Today I visited crown gold exchange! Excellent customer service! Fair exchange! I will be back . Brandon B read more

You know, I visited this location for the first time around 2024. At the time I spoke to Alisha. I believe she was the owner if I'm not mistaken. She had inspected some old good and silver pieces I had and gave me a really good price on them so we did business. No complaints. At the time I asked her to give me an estimate on a gold ring that I have. After her inspection she had offered me $1850. I did not sell it at the time. I was just curious at where they might be at with the price. Well, now fast forward to April. I decided that I might be interested in letting go of my diamond ring for the right price to do some improvements on my vehicle. So I decided to pay Alicia a visit. At this point I will say that I am honestly expecting there to be more value in the ring since gold is at an all time high since the last time I visited. I decided to call and make sure she would be available. Unfortunately after several attempts I could never reach her at location. Everyone I would speak to would never offer a time so that I could schedule with her directly so I went ahead and just decided to see whoever was there at the time. Upon arrival, I see that they had did a complete remodel of the office from my previous visit. It is much more elegant than previous. There were 2 guys working and I end up with the guy at the desk farthest from the door. ( I apologize, I didn't get names) I show him the ring for the quote and he immediately starts complimenting it and shows what appears to be genuine excitement. While he is inspecting it he asks me if I had ever got a quote on it. I tell that I actually have and that it was done there by Alicia back in 2024. He promptly asks me what price she gave me and I decide to hold that back so I can see what he comes up with. This is where they lose me completely. He ends up offering me $800. Smh. I tell him he is way offffff.......... I then share what the original quote was in 2024 by Alicia. I express to him that his quote can't be right on the fact that gold has skyrocketed since then. I also directly ask him if he is just crazy low balling me on purpose ( I know, of course he is going to say no to that but I had to ask. Right??) after some back and forth he tells me that is all he is authorized to offer?!? Than he goes on to tell me he is "messaging" Alicia. He takes some pictures etc. Now they start to say gold has gone down, and the diamond pricing has gone down, and supposedly the clarity of my diamond is horrible. Let's not forget how he was drooling over my ring when I first walked in. What's even crazier is that as they are insulting my diamond it's part of the value the original quote that she had given me in 2024 was purely on the gold. She specifically told me that they don't count the gemstones because they treated as scrap so it's just a gold that has value Which is crazy but her words. Also, when he quoted me 800 he told me he couldn't price anything on the diamond. So at this point, I'm like one this place is turned into crooks. and second, is he even talking to Alicia? Is she even the same person I dealt with in 2024 or really the owner or still the owner. As far as I'm concerned too many question marks now looks pretty on the outside with the remodel and all, but on the inside to me it's horrible now. And I know you're gonna say well. You only visited one time in 2024, but that one time in 2024 was crazy made a huge difference because I have visited other place prior to going there and she seemed to be honest sincere and had very fair quotes. Hey all I can say is this get multiple opinions do your research before signing off with these guys. I don't recommend them unless you're just not caring about what you're unloading, but k steering clear of this place in the future. read more

If it was possible to give negative 5 stars I would. I called the shop at 2:20 pm with spot being $55.22 . Over the phone I was told they sold $3 over spot and would lock the price in when I arrived. Normal. When I arrived 20 minutes later, spot was at $55.51. When writing invoice it changed to spot + 3.50. Not cool. Spot went up .5%. The commision grew by 17%. That's 16.5% more than what was agreed in store. Bait and switch. 2 young men in the store. One was polite, the other not. The not so friendly polite individual tried using stare down for intimidation. I was not intimidated. The operations manager was called. Tried to justify the 16.5% increase on commission. Really?!?! I have bought silver from many stores in the Bay Area. I have never had this happen to me. Be careful doing business here, very dishonest vibes with ridiculous justifications. VERY DISHONEST!!!!!! USE CAUTION!!! read more

Outstanding trade mini gold bars for a full gold ounce coin, and this is the place to be for having too much of something to trade for one rare item. read more

Crown Gold Exchange - Miniature acre gold bars 24K - Gold Buyers Near Me - San Jose, California

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Went off a referral to meet with Hector as I was curious to learn more about the industry offerings. Location is to the side of a shopping center with plenty of parking. Hector was welcoming, professional, knowledgeable and patient. He walked me through his pamphlet so I could grasp all available options in simplified terms. In the end I felt comfortable and excited to be a part of the industry that I purchased my 1st beautiful piece. I already know what I want next! Make sure to stop by and see Hector! read more

The was a great place to buy coins. Had an amazing experience with hector will definitely be back. Thank you so much read more

Crown Gold Exchange - Sliver coins - Gold Buyers Near Me - San Jose, California

I went with a friend to sell her trinkets and old broken jewelry. The gold appraiser Logan is very courteous and understanding and used acid to measure the gold carats and is knowledgeable to answer our questions. He gave us the best rate at that time and also gave us his time even though he had many customers in line. Will recommen. read more

