Please save your time and money. Do not come here! My mom got scammed by the salesperson, Maureen Jije. She was sweet talked into thinking the jewelry she bought was $200/month for 20 months with no interest. Six months in and my mom gets the statement with the real interest and fees, stating it was only a 6 month promotion period of deferred interest. Maureen took advantage of the fact that my mom was Filipino. You would think someone of your kind would do right by you, but not Maureen. She falsified the credit application and my mom signed without knowing what she was getting into. Just please avoid this place at all costs. read more

Avoid this place--believe the bad reviews! I took a chance on this store despite the negative reviews because I found the perfect chain for my girlfriend's pendant. The style was exactly what I was looking for, but unfortunately, that's the only good thing I can say about my experience. As soon as she put it on, she noticed one of the links was broken and digging into her skin--she didn't even get to wear it for a full day. I brought it back for repair, and since it had already been shortened to her desired length, I had to pay an extra $30 for the fix. That was fine, but they originally told me it would be ready in a week. I ended up having to call them because it wasn't done until nearly two weeks later. When we finally picked it up, the clasp looked dirty and worse than before. At that point, we were just tired of waiting, so we accepted it. But after wearing it again today, the small links started falling off one by one until the chain was barely hanging onto the clasp. Now, she can't wear it at all because it's at risk of breaking and losing her pendant. We're stuck deciding whether to pay for another repair at a different shop (making the chain even shorter) or cut our losses entirely. Either way, we regret ever coming here. Save yourself the frustration and go somewhere else! read more

S & L Gem - Chain near clasp weakened more by repair. Digs into skin - Jewelry Near Me - Milpitas, California

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Disappointed and Heartbroken I went with my boyfriend to pick up my necklace after it was repaired. The woman who helped us was nice, but unfortunately, that's the only positive part of this experience. I was really excited about this chain because it was the perfect style for my pendant. But the quality and craftsmanship are just awful. The first time I wore it, I immediately noticed a broken link digging into my skin. After just one day, we had to bring it back for a repair, which took nearly two weeks instead of the one week they originally promised. When we finally got it back, the clasp looked dirty and worse than before, but we accepted it because we just wanted to be done with the whole situation. I wore it again today, and now the tiny links are falling off one by one. It's barely hanging on, and I can't even wear it anymore because I'm afraid it will break completely and I'll lose my pendant. I'm so sad and frustrated. I was really looking forward to wearing this necklace, but now we either have to spend even more money to get it fixed at another shop or give up on it entirely. I would never recommend this place to anyone. read more

Extremely rude lady at the door! My wife and I were genuinely interested to see Rolex watches. The lady curtly pointed us to the outside glass window area with Rolex displays. She did not even welcome us in any way or shape. No sense of courtesy or respect whatsoever. Despicable and insulting attitude. No class whatsoever. Either the staff OR the ownership or both are completely delusional and out of touch with reality. Not everyone who's enquiring about Rolex need to wear Suits! I hope this shop closes for good. Very negative, arrogant vibes and negative energy from this store. I am not surprised that this store already has numerous 1 star reviews on Yelp! Run away from this place. read more

Disappointed, do not come here. Reviews are true. If you do end up going here do not let them take out a loan from Concora bank. They will not tell you ahead of time that it will charge you $400 in interest fees.. not worth the jewelry I got too. You can find nicer somewhere else for a way better price read more

If I could rate this store zero stars, I would! They tricked my 65 year old mother-in-law who doesn't have a job and have health issues into buying jewelry that cost more than 19k!! It is such a shame that they target elderly Filipinos! This has caused so much stress to her and our family because she doesn't know how to pay for it. The store never even gave her a certificate of authentication! So we don't even know if these jewelries along with an LV bag are authentic! Their actions into luring elderly customers are disgusting and sick!!! We can't even return them because of their policy. STAY AWAY FROM THIS STORE. IT'S A SCAM! WE WILL LOOK INTO FILING A COMPLAINT AND TAKE LEGAL ACTIONS read more

On behalf of my mother's experience here, I cannot recommend this business (see the other 1 star reviews for yourself). Long story short - my mom stopped by to check out some watches. She ended up calling me about a "really good deal" she was being offered on the spot for 2 watches and ultimately, she decided to pass on the offer (because why do they need to run your credit for someone who is just browsing? lol) Obviously, the sales lady did not like that she was losing a potential sale, so she thought it would be in her best interest to start making some out of pocket, incredibly condescending comments to my mother about how she lives her life. So unless you'd like to subject yourself to questionable sales tactics and baffling customer service, avoid this shop. read more

