This is not On the jewelry but on the EMPLOYEE And a horrible experience Diana First got there she was nice , as we sat down and started going through engagement rings I noticed she got very stereotype . All her comments were getting offensive. She kept insisting to do the Kay card for financing or don't worry about price there is payments ( never ask if we wanted to pay up front or finance ) my fiancé tried on a ring and wanted to compare with another but was told she can only hold one at a time/ Diana had to hold thee other ...which was fine other shops are same She kept asking for us to stop touching the diamond as our skins oil will disturb with clarity ... she made remarks about how now she has to go clean them later . My fiancé was debating the ring on her finger/hand but Diana said that's not how you are supposed to view it ... then brought her mirror out and said to view through the mirror -.- ???? My fiancé had ask me take out her phone so she can take a picture of it ... Diana had said no we can't take pictures ... we thought it was a joke but she told us people take pictures of rings and the tags then come back with fake replica trying to swap them out . We told her Kay's else where never told us anything of that ... according to Dina the policy just changed last week ... She asked if we shop there before I told her yes we've purchased from previous years going back to 2017 . We ask to put the one we like down on the wishlist . She looked at us confused asking if we knew what a wishlist is... she then proceeded telling us what it was ...Obviously we know what a wishlist is . This whole encounter was super overwhelming I felt like I was being discriminated , felt like she treated us as if we were thieves trying to scam/steal from them and most importantly discouraged... we came in hoping to get an engagement rings for our new beginnings . I finally got fed up ... got up from my seat and told my fiancé let's go . Diana had the audacity to remark with " where are you guys going ? Getting married? " all this while laughing Long story short we drove to the location in NEWARK met Maria and I suggest coming here instead . She and the rest of the crew was nice patient gave us our privacy . We walked out much more satisfied and purchased what we wanted ring for my fiancé and ring for me . read more

Kay Jewelers - Jewelry Near Me - Milpitas, California

If you are interested in cheap, low quality items that are literally gonna fall apart after a matter or days or possibly a few weeks... look no further! Kay's has you covered! My purchase of a set of children's heart shaped earrings were made on 11/15/22 and exactly one week from the day of purchase, the earrings are busted!! Keep in mind that it took me about 3 days after purchase to even put the earrings to use since my daughter was using tiny diamond studs at the moment. Not only was the discounted rate of 40% not accurate [see my initial review], I let it slide and decided to keep them out of pure fondness of its simple yet girly design. I will absolutely be coming in TOMORROW to see about a return! What a whole waste of time, money, and inconveniencing my already traumatized child having to remove this crap. This business doesn't deserve any stars!! Not recommended!! Don't waste your time coming in and don't even think about spending your hard earned money here!!!!! read more

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Fraud! Stay away from this place,I bought a ring for my wife from them,I applied for a credit card to do payments each month,I just found out I was charged over $3000 dllr,I never did that transaction,whichever non authorized transaction is called FRAUD,oh did I mention i never got my authenticity certificate for my ring?? I kept calling them each time telling they were going to mail it,it never happened,I'm returning this "authentic" diamond ring,stay away from them!!! read more

They'll do everything they can to sell you a ring but when it comes to getting it fixed, they do not help. They will swear that they mention about bringing the ring in every 6 months. I took my ring in not even a month after it was bought because the center stone fell out. Now that more stones fell out, they claim they have to charge because I didnt bring it in within 6 months. They never said that. My fiance worked so hard to get me the ring I wanted and now they wont fix it without charging. These women are rude, scammers and have poor customer service. Kay jewelers is clearly cheap jewelry if my stones keep falling out. Save your money. Go somewhere else. read more

I bought a pair of earrings from this store for my child. I paid over $100 thinking it would be of quality and would last her a long time. I even got the $25 protection plan thinking it will be worth it. Her first pair cost $50 and lasted for 5years. However, in a little bit over a month, one piece was lost due to the poorly made earring lock. I only found out when I noticed that the other earring was falling apart because the lock was loose and almost disintegrating. I contacted customer service online and they advised me that I can bring it back and have it exchanged at the store since it is less than 60 days. I did that and the store said that they are unable to replace the earrings because they were lost. Disappointed at how these earrings are expensive yet made so poorly and how customer service gave me the wrong guidance in resolving the issue. Will not trust this business again. read more

Horrible service. Took 6 months to get my ring because they lost it due to covid. Then a diamond fell out after a month of having my ever us ring. To top it all off, Susan made it difficult to get my ring because we had the name on the insurance changed over ( which we let them know three times already). The 2nd time around getting it back from being sized and fixed took 3 weeks, Not only that but they gave me my ring back with the "ever us" inscription completely scratched off!! Just great, I'm never coming back to this store and I let them know that. read more