Just had the best, clean and simple experience at the SJ location. We worked with Logan and he was so professional, thoughtful, polite and detailed! They are really lucky to have someone like him. What a great company and experience. Thank you Logan! read more

Met with Alicia upon entering the establishment. She was friendly and very personable. I asked her to give me an estimate on my pieces of gold jewelry, coins and casino tokens. I had done my homework prior to going so I had a general idea of the amount I should receive. She was very close. I intended to price shop but because her prices were fair, I went with her. Overall, her business environment was casual and laid back. There was no pressure and her process was very transparent. Everything from having the scale right in front of me with the weight showing; to pricing everything individually and writing it down in a list, it was all up front. I will definitely be back to use her services. read more

These guys are great, I was going to sell my Silver Maples online so I checked APMEX and JM Bullion. The shipping was going to be a hassle so I looked locally and found Crown Gold Exchange. They offered to buy them at a very reasonable price ( a little better even than the online dealers), without the hassle of shipping and waiting to get paid. It was a no brainer, they were very fast, friendly and efficient and passed my honesty test with flying colors. Will definitely be going back read more

Logan was the third meeting I had to get offers on the items I was selling. He was, by far, the easiest to talk with and understand the offer that was being made. He worked with me on the final price and we came to a fair agreement for both of us. It was a pleasure doing business with him and Crown Gold Exchange. I have some other items that I will be bringing in to him to discuss. read more

I was referred to Crown by a friend, and I'm very glad I went. Hector assisted me with gold coin trading and demonstrated exceptional honesty, professionalism, and outstanding customer service. I had previously visited a few other gold dealers in the area, but they felt more like pawn shops. At Crown, you truly experience the level of professionalism expected for this type of clientele. I'm genuinely grateful for the excellent service and competitive pricing. Highly recommended. I would give 10 stars if that were an option. read more

Logan was super unprofessional over the phone. Horrible customer service. Called for a service and told me he did not have time for all of that right now. I asked for his name 3 times and he said ill give you a call back and hung up on me while speaking. Wouldn't recommend a place with these types of manners. Drive yourself to the next nearest location for better service. read more

I went to Crown Gold exchange beginning this year to sell some and gold and silver jewelry , the owner of the store was very nice to me , I had lots fun selling my unwanted jewelry, I was surprised I got lot more money than I thought, I will definitely go back again in the future this store is more reasonable they pay more for your jewelry great value, I recommend this shop to friends and anyone interested to sell your jewelry or coins it will not disappoint! Thanks from happy customer read more

Crown Gold Exchange - This is money I got sell my jewelry make me happy customer - Gold Buyers Near Me - San Jose, California

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When calling around and, I believe I called six businesses who were rude, never called back and/or had no patience with a first time customer. I was so happy to have found Hector! He was kind and very patient with my questions I had. Hector was off the day my appointment was, so I worked with Daniel and he was great too! He was kind and also explained everything in full detail of what he was doing with the process of older jewelry. It's quite a process, but if you have either Hector and/or Daniel they make feel at ease and will answer all your questions from the beginning to the end without being embarrassed. I will be back! Thank you! read more

I made an appointment to sell some silver bullion. My transaction was handled by Alicia and I was in/out in about 20 minutes. I was satisified with the offered price and the entire experience. read more

I went in to sell a diamond halo engagement ring. Staff was genuine & honest. She told me I would probably have better luck selling directly to someone looking to propose or a site who specializes in reselling rings. I appreciate how honest she was. She even told me to think about it. I highly recommend them if you have jewelry you want to sell. Small business! read more

I went here yesterday to sell a chain I didn't wear anymore. The exchange was quick and easy. I believe I met the owner, she weighed the chain and gave me the estimate and I agreed. Super simple transaction and fair rates too. I would recommend this to be a trustworthy and quick place to offload some gold you no longer need or use! read more

Crown Gold Exchange - Outside - Gold Buyers Near Me - San Jose, California

Great customer service. Hector will get you taken care of. I highly recommend this place Thanks again read more

It was busy so I made an appointment and came back the same day. Hector was friendly, efficient and reasonable rates and explanation of what had value and what did not. Will definitely return and recommend! read more

I got a quote online for my gold. I then literally went into this shop a few hours later and they told me it was worth $200 less. The best part is that the price of gold two hours earlier when they quoted me, gold was actually cheaper. This is a bait and switch store. They give you some high number when you e-mail them, then you go into the shop physically and they go, nope, we aren't paying you that much, take it or leave it. AVOID and I do NOT recommend this place. read more

Great customer service. Spencer will take care of you. I highly recommend this place. Thanks again

This is a fantastic place to buy or sell gold and silver. I messaged the owner on Yelp after business hours and was impressed to receive a clear and straightforward response within 30 minutes. When I arrived, I was warmly greeted by the owner, who was kind and professional. The shop itself is clean and inviting, making the entire experience smooth and efficient. I was in and out in just 10 minutes. Highly recommend! read more

