Had to replace the battery on my Neptune Moonswatch and learned that the Swatch Boutique does it for free (my favorite word in the English language). I walked in and was greeted by Bianca and told her about my watch. She said, "Sure, no problem" and took it to the back. After a few minutes she returned with my Neptune ticking away like new. She even set the time. A solid tip of the cap the Bianca and her excellent customer service. Now for the pics. read more

See all

I received a Swatch x OMEGA MoonSwatch as a gift 3 to 4 months ago and have worn it only 2 to 3 times a week. I take very good care of it, yet the band completely peeled apart. I do not wear it around water or fragrances, so for a Swatch band, the quality is extremely disappointing. I went into the Westfield Swatch store hoping they could help. The employee told me the band was not covered under warranty and that I should call customer service. I came back the next day to speak with the manager, hoping he might be more helpful. Instead, he repeatedly told me that the band is not under warranty and just the watch itself is and that he could not do anything. He even told me he has customers who have been wearing these watches for 10 years. When I pointed out that the MoonSwatch has not even been around for 10 years, he simply repeated the warranty statement instead of addressing what I was actually saying. I was not even asking for a free replacement. I was willing to buy another $48 band because I did not want to throw away the watch. I simply asked if he agreed that a band peeling apart after only a few months was unacceptable. His response was dismissive and disrespectful. The band quality is disappointing, but the way the manager handled the situation was even worse. A little understanding or basic customer service would have gone a long way. Very disappointing experience with Swatch. I added some photos of how the watch looks like. Literally 2-3months. Don't buy this watch from Swatch!!! And shame on the employees at that store. Do better. read more

Swatch - MoonSwatch terrible quality. - Watches Near Me - Santa Clara, California

Swatches are great investments! Did you know that they replace the battery and polish your swatches for free!!! I just found out and took my swatches in and the employee was very friendly and efficient. read more

We drove over 4 hours to this please just for a watch and they didn't have it. We called over 5 times to confirm before we drove but didn't hear anything so we took the trip anyways. Super excited to check it out but disappointed to show up and they didn't have what we wanted. Guy was nice inside but not answering the phone is a joke. read more

David is awful! Store is awful! I purchased a defective watch here six months ago and it immediately required warranty work - didn't keep the correct time. They returned it three days later via mail and it still didn't keep correct time! By this time I had misplaced my receipt but this shouldn't have been an issue since it had already been in for warranty work! This store is the worst and so are their watches! Please stay away! read more

Not a fan of the management and customer service. They seem to lie about their true inventory and hold out on selling the Royal Pops. That and probably the lack of inventory considering they don't sell these online and there are so few Swatch stores in the entire world, why can't they keep up supply with the demand? If anything, it should be easier to maintain supply at the stores since only 1 per cuetomer, also. This creates artificial scarcity and the daily scalpers are always swooping up the majority of the new inventory and selling 2x+ outside. Boo on Swatch for another poor handling of a purposely overhyped timepiece and making it excruciatingly difficult to buy even one. read more

One of the few Swatch stores in California. I hope they stay open . They are on the second floor of the mall . I got an exclusive Swatch that you can only get in the California stores. read more

See all

Swatch in Santa Clara has the best team of sales representatives, they are kind, friendly and know their stuff. I love what Swatch is doing with the collabs, keep it up! They have a great selection of fun watches to choose from. read more

What a fun store. We stopped by while in the valley fair mall. I have loved swatch watches since the 80's. This store has a very nice variety of watches. Something for everyone. We were helped by George, the swatch associate. He was so sweet. I told him about my first swatch watch and how it doesn't work anymore. It was a gift from my grandmother, back in 1984. I've kept it all these years even though it's broken. I showed him a picture of it, that I found on Google. He said they actually have a new version of the exact style. I couldn't believe it. He took it out of the cabinet to show me. And it looked exactly like my broken one. It was the only one they had, so I had to buy it. I'm so happy with my purchase. Thank you George for making my day. It was meant to be, that I found that watch again. read more