Kay Jewelers - The "Ever Us" inscription that came with the ring is completely scratched off,didn't bother to replace the engagement that they ruined! - Jewelry Near Me - Milpitas, California

While trying to get an engagement ring resized, my fiancé and I went to several jewelers. Many of them seemed sketchy or tried to rip up off with outrageous prices. When we arrived at Kay Jewelers, everyone seemed nice and reasonable. They did a great job resizing our ring and did it for a fair price. We couldn't be happier. read more

Kay Jewelers - Engagement Ring - Jewelry Near Me - Milpitas, California

Guess they don't care a lot about their customer service! The lady started out nice, but it felt fake after we declined to create a account for Kay Jewelry. She later got distracted by talking to another employee about why the 1ct K color diamond ring inside their showing drawer is so "cheap" while we were still sitting in front of her. It felt embarrassing and unprofessional, and I won't be going there anymore! read more

This 5 start review is for SUSAN and her incredible customer service. Me and my fiance came here on the weekend before Valentines day. The store was really busy and we've been standing there for awhile,waiting until Susan approach us. She's a gem. She really know what she's doing. She did everything for us really fast, she explained everything clearly about our warranty, the lady who helped us last time when we bought our engagement ring did not bother to do that at all, she was just determine to make a sale out of us. Anyways, if u come to this store, make sure to look for Susan. You'll be in good hands. read more

Dianna was INCREDIBLE. She was SO helpful in me making a decision and was so insightful about perspectives I hadn't thought of before. On top of that, she was so incredibly personable and I'm so glad I ran into her. Had I looked at the reviews for this place ahead of time, I would likely have not even walked in here to ask a simple question which is all I came in to do in the first place. And now that I think of it, the other ladies in the building were not very friendly or helpful at all. Again, I'm so glad that Dianna was the one to greet me first. I got lucky. read more

Do. Not. Go. To. Kay. Susan at Kay at the great mall in Milpitas opened up a credit card account for me without telling me (without my consent) by disguising it as just me "trying out" the ring for a month. I got a credit card bill today that I wasn't supposed to have because I had already returned the ring. I dropped credit points for nothing and gained an unnecessary blanket of stress ALSO FOR NOTHING. Do not trust this place nor this woman nor the manager. read more

I don't even know where to start, I am livid. I made a purchase for our wedding rings for my husband and I about a year ago. I was told since I was spending a certain amount I would not have to pay interest on special financing if I opened a credit card. So I agreed to open the credit card because it seemed like a deal. I was told that the 20% down payment would be waived because of the amount we paid. Long story short I've been getting charged interest throughout the year. They refuse to reverse the charges, and now I have to pay $500 in interest. If I was going to be paying for interest I would have just used a regular credit card. At least I get airline miles with those. Looking at all of the yelp reviews, it seems like this location has an issue with employees getting over on customer with special financing. Seriously debating on reporting them to the Better Business Bureau. I will be trying to contact the credit card company again to try to resolve this before i do so. read more

Pushy, non-communicative salespeople. We walked in to explore their ring selection, and when the lady asked if we needed help, we decided to get ring-sized. While we were distracted with trying out the different sizes, she asked for my name, phone number, and email address. I didn't mind it initially because I figured it's standard retail sales protocol to get you registered into their system. It wasn't until she started insisting for my address and ID number that I asked her why she needed this information. We were met with a half-hearted explanation, but I continued to question it, and that's when I realized she was trying to open up a credit account for us. We hadn't talked about ring style preferences with her -- heck, I didn't even know her NAME yet, and she was already attempting to open up a credit account for me without my explicit permission. This was less than 5 minutes into the store. We walked straight out. read more

I bought a necklace here today 10karat gold orig price is like around 350 got it at 315 after tax but I felt cheated the sales clerk told me that when did the last time I bought jewelry as I was thinking it was expensive for a 10 karat gold and it's really lightweight and thin I just like the heart beat design. The stores said 60%off storewide. The sales person "Indian auntie" said I will give u discount if u want like 20% , uhmmm ,, he seems dishonest and I think I bought the item by impulse, I'm thinking of returning it ... hopefully it won't be a hassle ...I just hated a unprofessional people and mostly dishonest I'm kicking myself buying this read more

supposedly my ring had came in when I called numerous times to see what the status was. came in around 11am and older indian lady had helped me. I gave her my receipt and she said she would go look for it. when she couldn't find it she asked who I had spoken to and I said the persons name on Friday night who told me to come here that my ring was here. the lady said she couldn't help me since she couldn't find the ring and I had to talk to the person who assist me on the phone. well... what time is she coming in? oh she isn't schedule to work until Tuesday. there is nothing else I can help you out with. I simply had enough. I told her I had a very bad experience with you guys and I wanted a refund. I took my time to come here and for you to treat me like this was wrong. she said I can wait for the manager so I did. after waiting another 30 mins for the manager Annabelle I told her what happened. she tried to look for it and she said sorry the lady u spoke to on the phone should have never said that and we owe you a big apology. thank you Annabelle for assisting me but your other employees are just completely rude. they care more about upselling than customer service itself. read more

