Vince gave us a fabulous experience! I went in last night to purchase a chain for a pendant, and he immediately jumped in to make the process easy. Once he got a feel for my vibe, he showed me options I wouldn't have picked myself -- and they ended up fitting my style and the pendant perfectly. I'm pretty indecisive, but I never felt rushed. While my husband and I talked through the different options, Vince gave us space to decide, which was so refreshing compared to other jewelry stores where they tend to hover. He felt genuinely interested in building a connection with us, and it made the whole experience more fun and relaxed. A bajillion stars for Vince -- we can't wait to come back. Thanks again! read more

This is a beautiful tasteful store. Everything is sparkling and breathtaking. Michelle was lovely to me and very helpful. She is very polite and cheerful. This jewelry is fabulous without being over the top. I can imagine enjoying everything they have on display. I find this very wearable and elegant. The rich colors and sleek displays are perfect. Absolutely recommend this beautiful store. read more

Came in with 3 rings in mind and Vince made the experience so effortless and comfortable. He showed me the pieces I had my eyes on but unfortunately they didn't have one in stock. He did show me another piece that I didn't even think about since I'm a silver girly. But the two toned was definitely nice and made my stack better than expected. Overall, great experience! Would recommend Vince to help you! Thank you again. read more

Nice store, wish they had a little more on display but it's also not a huge store. Sometimes it's not clear if they have more versions of the same piece unless you ask or check the website. Vince was super cool. The gold standard when it comes to customer service imo. Really helpful, funny, great energy. read more

Vince is the best! He was so very helpful with selling me a ring that I ended up deciding didn't fit. When I came back he was equally wonderful in helping me exchange it for a different size. I look forward to seeing him when I pick it up from the store. This David Yurman store has a good amount of pieces to see and try on and I appreciate having their help when shopping for timeless pieces of jewelry! read more

Huge shoutout to Angel at David Yurman! We came in for a jewelry cleaning and ended up leaving with new jewelry thanks to Angel's help. He was so patient with my husband while he picked out a new bracelet, showing us all the different styles and options until we found exactly what he wanted. Excellent service, friendly attitude, and such a great experience overall. Highly recommend asking for Angel when you visit! read more

I just got my 7th piece today with the help of Vince . I am willing to drive a few hours to receive the exceptional customer service that this place has . Everyone here is good . Especially Vince . So personable . I adore DY and will continue to . They are priced well and have many different styles for all taste . read more

David Yurman - Jewelry Near Me - Santa Clara, California

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My husband and I had a fantastic experience yesterday at David Yurman in Westfield Valley Fair. Angel Cuevas helped us. We have a large collection between the two of us and it started developing 20- years ago and it was my something blue for our wedding 22+ years ago. They flawlessly cleaned all of our pieces and provided new pouches so they stay cleaner! My best friends just got me a piece for my 5-0 birthday. We will be working with Angel in 2026. Thanks for making our Saturday so great! read more

We had the most amazing experience with Carolina at David Yurman! From the moment we walked in, she made us feel welcomed and truly valued. Her knowledge, patience, and warm personality turned our purchase into such a special and memorable moment. Carolina went above and beyond to make sure everything was perfect, and her attention to detail made the experience unforgettable. If you're shopping at David Yurman, ask for Carolina--she'll make your time there exceptional! read more

This is seriously the best store for men's rings. If you are looking for a men's ring with more style other than the regular silver/gold bands then this is your store. My husband tried on several rings before coming to this store and none of them were that great or that different. I wanted him to love his ring because we're going to wear them forever so we might as well get rings we enjoy wearing. This store has a variety of men's bands so I knew he would find one here that he loved. He gave me his top 3 choices than let me choose which one to purchase. I chose the one that he liked the best and it complimented my ring pretty nicely also. We had Brandon help us and he was amazing. Everyone in the store is really helpful. It was a great shopping experience. read more

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Alright, so I will say that who you get helping you makes a world of difference. I've had a couple different ladies help me previous and they were very dry, didn't really seem to listen to what I wanted and were just rushing me into a purchase that THEY liked. On the other hand...Vince is THE freaking man. He's great at his job for the customer and for DY. I don't want anyone helping me but him from here on out. He listens to everything you want, lets you take your time, and is a no judgement kind of guy. He's extremely responsive and bends backwards for the customer with a smile on his face. Just what I need when spending a pretty penny on jewelry. I hope he is around for a while and the store does whatever they can to retain him, because he deserves it. I've bought 2 pieces for myself within a week from him and not because I felt pressured, but because I was elated with the service and found exactly what I wanted. I'm very happy with my black diamond men's bracelet! Thank you, Vince! read more