What a great honest place. Hector was very patient explaining the process and did all the tests in front of me. I was very happy and surprised with the payment. I would definitely go back if I can some more jewelry . Glad I trusted Yelp reviews. read more

I had some Gold & Silver that I wanted to sell and I've seen this location whenever I go grocery shopping at the Middle Eastern Grocery in the same strip mall location. So I decided to give them a try and I'm really glad I did. I highly recommend bringing your business here. I was helped by Hector Montes. He gave me excellent customer service and was very professional and knowledgeable! I will Highly recommend Crown Gold Exchange due to the Personable service I received from Hector. Thank you Hector for making the process fun and easy. read more

I highly recommend this business, and after yesterday's experience, plan to use this business for my future needs. My father passed and as executor needed to get appraisals and information on where I might be able to sell items. The person that helped me, Alisha, was so kind, helpful, and professional. This was difficult for me, and Alisha made the process very easy... Thank you read more

Crown Gold Exchange - Gold Buyers Near Me - San Jose, California

It was so easy to work with people at Crown Gold Exchange from scheduling an appointment for an appraisal, a quick/transparent appraisal process, and then finally to selling the gold a few days later. People were very courteous and nice to work with. I highly recommend the place! read more

I had an excellent experience at Crown Gold Exchange. I sold my gold bar there, and the staff were very honest, professional, and friendly.They offered a fair price and made the whole process quick and comfortable. I highly recommend Crown Gold Exchange to anyone looking to buy or sell gold. read more

Alicia treated my elderly mom with the utmost courtesy and respect. Mom was weighing the sale of some family heirlooms... a difficult decision. Alicia made an appraisal that was significantly higher than anything mom received from others in the local area. She made the process easy and generous. You can go wrong here... don't waste time going anywhere else! read more

Great gold selling experience. The sales person is very friendly and not pushy and gave me a good price for the gold and silver. Overall, a great experience and I was in and out fairly fast. Will definitely recommend them for others looking to resell their gold, silver, and diamond. read more

Fast! Efficient! Cordial! Great prices! Conveniently located! I would highly recommend this exchange

New location for gold, silver exchange and more. Alisha is very genuine and down to earth person that you can rely on. Things I like when visiting her shop: Very laid back atmosphere. She has different methods to test your jewelry. She is knowledgeable and be aware of the market that will give you a better price than anywhere else. Things I don't like: Have not found til my next visit. Hopefully not haha Definitely go see Crown Gold Exchange for any locations nearby. They are all legit ! read more

For those of you that are consistent investors and sellers of precious metals know how important the relationship of a dealer is. Alisha was straightforward, knowledgeable, and resourceful. She respects the game and offers fair and transparent pricing. She's someone you can trust. Wouldn't go anywhere else. Save your time, go to the best source first. read more

I called and spoke with Alicia. Very knowledgeable and friendly. We were able to schedule an appointment easily. When I arrived she greeted me, we got down to our transaction and it was smooth as silk!! What a great place!! Don't be tricked by others. You need to go to reputable precious metal dealers. Crown Gold Exchange is my new source for all my precious metal needs!! Thank you Alicia for being a great person! read more

First of all, this is one of the most honest gold exchange places have worked with the girl Alysia is knowledgeable and if she doesn't know, she will find out for you gives you a fair price and is very agreed to work with. I worked with her couple times now, I'm very happy. read more

My wife and I came in to see if we could sell some gold jewelry we had come across going through her Grandfather's home. We were kindly greeted by Hector. He was very informative, honest and had such a great attitude. As he went over the jewelry we had some great conversations about different types of jewelry, coin and gold/silver. We were happy with the price he valued the jewelry at and even came back the next day with some more we had come across. Again we were greeted by Hector and had more conversations while we were there. We were more surprised at the price he valued the jewelry at for a second round. We would definitely consider coming back again and doubt we would be disappointed. Thank you again Hector, you rock! read more

Went in to see how much my old dental crown was worth. Simple process, including weighing in plain sight. Walked out with a $160 check in about 5 minutes. Alicia was very friendly and answered all my questions. read more

Initial appointment to get a quote was good. Alisha was friendly and answered all questions. She took the time to quote all 37 coins and gave me a written itemized value for each coin. The quote was fair and a little more than another dealer. After doing some research, I returned a week later to sell the coins. I chose to be paid via a bank wire transfer. The transfer was quick and verified on my bank's app in less than a minute. I can't imagine having a better experience. Each visit is private by appointment only. read more

Alisha is awesome! Came through to get a quote on some gold and coins and came back the next day to do business. Don't go anywhere else. You'd be wasting your time. BTW. I need to work on my listening skills. I thought I was pretty good, put me to shame. Thanks for your help Alisha. read more

Dropped in today to see about selling some old jewelry that my mom left me, the gal at the store was super nice and tested everything with no pressure to sell. She was really empathetic and gave me lots of time and space while I considered if I really wanted to sell everything. At the end of the day I'm really happy I stopped in and it feels good to be getting ready of things I'll never wear read more