I was looking to buy a Seiko watch from an authorized dealer in the South Bay and decided to go…read morewith this location of The Diamond Ring Co. in Milpitas, and I'm really glad I did. Ahmed helped me out and was incredibly attentive throughout the whole process. I'm pretty particular about the watch that I'm getting this time, and wanted to try on a bunch of different ones to compare the dial sizes and Seiko silhouettes before deciding. Ahmed was more than happy to bring out everything I wanted to try. They didn't have the exact watch I was looking for in stock, so Ahmed helped me place an order and it came in about 3 weeks later. When I went back to pick it up, the watch was perfect, and everyone was also more than happy to resize the bracelet a few times until I got the fit just right, which I really appreciated. Afnan helped me take care of the warranty paperwork too, so the whole pickup process was very pleasant. The price was also really good and definitely competitive with what I was seeing elsewhere. It made the decision to buy from an authorized dealer, and this store specifically, an easy one. Everyone I interacted with was friendly, helpful, and knowledgeable. Overall, just a really nice experience from start to finish. Couldn't be happier with the watch and would definitely recommend this store.

My experience with the Diamond ring was an amazing experience. I was really nervous at first but I…read morewas greeted by Isaq. He showed me great compassion and was very patient with my indecisiveness. I showed him a ring for inspiration and we were able to help me create a beautifully custom ring below. This wouldn't have been able to be done with him. His follow up during the process was amazing. They have CAD designs of the ring before they have their jewelers start designing the ring, so you have full control of how the ring looks. I made a couple of changes during this process and they were patient with me and showed me the changes on new CAD designs. After 6 weeks (they will be able to make the ring earlier but I wasn't in a rush), Isaq let me know the ring was ready for pick up. They showed me the certificate and was able to get me this beautiful box with a light in it (nice touch). I can't wait for my girlfriend to see this ring. If you need help crafting a perfect ring come to The Diamond Ring Co.

My daughter and I were browsing at San Francisco Premium Outlets when we stopped by Valliani…read moreJewelries to look at watch options for me. It turned out to be one of the most professional and enjoyable experiences we've ever had in a jewelry store! A special shoutout to Julia, who went above and beyond to help us. She took the time to understand what I was looking for, presented the best options, and made the entire experience welcoming and stress-free. Her professionalism, knowledge, and exceptional customer service truly stood out. Kudos to Julia for providing such outstanding service--we'll definitely be back!

Valiant is great, the fixed my necklace very quick and effective. Highly recommend…read more Thank you

Quynh was very nice and helpful! She helped me fix my ring very quickly and did a great job. I…read morereally appreciate her excellent service and would definitely recommend her!

Y is a very thoughtful and helpful person. I will always shop at Hung Phat. I come from Manteca, Ca…read moreto San Jose to look for good deals at this jewelry store.

If you want reassurance and confident in the gold you buy go there you won't be disappointed.read more

5 star rating for customer service. Fiona helped my friend and I with a special situation. She was…read moreextremely patient, calm, and understanding - those are very important qualities when being in a sales role. When shopping around, Fiona took the time to explain the quality of items and made useful recommendations without trying to upsell. During the checkout process, she was also incredibly thorough and very diligent with making sure all paperwork is handled correctly. She made sure all corresponding certification cards were given and proper verification measurements of my items correlated to the information on the official paperwork. When my friend and I arrived, another saleswoman had helped us before Fiona arrived back from break. We felt extremely welcome the moment we walked in. I believe her name was Selina (?). I don't fully recall her name but she was incredibly nice. When my friend was looking at stuff and I wandered to different display cases, another nice saleswoman approached me and asked if I would like to take anything out to try. I did not catch her name but overall service was top notch and everyone was willing to help even though they knew we already had a dedicated salesperson that will be making our transaction. My friend had previously arranged this shopping trip with a different saleswomen (I believe her name is Fan) via WeChat. She was not available on the day that we went but made sure everything was coordinated well with Fiona so that things went smoothly. The communication between my friend and Fan (?) was very nice and understanding. She went above and beyond to accommodate my situation. I am truly impressed and very happy with my shopping experience. I look forward to being a returning customer. I really like Lukfook from shopping at their stores in Asia and was excited when a store in Milpitas opened up. Customer service, quality, selection, price - all excellent! Highly recommend. **No refunds**

Be careful with this place. I came in with a jewelry that my mom bought from a relative, the Jade…read morecame off the ring. I came in this place to try to get it fixed and asked how do I know if this is real Jade or not. The man was rude, looked me up and down and only repeated "go to downtown san jose" i asked where and all he did was repeated what he said and turned around and continued eating his noodle. It seemed he wouldn't say how he can tell the difference between real Jade or not because they sell FAKE jade!!!

The lady warmly welcomed us and promptly guided us through the various sizes, helping us determine…read morethat 59mm is the right fit for me. I truly appreciated her assistance. Thank you so much for the beautiful jade bangle! I appreciate your effort in finding a 59mm piece that fits me well, given my larger hand. I'll definitely come back for future jade purchases. Also, I truly appreciate you obtaining the GIA report for us - thank you! I will refer people to you.

I had been purchasing my jewelries at Milpitas Great mall branch…read more Juanita Bunuan is so professional in dealing with clients like me. Hence, I keep going back be of her welcoming personality. A great asset to your company. Joy A.

