I had been purchasing my jewelries at Milpitas Great mall branch. Juanita Bunuan is so professional in dealing with clients like me. Hence, I keep going back be of her welcoming personality. A great asset to your company. Joy A. read more

Man. I'm saddened to leave this review. Went in to the store to find something advertised online. They did not carry it in the store, but had a cheaper version which the clerk said she'd price match to the other item. Except the item was originally $405, marked down to $125.97, this set was only $295 (and should have been on sale, too). I looked at a few more items, and she didn't look up the prices, only said she'd sell it to me for $125. We're talking a $179 bracelet (on sale), some earrings, and a ring. She called around and found the item at another store. She offered to order it, but I had to pay for it (without seeing it in person, and it was an "as is" item). When I told her I was on my way to Hayward, she said the item was at the Modesto location. I left the store, but decided I'd just drive out to Modesto since this was a very important gift for my long time surrogate mother, deceased mother's best friend, celebrating a large birthday after surviving Cancer TWICE! I wanted a ruby and white sapphire birthstone set to commemorate this special occasion. Luckily, I called the Modesto store, only to get told the item (the only one in The Bay Area), was ACTUALLY IN HAYWARD! I'm so disappointed about this lady's dishonesty and sales practices. Thank you to the honest woman in Modesto, and thank you to the kind folks at Hayward. They held the set for me, and price matched the online price. I think this location has lost a customer. Two stars for the clerks at the other store who navigated me in the right direction. ZERO stars for this location. read more

See all

Juanita was incredibly helpful in finding the perfect necklace for my daughter. She took the time to understand what I was looking for, showed me several beautiful options, and patiently answered all of my questions. Her kindness, knowledge, and attention to detail made the entire shopping experience enjoyable and stress-free. Thanks to her, I found a necklace that my daughter absolutely loves. I truly appreciate Juanita's excellent customer service and would highly recommend her to anyone looking for jewelry. read more

Been in greatmqll last week and pass by the store, am looking for a necklace. Juanita was so friendly and was able to give me what I needed I really need read more

I bought a chain from this store because it came with a lifetime warranty--or so I was told. When the chain broke, I brought it back expecting them to stand behind their word. Instead, they refused to repair or replace it, claiming the chain size doesn't match what they sell--even though it's the exact one I purchased from them. Jenifer "The Store Manager "didn't even help to find a solution . Instead of, she made me feel like a lier. I haven't altered or changed the chain in any way. It's frustrating and disappointing to be told something has a lifetime warranty, only to have that promise completely denied when you need it. Either they're not keeping proper records, or they're making excuses to avoid honoring their warranty. Be careful and get everything in writing. Take a ruler with you.and ask for the store standard size. Based on my experience, I wouldn't recommend this store to anyone who expects honest service or reliable customer support after a purchase. read more

Daniel's Jewelers - Jewelry Near Me - Milpitas, California

My fiancé and I are very pleased with the service that we got from Juanita at Daniel's. We came in the first time in shabby clothes, but full hearts, looking for an engagement ring; she kindly walked us through the process and found us the ring that made our hearts glow. She didn't pressure us into buying something that we weren't comfortable with, but negotiated on her side to give us the best deal possible. We came back a few days later after thinking over our options and purchased the ring. Months later, we returned to buy our wedding bands and Juanita not only remembered us, but celebrated our engagement with smiles and hugs. Personalized service, personable people, highly recommend overall!! read more

Juanita was so kind and helpful. She answered all my questions and made the experience smooth, and even gave me a great discount. Thanks, Juanita! read more

We had a wonderful experience picking out a 50th anniversary necklace! Mayra and Jennifer were helpful and knowledgeable. Thank you so much! read more

I had such a great experience! Mayra provided amazing customer service from start to finish. She was kind, patient, and really took the time to help me find the perfect ring. I ended up purchasing a beautiful ring for myself at an incredible deal, and I couldn't be happier with my purchase. The quality, value, and overall experience exceeded my expectations. It's rare to find someone who genuinely cares about making sure their customers leave happy. Thank you, Mayra, for making this such a wonderful experience! Highly recommend! read more

We have the best experience buying or waiting set rings, Steve helps through the whole process, help us to selected the sets and even for the approval of the credit, really fast beside the great price we god he even give us a discount and iPad for the kids it will always be our one store to buy or jewelry Thanks Daniel's jewelers and also thank you Steve read more

Amazing service from Imma . Helped me purchase rings fo myself and my girlfriend and went extremely well.

Good customer service and they were very helpful. They have a lot of engagement rings. read more

Daniel's Jewelers - Jewelry Near Me - Milpitas, California

There are 3 options (I believe) to get your ears pierced at Great Mall. Daniel's Jewelers was one of them and they charged me $130. The piercing service is actually free; and you're just paying for the earrings. The associate by the name of: Imma (maybe short for Immaculate?) did the ear piercing but where she placed the dot on the ear lobe versus where the gun actually pierced through was inaccurate - thus the one star review. It left one earring too close to the edge of the ear vs the other ear had a better placement. We immediately took out the bad earring and let it close up. This took place on Feb 22, 2025. Please reach out to me if you'd like to resolve this issue. Thank you! read more

Thank you Juanita for taking the time to work with me. She understood my budget and gave me many recommendations. She let me browse freely and was not intrusive. Ended up walking out with a better deal than expected. I walk past this store every time at the mall, but she made my first time in a very pleasant one read more

