Diamond newbie? Don't know where to start with an engagement ring? Have some ideas and exploring options? Looking for expert guidance? Just need your watch battery replaced? Have I got the shop for you.
For context, prior to Or Diamond my fiance and I were looking to customize my wedding band and made an appointment at a jewelry store in SF who shall remain nameless. That person spent probably a total of 5 minutes with us during our entire 1 hour visit, few words were exchanged, no ring or bands were purchased. But that's a diatribe for another time.
After sharing this disheartening experience with a friend, she recommended me to the jeweler who created her custom engagement ring, Or Diamond.
The first time I visited with my friend and my partner, we made an appointment on a Saturday afternoon and were the only ones in the shop at that time. We were warmly and promptly greeted. Sovann, who was working on casting a ring at the time, came out excitedly to show us the platinum ring he was working on. I could tell he was so excited and proud of his work! Ly and Yi were patient with us as we explained what type of band we were looking for, showing us lots of options and providing great advice on how different features could work together to craft the ideal custom ring. At no point did I feel pressured to purchase anything or to quickly make a decision. We ended up designing a customized ring based on multiple features of different features that I liked.
I was quoted 3-4 months for my request due to the upcoming Christmas and New Year holidays, the waiting list of other work, as well as Sovann's travel/out of office time. To my surprise I received a message a little over three weeks asking me to come see the model ring! Sovann and the team worked through the Christmas holiday to tackle the log of orders swiftly, but there was no sacrifice to quality. The band came out just as we had specified, with the utmost attention to detail. They made sure I was happy with the final product and asked further questions regarding insurance, sizing, photos, and more.
From diamonds to band styles, materials, shapes, modeling, sizing, customization, you name it, I'm confident Sovann, Ly, and Yi will do their best to help you. I felt that the family genuinely cared about me, their work and their customers, and I am so happy with my experience here and I wish this wonderful family-owned business all the success. 11 out of 10 would recommend for any of your jewelry needs, especially if you are looking for a diligent, honest, caring, hard-working and knowledgeable team to work with you to make your custom design a reality. I will definitely be coming back here for my future jewelry needs and have already recommended the shop to multiple friends. Even my hard-to-impress mom asked me where I got the band done! read more