My experience with the Diamond ring was an amazing experience. I was really nervous at first but I…read morewas greeted by Isaq. He showed me great compassion and was very patient with my indecisiveness. I showed him a ring for inspiration and we were able to help me create a beautifully custom ring below. This wouldn't have been able to be done with him. His follow up during the process was amazing. They have CAD designs of the ring before they have their jewelers start designing the ring, so you have full control of how the ring looks. I made a couple of changes during this process and they were patient with me and showed me the changes on new CAD designs. After 6 weeks (they will be able to make the ring earlier but I wasn't in a rush), Isaq let me know the ring was ready for pick up. They showed me the certificate and was able to get me this beautiful box with a light in it (nice touch). I can't wait for my girlfriend to see this ring. If you need help crafting a perfect ring come to The Diamond Ring Co.

Stopped by to browse some rings because I was thinking about upgrading mine, and I had a fantastic…read moreexperience. I was assisted by a very attentive and knowledgeable gentleman named Isaac who made the whole process easy and enjoyable. He took the time to answer my questions, showed me several great options, and never made me feel rushed or pressured. I highly recommend asking for Isaac. He's friendly, professional, and truly goes above and beyond to help you find exactly what you're looking for. Plus, he works hard to make sure you get a great deal. Go see him and you won't be disappointed! Thank you!

WORSE PLACE TO REPAIR YOUR WATCH THEY TOLD ME 3 WEEKS NOW ITS BEEN OVER 4 weeks I came 3 times…read morealready and they don't know what repairs my watch needs I keep telling them to call me if it doesn't arrive on Saturday when there delivery arrives and they never do or they never answer the phone .. bad business

I didn't realize how much prices have gone up for this service. I thought $10 for a watch resize…read morewas a bit much (especially when that was basically 1/3 of the cost of the watch itself!), but the next closest location was at Great Mall, and that was $15. This guys was friendly and worked quickly. Just so you know, this counter is located indoors, right in front of the Seafood City market.

Julia and Sameer were very attentive and they for sure know what they are talking about. they were…read morevery helpful in finding what exactly what i was looking for and guided me to make the right decision by sharing their expertise.

My daughter's boyfriend bought her a promise ring in March 2026 before he deployed in April. Since…read moreshe has had it for a grand total of less than 2 months 2 diamonds have fallen out of it. They will not refund him for this defective ring. Shame on you Villiani Jewelers, he is serving our country and you cant even stand behind your product for him?

My son went to this store to buy himself a nice watch He…read moreworks his ass off so he deserves the best for the best price.. how low do you have to be to stoop to charge a customer $6.00 for a box that the watch comes with? He spent $200.00+ for 2 watches and you have the audacity to charge for the original boxes? Never going back there again.

My card number was stolen and there's no customer service line to reach an actual person and their…read morechatbot was completely useless.

Great price, awesome service, nice plenty of selection to choose from. Great deals and discounts.read more

I bought a Movado watch back in May 2019 in Southern California, I went back to the store to get it…read moreadjusted but after 10 minutes the person came back saying he couldn't adjust it. was disappointed, put it in my closet and it got forgotten. I moved to the Bay Area and went to the store at the Great Mall and WOW! What a difference, The store manager Shan was able to do it in within minutes. His team was very energetic, a great store and I will definitely come back for my next watch.

Came in two days before christmas to purchase a ring for my wife. Renna was super helpful and…read morepatient, showing me multiple styles and working with me on the price. This has been an excellent experience -- I will definitely return! Thank you, Renna!

Me and my fiancé were looking for a Wedding band yea regret going to them for these very special…read moreoccasion purchase. The rep who helped me was Noel he is a crook disguised as a clerk, I should have never done business with him. I am extremely disappointed with the service at Kevin's Jewelers. I placed an order and requested a resize, but after realizing the pricing was significantly higher than competitors for the same quality, I attempted to cancel the order immediately . They refused to cancel my order Despite the item never leaving the store and me never taking possession of it and telling them I want the order cancelled management didn't want to speak to me they said they could do nothing even avoided my calls. It felt like a high-pressure sales tactic, to avoid a refund. I complained to cancel the order right after I found out they are crooks. They are refusing a refund for an item the customer has not even touched.

Please save your time and money. Do not come here! My mom got scammed by the salesperson, Maureen…read moreJije. She was sweet talked into thinking the jewelry she bought was $200/month for 20 months with no interest. Six months in and my mom gets the statement with the real interest and fees, stating it was only a 6 month promotion period of deferred interest. Maureen took advantage of the fact that my mom was Filipino. You would think someone of your kind would do right by you, but not Maureen. She falsified the credit application and my mom signed without knowing what she was getting into. Just please avoid this place at all costs.