The employees were very friendly when I purchased a pair of gold earrings about a year ago. Unfortunately, the clasp broke off one of the earrings, so I took the earrings back to the store and asked of they could fix it. The lady behind the counter did not ask if I wanted to pay for the repair, she just said that they do not repair that type of clasp - it's too hard, so they just don't do it. The store sells items and tell you to bring them back for cleaning and repairs, but do not follow through with their promises. I will sell the gold and use that money to purchase another pair of gold earrings at a more reputable jewelry store. Will never purchase another piece of jewelry at Daniel's again. read more

Had a great experience, I was looking for a ring and Ms. Juanita the assistant manager was accommodating enough to show me around also with Ms. Jen. Very kind and helpful staff and great deals. read more

My mom and aunt love shopping for jewelry, so we walked in here after being attracted by the big sale signs. Normally you'd get a friendly greeting or an employee asks if you have any questions, instead as I walked into the store a male employee said I looked down and told me to give him a smile. Gag... read more

My fiancé and I had been to many different jewelry stores to find what we were looking for, and not only did that happen at Daniels Jewelers but we were also treated the best here. The staff were extremely friendly and were able to give us exactly what we wanted at the price we were looking for. They really work with you to make your experience pleasurable and don't pressure you into buying. Juanita and Bret did a fabulous job. Thank you guys, we are definitely happy customers and will be bringing out business back to you! read more

Great customer service satisfied with our purchase! Walk out a happy customer. All the staff is friendly and nice.Me and my husband was able to purchase something really beautiful.And we have that option of upgrading. And the staff gave us a gift . Cool read more

Due to an unfortunate event that occurred, my husband had to replace his everyday wedding band. After searching for wedding bands at several jewelry stores and jewelry kiosks, we came upon Daniel's jewelers as our last stop before leaving the Great Mall. We were assisted by Carmelita, and she was able to help us find the perfect everyday wedding band for my husband. She was very kind, informative, and helpful! She made the sale really easy for us, not to mention the awesome sale that was going on at the time! She never pressured us, and remained patient while we made our decision! Now my husband doesn't have to walk around looking single anymore! Thanks for your help, Carmelita! read more

I was in the mall to look for earring as a birthday gift and came into Daniels. Immediately I was greeted by Juanita who helped me find just what I needed. From picking out the right price to even giving suggestions on different jewelry it was a great experience. read more

Overall a good experience and I made a purchase as well. The only reason I give 4 stars is because they did not have an extensive collection to choose from. I went in to buy a while gold chain and pendent. Something small and delicate. When I went there I really liked rose gold. They had approximately 4 options for rose gold. Although I did like one of those I would have loved to see more options. Nevertheless the experience was good. I received good discounts and a free gift as well. Juanita did a good job of understanding my needs and working towards it. read more

I have been wanting to set up a review due to the great service here! I've been here two separate times, both times to pierce my ears because I'd forgotten about them. If you want to get your ears pierced, get them pierced here rather than Claire's or Icing's since they're so overpriced. You do need an adult 18 or over if you want them pierced though. Once you get your ears pierced, purchase a bottle that helps prevent infection for only $3. Depending on which earring you buy, that determines your price (piercing itself is free). I got mine for $30! read more

It was a good experience at first. I was helped out by a man named Kim and he was amazing. As soon as i walked in the door he greeted me and immediately helped me out. But when i came back to do my payments on my jewelry there were 3 filipino ladies there helping out this one filipino man. I assumed they needed to do something important so I walked in and none of them greeted me as i walked around. Im also filipino as well and turns out they were just chit chatting the whole time. Finally i get help after standing around for 15 minutes. Almost done with my transaction the cashier Juanita tells me that she forgot to charge me the 4 cents left on my account, and right after she greets a man that just walked in. Keep in mind although im an 18 year old I still should be treated with the same respect as anyone else in that store. read more

Went in for a pair of earrings and left with two! Thanks juanita i believe her name was for your help.

I took my 900 dollar watch , Marisela opened the watch to change the battery . They did not have the battery and my watch is now damaged as one for the hands came off. I let them know I noticed the hand came off and they damaged my watch . They took 0 responsibility . This is a modavo bold 800 dollars down the drain . Do not let them touch anything or do business with them . I offered them a chance to explain ... nothing ... read more

Just bought a beautiful pair of diamond earrings here. The price was reasonable and Carmelita really made my day with an added gift. Thanks guys. read more

This is my favorite jewler in Milpitas. The staff are kind and are patient with you as you make a selection. Great customer service amd attitude. Sized my watch no problem. Ali was Fantastic he helped me to find the watch that was perfect for me, without trying to upsell or push me into something i didnt want. All around great place. Will be returning for all my jewlery needs. Thanks again everyone at Daniels!! YOU ROCK!! -RUI MASERU read more

Bought a ring with matching earrings and necklace for my wife for Christmas. Was very happy with the experience, and the gentleman who helped me was great. He told me that when my wife brought it back to have it sized, it would be $25. A week after Christmas, my wife took them the ring, and not only were Maria and another woman extremely rude to her, but they now wanted $45 to do the sizing. To avoid any further confrontations, my wife left the ring and I told her I would call. When the ring was supposed to be ready, I called and first spoke to Cora who would not listen to what I was saying, and even hung up on me. When I called back, I spoke with Maria, and completely understood what my wife was talking about. She was very short and rude, and had the worst attitude I have ever come across in a retail business. She has no business working with the public until she gets a major attitude adjustment! Will be picking up the ring and not EVER doing business here again! read more