After 25 years of marriage, I decided it was time to upgrade my diamond and explore a new engagement ring setting. Since I originally purchased my setting years ago at the original Shane Co. building, I remembered having such a great experience. When I walked in, Mateo immediately welcomed me and guided me through a selection of round and cushion-cut diamonds. After some consideration, I realized I still loved my original setting and simply wanted a larger diamond. Mateo showed me several options and, even though I wasn't ready to make a purchase that day, he was incredibly patient and never once pressured me. He even followed up by emailing details about the two diamonds I was most interested in. A couple of weeks later, after going back and forth on a few options I found on ShaneCo.com, Mateo arranged to have them sent to the Cupertino store for me to view. They arrived within just a few days. At that point, I worked with Desi, who was wonderfully patient and helpful. She took the time to show me the differences between the diamonds and let me view them under various lighting conditions. Throughout my indecision, she maintained a pleasant, supportive demeanor. I ultimately chose a 1.8-carat diamond, had my ring resized, and turned my original diamond into a pendant. I truly appreciated that Desi never rushed me and made the entire process feel comfortable and enjoyable. When my husband and I returned to pick everything up, Lis welcomed us and cheerfully assisted us. She beautifully presented the pieces, and while admiring them, we noticed a slight slope in the crown setting. Lis immediately took care of it! She kindly had the ring examined, and the team promptly apologized and worked to fix it. Although we had to pick it up the next day, it was absolutely worth the wait. Lis made sure everything was perfect before we left. From start to finish, the entire experience was exceptional. I'm beyond happy with my purchase and the service I received. I can confidently say I'm a loyal customer of Shane Co! Many thanks to Mateo, Desi, and Lis for making this such a memorable experience and for helping me walk away with truly beautiful, sparkling, and meaningful pieces. read more

Shane Co. - My original diamond set as a pendant. - Jewelry Near Me - Cupertino, California

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I'm absolutely in love with my wedding ring It feels like a little piece of the ocean I get to carry with me every day. The deep blue stones remind me of endless waves, open skies, and that sense of calm and freedom I've always been drawn to. I wanted something that reflected my free spirit and my love for nature. This ring is exactly that, unique, incredibly meaningful, and completely me. A huge thank you to Shane Co Cupertino for helping my husband and I find something so perfect. Every staff member is knowledgeable and kind. They take great care in getting to know you and finding jewlry that fits your unique personality. Every time I look at my ring, I'm reminded of the love of my husband and I, and the beauty of world that inspires me. read more

Shane Co. - Jewelry Near Me - Cupertino, California

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My wife and I visited the Cupertino location to repair and upgrade her ring and had a great experience. Gargi was patient, kind, and attentive, taking the time to show us different options and making us feel comfortable despite our limited budget. She even remembered personal details when I returned, which really stood out. When we came back, we were helped by Desi, who was warm, professional, and welcoming, making the final steps smooth and easy. Most importantly, my wife is very happy with her ring. We truly appreciate the care and kindness both Gargi and Desi showed us. They made the experience easy and enjoyable, and we would gladly return. read more

Shane does a wonderful job and has an excellent staff! Lis helped me find a very special band for my engagement ring! I had been looking for 2o plus years! Lis did a great job going through a ton of bands to find an unbelievable match! She was right! It is absolutely above and beyond what I ever imagined! We Love Lis and Shane! read more

Lots of on-going construction, but they are open and I definitely notice the improvements. Very friendly staff, shout out to Genna! We come here for our complimentary cleaning of our rings - it's also a requirement to ensure that the diamond has a lifetime warranty should it ever fall off. Even though there is complimentary cleaning, a mobile cleaning kit was introduced to me for $35. I figured we'd give it a try - but we'll still come often for the complimentary professional cleaning. read more

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Engagement ring shopping. Did lots of research on line then visited multip jewelry stores. In terms of quality, value, in store inventory & experience, Shane was my top choice. Show room was huge & upscale with a large inventory both on display or in the back room. John was fantastic: patient, informative but not pressuring. I came in with a set of criteria but still spend over an hour trying on various diamonds & settings before finding the perfect one. Follow up communcation was effective via email, texting, you can also check the job status on line. Our job was completed in 4 days. The ring came in a nice gift box set, it wasn't Tiffany but more than adequate. i also requested an extra pocket size box for that moment of truth. read more

