I would strongly suggest refraining from buying anything Blue Nile, and especially coming to this location, after the experience I've had. I was gifted a bracelet from them with a broken clasp and when I came into the store, 3 separate times, I was very rudely dismissed by the store manager who told me he knew better because "he has years of experience". I will now have to turn to my credit card company for protection against Blue Nile's fraud, since they have given me a broken product that they refuse to fix. Stay away. read more

I had a deeply disturbing experience at Blue Nile's Valley Fair showroom that made me question the company's ethics and internal controls. I had a diamond on hold online and was in the middle of a diamond upgrade process handled by a Blue Nile online sales rep. Everything was properly documented, and I was waiting for internal approval before sending in my existing diamond to complete the upgrade. I stopped by the showroom just to check my ring size and visualize the size of the diamond I was considering. I explicitly told the showroom rep, Gulalay Omarzay, that I was already working with the online team and did not need her assistance. She still took my contact info, viewed my profile, and acted as if it were routine. Days later, I received a call from her claiming my diamond was about to be sold to someone else, and that unless I rushed my old diamond into the store immediately, I would lose the hold. This was nothing short of manipulative and dishonest. Thankfully, I contacted my online rep, who confirmed that everything she said was completely false -- my diamond was still on hold, not visible to other customers, and there was no need to rush to the store. It's clear this rep was trying to take over my diamond upgrade transaction for herself, using scare tactics and false information to push me into completing the order through her. This kind of unethical behavior is shocking -- especially from a company that positions itself as trustworthy and reputable. I now have serious concerns about how Blue Nile showroom staff are trained, managed, and incentivized. If you value transparency and integrity, avoid their showrooms at all costs and work only with their online team -- they were the only ones I could trust throughout this experience. read more

My husband gifted me a diamond ring to celebrate our wedding anniversary. I knew I wanted an oval cut and had a clear idea of what I was looking for in terms of color, cut, and clarity--but beyond that, I didn't dive much deeper into the specifics. We chose Blue Nile because of their extensive collection and the convenience of having a showroom nearby. We didn't schedule an appointment but as soon as we walked in, we were warmly greeted by Gulalay "Gul". She was incredibly knowledgeable, kind, and easy to work with. I shared my vision with her, and she took care of the rest. Later, in my excitement, I began researching more about oval diamonds. That's when I learned about the importance of proportions--things like the ideal length-to-width ratio, depth percentage, table percentage, and girdle thickness. I also came across tips about avoiding diamonds with a dark "bow tie" effect. I started to worry that I hadn't considered all of this when choosing my ring. But to my relief--and amazement--it turns out that Gul had already done all that work for me. Without me even realizing, she had hand-selected a diamond that checked every box. In fact, when I went back to the Blue Nile website to compare diamonds with similar specs (color, cut, carat, and clarity), none matched mine as perfectly when factoring in all those subtle but important details. It became clear to me that Gul is truly an expert in her field. Her ability to find the perfect diamond--even when I didn't know what to ask for--speaks volumes about her skill and dedication. I wholeheartedly recommend her to anyone shopping for jewelry at Blue Nile. She made our anniversary gift even more special, and I couldn't be happier. Thanks so much Gul! read more

I am writing this because I wish I had been warned. The earings were poor quality and the customer service was worse. As another review said, they drag the process on until you pass the return date. Customer service is not truthful and the product quality is just terrible. They made me ship my defective earrings back, kept them for five weeks and returned them to me in the same terrible condition. Please don't make the same mistake as me. read more

Viren S. was very helpful when my wife and I shopped for updated wedding bands. He was very patient as we tried different styles and decided what we liked. Fortunately, we were able to get the 30+ year old band off my finger without a trip to the ER. Highly recommend Blue Nile and Viren S. at valley Fair Steven's Creek mall. read more

Unfortunately, our experience this time was very poor. My fiancée and I came in today to purchase our wedding bands for our ceremony, but the older gentleman in the suit who came to help us was extremely rude. We didn't even get his name. I totally understand that it was Valentine's Day, but the store didn't look too busy. If it was fully booked, we wouldn't have minded being told to come back another time. It felt like he judged based on our appearance we were deemed as unable to afford the rings here, and we were being an inconvenience. He quickly rushed us to a limited selection without asking us what kind of rings we were looking for. He immediately dismissed my fiancée's request to see rings that she thought would match her engagement ring. It really felt like he wanted us to leave. Definitely not the experience you want to have looking for wedding bands. Luckily for him, we left soon after. We ended up buying our bands at Na Hoku around the corner (with much better service). After a great experience getting the engagement ring at this Blue Nile location (shout out to Eunice), this was not it. read more

