Kevin and his manager were very patient with me and my family through the whole jewelry purchase…read more They gave us the best price we could find and clearly explained all protection and after purchase options. They also showed us the diamond test and the microscopic diamond ID which gave us confidence. On top of that they took the time to explain how the diamond market works. I would definitely recommend this store to friends and family in the Bay Area.

My experience with the Diamond ring was an amazing experience. I was really nervous at first but I…read morewas greeted by Isaq. He showed me great compassion and was very patient with my indecisiveness. I showed him a ring for inspiration and we were able to help me create a beautifully custom ring below. This wouldn't have been able to be done with him. His follow up during the process was amazing. They have CAD designs of the ring before they have their jewelers start designing the ring, so you have full control of how the ring looks. I made a couple of changes during this process and they were patient with me and showed me the changes on new CAD designs. After 6 weeks (they will be able to make the ring earlier but I wasn't in a rush), Isaq let me know the ring was ready for pick up. They showed me the certificate and was able to get me this beautiful box with a light in it (nice touch). I can't wait for my girlfriend to see this ring. If you need help crafting a perfect ring come to The Diamond Ring Co.

Julia and Sameer were very attentive and they for sure know what they are talking about. they were…read morevery helpful in finding what exactly what i was looking for and guided me to make the right decision by sharing their expertise.

Awesome staff that help me and get what I wanted. Thank you Estie ,Julia and Samer for being…read moreattentive.

Shoutout to Quynh for being amazing! I came in on a Saturday with a misaligned earring lock and she…read morefixed it right then and there as a courtesy. She's super professional and made the whole process so easy. If you're stopping by, definitely ask for her!

Came in on a Saturday. Nhu y helped us choose some pieces for my friends baby. We ended up buying…read moretwo pendants and a gold chain. Customer service was so good. Would come back again. Also got the jewelry I was wearing cleaned.

Do not buy gold here. They are a scam. They will make you check every box on the receipt, and their…read moresales associates dress professionally, making the place seem authentic. Unfortunately, it is not. The formula for buying gold is: (Weight of gold × Purity of gold) × Current market price per gram or ounce = Price of gold. Gold prices follow the market rate--no one can cheat. Unfortunately, this place does. When I purchased gold here, they overcharged me without my knowledge. They used taels, which can be confusing. Always check the gold price per gram before buying. Last time, the gold price was $88 per gram, but they charged me $150 per gram. I only realized this when I visited a different jewelry store. When I got home and did the calculation, I was shocked. They operate like an organized scheme. The sales agent lets you check the price, and someone in the back double-checks the receipt, making you think they are honest--but they are not. I do not recommend buying gold here. They manipulate numbers and are not trustworthy. If you have already purchased gold here, go home, check the market price, review your receipt, and dispute the charge with your credit card company. My sales agent was Eva Chen--avoid her at all costs.

If you want reassurance and confident in the gold you buy go there you won't be disappointed.read more

Be careful with this place. I came in with a jewelry that my mom bought from a relative, the Jade…read morecame off the ring. I came in this place to try to get it fixed and asked how do I know if this is real Jade or not. The man was rude, looked me up and down and only repeated "go to downtown san jose" i asked where and all he did was repeated what he said and turned around and continued eating his noodle. It seemed he wouldn't say how he can tell the difference between real Jade or not because they sell FAKE jade!!!

The lady warmly welcomed us and promptly guided us through the various sizes, helping us determine…read morethat 59mm is the right fit for me. I truly appreciated her assistance. Thank you so much for the beautiful jade bangle! I appreciate your effort in finding a 59mm piece that fits me well, given my larger hand. I'll definitely come back for future jade purchases. Also, I truly appreciate you obtaining the GIA report for us - thank you! I will refer people to you.

If you're looking for nice pieces of jewelry, this is the place to go. You won't have to deal with…read morerocket high prices. And Michelle is the sweetest and most helpful person in business. I'm a regular customer there and have been buying a lot of jewelries from here. Seeing is believing!

I've consistently purchased top quality jewelry here. Michelle (the owner) is super cool and…read morepricing always beats anything else I've looked at in Bay Area. Michelle stays current with latest designs as well as custom ones we've asked for. My wife gets so many compliments on her bling. Happy wife ?Check! Happy wallet ? Check !

We have the best experience buying or waiting set rings, Steve helps through the whole process,…read morehelp us to selected the sets and even for the approval of the credit, really fast beside the great price we god he even give us a discount and iPad for the kids it will always be our one store to buy or jewelry Thanks Daniel's jewelers and also thank you Steve

Man. I'm saddened to leave this review. Went in to the store to find something advertised online…read more They did not carry it in the store, but had a cheaper version which the clerk said she'd price match to the other item. Except the item was originally $405, marked down to $125.97, this set was only $295 (and should have been on sale, too). I looked at a few more items, and she didn't look up the prices, only said she'd sell it to me for $125. We're talking a $179 bracelet (on sale), some earrings, and a ring. She called around and found the item at another store. She offered to order it, but I had to pay for it (without seeing it in person, and it was an "as is" item). When I told her I was on my way to Hayward, she said the item was at the Modesto location. I left the store, but decided I'd just drive out to Modesto since this was a very important gift for my long time surrogate mother, deceased mother's best friend, celebrating a large birthday after surviving Cancer TWICE! I wanted a ruby and white sapphire birthstone set to commemorate this special occasion. Luckily, I called the Modesto store, only to get told the item (the only one in The Bay Area), was ACTUALLY IN HAYWARD! I'm so disappointed about this lady's dishonesty and sales practices. Thank you to the honest woman in Modesto, and thank you to the kind folks at Hayward. They held the set for me, and price matched the online price. I think this location has lost a customer. Two stars for the clerks at the other store who navigated me in the right direction. ZERO stars for this location.