See all

Here for the AP collab pieces. Stood in line before store opening but was then suddenly told they were out of stock and saw people leaving with merch before store was opened. read more

Bianca was exceptional! From the moment we walked in, she helped us every step of the way. We ended up leaving with three awesome watches (see photos). I loved my Swatch watch as a kid, so it was very special to buy them for my daughters today! I couldn't resist, so I got one too. read more

Swatch - Watches Near Me - Santa Clara, California

See all

I thought I was all that when I got my first pop swatch when I was in high school. The watches have evolved and make for great gifts especially for younger kids. I personally like their Omega partnership and have one of those. read more

Nice shop with staff that will replace batteries for swatch watches and tell you when a watch is not working anymore. Picked out a new watch for each of my kids and the staff was helpful enough to put new holes in the strap to fit their smaller wrists. read more

This may have not been the best process after all said and done. I enjoy the people I met. David ended up being a very nice person. Thank you to the whole swatch team. read more

Swatch - Swatch closed today was supposed to be release manager said they were shut down by mall security. - Watches Near Me - Santa Clara, California

I was just browsing around the mall and came across this Swatch store. It's been a while since I visited a Swatch store. George was very pleasant to talk to, and taught me a lot about the Moonswatch Collection... I bought the first one that caught my attention, Mission to the Sun. Beautiful watch, great concept and can't beat a deal with lifetime free battery :) read more

Swatch - Watches Near Me - Santa Clara, California

See all

Amazing shopping experience! I purchased 2 Swatch x Audemars Piguet Royal Pop pieces, and the staff was friendly, helpful, and professional throughout the entire process. Highly recommend! read more

Swatch Watches are classics even though they are so contemporary with such fun collaborations. Bianca was so patient and kind helping me with my selections (yeah, I bought three, including the highly sought-after Moonshine.) read more

Swatch - Watches Near Me - Santa Clara, California

Bianca and David ate amazing and they paired my wife and I with an Omega x Swatch Mission to Moonphase white and a Swatch womens rolex style. Very happy with David and Bianca and their exceptional customer obsession. read more

What a horrible store and a terrible manger. after driving for almost 2 hours and being in line for 3 hours for the AP Swatch Royal pop the refuse to open the store and said the release is canceled . you guys suck will never buy another swatch ever. read more

I will be back to buy something, but Nathan and the rest of staff are very attentive. Awesome service and awesome products

Bianca was great! She noticed my watch and as soon as I mentioned, Moonswatch...she already knew I wanted...Snoopy!!! Thank you for being so observant and helpful. read more

My husband was so excited to check out the Swatch/Blancpain watch collection. When he called to make sure they had the colors he was interested in available in stock, he talked to someone who seemed equally enthused about watches as he was, so he was so excited to go in and check it out in person. Unfortunatlely, when we got there, it took several mins for an employee who was just walking around with a sweep to finally give us the time of day. When he explained that he was interested in looking at 2 colors of the Swatch/Blancpain watches, she seemed more annoyed than anything else. She reluctantly brought out the 2 colors but made it clear he couldn't try it on, could barely touch it, etc. He had been wanting the watch for months and was buying it as a birthday gift to himself, so he still bought it, but it has taken a couple of days for him to actually feel happy about the purchase. Basically, we were treated like criminals there to steal a watch rather than paying customers. The return policy is also wild to me to not be allowed to even try on a watch and then have 14 days to return it unworn! I just can't fathom it. I have been with my husband and brothers to fancy watch shops with Rolexes, Grand Seikos, etc. but never been treated as poorly as we were at the Swatch store in the mall. read more

I bought a watch, took it home. Opened it try it on the next day. I brought it back to return it and they said it was worn and has scratches on it and we cannot take it back. Worst customer service swatch isn't what it used to be. Do not buy any watches here. The watch is $100 and it's basically just a tank of gas for me so the value it doesn't really matter but the fact that the way they treated me as a customer was below standard and customer service. I've worked at retail many many years. I will talk to corporate and make this return happen. read more