Man. I'm saddened to leave this review. Went in to the store to find something advertised online…read more They did not carry it in the store, but had a cheaper version which the clerk said she'd price match to the other item. Except the item was originally $405, marked down to $125.97, this set was only $295 (and should have been on sale, too). I looked at a few more items, and she didn't look up the prices, only said she'd sell it to me for $125. We're talking a $179 bracelet (on sale), some earrings, and a ring. She called around and found the item at another store. She offered to order it, but I had to pay for it (without seeing it in person, and it was an "as is" item). When I told her I was on my way to Hayward, she said the item was at the Modesto location. I left the store, but decided I'd just drive out to Modesto since this was a very important gift for my long time surrogate mother, deceased mother's best friend, celebrating a large birthday after surviving Cancer TWICE! I wanted a ruby and white sapphire birthstone set to commemorate this special occasion. Luckily, I called the Modesto store, only to get told the item (the only one in The Bay Area), was ACTUALLY IN HAYWARD! I'm so disappointed about this lady's dishonesty and sales practices. Thank you to the honest woman in Modesto, and thank you to the kind folks at Hayward. They held the set for me, and price matched the online price. I think this location has lost a customer. Two stars for the clerks at the other store who navigated me in the right direction. ZERO stars for this location.

Thank you! I got a great and kind service, I came in when the store was closed and I still got a…read moregreat service. Thank you Maor

So I went there with my new pair of earrings which got damaged due to my carelessness while…read moretraveling. I called them before going to the store. The guy over there told me it can be fixed, but first, they need to see it. He also told me it can be fixed either the same day or in 2 or 3 days depending upon the size of the damage. When I went there, the lady at the counter was so kind, she heard me patiently and called the other guy to fix my earring while taking all the precautions. It got fixed during the same visit. I am so glad both earrings are looking the same again as they originally looked. I am so thankful for Nitin Jewellers, God Bless Nitin Jewelers

I stopped at 7:08 pm tonight to see if I can get can get a birthday gift for my dad . I google out…read morethe store hours before driving there to make sure they were still open . When I got there , their lights were off and doors were already gated . There was this short lady with black dress and long boots who didn't even acknowledge me but she did see me when I walked up to see if they were close . I would always come by to get good deals but I'll definitely stop coming to them anymore . I ran to some workers from stores near by and they said they always close early . Why is their business hours posted online if they don't follow them . Thank got for movado being close by that I was able to get a birthday gift for me dad.

Came in two days before christmas to purchase a ring for my wife. Renna was super helpful and…read morepatient, showing me multiple styles and working with me on the price. This has been an excellent experience -- I will definitely return! Thank you, Renna!

Perfect place to bring fine jewelry to be repaired. No hassle, very friendly, and straight forward…read more They repaired my bracelet within just a few days. Very reasonably priced. Will definitely be coming back. Especially cause they have a beautiful selection of gold necklaces and bracelets that I'm interested in.

I was looking for a necklace for my jade pendant. It was hard to find one that look right…read more Department stores and Baxter didn't have what I was looking for. Came to Great Mall and Lays didn't have it either. I came across Ajam by the food court. He had a wide selection of chains and they were affordable. He helped looped my pendant in and gave me the ring for it. Customer service was great and his stand is convenient. Check out his stand when you're here.

This is not On the jewelry but on the EMPLOYEE And a horrible experience…read more Diana First got there she was nice , as we sat down and started going through engagement rings I noticed she got very stereotype . All her comments were getting offensive. She kept insisting to do the Kay card for financing or don't worry about price there is payments ( never ask if we wanted to pay up front or finance ) my fiancé tried on a ring and wanted to compare with another but was told she can only hold one at a time/ Diana had to hold thee other ...which was fine other shops are same She kept asking for us to stop touching the diamond as our skins oil will disturb with clarity ... she made remarks about how now she has to go clean them later . My fiancé was debating the ring on her finger/hand but Diana said that's not how you are supposed to view it ... then brought her mirror out and said to view through the mirror -.- ???? My fiancé had ask me take out her phone so she can take a picture of it ... Diana had said no we can't take pictures ... we thought it was a joke but she told us people take pictures of rings and the tags then come back with fake replica trying to swap them out . We told her Kay's else where never told us anything of that ... according to Dina the policy just changed last week ... She asked if we shop there before I told her yes we've purchased from previous years going back to 2017 . We ask to put the one we like down on the wishlist . She looked at us confused asking if we knew what a wishlist is... she then proceeded telling us what it was ...Obviously we know what a wishlist is . This whole encounter was super overwhelming I felt like I was being discriminated , felt like she treated us as if we were thieves trying to scam/steal from them and most importantly discouraged... we came in hoping to get an engagement rings for our new beginnings . I finally got fed up ... got up from my seat and told my fiancé let's go . Diana had the audacity to remark with " where are you guys going ? Getting married? " all this while laughing Long story short we drove to the location in NEWARK met Maria and I suggest coming here instead . She and the rest of the crew was nice patient gave us our privacy . We walked out much more satisfied and purchased what we wanted ring for my fiancé and ring for me .

If you are interested in cheap, low quality items that are literally gonna fall apart after a…read morematter or days or possibly a few weeks... look no further! Kay's has you covered! My purchase of a set of children's heart shaped earrings were made on 11/15/22 and exactly one week from the day of purchase, the earrings are busted!! Keep in mind that it took me about 3 days after purchase to even put the earrings to use since my daughter was using tiny diamond studs at the moment. Not only was the discounted rate of 40% not accurate [see my initial review], I let it slide and decided to keep them out of pure fondness of its simple yet girly design. I will absolutely be coming in TOMORROW to see about a return! What a whole waste of time, money, and inconveniencing my already traumatized child having to remove this crap. This business doesn't deserve any stars!! Not recommended!! Don't waste your time coming in and don't even think about spending your hard earned money here!!!!!