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This is my engagement ring buying experience Aug 2023. I researched diamonds and rings online. Learned about 4Cs. My gf (now wife) wanted a natural diamond 1ct. So i was stuck at a higher price point than a lab grown even though theyre chemically exactly the same and lab growns are in general more perfect (or too perfect). The good thing is that she did not mind a lower color or clarity as long as it looked good. I finally decided to look in person. My gf (now wife) and I went to Shane Co to look at rings and diamonds. We saw the differences in the 4 C's among their diamonds. Shane Co is too expensive for diamonds. They offer a lifetime warranty for their diamond, but i feel like that is unnecessary. If you break a diamond...youre doing something wrong. If you lose a diamond, that is just bad quality from Shane Co. Overall if you can find a diamond you like in person cheaper, then buy it cheaper. I ended up buying a diamond from Blue Nile. Round, 1ct, J color, a VERY nice SI1 clarity, Excellent cut. No black inclusions. Small clouding. Cleaning the diamond makes the most difference in sparkliness to us cause we get our fingerprints all over it and it dulls it w/o a cleaning. My gf found a unique Lyon Infinity ring at shane co. that you literally cannot find on any other site. I tried so hard to look for an alternative but none was found. In the end I had to buy it from Shane co. Turnaround time was within a week i think. It took us maybe 6 visits to really really decide that there was no alternative to the ring. If you dont have a fancy ring choice, again i would find a cheaper option somewhere else. If that unique ring can only be found at Shane co., then definitely buy it. The lifetime warranty covers the ring that we bought but not the diamond. We got 6 prongs so hopefully the diamond doesnt get lost. We met with basically all of their employed staff at the time across the 6 visits and we didnt feel pressured at all. We did not end up buying rings from Shane but we did look also. All in all it was a great experience at Shane. I guess the radio commercials really do help :P read more

Shane Co. - Jewelry Near Me - Cupertino, California

My first experience with Shane Co. was very pleasant, it was when I went wedding band shopping with my then fiancé at the time. They had a variety of options to choose from, but I knew exactly what I wanted. Since I already had an engagement ring that POPPED, I wanted a plain wedding band. I got a comfort white gold band and my now husband got a comfort gold wedding band. The customer service was amazing, the employee there were very patient as we kept going back and forth between the bands. We got welcomed right away when we first arrived, and the process went by smoothly. We ended up getting our wedding band engraved to make it personal. I love that I'm able to resize my ring because they offer complimentary ring resizing! The only thing is that the drive is a bit of a distance. My husband also purchased my engagement ring here as well! And he told me he had the best experience! He totally surprised me with proposing. He was able to express to the worker what I liked, and what I did for work and also what he wanted to accomplish and purchase a beautiful ring to propose to me with. I love it! I hope to purchase more every day rings from them as well. read more

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There's a reason they're a Bay Area ICON. My fiancée got my dream ring here (bc I told him it would be the best quality & warranty) and we noticed after he proposed that my center stone was slightly crooked because he customized a setting intended for a different stone, so they put an entirely different set of prongs on my band for the oval center stone. I brought it in and they agreed immediately (even though it was slight) they happily took it in and scheduled a pickup for me, coming back in to pick it up was a breeze! I love coming into the store because it feels so luxurious. I love that they check ID to make sure the right person is picking it up. I'm so happy we picked Shane co! read more

Shane Co. - After fixing - Jewelry Near Me - Cupertino, California

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My experience with customer service has been very disappointing. I have come multiple times for cleanings and wedding band shopping, and each time they act surprised to see I've even stepped in there. I always feel rushed and unheard, and overall sense the representative just doesn't want to help me. The enthusiasm is underwhelming. On the occasions I have come with my fiancé, they have been slightly more attentive, but when I come alone they look at me like I'm crazy to be there. It's incredibly disappointing and disheartening and makes me feel like I should not return. read more

I have been coming here since I bought my 30th bday ring for myself. I had the absolute pleasure of being helped by Sandra and Alice during my recent visit to Shane Co. in Cupertino, and I can't say enough about how fantastic they were. From the moment I walked in, both ladies made me feel welcome and genuinely cared for. Their professionalism, product knowledge, and warm personalities created a truly exceptional customer experience. Sandra was incredibly patient and attentive. Her attention to detail and honesty made me feel confident in my decisions. Alice brought such a positive energy to the process. She was friendly, knowledgeable, and incredibly helpful in making sure I understood all the options available to my best friend Linda. Her passion for what she does really shines through, and it made the experience even more enjoyable. Together, Sandra and Alice with their teamwork, care, and commitment to excellence are a true reflection of Shane Co.'s values. Highly recommend asking for Sandra and Alice if you want top-notch service with a personal touch. I will absolutely be coming back because of them! read more