We got our wedding rings here and my partner had a fitting issue with his. It took 4 months and several tries looking at different options for resizing, finally they were able to offer to special make his size. The rings are so special to us, they are just perfect!Thank you to Jonathan and special thanks to Michelle the store manager, your service was excellent! Thank you for listening and for all your hard efforts to get us the rings of our lifetime! read more

David Yurman - Jewelry Near Me - Santa Clara, California

Scam scam They sold my mom this gift for me and after wearing it just one time it broke. I stopped by the store to attempt to exchange it for a new one, but they would not accept it, because I did not have the profile information for the store read more

David Yurman - Broken bracelet Scam company - Jewelry Near Me - Santa Clara, California

About 2 months ago I made my first purchase with David yurman. It was an exciting, good experience. I purchased 2 items, a pendant necklace and a pair of earrings. About 3 weeks into ownership, I was adjusting the chain around my neck and I felt it release and come loose. One of the links had opened, very surprising. I took it to one of your stores, they offered to replace the necklace, for sentimental reasons I choose to keep the one I have, you offered to repair it. Great! Thank you. What is frustrates me is i received a email that said it would be ready in 2 weeks and I would be notified if there was a delay. I haven't received that follow up. It's been 4-5 weeks now. I'm also frustrated that it broke in the first place from a normal interaction with the necklace. It makes me uncomfortable because a reasonable person would doubt my story. How could the necklace break while I rotate the chain around my neck? To be honest it makes me doubt the quality of your company. Since then, I've heard from management at Sethi in Mountain View. David yurmans jewelry breaks often and your repairs take a long time. So far you're living up to what I hearing. It's unfortunate that I'm getting the same experience. I'm annoyed that I can't wear the jewelry I purchased so recently. I'm annoyed that after calling, they have been really bad about following up. Terrible! read more

I really enjoy this brand a lot. I own a few of dy pieces such as their emerald pendant and also a couple of thei rings. Their crew is also top notch! Jonathan being the one to always provide me good customer service when I'm looking for a certain jewelry. I also have to mention Vince, michelle and Chelsea for providing the same service, they are all such a great crew. read more

If you have to shop here, shop with Vince. When I think of high end customer service, I think of the service Vince provided my husband and I with. He was so cool, kind and knowledgeable. This was our first time shopping at David Yurman, and we were so happy with beginning to end. Thank you, Vince! read more

The worst customer service. You would think working for a reputable brand like David Yurman you would have the best sales rep out on the floor Every time I go to this mall I always stop by the DY store. I love their jewelry. But that day I felt like I don't want to come back. I bought my cuff bracelet at the David Yurman store at the Forum in Las Vegas. Unfortunately at the airport on our flight back to the bay someone stole my bag of goodies and the box that came with my purchase. Good thing I was wearing my bracelet. I decided to drop by the DY store in Santa Clara and ask if they can give me a box to store my bracelet in when I'm not wearing it. I remembered when I purchased my bracelet in Vegas that they gave me a nice beautiful box with a pouch. To my disappointment, the lady at the DY store in Santa Clara was not friendly nor helpful. I explained my situation and she looked over to the man next to her, as if she was waiting for his approval to give me a box. I then looked at the man and said I have my receipt of my purchase in my email. The lady came back with a pouch, I asked if I can have a box as well. She then hesitated and looked over the man again. At this point I was frustrated and felt so humiliated how they were hesitating just for a box. I would've paid for a replacement box if it was so difficult for them to give me one. I then told them if I'm going to pay a lot of money for a piece of jewelry I would like to have a box and a pouch which that is what I got when I purchased my bracelet. So finally they handed me a box with a pouch and looked at me like they just wanted me to go, I felt so humiliated by the customer service/treatment I got that day at the DY store. I then asked if I can just get a bag. The box was big and I didn't want to walk around the mall holding a DY jewelry box. Then he said he can give me just a regular bag so it conceals the box. I told him it doesn't matter what bag just as long as I don't have to hold this big box around the mall. That's so tacky. I felt so humiliated, so unwelcome and very very disappointed with the customer service. They should retrain the sales reps to be better with customers. Especially when people pay a lot of money for DY jewelry. read more