So I went there with my new pair of earrings which got damaged due to my carelessness while…read moretraveling. I called them before going to the store. The guy over there told me it can be fixed, but first, they need to see it. He also told me it can be fixed either the same day or in 2 or 3 days depending upon the size of the damage. When I went there, the lady at the counter was so kind, she heard me patiently and called the other guy to fix my earring while taking all the precautions. It got fixed during the same visit. I am so glad both earrings are looking the same again as they originally looked. I am so thankful for Nitin Jewellers, God Bless Nitin Jewelers

Best Bay Area Jeweler !!!! Hands down, the best Jewelers in…read moreBay Area CA. Usually do not write any reviews but my recent purchase of diamond ring with band (see attached pic) has warranted me to write this review. We have been a long time customer of Nitin Jewelers and can easily vouch for their expertise , flexibility and price. Nitin(owner) is very knowledgeable and helps you to make excellent choice and works with you to find the best deals up to 20% less than the branded diamond Jewelers. Highly recommend to visit and compare before any big purchase.

Came in two days before christmas to purchase a ring for my wife. Renna was super helpful and…read morepatient, showing me multiple styles and working with me on the price. This has been an excellent experience -- I will definitely return! Thank you, Renna!

Me and my fiancé were looking for a Wedding band yea regret going to them for these very special…read moreoccasion purchase. The rep who helped me was Noel he is a crook disguised as a clerk, I should have never done business with him. I am extremely disappointed with the service at Kevin's Jewelers. I placed an order and requested a resize, but after realizing the pricing was significantly higher than competitors for the same quality, I attempted to cancel the order immediately . They refused to cancel my order Despite the item never leaving the store and me never taking possession of it and telling them I want the order cancelled management didn't want to speak to me they said they could do nothing even avoided my calls. It felt like a high-pressure sales tactic, to avoid a refund. I complained to cancel the order right after I found out they are crooks. They are refusing a refund for an item the customer has not even touched.

This is not On the jewelry but on the EMPLOYEE And a horrible experience…read more Diana First got there she was nice , as we sat down and started going through engagement rings I noticed she got very stereotype . All her comments were getting offensive. She kept insisting to do the Kay card for financing or don't worry about price there is payments ( never ask if we wanted to pay up front or finance ) my fiancé tried on a ring and wanted to compare with another but was told she can only hold one at a time/ Diana had to hold thee other ...which was fine other shops are same She kept asking for us to stop touching the diamond as our skins oil will disturb with clarity ... she made remarks about how now she has to go clean them later . My fiancé was debating the ring on her finger/hand but Diana said that's not how you are supposed to view it ... then brought her mirror out and said to view through the mirror -.- ???? My fiancé had ask me take out her phone so she can take a picture of it ... Diana had said no we can't take pictures ... we thought it was a joke but she told us people take pictures of rings and the tags then come back with fake replica trying to swap them out . We told her Kay's else where never told us anything of that ... according to Dina the policy just changed last week ... She asked if we shop there before I told her yes we've purchased from previous years going back to 2017 . We ask to put the one we like down on the wishlist . She looked at us confused asking if we knew what a wishlist is... she then proceeded telling us what it was ...Obviously we know what a wishlist is . This whole encounter was super overwhelming I felt like I was being discriminated , felt like she treated us as if we were thieves trying to scam/steal from them and most importantly discouraged... we came in hoping to get an engagement rings for our new beginnings . I finally got fed up ... got up from my seat and told my fiancé let's go . Diana had the audacity to remark with " where are you guys going ? Getting married? " all this while laughing Long story short we drove to the location in NEWARK met Maria and I suggest coming here instead . She and the rest of the crew was nice patient gave us our privacy . We walked out much more satisfied and purchased what we wanted ring for my fiancé and ring for me .

If you are interested in cheap, low quality items that are literally gonna fall apart after a…read morematter or days or possibly a few weeks... look no further! Kay's has you covered! My purchase of a set of children's heart shaped earrings were made on 11/15/22 and exactly one week from the day of purchase, the earrings are busted!! Keep in mind that it took me about 3 days after purchase to even put the earrings to use since my daughter was using tiny diamond studs at the moment. Not only was the discounted rate of 40% not accurate [see my initial review], I let it slide and decided to keep them out of pure fondness of its simple yet girly design. I will absolutely be coming in TOMORROW to see about a return! What a whole waste of time, money, and inconveniencing my already traumatized child having to remove this crap. This business doesn't deserve any stars!! Not recommended!! Don't waste your time coming in and don't even think about spending your hard earned money here!!!!!