have already left for our wedding. When my fiancée called to cancel the order out of pure frustration, the store clerk was rude to her over the phone, dismissively saying "Yeah, yeah, it'll be canceled." We still have no cancellation confirmation, no refund, and no rings for our wedding. This place operates like a total scam with zero accountability, terrible internal communication, and incredibly rude management. Save yourself the heartbreak and stress and buy your rings anywhere else.

You know, I visited this location for the first time around 2024. At the time I spoke to Alisha. I…read morebelieve she was the owner if I'm not mistaken. She had inspected some old good and silver pieces I had and gave me a really good price on them so we did business. No complaints. At the time I asked her to give me an estimate on a gold ring that I have. After her inspection she had offered me $1850. I did not sell it at the time. I was just curious at where they might be at with the price. Well, now fast forward to April. I decided that I might be interested in letting go of my diamond ring for the right price to do some improvements on my vehicle. So I decided to pay Alicia a visit. At this point I will say that I am honestly expecting there to be more value in the ring since gold is at an all time high since the last time I visited. I decided to call and make sure she would be available. Unfortunately after several attempts I could never reach her at location. Everyone I would speak to would never offer a time so that I could schedule with her directly so I went ahead and just decided to see whoever was there at the time. Upon arrival, I see that they had did a complete remodel of the office from my previous visit. It is much more elegant than previous. There were 2 guys working and I end up with the guy at the desk farthest from the door. ( I apologize, I didn't get names) I show him the ring for the quote and he immediately starts complimenting it and shows what appears to be genuine excitement. While he is inspecting it he asks me if I had ever got a quote on it. I tell that I actually have and that it was done there by Alicia back in 2024. He promptly asks me what price she gave me and I decide to hold that back so I can see what he comes up with. This is where they lose me completely. He ends up offering me $800. Smh. I tell him he is way offffff.......... I then share what the original quote was in 2024 by Alicia. I express to him that his quote can't be right on the fact that gold has skyrocketed since then. I also directly ask him if he is just crazy low balling me on purpose ( I know, of course he is going to say no to that but I had to ask. Right??) after some back and forth he tells me that is all he is authorized to offer?!? Than he goes on to tell me he is "messaging" Alicia. He takes some pictures etc. Now they start to say gold has gone down, and the diamond pricing has gone down, and supposedly the clarity of my diamond is horrible. Let's not forget how he was drooling over my ring when I first walked in. What's even crazier is that as they are insulting my diamond it's part of the value the original quote that she had given me in 2024 was purely on the gold. She specifically told me that they don't count the gemstones because they treated as scrap so it's just a gold that has value Which is crazy but her words. Also, when he quoted me 800 he told me he couldn't price anything on the diamond. So at this point, I'm like one this place is turned into crooks. and second, is he even talking to Alicia? Is she even the same person I dealt with in 2024 or really the owner or still the owner. As far as I'm concerned too many question marks now looks pretty on the outside with the remodel and all, but on the inside to me it's horrible now. And I know you're gonna say well. You only visited one time in 2024, but that one time in 2024 was crazy made a huge difference because I have visited other place prior to going there and she seemed to be honest sincere and had very fair quotes. Hey all I can say is this get multiple opinions do your research before signing off with these guys. I don't recommend them unless you're just not caring about what you're unloading, but k steering clear of this place in the future.

Outstanding trade mini gold bars for a full gold ounce coin, and this is the place to be for having…read moretoo much of something to trade for one rare item.

This is a beautiful tasteful store. Everything is sparkling and breathtaking. Michelle was lovely…read moreto me and very helpful. She is very polite and cheerful. This jewelry is fabulous without being over the top. I can imagine enjoying everything they have on display. I find this very wearable and elegant. The rich colors and sleek displays are perfect. Absolutely recommend this beautiful store.

Vince gave us a fabulous experience! I went in last night to purchase a chain for a pendant, and he…read moreimmediately jumped in to make the process easy. Once he got a feel for my vibe, he showed me options I wouldn't have picked myself -- and they ended up fitting my style and the pendant perfectly. I'm pretty indecisive, but I never felt rushed. While my husband and I talked through the different options, Vince gave us space to decide, which was so refreshing compared to other jewelry stores where they tend to hover. He felt genuinely interested in building a connection with us, and it made the whole experience more fun and relaxed. A bajillion stars for Vince -- we can't wait to come back. Thanks again!

Joy is amazing give her a raise, she deserves it. Loved her service and friendly attitude!read more

TLDR: basically the boy sales associate either didn't like my sarcasm or didn't want to help a…read morecustomer that wears Rolex and Gucci because he pawned me off to an actually better associate named Ai. I really want to give T&Co. 5 stars because I've been a long time customer ever since I was a teenager. My engagement and wedding rings and wedding earrings and necklace are even from here. But today's experience should have been on an episode of, "sales associates behaving like they don't need to take home a paycheck." Went in on Memorial Day, May 26 around 6:35pm. I wanted to try on a watch to make sure it fit my big a*$ wrist. Really wanted to get the Union Square watch with Tiffany Blue brushed Calf strap. The boy that was helping me (didn't get his name but he was the only boy sales associate). He obviously didn't know his products because he took out a different color one (brown brushed Calf). As he was unwrapping it from the generic looking, plastic clam shell box I jokingly said, "hahahahah is that what the watches come in? Hahahahah" and laughed. He got all serious, like I hurt his ego and said "they all come like this from the manufacturer. Even Rolexes." Bro. It was just a joke. And if I wanted to buy another Rolex I wouldn't be in your store. Didn't you notice the one I was already wearing? I then told him that was not the color. Which I had already said. Then he said, "let me see if we even have it in store... oh no you can order it online or go to the Walnut Creek. It cost $3,700". Then he started putting the watch back inside the darn plastic to-go looking container. I said, "aren't you going to at least let me try it on." What in the good Lord are you doing there? Just standing around doing nothing in your empty store? He then asked a different sales associate to help me. Her name is Ai. She was cool. Very helpful and let me at least try it on. Answered my questions about my engagement ring. Although the watch didn't quite fit my fat a**, at least she said he was going to ask if they could switch the band for a longer one. Like damn dude that's all I wanted to know and homeboy got all butt hurt with my snarky comment. Relax man. I'll make sure to never pass you up if I ever feel like buying anything else in this store. Major turn off from ever returning.