Working with Brandon on several occasions was a pleasure. He is personable, charming, and very down-to-earth. One can tell he loves what he does, and it exudes fun, classiness, and professionalism. There was ever a time we felt pressured by Brandon. The store manager and Brandon work respectively, and we're very accommodating and provide excellent customer service. The store setup is comfortable and with a nice seating area. Brandon always offered us refreshments and a warm and happy welcome whenever we stopped in. I am a perfectionist, and I noted to Brandon a few flaws in one of the designs, and he took it well and acknowledged my observations on the difference. My purchases have been excellent, and I enjoy every piece I've purchased, even though there are slight imperfections in the design quality. Most people will miss it, as the store acknowledged. What is lovely to top off it all was I received beautiful bouquets from the store manager welcoming us to their David Yurman family. It's always a pleasure. Atmosphere: 4.5 stars Service: 5 stars Quality: 4 - 4.5 stars Value: overpriced read more

Not good service. Waited for a long time for assistance while one sales person was having a personal conversation. Another salesman came out - looked at us standing there waiting for help- turned around and walked back behind a wall....this jewelry can be purchased anywhere so no need to shop here. read more

These rings are so much more interesting than other mens bands! Love the selection and the details. Amie was very helpful and is helping to track down some very low stock items. Hoping she finds them because this is our favorite out of several stores read more

David Yurman - Jewelry Near Me - Santa Clara, California

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My fiancé and I had a great experience here. He found his ring online and I suggested that we find a storefront, so that he could actually try it on before we purchased it (considering it is a piece he will likely wear for the rest of his life). We found his ring at the Valley Fair Mall in San Jose. We called ahead and had someone set aside the ring in his size for us. The mall itself is gorgeous! The David Yurman store was lovely and we were treated very nicely from the minute we walked in until the minute we left - which was a pleasant surprise considering our ring was one of the more reasonably priced (versus high-priced) pieces. Overall a really great experience that we would recommend. read more

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If I have a weakness, one of them is for jewelry. Take me shopping with you the next time you feel like "just browsing" and just watch.. Before you know it, you'll be pulling out the plastic and signing off on the line. A box of fancy truffles, some bottled waters and a pretty box filed with your shiny new bling and BOOM. You did it. Congratulations. #treatyoself-- Favorite hashtag ever. Because seriously? Why not? I could go into the whole YOLO spiel but you've heard all that before. Jewelry just makes you feel good. With that being said, service is on point here. Alia was our sales associate for this day and she was amazing. Not pushy at all, really patient, gracious, accommodating, and down to earth. Oh and she really had it easy this day because I was there to be the perfect enabler for my gf who was buying jewelry. (Because basically I was there to tell her that if she didn't leave the store with those beautiful "Quatrefoil Venetian studs in Rose Gold," she would regret it for the rest of her life.) Ummm dramatic much? And when I asked to try the pieces along with the matching necklace, my thoughts were-- "Kayce, (gf who was purchasing) I mean.. Really?! These are gorgeous. Look at them. Stunning pieces of shiny sparkly jewels adorning your ears. Ahhhh..." As I looked at myself in the mirror and admired the studs/earrings I was starting to get the feeling too. What's that feeling you ask? The feeling of pure joy when you have some dainty precious diamonds adorning your neck and ears. Go see Alia. Try on some David Yurman pieces. Indulge yourself. read more

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Really enjoy shopping at DY. I bought my husband a silver chain from here for his birthday and unfortunately a few months later the chain link broke. We took it into David Yurman to get it fixed but they were nice enough to replace the chain altogether. We appreciated the quick and efficient replacement without even having to ask. read more

Ordered the 2.7mm necklace online based on the online recommendations; bad idea. So I went to the store and received great service and the appropriate size chain for my new tag. read more

David Yurman - 3.8mm and 42mm onyx tag - Jewelry Near Me - Santa Clara, California