Extremely clean and friendly atmosphere! The representatives Yolanda and Valeria were extremely helpful, even gave my partner and I additional information regarding weddings overall. Would definitely recommend this store to any couples looking into jewelry. read more

My fiance and I visited to the showroom in Valley Fair yesterday ~4PM as we were looking to see their wedding bands in person. There was a sign that said walk-ins welcome though appointments preferred. We saw that there were 3 associates busy helping others so we stood there waiting. A couple associates walked past us but said nothing. I tried to flag one woman down to ask if we needed an appointment or how long the wait might be but she avoided eye contact as she walked past into the back room and again as she came out of the back room. As someone said in an earlier review, we felt very unwelcome. Another customer came in and left while we were waiting there. After standing there for 10-15 minutes in the small showroom being ignored, finally one of the men there explained to us that they were busy and to come back in 30 minutes. I asked him again if we needed an appointment and he said no, walk-ins are fine. That was very kind but I wish that they had told us within ~5 minutes of arriving. The associates stepped away to grab things and let the customers look at things frequently so I don't understand why they couldn't have provided better customer service instead of having us stand around waiting to flag them down and avoiding eye contact. Since the showroom is small, they had to step past us to get across sometimes. We went to Kay's Jewelers across the hall and they helped us immediately with kind service and so we did not return to Blue Nile within the 30 minutes as requested to this poor service. read more

I love Blue Nile. Lianna was very helpful and accommodating. I had no idea about rings and she took her sweet time explaining and helping me. Thank you so much Lianna! read more

Lianna Glass helped me pick out the perfect engagement ring. I felt the service selection and value justified a five star rating. read more

Excellent service and professional advice by Gulalay. Very reasonable prices. Highly recommended read more

This review is for their showroom at Valley Fair mall. I've shopped their online store before and had excellent experiences (5/5), but I can't say the same about their showroom. I found some earrings and a necklace online that I was interested in, and since they now have a showroom at VF, I thought I'd go check them out in person before purchasing. Well, I didn't realize the showroom was by appointment only. Upon reaching the store entrance, I see a sign indicating by appointment only. The store looked empty, but the sign was menacing and I was afraid to step inside. A sales person came out to tell me they were completely booked for the day. She said she could put me on the waitlist in case someone cancels. I told her I didn't really need consultation, but only wanted to see a couple of pieces that I had seen online. She told me they did not have those items in the store in a very dismissive way. She didn't offer to check if they were available at other stores. I felt like she just wanted to get rid of me and get back to her empty store. I've never felt so unwelcomed at a store before. I was decently dressed and was polite. Maybe it's because I wasn't purchasing a big diamond, so my potential sale was not worth the effort? read more

Valeria from Blue Nile was very welcoming and helpful as I explored different ring options. She was knowledge and able to answer all of my questions! read more

Pleasant experience for engagement ring shopping at Blue Nile! My boyfriend made an appointment for us which was easy to book on their website. Laughter and smiles were in full effect while trying on such beautiful rings and Gulalay was really understanding throughout the process. The only caveat I noticed was diving straight into looking at the rings before having a sit down conversation about specs and preferences. Nonetheless, I am still content with the visit I had and I'm excited for what's to come. read more

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Customer service was exceptional. Charlotte was our jeweler today and helped us both select a wedding band for our wedding. I was extremely happy with how patient and knowledgeable Charlotte was. She was able to accommodate us even when I was coming down from a slight cold.. We loved how she provided a handful of options to my fiancée and I and we ended up purchasing same day. Bluenile has such a great value, & very nice jewelry. I look forward to coming back and doing business here again! read more

Fan Zhang is top notch! Would recommend 11/10 times. Excellent service, knowledgeable, not pushy and doesn't play games - she's all about business. She went above and beyond helping us try many styles and made it an educational experience to help us understand more about the engagement rings and what to look for when reviewing diamonds. Her guidance, recommendations and advice are spot on and she gave us confidence in not only our choice but Blue Nile as well. We look forward to receiving our ring! read more