Swatch - Watches Near Me - Santa Clara, California

I was interested in buying an Omega x Swatch. I walked into the store this afternoon around 2 PM, with no other customers. I politely asked a lady at the podium for help, but she responded with a poor attitude, only replying with one-word answers like "Yes" or "No." When I asked again if I could check out a watch that wasn't on display, she simply said "No" and walked away. I ended up buying the watch from another employee who helped me after she left. What a "great" experience for my first time visiting a Swatch store--such great attitude. read more

Swatch - Watches Near Me - Santa Clara, California

Went it to get battery replacement for a couple of swatch omega mission to moon series watches and apart from getting the batteries replaced the sales lady at the store also recommended having the scratches buffed and removed. Overall the service provided was excellent and the sales person was very friendly and accommodating even though we didn't purchase anything new. Highly recommended store at the Westfield mall. read more

This store is deliberately making it difficult to get the Omega collaboration model. I called the store, and they said that as long as I arrived within 20 minutes, there should be no problem since they had stock. However, when I got there 20 minutes later, they suddenly said they can't sell me one. They even told me to come in person every day to check for stock. The staff also mentioned that their headquarters instructed them to intentionally sell only a limited amount of stock every day, even if they had plenty available. It's honestly ridiculous. read more

Beware of this place because they sold me a fake omega x mission to Neptune's swatch. I brought in the watch to have it check because after purchase the watch was not working , maybe it needed a battery change. My watch was brought in the back by the manager which took him almost an hour and to tell me the watch looks off and the band is different. I have not change anything to the watch . This place seems like it's doing some shady business. How is that possible if it's purchased at a swatch store And I'm accused of bringing in a fake watch. So Make sure you have them bring out two watches to check for similarities of color and bracelet types so they don't BS you and you can verify it's real. Manager denied my exchange or refund. I had both proof of warranty card and receipt of purchase. I don't trust this business. read more

Bianca was exceptional and she helped us identify what the Omega benefits and the collaboration of Omega and watch was done. It is a Swiss brand. read more

Had a very bad experience at this store. Bought a Swatch omega watch for our son's birthday. Drove 2 hours to get it since this was the only Swatch store in the area. Told the sales girl that this was a birthday gift for our son. She said you can return it if he doesn't like it... to just keep in mind that we had 14 days to do the return. Turns out our son put it on for all of 2 minutes, if that, and decided that he didn't like it. We told him to return it and we'd get him something different. He went to the store within the 14 day return window and had a horrible experience with the manager. Just because the thin plastic film had been removed on top of the watch, the manager concluded that the watch had been "extensively" worn and had "scratches" on it. My son asked him to show him the so called scratches he was referring to. The manager couldn't because there were none. He seemed to have had made a pre-determination that he would not take the watch back no matter what regardless of the fact that my son had taken the watch back in its original packaging along with the original receipt. I called the Swatch US customer service and they were absolutely useless. They claimed they had to rely on the store manager's assessment and final decision over the customer's and could do nothing to help. I guess we all live and learn. This was a horrible and frustrating experience and the last time we bought from this store and Swatch. read more

The associate Nicky is always so kind to me I'm very picky about what my husband wears, and she understood me perfffectly. He'll continue looking his best and I'll know I have a friend in swatch! Thank you Nicky! read more

The BF got a Swatch that need a replaced band.. It took him longer to find the place than to get the band replaced.. In which during that whole time I went shopping at two stores.. hmmmm. No complaints from him on the service. read more

Amazing staff... even though the store was bursting at the seams and totally bustling on a Saturday afternoon, the regional manager took the time to patiently resize Sam's watch. In the process, she twisted one of the pins as it was jammed in the watch and immediately replaced the watch with another one. Service was delivered with a smile... definitely coming back here! One thing about Swatches that I really love.. the fact that the battery is on the exterior of the watch. No need to worry about compromising the manufacturer seal! read more