If I could, I would give this location 0 stars. I started my shopping at a smaller non chain jewelry shop where the consultant/sales rep was rude and unhelpful. I have always had positive experiences with Kay's jewelers so I thought I couldn't go wrong here. Boy was I wrong, I should have looked at the reviews first. The consultant, who was far from warm and friendly, asked me how she could help and then said nothing after I explained that I was shopping for an engagement ring for myself. Idk how most couples do it but with him in the military and away for training the easiest way was for me to find the ring and send him what he needs to purchase it. She pointed down at the rings encouraging me to look so I did, unsure where to begin or how it all works. The next words out of her mouth were "are you ready? Because we have two other customers" ???? After explaining that I was waiting for her to assist me she again just pointed down at the rings and said "pick one that you like". As I looked at the rings and asked questions she proceeded to tap her finger nail on the glass impatiently....so I said thank you and walked out. I truly thought this was supposed to be an exciting and special experience. I would recommend NOT going to this location if you care about the experience or how you are treated. read more

I love this store purely for Annabelle. She is absolutely amazing. My boyfriend and I came in a little while ago to look at rings and she really took care of us. She too her time to explain everything and walked us through the whole diamond process. She listens to what I liked and heard everything I didn't. She would ask questions about what was great about the ring and what wasn't. She also helped us stay in our budget, while still helping us find two perfect rings! My boyfriend will be going back to get one of the two we picked and I know and completely Annabelle! read more

Even Though I Love the Rings Kay Has, But this Location Does Not Have the Best Customer Service. I Work In A Jewelry Company That is Sisters With Kay. So I Know/Understand How Things Are Ran. My Boyfriend Went To Go See the Pricing For Resizing a Ring He Bought From My Store and the Lady who Assisted Him Was Really Rude About It. She Said She Doesn't Know If She Can Resize It And Kept Changing the Price Range. I Needed a Size 11 and When She Heard That She Told My Boyfriend and I Quote "Who has fingers like that? No one has fingers that size." This is Coming From a Jewelry Sales Person who Deals With All Kinds Of Sizes Of People On a Daily Basis. My Boyfriend Got So Mad He Walked Off and Told Me What Was Said and I Got Really Mad Because I Have Been Growing Up to Hearing That I'm Fat and Nothing Fits Me and Hearing That No One Has a Finger Size Bigger Than 9 or 10 is Rude and Upsetting. We Are Giving Our Money And You're Going to Treat Customers This Way??? Who In God's Name Would Ever??? I Was Furious. Ever Since That Day, I Have Not Seen Her. I Wish My Boyfriend Got Her Name. But At Least He Knew How to Describe Her. She Has Dyed Dark Short Red Hair and Is Also Short Asian. I Believe She Is the Manager. And If She Is the Manager, She Needs To Be Demoted Or Fired. No Customer Should Ever Be Treated As Such.! read more

