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    S & L Gem

    2.6 (27 reviews)
    Open • 10:00 am - 8:00 pm

    Services - S & L Gem

    Jewelry repair

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    Reviews With Photos

    Chain near clasp weakened more by repair. Digs into skin
    Franky T.

    Avoid this place--believe the bad reviews! I took a chance on this store despite the negative reviews because I found the perfect chain for my girlfriend's pendant. The style was exactly what I was looking for, but unfortunately, that's the only good thing I can say about my experience. As soon as she put it on, she noticed one of the links was broken and digging into her skin--she didn't even get to wear it for a full day. I brought it back for repair, and since it had already been shortened to her desired length, I had to pay an extra $30 for the fix. That was fine, but they originally told me it would be ready in a week. I ended up having to call them because it wasn't done until nearly two weeks later. When we finally picked it up, the clasp looked dirty and worse than before. At that point, we were just tired of waiting, so we accepted it. But after wearing it again today, the small links started falling off one by one until the chain was barely hanging onto the clasp. Now, she can't wear it at all because it's at risk of breaking and losing her pendant. We're stuck deciding whether to pay for another repair at a different shop (making the chain even shorter) or cut our losses entirely. Either way, we regret ever coming here. Save yourself the frustration and go somewhere else!

    Valerie B.

    This place is a SCAM. Please avoid this place at all costs - especially if you're a Filipino. They will sweet talk you calling you "ate" and speak to you in broken Tagalog. I saved my mom from opening a line of credit with them. They told my mom she was signing up for a membership but when I got there I heard them asking about her annual income and SSN. That made me question since memberships only ask for your email and ph#. I demanded told them that my mom was not interested in applying anymore and to stop the application. They refused to give me back the application form my mom signed and the photocopy of her driver's license and credit card. They gave me a photocopy of the application form and on the upper right hand corner it says "credit card application" with Synchrony. They were so sweet when they were trying to sell me diamonds but turned rude and condescending the moment I told them stop processing my mom's application and that we're leaving. I agree with the previous commenter. Their jewelries are way OVERPRICED. Who would sell a thin 14kt ring with very small diamonds for $4000? My 18kt crucifix pendant that I bought at the Vietnamese Shopping Center weighed more and it only cost $500. Just like what the previous commenter said, they also tricked my mom into thinking she won a $1000 discount in a raffle which they said was the highest prize that day. They were probably lying and all the prizes were $1000. Thank God the Lord was watching over us and my mom put the wrong SSN. It saved her from opening a line of credit from a dubious store. Stay away from this store at all costs!

    Marilyn A.

    Christmas came early! Thanks to Christian, Kathy and Rose from S & L Gem Co. Please come by and check out all there beautiful jewelries.

    Marc B.

    I'm quite surprised with these other reviews. I actually had a pleasant experience with the staff and service. I was greeted vernicely and was presented a $900 coupon cause they had a grandopening. Obviously I took advantage of it and purchased my Hamilton watch including a 22" and 24" 18k white gold cuban chain and a white gold diamond ring.. I did spend a lot since it was my birthday but it was worth it cause it's an investment and only had to do monthly payments which was great for me since I had to build my credit anyways. I came back 9 months later and they cleaned my jewelry for free. I will definitely come back again.

    Kate L.

    My fiancé and I have been searching for our matching wedding bands for quite a long time. Last month, we went to Great Mall to do another search, then we saw S&L Gem Co,, I used to shop at their San Bruno location before I moved to Fremont. The now store manager Jije, who used to help me at the Tanforan mall, was so helpful and knowledgeable, she helped us design our dream wedding ring sets. Today, we just picked them up at the store, we are so happy on how they turned out. Thank you Jije for your help and I am definitely going back to see them for my anniversary ring! Thank you for the free gift too!

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    3 years ago

    I am and forever will be a loyal customer! I am always happy with all the staffs! Highly recommended!

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    Ask the Community - S & L Gem

    The Diamond Ring - Isaq nd mj

    The Diamond Ring

    (85 reviews)

    I was looking to buy a Seiko watch from an authorized dealer in the South Bay and decided to go…read morewith this location of The Diamond Ring Co. in Milpitas, and I'm really glad I did. Ahmed helped me out and was incredibly attentive throughout the whole process. I'm pretty particular about the watch that I'm getting this time, and wanted to try on a bunch of different ones to compare the dial sizes and Seiko silhouettes before deciding. Ahmed was more than happy to bring out everything I wanted to try. They didn't have the exact watch I was looking for in stock, so Ahmed helped me place an order and it came in about 3 weeks later. When I went back to pick it up, the watch was perfect, and everyone was also more than happy to resize the bracelet a few times until I got the fit just right, which I really appreciated. Afnan helped me take care of the warranty paperwork too, so the whole pickup process was very pleasant. The price was also really good and definitely competitive with what I was seeing elsewhere. It made the decision to buy from an authorized dealer, and this store specifically, an easy one. Everyone I interacted with was friendly, helpful, and knowledgeable. Overall, just a really nice experience from start to finish. Couldn't be happier with the watch and would definitely recommend this store.