I came in to return a product the other day so this review will be based on that. When I first walked in there was no one to greet you at the front of the shop. There were also no customers in the store at the time. As I turned to go deeper in the store I found a sales associate putting some jewelry back in the display case and she asked how she could help. I informed her about my return but the packing slip I brought from the packaging did not contain the price. I located the email that confirmed my order # and showed the price and handed her that for review. This is the part of the process that needs to be addressed. She proceeded to walk away with my phone (unlocked) and my return into a back room. Now this is not the first shop I've visited that doesn't have a register on the sales floor. I've been to multiple Gucci locations where the checkout/return process is essentially handled just outside the employee break or stock room. I waited patiently as I wasn't too pleased I allowed her to take my phone like that and I didn't escort her. Not to say they were doing anything deceptive back there but this is a crazy world we live in and who's to say someone back there isn't cloning my phone or doing something else they shouldn't be doing. They have access to my email and just about everything else. After a few minutes she returned because my phone locked itself and she needed it unlocked again. I unlocked it and this time followed her as she also needed my credit card to process the refund. Turns out there was a gentleman (manager?) in the back writing the information down and he failed to write something down in time from the email. She informed him I was there and he requested the information and said he no longer needed the phone. I returned to the sales floor (they still had my credit card) and waited about 5 more minutes for them to finish. She eventually returned and had me sign two receipts to confirm the process. This process needs to change, you should never take a customers phone with out them accompanying you. Or you can simply request they forward a copy of the receipt to the store if you don't have access to pull up their order from your system. read more

Turned in a bracelet for a minor repair and was informed the repair could take quite awhile. No problem, I'm reasonable, nice things are worth the wait. Called today and was informed the bracelet was ready for pickup. In fact the bracelet was ready two weeks after it was turned in for repair (normally a great thing!) but this was 6 months ago! I didn't call because I assumed due to the pandemic supply chain and labor shortage after-effects the bracelet was still being worked on (my basis for this assumption was when I purchased it it took 6 months to complete larger sizing). The CSR told me someone emailed me when the bracelet was ready and we confirmed they emailed the wrong address. Not the address on the repair nor my client profile. No follow up phone call, no second attempt, no third attempt, nothing. And no apology, just please pay $15 and the repair fee for us to ship it to you. Grumble. Come on, this is David Yurman. Fine jewelry. I own quite a few pieces and I expect more. Thick holiday catalogs and snazzy IG posts don't go very far if my local DY boutique can't handle a simple repair. We have choices and Tiffany & Co, Cartier, Ippolita all look pretty great about now. read more

I had the best customer service here. My husband surprised me with a gorgeous 18k bracelet for our anniversary but wanted to get a smaller size. We went in and had 2 sales associates greet us. They were so friendly and helpful. I did get a smaller bracelet and upgraded with a bit of bling. It looked fab! That was my first time at the store and plan to return for more goodies. Ask for Zach and or Uriel. We will return!! read more

I have to confirm that the service at this location is absolutely awful, not just for a luxury brand, but for any brand. We walked into the store looking for something specific - the sales lady after saying something sarcastic by way of introduction, then proceeded to be absolutely no help at well. They would not offer any actual assistance or advice about there merchandise, or any assistance with options for sizing, looking at potential other locations for sold out items, or anything helpful. I went to Nordstroms after, and the sales person there was more helpful. Nice jewellery, but if the staff don't buck up - this place will have its brand ruined read more

I love this store very much, even more impressed recently by the post-Covid protocols. My temp was taken before entering the store, and hand sanitizer was readily available through the store. I was help by Erma- who was very sweet, patient, and thoughtful through tour interactions. I am excited to go back and take the rings and bracelet I have to be cleaned so I can continue to shop and plan my next DY purchase! read more

I'm gonna give it a 3 because Zach turned it around from Emma's service otherwise it's 1 star for me or a negative. So rude answering phone calls here and getting thrown around!! read more

SA at DY told me that prices will be going up sometime very soon...this would apply to all DY goods sold in department stores also. Just an FYI, so for those who have been seriously considering a DY piece, take the plunge soon! I came in again to show my cousin the cable bracelet and Edward remembered my and my aunt's names. Great service, even if we haven't purchased anything. read more