Charlotte is the most easy going and well knowledge jeweler expert. I had the pleasure of having an appointment with Charlotte over the weekend. She was helpful, patient and friendly too. My bf and I came in for an appointment and to browse at engagement rings to get an idea of what I would like and love. We were able to start a list of rings on a online portfolio and to give it some more thought at home before making a big purchase that will last forever. Charlotte was able to pull some rings and figure out my style of setting. She was not pushy on purchasing a ring and made the experience very comfortable and fun. Which is great customer service. I would highly recommend seeing Charlotte and she has over 16+ years of experience. So she knows what she is talking about. Charlotte thanks for making our experience a one to remember, being kind, friendly and also we enjoyed the laughs too! See Charlotte for all your consultation needs! She's great!!! read more

We were "helped" by an old indian man who clearly didnt care about us being there. We wanted to look at engagement rings but he couldnt tell us anything about the ones we put on besides "read the label." Left a very very bad taste. We tried returning a second time but didnt even bother walking in once we saw that he was the only associate there not currently helping a customer read more

We ordered our wedding rings online and came into the store to have them engraved. The service was phenomenal- kind, knowledgeable, quick and very friendly. They were able to help us return the rings and buy the same rings with engraving at a better price and they were shipped quickly to ensure they were there for our wedding date. Highly recommend! read more

I bought an anniversary ring from Bluenile, I like their and patience and professional service, thanks for Shuling's help of choosing the perfect diamond for me. read more

Blue Nile - Anniversary ring - Jewelry Near Me - San Jose, California

Very kind service. Answered all my questions and very responsive. Prices were competitive and selection was great.

I purchased my wedding band from Blue Nile years ago and I finally decided to get it cleaned and serviced. I use my hands a lot so my ring does get banged up a bit and after a few years, it needed to be cleaned and polished. I went to Blue Nile without an appointment and a jeweler assisted me immediately. She explained the whole process thoroughly. Cleaning and servicing is entirely free but will take a few weeks to receive since they'll need to ship it elsewhere to be serviced. I received an email to pick up my ring after 2-3 weeks. My gold ring looked brand new with its vibrant shine. Great staff and wonderful service. read more

Met with Lianna today. She helped me design and pick out a ring for my fiance. She was a pleasure to work with. Answered all my questions and made valuable suggestions. Made it a great experience. Thank you Lianna. read more

Wasn't very informative at all. I made an appointment couple days before and when I went to the store I wasn't greeted at all. I was "checked in" by the store clerk but she wasn't very interested in what I had to say. I've been to other diamond stores and this was the first bad experience I had. She showed me a couple rings that was fitting to the style that I had asked but just seemed over it as soon as the "appointment" started. I soon left because I wanted someone who listens to our story and who genuinely feels happy for our next step.... read more

I absolutely love Blue Nile, and especially the service provided by Emily!! I came here months ago to purchase the engagement ring for my now fiancée. It was a no brainer to come back here to get wedding bands. Emily is incredibly helpful. She's very personable and super honest with us on design choices and tips and tricks. We love conversing with her and getting her feedback throughout the whole process. She takes the time to go through everything with you, and you do not feel rush at all during your experience here. And I have to say Emily is extremely funny too! If you're considering a ring or whatever I totally recommend Blue Nile for the professional service. They don't work for commission, so they're definitely here to help you! Big shoutout to Blue Nile and a huge huge thank you to Emily!! read more

We recently came to buy our bands. At first we were "welcomed" by an older man who told us that we were too early for our appointment and that on one could take us. Although it seemed like he didn't really try to look. Started off with a bad taste in our mouth. Luckily, Yura came to the rescue. She notices us standing around not really knowing what to do for the 30ish minutes and told us she could take us. She definitely turned my frown upside down. Not only did she help us, but also gave her honest opinion to what we were buying. She wasn't just trying to make a sale out of us, but I felt she genuinely gave her opinion on the rings we were deciding to buy. I, being indecisive, she gave me plenty of options to choose from to where we ending up purchasing both of our bands that day. Thank you for all your help Yura! I hope I spelled your name right. read more

I've visited this location twice now and both times have been subpar experiences. The first time was a couple months ago and I came in with an appointment to look at engagement rings. Prior to the appointment, we exchanged emails outlining what type of ring I am looking for (stone shape, size, setting, etc). I went into the appointment excited to have a tailored experience and I received the opposite of that. The associate that was helping me was unprepared because she said "You need to tell me what you want, because I don't know what you're looking for". I was confused because I had sent over an email with exactly what I'm looking for prior to the appointment... I was able to try on some different rings but it was definitely not a personalized experience nor informative. I went in again a second time to accompany my friends with their engagement ring search. We walked in without an appointment, and as soon as we walked in, an associate told us to let him know if we wanted to try anything on/had any questions. We were browsing for a little bit and he went to help another customer, so we waited for him to finish before asking him for more help. Another associate came over and asked if we had an appointment, and said we were not able to be helped because it's busy in the store right now. Which I understand, but another associate had just told us to let him know if we wanted to look at anything. Either way, both experiences did not leave a good impression for me, and I will not be returning to Blue Nile. read more