Shane Co. - Jewelry Near Me - Cupertino, California

My husband and I came to exchange an anniversary present and Gargi was so helpful. Everything was easy and hassle free. The showroom has so many lovely pieces. The star was Gargi - she so kindly helped me chose a new piece. She also offered to clean my wedding ring and band even though it was from an outside jeweler. She was provided excellent service and because of that, I will highly recommend and return! read more

Lis Millano was very helpful in showing us different options of rings that we were interested in. She was very knowledgeable and friendly and very willing to show us many different options. Very helpful. read more

We initially visited this Shane location as it was highly recommend by a close friend of ours for engagement and wedding ring needs. Shane was our first stop in shopping and, although we visited other stores, the ring we ended up picking, and the people that helped us, was truly the reason we kept coming back to Shane! We just had to keep coming back, plus - our customer service experience here at Shane's was unmatched. Special SHOUT OUT to Desi!! Desi was honest, kind, excited, and warm with us. Thank you, Desi! We still look forward to seeing her every time we come in. Everyone at Shane works well together as a team and was able to answer our questions. They definitely feel like your friend in the jewelry business. Thank you to everyone for being a big part of the start to our forever! read more

Nothing short of amazing. This month the wife and I will have been married for 20 years. She never asks for anything, but this year wanted a ring to go with her wedding ring. I always swore to myself that I would never step foot in Shane Co because of the way Tom used to dominate the airwaves, but something also told me that this place was probably the best quality place I could go to. So I suggested we go to Shane Co instead of back to Zales where we got her original ring. We were greeted by our salesman Eric, who was probably the best salesperson I've ever dealt with. He was no pressure, super accommodating, knowledgeable and great to work with. I don't know the exact number of rings my wife handled, but it felt like it was a lot. In the end we ended up picking out two beautiful matching platinum and diamond rings, one to straddle each side of her original ring. One for each decade of her putting up with me. Eric also looked over her original ring and showed us that it needed to be retipped because the old setting was worn and we were at risk of losing one of the diamonds. The price seemed very fair for the repair work so we went with it. Today we picked up the new rings and the old ring, I have no idea what all was involved with fixing the old ring but it looks more amazing today than when we originally bought it. I'm really happy that we decided to forgo the mall and stopped in here. read more

This is coming from someone who never writes reviews. This place is AMAZING! Especially SANDRA!! Big boss of Shane Co if you read this Sandra deserves employee of the year. I've brought my engagement ring in a few times to tweak the look of it and every time Sandra is nothing but happy and smiling and listens to all my ideas. It truly makes the experience so much better. I cannot recommend this place enough - responsive, friendly, and great work! Shoutout to Patrick too an amazing jeweler! read more

Me and my fiancé enjoyed shopping for my ring here. Service was great and I've gone in a few times to have my ring cleaned or repaired, and their service is always top tier! read more

Shane Co. - Jewelry Near Me - Cupertino, California

Me and my partner were looking at rings because of course I want the best and whatever she wants. Jenna was absolutely amazing, from being transparent to where the diamonds were from, to showing each type and shape of diamond. She brought out everything down to band size of what my partner wanted. She was very enthusiastic and helpful and ready to bring anything and everything we wanted. She explained the warranty in deep detail and it sold us. Had a great experience at the store with the staff but specifically her! read more

Sandra is fantastic and incredibly helpful! She consistently makes our day, and my daughter and I truly feel her expertise is unmatched. Sandra always provides the best recommendations and has become our go-to person for finding exquisite jewelry. We know we can always trust her to help us find something beautiful. I will continue to come back to Shane Co. specifically because of the amazing service she provides! read more

I had a wonderful experience at Shane Co, Cupertino! From the moment my boyfriend and I walked in, we were greeted by Genna, who was incredibly helpful and friendly. Genna showed me all the engagement ring options, and I honestly didn't think I would find the perfect one. However, thanks to her excellent customer service and friendly demeanor, I not only found a ring I loved but also decided on it!! Thank you again for the exceptional experience. read more

