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Kay Jewelers

1.9 (32 reviews)
PriceyJewelry
Closed 10:00 am - 9:00 pm

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The "Ever Us" inscription that came with the ring is completely scratched off,didn't bother to replace the engagement that they ruined!
Jane C.

Horrible service. Took 6 months to get my ring because they lost it due to covid. Then a diamond fell out after a month of having my ever us ring. To top it all off, Susan made it difficult to get my ring because we had the name on the insurance changed over ( which we let them know three times already). The 2nd time around getting it back from being sized and fixed took 3 weeks, Not only that but they gave me my ring back with the "ever us" inscription completely scratched off!! Just great, I'm never coming back to this store and I let them know that.

Engagement Ring

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11 months ago

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4 years ago

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1 year ago

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2 years ago

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2 years ago

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5 years ago

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5 years ago

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7 years ago

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6 years ago

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6 years ago

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7 years ago

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9 years ago

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7 years ago

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8 years ago

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7 years ago

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11 years ago

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8 years ago

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7 years ago

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9 years ago

Service wasn't as expected - sadly won't be coming back here any time soon. Choose your stores wisely

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7 years ago

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6 years ago

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11 years ago

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10 years ago

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Review Highlights - Kay Jewelers

Thank you so much Emily for making our experience buying a ring so exciting and at ease.

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The Diamond Ring

The Diamond Ring

4.4(88 reviews)
0.3 mi

Kevin and his manager were very patient with me and my family through the whole jewelry purchase…read more They gave us the best price we could find and clearly explained all protection and after purchase options. They also showed us the diamond test and the microscopic diamond ID which gave us confidence. On top of that they took the time to explain how the diamond market works. I would definitely recommend this store to friends and family in the Bay Area.

My experience with the Diamond ring was an amazing experience. I was really nervous at first but I…read morewas greeted by Isaq. He showed me great compassion and was very patient with my indecisiveness. I showed him a ring for inspiration and we were able to help me create a beautifully custom ring below. This wouldn't have been able to be done with him. His follow up during the process was amazing. They have CAD designs of the ring before they have their jewelers start designing the ring, so you have full control of how the ring looks. I made a couple of changes during this process and they were patient with me and showed me the changes on new CAD designs. After 6 weeks (they will be able to make the ring earlier but I wasn't in a rush), Isaq let me know the ring was ready for pick up. They showed me the certificate and was able to get me this beautiful box with a light in it (nice touch). I can't wait for my girlfriend to see this ring. If you need help crafting a perfect ring come to The Diamond Ring Co.

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The Diamond Ring - Rolex !!!!!!!

Rolex !!!!!!!

The Diamond Ring
The Diamond Ring

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Luk Fook Jewellery

Luk Fook Jewellery

3.9(7 reviews)
1.1 mi

If you want reassurance and confident in the gold you buy go there you won't be disappointed.read more

5 star rating for customer service. Fiona helped my friend and I with a special situation. She was…read moreextremely patient, calm, and understanding - those are very important qualities when being in a sales role. When shopping around, Fiona took the time to explain the quality of items and made useful recommendations without trying to upsell. During the checkout process, she was also incredibly thorough and very diligent with making sure all paperwork is handled correctly. She made sure all corresponding certification cards were given and proper verification measurements of my items correlated to the information on the official paperwork. When my friend and I arrived, another saleswoman had helped us before Fiona arrived back from break. We felt extremely welcome the moment we walked in. I believe her name was Selina (?). I don't fully recall her name but she was incredibly nice. When my friend was looking at stuff and I wandered to different display cases, another nice saleswoman approached me and asked if I would like to take anything out to try. I did not catch her name but overall service was top notch and everyone was willing to help even though they knew we already had a dedicated salesperson that will be making our transaction. My friend had previously arranged this shopping trip with a different saleswomen (I believe her name is Fan) via WeChat. She was not available on the day that we went but made sure everything was coordinated well with Fiona so that things went smoothly. The communication between my friend and Fan (?) was very nice and understanding. She went above and beyond to accommodate my situation. I am truly impressed and very happy with my shopping experience. I look forward to being a returning customer. I really like Lukfook from shopping at their stores in Asia and was excited when a store in Milpitas opened up. Customer service, quality, selection, price - all excellent! Highly recommend. **No refunds**

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Luk Fook Jewellery
Luk Fook Jewellery
Luk Fook Jewellery

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Daniel's Jewelers

Daniel's Jewelers

3.6(23 reviews)
0.2 mi

We have the best experience buying or waiting set rings, Steve helps through the whole process,…read morehelp us to selected the sets and even for the approval of the credit, really fast beside the great price we god he even give us a discount and iPad for the kids it will always be our one store to buy or jewelry Thanks Daniel's jewelers and also thank you Steve

Man. I'm saddened to leave this review. Went in to the store to find something advertised online…read more They did not carry it in the store, but had a cheaper version which the clerk said she'd price match to the other item. Except the item was originally $405, marked down to $125.97, this set was only $295 (and should have been on sale, too). I looked at a few more items, and she didn't look up the prices, only said she'd sell it to me for $125. We're talking a $179 bracelet (on sale), some earrings, and a ring. She called around and found the item at another store. She offered to order it, but I had to pay for it (without seeing it in person, and it was an "as is" item). When I told her I was on my way to Hayward, she said the item was at the Modesto location. I left the store, but decided I'd just drive out to Modesto since this was a very important gift for my long time surrogate mother, deceased mother's best friend, celebrating a large birthday after surviving Cancer TWICE! I wanted a ruby and white sapphire birthstone set to commemorate this special occasion. Luckily, I called the Modesto store, only to get told the item (the only one in The Bay Area), was ACTUALLY IN HAYWARD! I'm so disappointed about this lady's dishonesty and sales practices. Thank you to the honest woman in Modesto, and thank you to the kind folks at Hayward. They held the set for me, and price matched the online price. I think this location has lost a customer. Two stars for the clerks at the other store who navigated me in the right direction. ZERO stars for this location.

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Daniel's Jewelers
Daniel's Jewelers
Daniel's Jewelers - The set

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The set

Kay Jewelers - jewelry - Updated May 2026

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