    My experience with the Diamond ring was an amazing experience. I was really nervous at first but I…read morewas greeted by Isaq. He showed me great compassion and was very patient with my indecisiveness. I showed him a ring for inspiration and we were able to help me create a beautifully custom ring below. This wouldn't have been able to be done with him. His follow up during the process was amazing. They have CAD designs of the ring before they have their jewelers start designing the ring, so you have full control of how the ring looks. I made a couple of changes during this process and they were patient with me and showed me the changes on new CAD designs. After 6 weeks (they will be able to make the ring earlier but I wasn't in a rush), Isaq let me know the ring was ready for pick up. They showed me the certificate and was able to get me this beautiful box with a light in it (nice touch). I can't wait for my girlfriend to see this ring. If you need help crafting a perfect ring come to The Diamond Ring Co.

    Luk Fook Jewellery

    Luk Fook Jewellery

    (7 reviews)

    If you want reassurance and confident in the gold you buy go there you won't be disappointed.read more

    5 star rating for customer service. Fiona helped my friend and I with a special situation. She was…read moreextremely patient, calm, and understanding - those are very important qualities when being in a sales role. When shopping around, Fiona took the time to explain the quality of items and made useful recommendations without trying to upsell. During the checkout process, she was also incredibly thorough and very diligent with making sure all paperwork is handled correctly. She made sure all corresponding certification cards were given and proper verification measurements of my items correlated to the information on the official paperwork. When my friend and I arrived, another saleswoman had helped us before Fiona arrived back from break. We felt extremely welcome the moment we walked in. I believe her name was Selina (?). I don't fully recall her name but she was incredibly nice. When my friend was looking at stuff and I wandered to different display cases, another nice saleswoman approached me and asked if I would like to take anything out to try. I did not catch her name but overall service was top notch and everyone was willing to help even though they knew we already had a dedicated salesperson that will be making our transaction. My friend had previously arranged this shopping trip with a different saleswomen (I believe her name is Fan) via WeChat. She was not available on the day that we went but made sure everything was coordinated well with Fiona so that things went smoothly. The communication between my friend and Fan (?) was very nice and understanding. She went above and beyond to accommodate my situation. I am truly impressed and very happy with my shopping experience. I look forward to being a returning customer. I really like Lukfook from shopping at their stores in Asia and was excited when a store in Milpitas opened up. Customer service, quality, selection, price - all excellent! Highly recommend. **No refunds**

    Daniel's Jewelers

    Daniel's Jewelers

    (30 reviews)

    I had been purchasing my jewelries at Milpitas Great mall branch…read more Juanita Bunuan is so professional in dealing with clients like me. Hence, I keep going back be of her welcoming personality. A great asset to your company. Joy A.

    Man. I'm saddened to leave this review. Went in to the store to find something advertised online…read more They did not carry it in the store, but had a cheaper version which the clerk said she'd price match to the other item. Except the item was originally $405, marked down to $125.97, this set was only $295 (and should have been on sale, too). I looked at a few more items, and she didn't look up the prices, only said she'd sell it to me for $125. We're talking a $179 bracelet (on sale), some earrings, and a ring. She called around and found the item at another store. She offered to order it, but I had to pay for it (without seeing it in person, and it was an "as is" item). When I told her I was on my way to Hayward, she said the item was at the Modesto location. I left the store, but decided I'd just drive out to Modesto since this was a very important gift for my long time surrogate mother, deceased mother's best friend, celebrating a large birthday after surviving Cancer TWICE! I wanted a ruby and white sapphire birthstone set to commemorate this special occasion. Luckily, I called the Modesto store, only to get told the item (the only one in The Bay Area), was ACTUALLY IN HAYWARD! I'm so disappointed about this lady's dishonesty and sales practices. Thank you to the honest woman in Modesto, and thank you to the kind folks at Hayward. They held the set for me, and price matched the online price. I think this location has lost a customer. Two stars for the clerks at the other store who navigated me in the right direction. ZERO stars for this location.

    S & L Gem - jewelry - Updated October 2026

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