This place is a SCAM. Please avoid this place at all costs - especially if you're a Filipino. They will sweet talk you calling you "ate" and speak to you in broken Tagalog. I saved my mom from opening a line of credit with them. They told my mom she was signing up for a membership but when I got there I heard them asking about her annual income and SSN. That made me question since memberships only ask for your email and ph#. I demanded told them that my mom was not interested in applying anymore and to stop the application. They refused to give me back the application form my mom signed and the photocopy of her driver's license and credit card. They gave me a photocopy of the application form and on the upper right hand corner it says "credit card application" with Synchrony. They were so sweet when they were trying to sell me diamonds but turned rude and condescending the moment I told them stop processing my mom's application and that we're leaving. I agree with the previous commenter. Their jewelries are way OVERPRICED. Who would sell a thin 14kt ring with very small diamonds for $4000? My 18kt crucifix pendant that I bought at the Vietnamese Shopping Center weighed more and it only cost $500. Just like what the previous commenter said, they also tricked my mom into thinking she won a $1000 discount in a raffle which they said was the highest prize that day. They were probably lying and all the prizes were $1000. Thank God the Lord was watching over us and my mom put the wrong SSN. It saved her from opening a line of credit from a dubious store. Stay away from this store at all costs! read more

S & L Gem - Jewelry Near Me - Milpitas, California

I originally got my ring at the location in San Bruno, and it had a mistake on the hidden halo where it was curved as supposed to a straight line. Due to a demanding work schedule, I was unable to take it in right away to get it fixed. Since my engagement, it had passed about 6 months, and I stopped by this store and asked if we can add sizing beads because my ring always tends to rotate. When I asked the manager, Kathy (I believe is her name) said it was not necessary. Because it fits fine, well, it still continuously rotates. In addition, i was flabbergasted when I found out the ring was 14k white gold and not platinum like it was originally requested. We found this out because I asked her to look, and when she looked at the ring she told me only the prongs of the ring were platinum because it would hold better. Furthermore, we then found out that the actual band itself was 14k white gold because they know that white gold holds better than platinum. When I asked them to provide the copy of the receipt request, they sent me a blurry one. So you couldn't read what was actually requesting for the ring. In order to get the hidden halo corrected & straight and look flush, I had to pay 899$ for the warranty. When I handed them the ring I requested the ring to be platinum because that is what we paid for, initially. The manager seemed irritated, but since I had already paid for the warranty she said they would fix it. I handed the ring and I asked to have it back after a certain time (about 3-4 weeks) out. I called 4 weeks out, and they still did not have it. They notified me that it should arrive within the week. When I followed up again, I was told it was sent to the warehouse overseas and they did not have a contact number for me to reach out to. When they called me to pick up the ring after the 6 weeks, it turned out it was my fiancées band that was ready and not mines. They did not specify this in the message. I called throughout the week, and I was told without even asking my name that they would call me and they will reach out and tell me when it's ready - they hung up. They didn't ask my name nor my number. At this point, I did not want to deal with them anymore and was actually extremely disappointed in their customer service, their inability to accept their wrong doings without being charged, and their laziness. I think had they had great service, they could obviously look at the ring, and see the ring was crooked. But instead they told me that the beads were not necessary, and asked for payment for the change of platinum (which was originally paid for when designing the ring), and fixing the hidden halo. In addition to this whole fiasco, my niece was also with us and they were attempting to get her to open up a credit card. They chased her around the store and told her that it was necessary for her to get it so she can have a necklace that would look great on her. This is, an 18-year-old that has no business opening a credit card for a piece of jewelry. Personally, I would never return here again. If I could give zero stars I would. I am getting my beads done at another jewelry store and also getting it appraised at the same time. I'm excited to get a new band at a store that has better customer service- save your money and use it elsewhere. read more

Christmas came early! Thanks to Christian, Kathy and Rose from S & L Gem Co. Please come by and check out all there beautiful jewelries. read more

S & L Gem - Jewelry Near Me - Milpitas, California

I'm quite surprised with these other reviews. I actually had a pleasant experience with the staff and service. I was greeted vernicely and was presented a $900 coupon cause they had a grandopening. Obviously I took advantage of it and purchased my Hamilton watch including a 22" and 24" 18k white gold cuban chain and a white gold diamond ring.. I did spend a lot since it was my birthday but it was worth it cause it's an investment and only had to do monthly payments which was great for me since I had to build my credit anyways. I came back 9 months later and they cleaned my jewelry for free. I will definitely come back again. read more

S & L Gem - Jewelry Near Me - Milpitas, California

Got me a great deal on a Hamilton Titanium Field watch. If you come in knowing what you want, you shouldn't have any problems making a deal with them. read more