I have always loved David Yurman jewelry, my family are huge fan of due to uniqueness of the design and priceless pieces. I been shopping around for David Yurmans bracelets and have visited Saks and Nordstrom to see the selection. I ended up at Valley Fair location, which I am excited they finally open own store, the store selections are amazing, they are very customer tailored as well. If they don't have it they will make it for you... I couldn't decide exactly what I wanted and kept going back and forth, the sales consultant was absolutely helpful and very knowledgeable. She was able to share her recommendation. It wasn't shady where they try to up sale their products at all. She offered champagne and chocolate, even after my final purchase and transaction was completed, she let us sit around the sofa and enjoy the champagne. They definitely appreciate and value their customer, they are not quick to throw you out the door once you are done. read more

I brought my young toddler son and sometimes it is not easy to shop with baby but they were so nice to my son and gave him nice drink and stuff. So i and my husband could shop what we want. They were all nice people and product is nice too. read more

Love love love this store. Everyone is so sweet and nice and helpful. My fiance has only great things to say about each staff member when he needed answers to his millions questions when looking for the perfect ring!!! We also went there to pickup my ring after the aize adjustment and even though they were closed, they still gave me the ring and had us sign the papers through the door crack so we dont have to come back all that way :)))) read more

Went in here to exchange a $700 coral bracelet, walked out with a $9000 18k gold an diamond bracelet. Good salesmanship or good merchandise, you be the judge. Or maybe it was the champagne they gave us that got us tipsy... I see what you did there :) All jokes aside definitely a nice collection of sophisticated pieces that don't look generic at all. If you are a fine jewelry connoisseur, this is your place. read more

David Yurman has some of the most amazing pieces I have ever seen. I am floored by the craftsmanship and artistry here. Especially the men's collection. There is simply nothing like this on the market and they are blending fine materials and gemstones in unexpected combinations - with designs will totally blow you away. Generally speaking I am not a huge fan of "fine jewelry" - what can I say... I am a practical kind of guy. However... David Yurman has shed a new light on the subject for me and made me a believer. Talk to Louis at the Valley Fair store - he's the best. read more

I would opt against purchasing from this brand and more specifically this location. I had placed a repair (which by the way, DY does not have warranties on their products) on June 19, and was told I would receive my repair in about 4-6 weeks, and they would contact me to approve the repair once they had received a quote for the actual repair. 6 weeks passed and I hadn't received my repair, which they told me had now extended to 6-8 weeks, then 8-10 weeks and now almost 3 months. Every time I've called myself, despite representatives and managers promising they would call back. On my most recent call, a representative quite literally said, "Yeah, this location doesn't necessarily do the best job of following up." I would advise not going to this location unless you want sub-par customer service and avoid DY in general as they don't back the "quality" of their products. read more

Stopped by the store today to clean my bracelet. I didn't have an appointment. Zach examined my bracelet and told me he will need an hour because mine was in not so good condition. He said the alternative is to send it to their NY store for special treatment for $85. However, he advised that he will try his best to restore it and it'll be free. I left it at the store for an hour. When I went back, the bracelet was cleaned very very well. I was very happy and I very much appreciate Zach's excellent service!!! read more

I won't buy DY jewelry again. The latch on my $1000 lapis maritime curb bracelet wouldn't stay shut, meaning that the bracelet would just randomly fall off. I took it the the David Yurman store in Costa Mesa. They in turn had to mail it somewhere for repair. I got the bracelet back a couple of weeks later. Was charged $85 for the repair. Guess what? Latch still doesn't work. I dare not even wear the bracelet now as it just falls off at random times. read more

David Yurman - Expensive crap. - Jewelry Near Me - Santa Clara, California

Sadly, I agree with the other one-star postings. Sales may be great, but customer service was atrocious. When my husband bought my wedding ring, 4 was the smallest size offered. He explained that my finger was much smaller. The sales person said resizing to fit would not be an issue. Bui handled the first resizing, and he was great to work with, but the ring came back still too big. The second time I came, Jennifer started the order and told me there would be a fee. When I argued there should be no fee, Melissa, the manager, stepped in and said, "Well, to be fair we resized it once already and extra platinum is very expensive." I argued that wasn't the policy or what we were initially told, or we never would have bought the ring. Melissa didn't back down, but eventually she and Jennifer must have chatted in a back room because the fee was waived. Unfortunately, having to fight so hard for what should be standard service at a high-end jeweler has made me vow never to shop at DY again. read more