My asterisks will indicate the reasons why it's only one star. I'm actually on my way to report my incident after purchasing a wedding band with my fiance. So far, I've had such negative experience with Kay, but since we were already on the way of purchasing a beautiful ring, I didn't want to just drop everything. Anyway.. Kay in Valley Fair always seem to be a hit or miss.. hit of miss meaning whoever you end up with as your retail associate. So, my fiance and I ended up purchasing a ring here previously and decided to go to another Kay to look at better options and take advantage of the sale that was going on. So, we ended up going to this outlet. This outlet started off really great. They matched my engagement ring perfectly with a wedding band. The first thing that came to my mind, however, was the moment I walked into the store with my fiance. The two associates were just sitting and chit chatting, looked at us from a distance and started laughing. The first thing that came to mind was.. **"Wait? Why are they laughing at us?"** Whatever, I just brushed it off. They sat us down and helped us find a ring, which was a lot better than the purchase we had made at the other Kay. We decided to proceed with the transaction. **The lady helping us decided to take my engagement ring (she was trying to check the match between my wedding band and ring), and suddenly go into the back to answer her own phone.** Wth? She came out 5 minutes later and asked if I wanted it to be cleaned. I agreed that she should. She eventually took my driver's license to find my account, which we figured didn't have a high enough credit limit because of my lack of credit history. Which was fine because we decided to get it under my fiance instead. **The problem was.. even when I didn't have enough of a credit limit, my driver's license just completely disappeared??** Completely disorganized! I got it back before we left, thank goodness! **And last, but not least, my ring finger is small since I seem to be fairly petite.. which I completely understand I need to get resized. That, I don't have a problem with, but they seem to lack a lot of professionalism due to the fact that they said I looked like I'm only 16 or 17 (why would I be getting married then?). Another fact is that the other associate, decided to go around hunt for a ring that fit my actual size without having to resize it. And before we left, she literally walked up to me, took my hand, and put that ring she was holding into my finger without permission! WHAT. THE. HELL. And she bursts out laughing and saying, "OH! LOOK! SEE! WE DO SELL A RING THAT FITS YOUR SIZE IN OUR STORE!" WHAT THE HELL. DID I ASSSSSKKKK YOU TO FIND ME ONE?! WHY THE HECK DID YOU JUST GRAB MY HAND AND STUFF THIS OTHER RING ONTO MY FINGER WITHOUT PERMISSION?!?!?!? Best believe, I walked out of that store without a word-- leaving my fiance. My fiance had to tell them that they were being unprofessional and got their business card. Which.. I am now forwarding to corporate.***** read more

This store has a very pushy car salesman vibe. They tried to upsell and did not listen to what I wanted. As soon as I got approved for a credit card with a high amount they started trash talking the original piece I wanted (yes their own product) and wanted to upsell me. This store cares about making their own sales goals instead of getting you what you want and listening to your needs. I really wanted the less expensive ring. My friend told me not to get it and shop somewhere else. She noted that the salesperson denied the sale prices my friend saw at the Eastridge Kay. My friend pulled up the price online then the salesperson said "Oh! I can match that!" My friend immediately did not trust the store after the salesperson did that and pulled the "We will think about it" line. The salesperson blatantly said "Why did you do that? Why are you trying to talk her out of buying this?" Since they called out my friend like this and were extremely aggressive and rude, we walked out. I will never recommend this Kay Jewelers to anyone. My biggest lesson I learned was just because they're an outlet does not guarantee that they will give you a better deal. You're better off going to Eastridge Kay Jewelers instead. They have better customer service and are transparent. read more

VERY SLOW!!!!!SLOW!!!!! SLOW!!!!!The staffs there seems to know NOTHING about their computer or laptop !!!!! Just keep us waiting and waiting while they figured out how to print a receipt !!! Train first, please!!!! It took us 30 freaking minutes to only pick up the rings!!!!! Other than that, BAD CUSTOMER SERVICE!!! we didn't feel greeted as we walked into the store. Nobody seems to in the mood in helping us doing a simple pick up! NEVER COME BACK AGAIN!!!!! Don't even want to give a star!!! read more

So I just want to share my experience. I went to this Kay Jewelers twice once with my bracelet which was ok experience would be better if there customer service was good. Went back again saw a ring and of course I got it.... so now here is the fucked up situAtion..... My ring lost a diamond, that same Day Kay Jewelers called to let me know there specials and so I told the associate my issue and she asked me about warranty and the every 6month inspection. Told her that I have no clue no one told me matter of fact if I knew that I would of done that. So then tells me to come in and speak with the manager Annabelle. Went there and showed her and she telling me that my ring is not a diamond and there's no way to fix. I explain it to her what happen. So At the end of the day she send it out regardless. Now for today experience.... Now today experience... went in to pick up my jewelry and the manager looked and ask me what u need told her I'm here to pick up so instead of helping me she called this Asian lady with a heavy makeup to help me. Now this lady didn't hear me all she did gave me attitude and talked over me. Smh and to top it off the manager was the same. I got my ring and signed and I left and walked around the store as I was looking around I saw I ring there and now a different lady was going to help me but the same Asian lady rudely cuts her off to help me. Then she ask me if I'm in there system told her no it's been awhile. So she told me it won't take a while so I said fine. After all that she now tells me that I'm approved for there credit card and I got pissed I told her wtf you never told me that I was signing up for a damn credit card and she was like oh well you do get your card in the mail and always cAncel it. Was so pissed so I had to walk away and the manager said oh honey do you like these rings and I told her yes but your associate need to learn that being in the system means applying for a credit card the manager response was not ok. Manager said oh I'm sorry to hear thAt. Ignores me and her associate to help out another customer. I got so fed up I walked out pissed. Went to another jewelry store found the same ring but a better price and I don't have to sign up for a credit card. Here's my advice don't go to a Kay Jewelers store especially here at the great mall. Beware with the Asian lady with heavy makeup she looks like a fucking clown with short hair and the manager Annabelle. The store has the worst customer service ever the manager doesn't give a shit if there associate either gives u an attitude or signs you up for a credit card without notifying you. And the manager will lose interest if you don't buy a jewelry she will ignore your needs and goes on with the next customer. I'm a manager at a retail place and let's be real that's not good management skills and they are not professional. I regret going here now. read more