My fiancé and I have been searching for our matching wedding bands for quite a long time. Last month, we went to Great Mall to do another search, then we saw S&L Gem Co,, I used to shop at their San Bruno location before I moved to Fremont. The now store manager Jije, who used to help me at the Tanforan mall, was so helpful and knowledgeable, she helped us design our dream wedding ring sets. Today, we just picked them up at the store, we are so happy on how they turned out. Thank you Jije for your help and I am definitely going back to see them for my anniversary ring! Thank you for the free gift too! read more

S & L Gem - Jewelry Near Me - Milpitas, California

This is a very nice store with valuable and beautiful jewelry. The staff is very warm and helpful, and there is also a jewelry repairman in the store. I sure that's a store I love to shop. read more

S&L Gem it's probably one of the biggest scams inside of the Great Mall. Any five star reviews from profiles that don't have pictures or only have written one review or two is their staff trying to bring up their stars rating. Their sales statics is targeting seniors by tricking them that they won a money price and then sign them up for an overpriced jewelry. Kathy Rose (sales person) should be a shame, and put into jail for elderly abuse. She forced a close to $10,000 sale, line to the buyer that it was $800. When we tried to return it their policy, no exchanges, no returns were what they came back with telling us. To trick an elderly person and force a sale a low quality SI-I diamond earring for $10K is very disgusting. Kathy Rose, has no shame in taking advantage of any type of customers and selling them junk jewelry. Avoid this place at all cost, report this business, if you had a bad encounter to the Great Mall Management. File a complaint online at www.dca.ca.gov or call 800.952. 5210 to have a complaint form mailed to you. Or help us report this business to NBC news on your side https:// www .nbcbayarea. com/ consumer-form/ read more

DO NOT SHOP HERE. These people will say anything to get you to buy their jewelry. Low quality diamonds, low customer service, and no morale. They prey on hard-working, innocent customers. This is not a reputable company I would ever recommend to anyone. read more

I came here to buy an engagement ring for my fiancé and they helped me soo much. great customer service, a lot of beautiful jewelry, they met my needs for what I pictured and made the engagement extra special for me! 10 out of 10! read more

I am and forever will be a loyal customer! I am always happy with all the staffs! Highly recommended!

Jewelry is overpriced and you can't return anything. You can get better deals from Costco and or Sam's club! I give this company a 1 star because they don't accept returns, so say just an example you decide to propose and get rejected by your gf then you're out of luck and will be stuck with an overpriced jewelry. Return Policy is crucial when buying things that are really expensive. read more

They were very friendly and nice, Thanks for being patience to me. I got a very beautiful earrings at this store. read more

This place is awesome, the people are so kind and helpful. Im only 18 and I was called in with a $850 raffle coupon. I was able to apply that to this 18k chain and diamond pendant I bought and the best part is i was able to finance it with no money down. The managers took their time explaining how credit and financing works as well as writing down everything about the monthly payments which was really helpful. I was really surprised to see the other reviews on this store because my experience was very different. The people were really transparent about the processes involved and i never felt pressured to sign or buy anything during the time i was there. I would definitely recommend this place to anyone looking for high quality jewelry especially with the financing they offer it made buying jewelry so much less intimidating for a young college student like myself. read more

S & L Gem - Jewelry Near Me - Milpitas, California

They are deceiving. They give you a rafflle tix and no need to put out cash upfront and say you pick an item you get it for free using the raffle you get will be used as discount. Once you're inside they let you check the items and hassle you. Only to find out you will be paying for the said free item. I will never go back to this store and don't recommend this place to buy a jewelry. read more

DO NOT buy any thing from this store! They are a scam and the earrings I bought from them broke after 3 months. Not to mention very expensive too! read more

My friend and I were walking around the great mall when were approached by the sales associates to come inside to take a look. I ended up buying a pair of earrings and a beautiful diamond ring. I totally wasnt expecting to get anything but i dont regret my purchase. I was able to do the financing with no interest so being able to leave with the items I wanted without spending any money down was sweet. Thank you S&L I will definetly come back in the future. read more

This place is not customer friendly. Warning that this place will hold you hostage when you give them your ID. They persuade you with raffles that you will get $1000 off but that is a lie. They mostly target elderly women. Be careful. Jewelry is non-refundable based on the contract. They don't show you the prices until the end of the sale. Jewelry is also over priced. Please read all reviews from this company from other locations before going here. Manager and district manager will not help with your problems. If you try to return your item that will say that they will talk to corporate but will not follow up with you on the process. They will show no remorse to customer service and shows fraudulent misrepresentation towards selling to their customers. read more

I bought a gold necklace from them and it broke within a month. I took it back to get it fixed and they charged me to get it repaired. I've never been charged by any jewelry store for any piece of jewelry to be fixed within the first 6-12 months. Very bad business and poor character on their part. Never buying from them again read more