This place is a show room only so your purchase can only be done online. The sales associates will filter out the best of the best diamonds on their iPad so that you only see the $25,000 diamonds. I assure you, there are 2 carats listed at at least $4,000 on their website. This job supposedly isn't commission based so I dont know what's up with the upselling. read more

My fiance and I booked a tour at BlueNile, trying to pick one diamond ring for our engagement. Shiji Xin is a patient gentle man and very professional, helped us choose a excellent princess cut diamond that meets our budget. I highly recommended BlueNile for your own diamonds. And if you speak mandarin and need explanation on diamond details, Shiji is a wonderful person you are looking for. read more

Love the place! I got both engagement ring and wedding band! Would recommend this place to people who are in love! ( Price r affordable and rings are tailored made) If it's ur first visit, ask for Gul! Gul provided super thoughtful and friendly service from beginning to end! She provided comprehensive help and tips for me to make the best decision. 5 star! read more

Blue Nile - Jewelry Near Me - San Jose, California

I'd never picked out Jewelry before. Starting with the research Blue Nile allows online, to the extremely customer focused approach in their showroom, I give Blue Nile 10 stars! Emily, thanks for going above and beyond: 1. For your advice on the ring and the main diamond 2. My questions on resizing 3. Offering your guidance on wire transfers. Folks- if you're thinking engagement rings- look no further. Your search has ended. read more

Blue Nile - A perfect ring for a perfect woman- courtesy Emily and the good folks at Blue Nile - Jewelry Near Me - San Jose, California

It's so convenient to have a Blue Nile location in the Bay Area to be able to go to the showroom and see all the rings in person rather than online. My fiancé and I visited one last time to make sure we had THE RING for me. Emily offered great advice when it came to narrowing down the size and setting. It was really easy to talk to her, she made us feel at ease, and was very knowledgeable about jewelry. We really appreciate her guidance and the time she took with us! read more

I'm grateful that I ran into Blue Nile as I was looking for an engagement ring for my fiancée. I had gone to at least 7-8 different stores looking for the perfect ring and diamond. Blue Nile was one of the few that felt like they weren't pressuring me to buy anything. My representative (Brent) was knowledgeable and explained everything I needed to know about ring shopping to me. The 10 minute crash course he gave me was better than anything I could've found online or had received from any of the other jewelers I went to. He wanted me to be knowledgeable so that I could make the most informed decision, which is empowered me as a customer rather than forcing me to rely on the representatives to make the right decision. I really valued that... and my wallet did too!. When it came to their diamond selection, it they beat out ALL the other jewelers. At the other places, if they didn't have the diamond on hand, I would have to buy it and have it shipped to the store before I could view it. From there, if I didn't like it, I would have to return it and wait for the refund back to my card. Usually I was only given a selection of 1-2 at a time from other jewelers, which often had noticeable inclusions and blemishes. If I had wanted to roll the dice and find a better diamond, I would have to put my money down and wait for them to ship into the store. At Blue Nile they have a SUPER detailed diamond breakdown. They can let you view it digitally with a breakdown on inclusions, clarity, cut, color, weight, and so much more. It will also give you a fully 3D view of the diamond before you purchase it. I was able to pick the best possible one out of dozens of different diamonds. The process was a lot easier and streamlined than what I had experienced at other stores. In terms of customer care, Brent helped me comb through their entire inventory to decide on the perfect diamond and band combination. He spent hours with me over the course of weeks. Each time I walked in, he recognized me and remembered exactly what I was trying to do and was looking for. He never rushed me, pressured me, and gave me genuine advice on how to A) save money B) get the best looking ring for my fiancée. At the end of the day, I wanted my proposal to be perfect. I illustrated a picture book to do it. I spent hours and hours to make sure the all things that I was in control of would all go perfectly. Diamonds and rings were something I didn't feel very in control of, since I had zero experience with jewelry shopping, but I'm glad Blue Nile took care of me and had me covered there. Our ring was beautiful. Our proposal was beautiful. Our wedding will hopefully be just as beautiful. Thank you Blue Nile for helping us every step of the way. read more