We started our engagement ring shopping journey at Shane Co. and were so lucky to work with Alice. Alice is truly the best! She is so kind, honest, and thoughtful. I was having a hard time finding a center stone shape I liked (nothing felt right on me), but Alice helped me discover the elongated cushion, and I totally fell in love with it! We did look at a few other places and I honestly did not have a better experience than I did with Alice! She was so helpful with advice, answering questions, and really gave no pressure and helped me find what worked right with me, my timing, and budget. I tried on a bunch of rings that I picked, and didn't love any of them at first, which was kind of discouraging. She was so patient and supportive in helping me find something I liked and didn't rush me, as I tried on so many rings. Alice kept working with me, pulling more options, and magically helped me find the one! She even transferred pieces I loved and a diamond I'd love for me to try before I asked. She just totally got me; she knows how to look out for people and support them in this journey! I came in with my mom once and my boyfriend another time, and they both loved her too. She made the whole experience so fun and special, and I genuinely don't think I would've found my ring, or diamond, without her! I am obsessed with it and it's thanks to her I found such a special forever ring that will symbolize such a special thing in my life. Alice, thank you again! You're amazing, and I feel so lucky we got to meet you. Would highly recommend anyone go to Shane Co when looking for an engagement ring and working with Alice!! read more

I made my first purchase at Shane co, and it was to upgrade my wedding rings. Scared at first and was clueless walking in! But Sandra made me feel comfortable and like I was talking to my sister! She listened to all my concerns and wants and helped me choose the perfect ring ! Definitely recommend Shane co and Sandra! read more

I came to get my bracelet resized and the staff were very nice during the whole process. We were checked in at the front where they took down our name, phone number, and what we were looking to do today. We looked around while waiting and eventually made ourselves a coffee and hot chocolate at the self serve station. The worker was quick in helping us with the resizing process, marking down where to cut and move the parts to. I learned that they give you the resized bracelet back along with the chain they take off so that you can add it back if needed. She also said we would get a new box upon pick up in 5 days. I now have an experience to tie to their slogan "a friend in the jewelry business". read more

The quality of the diamond was superb! The service was excellent! Kyle and Megan were very knowledgeable and taught me a lot of things about diamond and finding the ring that complement my diamond. The cutting of their diamonds were excellent. Now, I can were my ring every day without hesitation due to their free diamond replacement policy . I am very happy with my choice. I highly recommend this place for people who are looking for a best place to purchase your diamond ring. read more

Shane Co. - Jewelry Near Me - Cupertino, California

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My experience at Shane Co. has been absolutely fantastic, all thanks to Sandra. From the moment I walk in, she is always incredibly welcoming and attentive. She takes the time to listen to what I am looking for and offers valuable, personalized recommendations without any pressure. Her expertise and patience helps me find the perfect pieces of jewelry EVERY TIME. She has a real gift for making customers feel special and her passion for what she does truly shines through. I continue to return just to meet with Sandra every time I need to show myself some self-love by buying myself beautiful jewelry. read more

We went to the one at Cupertino. Since it was semi-COVID, we set up an appointment with Shane Company. I already had the ring made up online and just needed to have her fitted. The salesperson was great. No nonsense and just did all the business. I needed a ring myself and he showed me some a Cobalt style ring. Such great service, we ended up purchasing a wedding band. Great customer service...it's been 2 years since our wedding and we wanted to know what our ring size was. I called Shane Company and without hesitation, they told us our ring size. Highly recommended, it's going to be a big day...do it right. read more

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Very friendly and knowledgeable personal. Highly recommended with great prices and inventory like you wouldn't believe

Updating my experience only on my shop order customer service I received. I called in today requesting to have my ring shipped to me if possible to save a 40 minute commute each way. The lady I spoke to was a gem. She was so nice and polite and took care of my request within a 5 minute phone call. Thanks to her she gave me a better impression of this location and possibly just caught the wrong person on the wrong day on my last visit. read more

Sarah and Austin were amazing help today helping my wife and I finally choose out our wedding bands. We had our kids with us but they were still patient to help us through the buying process. We were also happy and relieved when we were able to repair the engagement ring thanks to the lifetime warranty. One of the small diamonds came off but they were able to repair it free of charge. We will be coming back to them for future jewelry products and services. Store is clean and fresh as usual and the customer service was nothing but professional and courteous. Also huge shout out to Kyle who originally helped me pick out the engagement ring for my wife. read more

I don't usually write reviews, but I felt compelled to express my gratitude for the exceptional service I received from an employee named Alice. She was incredibly kind and patient as she helped me resize my wedding ring set. Her willingness to go above and beyond truly made a difference in my experience. Thank you so much, Alice, for your thoughtful assistance and support. It meant a lot to me! read more