Given that it's been a while since I've been to this Swatch store, it's about time I write an update. This time around, the selection was excellent, especially the ones on sale (which usually lasts from the day after Thanksgiving until mid-December). Given that there were so many choices, and the watches that are on sale come with a policy of "no refunds/no exchanges," I had to take my time in selecting the best ones. Thankfully, the staff was extremely helpful, even though only one person manned the entire store. She was pretty knowledgeable about the watches the store carried, and I ended up buying something unique as a result (something made back in 2004). Extra kudos to her for stamping the international warranty card instead of the one for the US (since this purchase was headed overseas). Thus, if you're looking for a high quality watch not made in China (and at a good price as well), this Swatch store is one of the best places to buy a great Swiss-made watch. read more

Swatch - Had to take this pic down from the first floor. Oh well, I hope this is helpful... - Watches Near Me - Santa Clara, California

-right across food court lol -i own about over 20? -love them all, reminds me of highschool -check out their jewelry -nice, fun sales people -they change your battery, straps etc. for you -basically same prices from way back =GOOD PRACTICAL GIFTS read more

I love Swatch! They have great super thin and lightweight watches that are their signature skin line and lots of cute watches for everyday. Great watches for gift giving and a very wide selection. I've bought many watches for friends and family here, and they've always been a hit. This is the flagship store, and the salespeople are incredibly helpful. If you already own a Swatch, they can buff it for you for free and change your battery (I think for a small fee). I always get lots of compliments for my cute watches, and since they're quite moderately priced for the quality and care, you'll want to collect them all! read more

I've got a problem. And it's being a Swatch Watch addict. :) The Swatch store is a great one stop shop for all of your Swatch needs. There are a lot of different varieties of watch for different personality styles, from metal to leather to silicone to plastic bands (I might have missed one in there). The watches also come with a range of different features from simple to their new kinetic watch. This also means a variety of price ranges! Which means adding one or two to my collection won't necessarily break the bank. Swatch also releases great seasonal watches in addition to their standbys. The store offers repair service which includes adjustment of bands on the day of purchase (even punching a hole into your band, if needed), buffing of watch faces, and battery replacement. They make it too easy to wear and maintain a watch. The staff is very friendly and so helpful. I love coming in there to talk Swatch with them. read more

This place is awesome. The saleslady helped to adjust my new Swatch with the quickness; and when I came back a few hours later cause I shortened it too much, she added one link back on happily. Its the little things I appreciate. read more

Received great service from Raymond on two occasions. First time was when my boyfriend was buying his sistem 51 watch and the second time was when I brought in an old swatch for a battery replacement, buff, and band replacement. He was very attentive with my boyfriend when he was looking at the sistem 51, and was also very nice and informative. When I brought my old swatch in for the band replacement and all the other repairs needed, they didn't have the exact color strap I wanted, and Raymond stepped in and really helped me figure out which color strap would match my red face. He patiently switched out different bands for me so I could see which ones looked better with the face, and even thought to switch out the watch tongue for me to better match my watch! I was really appreciative of that. I ended up purchasing a white silicone band and my old swatch looked beautiful and brand new. read more

The first time I ever walked into this store was because I got a postcard inviting me to bring in my Swatch watches to get free battery changes, wristband adjustments, and buffing, all for no charge. Why not, right? And I'm glad to report there was no catch. It looked like the two customers in front of me were there for the same reason. The first one probably had 10-20, the next one about 5-10, and I had 6. While handling one of my older watches, an associate broke the strap, and I told him it wouldn't be problematic as long as they replaced it. They were quoting me about 2 hours to get the job done. The next day, I got a phone call saying that the batch was ready. I came in, the exchange was quick and efficient (just how I like it), and everything was done to the best of their ability and to very satisfactory standards. And there was no charge to replace the band they had broken. A very pleasant experience all around, and they seemed to care about you and what they do. Which is more than I can say for most businesses out there. I wish all my customer service experiences could be like this. And if the yearly check-up continues for free every late August, it makes a Swatch watch that much better of a long-term investment. If/when I decide to purchase another Swatch, I would not hesitate to buy it here. Good job, Valley Fair Swatch! :) read more

Sad this place closed because it was my local Swatch store. Always friendly and prompt service. They always cleaned my Swatch, polished the face when scratched, and would occasionally replace the battery, all for free. Sucks that it's gone! read more