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My partner and I were searching for a loose diamond on Blue Nile for the engagement ring, and we realized we had no idea what we were doing. We decided to visit the store in person, hoping someone could help us and that's where we met Emily. She showed us how to navigate the filter options and basically gave us a mini diamond 101 lesson. We learned so much e.g. for a round diamond, you want faint-none fluorescence so it's not blue tinted; you could have a lower carat but the diamond could look bigger with a higher table %; girdle; what to look for in GIA reports; how to prioritize what was important to us in a diamond, etc. We left the store more knowledgable and we could search for diamonds on our own with confidence. After we went home, we favorited 3-4 diamonds on Blue Nile and shared them with Emily. She helped us decide which one to pick and we're so happy with our diamond! Thank you Emily for saving us hours of research online and making this process insightful, educational, and easy. We appreciate your help! read more

Blue Nile - Jewelry Near Me - San Jose, California

Emily is a Godsend! She is the ideal jewelry expert who is non judgmental, super patient, personable, and extremely knowledgeable. She will not push a bigger diamond on you, or her own preferences onto you. She is a great listener and will help you explore all potential options. As someone who doesn't know much about diamonds, it was reassuring to be helped by someone who was so informative, clear, and concise. I feel super grateful for Emily, and couldn't have asked for more. She has made this potentially (and usually) intimidating and confusing experience a VERY FUN and unforgettable experience. She is reliable and highly dependable, responding promptly when I had 10000 questions along the way, after leaving the store. All the staff here are highly professional and friendly, but We got the chance to work with Emily and never looked back! The selection here is great, and it feels like there is really something for everyone here. I would refer all my friends and family here. 10/10 would come back again!! read more

This review is for Gul. My now wife and I shopped around at a few stores before making the final decision to purchase at Blue Nile. Gul was extremely pleasant to work with and offered options that I had not yet thought of. My wife had showed her a picture of what she liked most from Shane Co, and Gul exceeded our expectations of matching the style. She was very thorough throughout our entire experience and followed up after our purchase as well. Without her help, I wouldn't have learned the many things I did about diamond cuts, shapes, clarity and all of the filters Blue Nile has to offer! My wife and I highly recommended visiting Blue Nile at Valley Fair. read more

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We really appreciate the high level of service offered at Valley Fair Blue Nile. Specifically, we worked with Eura, who has been so thoughtful and supportive in helping us find wedding rings (and at a discounted rate since we also purchased the engagement ring from there). She also helped to order and expedite the delivery, as well as provided a cleaning kit. She has made all the difference in removing the stress from the process. Thank you! read more

My fiancé had already bought my engagement ring and we were so excited to hear about this store at Valley Faire Mall. We came in on Friday the 13th, selected my ring (after looking at a few of them) , and it already arrived on Monday. It fits perfect!! Also, I had my engagement ring sent out and resized with no issue or fuss. It should be coming back soon and makes me feel confident that it will also fit perfectly. Charlotte is a true professional with no pressure sales. She really knows her diamonds, client engagement and we were confident that she understood exactly what we wanted. Thank you Charlotte for making this stressful time, so smooth. read more

Excellent customer service. Genesis was very patient with us showing everything they had to offer and explaining minor things that set each piece apart. We'll sure return for mothers day and anniversaries to come. read more

Many thanks to Charman for her help during our consultation! Extremely well versed in the showroom and gave us her helpful opinions/expertise for our questions. Scheduling the appointment was a very simple process through their website. Highly recommend for the fair pricing and knowledgeable experts in the showroom. We came in to get our fingers measured and to look at wedding bands. In particular, I needed to figure out my ring size so we could get an engagement ring. The proposal was ring-less but I couldn't care less as the love of my life just proposed! Charman gave us wonderful advice on how our rings should fit and how to judge how our fingers would change in size throughout the day. She also thoroughly answered all our questions regarding a custom wedding band. My fiance decided on a titanium ring and I went for a custom 18k gold hammered ring. Communication during the custom order was constant, thorough, and clear. Again, all thanks to Charman (highly recommend, give this gal a raise!) She made what people make out to be a hassle a really pleasant experience. What I appreciated the most was that when she showed us something that wasn't to our taste (not her fault, we were just particular), she would not pressure us and instead moved on to something else that she thought would better suit our needs based on the preferences we had communicated. Bonus story: We were engaged in October but decided to make it "Facebook Official" on Christmas. The general consensus was, "About time!!" owing to the fact that we've been dating for nearly 10 years already. read more

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