Growing up in the Bay Area and hearing many good things from friends about Shane's Company, we were very excited to come in and look at engagement rings yesterday evening. We were greeted quickly even though we were about 15 minutes late to our appointment and had someone help us right away. My partner and I were amazed by the selection, but the associate was passive and not engaged with us. I understand it was a Friday evening and everyone was tired after a long day, so we did not catch these red flags at the moment. It somehow felt like a bad, boring experience, and then we realized it was mainly influenced by our associate, because it was the very opposite of our great experience at Brilliant Earth. Coming in here, I was just not expecting that to be pretty much left alone to pick our choices, while the associate would only talk when we asked questions and she offer no feedback or suggestion unlike every other associate we heard in the store and the wonderful interaction we had at Brilliant Earth. Later on, we even realized she did not introduce herself and ask our names at the beginning. I was walking around at the end when she told my partner that she was working on our "wish list" but did not mention how she was sending it to us (she was already about to leave when I came back). Perhaps, she didn't even know what appointment it was or who we were, because I still don't know where our wish list is - no emails, no paper, no links. Unfortunately, unlike our experiences at Brilliant Earth with the attentive associate, who sent details and our choices to my email right after our visit, this is probably not our location to come again. read more

I had a great experience coming in with my wife looking for a present for my wife. Savannah did a great job highlighting all of the different options and understanding my wife's vision for funky jewelry. Savannah's consultative approach was one of the best I've ever experienced! read more

Shane Co. - Jewelry Near Me - Cupertino, California

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Updated review. I went to Shane Co Cupertino to pick up my online order and Gargi gave me excellent customer service and turned my previous experience around. I must say I am impressed how Shane Co was quick to set things right by wanting to make my shopping experience better and I appreciate that. There was miscommunication when ordering from online to the store, but it was clarified later and Gargi helped make my in store experience more pleasant as I was not expecting it to go well since I was still upset. Thanks again! read more

The best customer service ever! They treat you right! Everyone is very nice and helpful, and the selection of jewelry is amazing! read more

This review is long overdue! Going into a jewelry shop for the very first time and for it to be for my finance's engagement ring, I was truly blown away by the customer service, recommendations, and thorough explanations. Hank Inderlied, the general manager was very accommodating, patient, and was able to build the custom ring my future wife wanted. My fiancé was extremely happy and satisfied with the ring. Hank and team definitely made the proposal experience a most memorable one!! Highly recommend this location and if you need a jewelry guy, Hank is him! read more

My husband and I bought our wedding bands from here, the service provided by the staff was exceptional, all are willing to help and friendly. They offer a lot of selection of jewelry from rings, bracelets, necklaces and more. We love that we can get our rings cleaned as often as we want and it doesn't take longer than 10-15 minutes each time. read more

The Shane co really has the best (and proper) way to show engagement rings. They carry a huge variety of settings without the stone. Then you tell them the size , cut, color , quality that you are looking for. They find the loose diamond and drop it into the setting so you can get a feel of exactly how it will look. Other jewelers typically already have the center stone in the setting so it might not be the size that you are looking for. The sales associate gave us a tray as our shopping cart so we can compare the various settings. Overall excellent service and great shopping experience. read more

Shane Co. - I was looking at a squarish hallow with a round center diamond. I asked for a 1 carat, F color, vs 1 diamond to see how it would look. - Jewelry Near Me - Cupertino, California

Wow, what incredible service! I hadn't been to Shane Co in years (as in not since the early 90s). I was struggling to find something for my daughter's bday that I liked and was nearby, so I decided to give them a try. I was immediately greeted by the nicest young lady, Megan, who was just wonderful. She talked with me about what I was looking for and brought out some perfect pieces to look at. Everything she picked was completely spot on. It made it hard to choose! Ultimately I settled on a couple of items that I'm sure my daughter is going to love. Bonus... as we were chatting while browsing items, I mentioned that my old wedding ring had come from Shane Co and that I didn't know what to do with it. Megan told me about their trade in program. I had no idea that was even possible, and now I'm excited to explore options! I could not have been more pleased with the whole experience at this store, start to finish. read more

Eric and John were absolutely wonderful when my boyfriend and I went to look at rings. I was very indecisive on what I wanted in a ring. Eric recommended a setting that I fell in love with. John took over and explained the differences in diamonds and went over finance options with my boyfriend. They were respectful and patient. We will definitely be going back for wedding bands! read more

I LOVE this place. My ring is from here and they truly have the best service with the nicest people. My diamond and setting are from Shane and they guarantee it as long as you bring it in for cleaning/inspection every six months. You can also upgrade the stone and the setting (with certain exceptions). The salespeople are super knowledgeable, patient, and take a no-pressure approach. They also have great everyday jewelry with trendy designs. read more

Shane Co. - New location- inside is beautiful - Jewelry Near Me - Cupertino, California

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