Avoid this place--believe the bad reviews! I took a chance…read moreon this store despite the negative reviews because I found the perfect chain for my girlfriend's pendant. The style was exactly what I was looking for, but unfortunately, that's the only good thing I can say about my experience. As soon as she put it on, she noticed one of the links was broken and digging into her skin--she didn't even get to wear it for a full day. I brought it back for repair, and since it had already been shortened to her desired length, I had to pay an extra $30 for the fix. That was fine, but they originally told me it would be ready in a week. I ended up having to call them because it wasn't done until nearly two weeks later. When we finally picked it up, the clasp looked dirty and worse than before. At that point, we were just tired of waiting, so we accepted it. But after wearing it again today, the small links started falling off one by one until the chain was barely hanging onto the clasp. Now, she can't wear it at all because it's at risk of breaking and losing her pendant. We're stuck deciding whether to pay for another repair at a different shop (making the chain even shorter) or cut our losses entirely. Either way, we regret ever coming here. Save yourself the frustration and go somewhere else!

I am writing to file a formal complaint regarding an extremely unpleasant and unprofessional…read moreexperience that occurred at your store located at 447 Great Mall Drive, Space 209, Milpitas, CA 95035. On 12.07.2025. I visited the store with my two young children. We had purchased food (Pretzel Dog) from Auntie Anne's and walked into the store while getting ready to look at the crystal products. Suddenly, the female employee at the front counter--a middle-aged white woman--yelled loudly across the room, saying "Do not touch!" even though we had not touched anything at all. She then continued yelling "No food allowed," again in a very rude tone. There was absolutely no need for her to raise her voice, especially with children present. A simple, polite explanation would have been enough and she could have walked up to me and told me quietly instead of yelling across the store I immediately took my children outside and handed the food to my husband, then returned to the store to speak with the manager, a Filipino male employee with large eyes. I explained to him that the employee's behavior was totally unacceptable and asked for her to apologize--because she could have simply walked over and spoken to us politely instead of yelling across the room. However, the manager repeatedly said that he "could not force someone to apologize" and that "there is nothing he can do," and only offered to apologize on her behalf. His attitude was also very poor and dismissive, giving me the impression that customer concerns are not taken seriously here. This kind of customer service is completely unacceptable. As paying customers in a large shopping center like Great Mall, we deserve basic respect. The employee should be educated on how to speak to customers appropriately, and I strongly believe she owes us a direct apology. In addition, the manager's unprofessional handling of the situation should be addressed. After leaving the store, two other customers approached me and shared that they had also experienced the same rude behavior from both the same employee and the manager in the past. They stated that they plan to leave negative Google reviews due to the repeated poor treatment. This clearly indicates that this is not an isolated incident, and if nothing is done, it will continue damaging your business reputation. DO NOT SHOP IN HERE!!!!

Could you ever go wrong with a Swarovski purchase?? The answer is absolutely not in my book, and…read moreI'm sure a few others feel the same way. It's the uniqueness, the designs, and the one-of-a-kind pieces I adore. I like that you can be over-the-top bold or small and delicate with their jewelry. It's top tier in my book!

Amazing service from Imma . Helped me purchase rings fo myself and my girlfriend and went extremely…read morewell.

Man. I'm saddened to leave this review. Went in to the store to find something advertised online…read more They did not carry it in the store, but had a cheaper version which the clerk said she'd price match to the other item. Except the item was originally $405, marked down to $125.97, this set was only $295 (and should have been on sale, too). I looked at a few more items, and she didn't look up the prices, only said she'd sell it to me for $125. We're talking a $179 bracelet (on sale), some earrings, and a ring. She called around and found the item at another store. She offered to order it, but I had to pay for it (without seeing it in person, and it was an "as is" item). When I told her I was on my way to Hayward, she said the item was at the Modesto location. I left the store, but decided I'd just drive out to Modesto since this was a very important gift for my long time surrogate mother, deceased mother's best friend, celebrating a large birthday after surviving Cancer TWICE! I wanted a ruby and white sapphire birthstone set to commemorate this special occasion. Luckily, I called the Modesto store, only to get told the item (the only one in The Bay Area), was ACTUALLY IN HAYWARD! I'm so disappointed about this lady's dishonesty and sales practices. Thank you to the honest woman in Modesto, and thank you to the kind folks at Hayward. They held the set for me, and price matched the online price. I think this location has lost a customer. Two stars for the clerks at the other store who navigated me in the right direction. ZERO stars for this location.

honestly the service isn't bad but at adidas they didn't take off the sensor for my shoes, and took…read moreme a while to take it off

I often come here to spend my day while waiting for my grandson…read more It's great for walking and browsing. A nice variety of stores and a few places to eat. Many of the stores are very service oriented , good selection and several value stores.