Sorry to say but this place is terrible . My bf got me a citizen watch from this store in june2018 .. It didnt even working .went back exchanged for another one. And yesterday jan.8 ,2019 he went got me another (coach) as late christmas gift,also didnt work..terrible .why they selling that kind of watches . Should close down already.. Give u guys ZERO star Stop selling broken /used watches . read more

Service wasn't as expected - sadly won't be coming back here any time soon. Choose your stores wisely

Emily is amazing!!! She is so helpful and friendly and made my experience buying a ring really special and exciting. She was not pushy at all but helped me Find something that worked well with my budget. She was so helpful to Find a ring design that i liked. She suggested lots of options and helped to Find a band to match the ring. Thank you so much Emily for making our experience buying a ring so exciting and at ease. You are the best! read more

My wife and I were looking to upgrade my wedding ring, Emily helped us out on finding a nice ring to fit our budget at a great price. If your looking to get your wife or husband something nice at a great price I highly recommend seeing Emily tell her Gooseneck sent you!! Thanks again Emily for all your help. read more

Their staff lack professionalism and transparency about their credit card. They just want to sign you up by saying it's a member card and you'll get future emails for deals. You'll thought it's a normal email sign up until they asked for your driving license and SSN number. That was not expected from a normal member subscription. Listen to your instincts when too much sugar coating in their words. ..there's no such thing as a free lunch. And when i questioned the sales whether it was a credit card, he said it's for their financial department. I asked twice and he answered the same. Why need to be so secretive about it? Just say that it's a credit card sign up. However I asked him to cancel everything and I don't need this credit card. Felt so cheated and totally lost my trust in this store. read more

Stopped by to do a ring exchange, We had already fallen in love with a ring they had from the Vera Wang line on sale. Rose was very nice at first with the whole process, but unfortunately the computer for exchange was not working" or so she claims it" Rose recommended for us to purchase the ring at this location for us to take it with us, since we live really far, and then stoped by our local Kay Jewelers to do the trade in. Now, the reason for the 1 Star is because we stoped in yesterday to ask about paperwork that I did not get from her, and notice she was being very rude and sarcastic. Rose even question us about " oh, I see you returned the ring?" Of course we did, in order to do the trade in as advised by her we would return it and then complete a trade in for it. guess she thought I would keep Both pcs. She made the experience go from 4 stars to 1. Never EVER!! coming to this location..Im still in love with my new ring Next time I'll just go to Zales. read more

Kay Jewelers - Jewelry Near Me - Milpitas, California

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I just called Kay store at milpitas branch an hour ago and the male customer service personnel who answered the phone was so rude he should not be the one to answer calls and he should be trained for a good manners on phone calls and be polite enough in handling customer inquiry and follow up on services that clients are asking. Well The managers should take a proper attention on this matter. read more

Annabelle was sweet, informative and knowledgeable. She did not make me feel overly pressured to make a purchase was welcoming and helped me find just what I was looking for at a great price that was within my budget. I would definitely refer friends and family to this establishment especially if assisted by Annabelle. read more

The first time I went to this kay. I knew exactly what I was looking for I found the ring of my choice and I informed Nina (associate) lady that I wanted to purchase this ring. Of course I needed to get resized and I paid for the ring but through the whole transaction I felt rushed I had to tell her to slow f**k down. read more

If I could give this place zero stars I would. If you have other options when shopping for jewelry go anywhere else but here!! My fiancé and I were so excited to come here and pick out my ring together (a special experience) and we chose Kay because it's a well known industry. But instead I walked out in tears! When sizing my finger, the lady assisting us made a reference of 'I should get a different size since I'm pregnant' ........ I JUST MISCARRIED LAST WEEK after not making it past my first trimester. How fucking rude, I am beyond angry, upset, pissed, and disappointed. It was like saying "get a bigger size cus your a fat ass at the moment". What should have been a special moment between my fiancé and I was completely ruined. You just don't know what someone is going through so don't make assumptions! Point is DON'T COME HERE, you don't want to go somewhere where they are judging you! & they don't deserve your money! read more