TLDR: basically the boy sales associate either didn't like my sarcasm or didn't want to help a…read morecustomer that wears Rolex and Gucci because he pawned me off to an actually better associate named Ai. I really want to give T&Co. 5 stars because I've been a long time customer ever since I was a teenager. My engagement and wedding rings and wedding earrings and necklace are even from here. But today's experience should have been on an episode of, "sales associates behaving like they don't need to take home a paycheck." Went in on Memorial Day, May 26 around 6:35pm. I wanted to try on a watch to make sure it fit my big a*$ wrist. Really wanted to get the Union Square watch with Tiffany Blue brushed Calf strap. The boy that was helping me (didn't get his name but he was the only boy sales associate). He obviously didn't know his products because he took out a different color one (brown brushed Calf). As he was unwrapping it from the generic looking, plastic clam shell box I jokingly said, "hahahahah is that what the watches come in? Hahahahah" and laughed. He got all serious, like I hurt his ego and said "they all come like this from the manufacturer. Even Rolexes." Bro. It was just a joke. And if I wanted to buy another Rolex I wouldn't be in your store. Didn't you notice the one I was already wearing? I then told him that was not the color. Which I had already said. Then he said, "let me see if we even have it in store... oh no you can order it online or go to the Walnut Creek. It cost $3,700". Then he started putting the watch back inside the darn plastic to-go looking container. I said, "aren't you going to at least let me try it on." What in the good Lord are you doing there? Just standing around doing nothing in your empty store? He then asked a different sales associate to help me. Her name is Ai. She was cool. Very helpful and let me at least try it on. Answered my questions about my engagement ring. Although the watch didn't quite fit my fat a**, at least she said he was going to ask if they could switch the band for a longer one. Like damn dude that's all I wanted to know and homeboy got all butt hurt with my snarky comment. Relax man. I'll make sure to never pass you up if I ever feel like buying anything else in this store. Major turn off from ever returning.

I have been a Tiffany & Co client for well over a decade! They used to be in the back of the Valley…read moreFair Mall under Uniqlo, I loved that spot because the door looked like a vault. The new spot is very bright, modern, and open. I'm unsure how so many folks had an unsavory experience based off the multitude of reviews; nevertheless, I digress. I've only had TOP TIER SERVICE at Tiffany and Co. From engraving, resizing to be sent back to the flag ship store in New York City, to my life time cleanings. Most notably, Vicky!! Vicky has helped me select wedding bands, push presents (for pushing through life lol), treat yo self gifts, and gifts (ranging from baby showers, graduation gifts, and house warming gifts). Vicky has truly been a pillar service advisor for many milestones in my life. For the value of Tiffany & Co, yes it is expensive. You're paying for the name and the experience of being a T&C client. It may not be of value to everyone, but it's a priceless value to me based off the many interactions I've had with my client advisor. One of my favorite memories with them is getting to see the laser numbers on my diamonds under their super microscope. Each diamond of a particular carat weight has a serial code, that you can't see with the naked human eye.

My friend and I spent the afternoon going to all of the local boutiques we could find in search of…read moresomething new and cute. This was by far my favorite. The women working here are very helpful and greet you the a smile when you walk in. I was able to find my new favorite jeans and a beautiful coat. I can't wait to go back!

Mainstream Boutique is wonderful! Everyone working here is friendly and so helpful. It's like one…read morebig, happy family. The choice of clothing is fabulous too. I go in for one thing and end up wanting to buy ten things. The styles are fresh and up to date and the staff is right there helping you decide on what looks and works best. I love this quaint, cute and cozy boutique and will shop here often!

We've been Cartier clients for years…read more This year we had the absolute pleasure of working with Nicole Do- and she was outstanding. From the moment we arrived, Nicole made us feel like true VIPs. She welcomed us warmly, offered champagne and sparkling tea, and was both professional and genuinely sweet throughout the entire process. She listened carefully, shared her expertise without any pressure, and made the experience feel personal and special. While we haven't worked with Nicole every year, after this experience we will absolutely be requesting her from now on. If you're looking for someone who combines elegance, knowledge, and heart - ask for Nicole. Highly recommended.

FOOD: N/A SERVICE: 5…read moreAMBIANCE: 5 VALUE: 5 Our experience has been outstanding. Phil, our SA, has been very helpful and patient, showing us jewelry and watches. He has helped us by bringing in pieces not stocked in the boutique. We have had nothing but great experiences shopping here and we have never felt pressured into buying anything. This is what high end shopping should feel like.

Not many jewelers are open on Mondays. Harry and Son are....with Jack Justice in the back working…read moreon custom jewelry. My friend and I had wanted to pop into a jeweler - so we tried one downtown Morgan Hill but it was closed Monday. So I google search for others and we headed over to Harry's. Closed until 1:30pm- we walked next door to Hobby Lobby to shop around a bit. Then went back. Walking inside the store you can tell that this is not really a jewelry store - it is more a custom made jewelry store where Jack will make your dreams come true. I saw from the sign that he will rhodium your white gold jewelry - and seeing that one of my rings needed some work done - left it with him ($75) to work on. Now this is one of my favorite rings, with my dad's baguettes from his wedding ring in it, made for me from a different jeweler - but I felt comfortable with Jack to do this. I just had a feeling I could trust him. About two weeks later when I had the time to go back (He had told me 3 days) I was able to make it into his store - and the ring just looked great, polished with the rhodium placed back on it to protect it as best it could. Now with the trust built in with his work - I asked him to make my wedding band for me. And he is working on that now. I'll b back soon to leave another review on that item!

They fixed my watch (replaced the battery). They worked quickly and guaranteed their work. The…read moreowner was very polite and friendly. I will be back!

Unfortunately, the owner Gary Chase passed away in November of this year. A huge loss for those who…read moreused him for custom jewelery, repairs and maintenance. I personally had him make 3 rings and a necklace...all beautiful pieces of art. https://obituaries.tridentsociety.com/obituaries/santa-cruz-ca/gary-chase-11029557

Went here to get a watch sized and mine looked at. The staff was extremely friendly, even though I…read morewould only be spending a few dollars. They helped me as best they could with my watch but in the end it was out of there hands. They did know a watch repairman and I got a card for him. I enjoyed my experience here much more then the other jewelers in the area that when I need a large purchase it will be from here. Go here if you want quality and amazing personnel backing it.

Had to replace the battery on my Neptune Moonswatch and learned that the Swatch Boutique does it…read morefor free (my favorite word in the English language). I walked in and was greeted by Bianca and told her about my watch. She said, "Sure, no problem" and took it to the back. After a few minutes she returned with my Neptune ticking away like new. She even set the time. A solid tip of the cap the Bianca and her excellent customer service. Now for the pics.

I received a Swatch x OMEGA MoonSwatch as a gift 3 to 4 months ago and have worn it only 2 to 3…read moretimes a week. I take very good care of it, yet the band completely peeled apart. I do not wear it around water or fragrances, so for a Swatch band, the quality is extremely disappointing. I went into the Westfield Swatch store hoping they could help. The employee told me the band was not covered under warranty and that I should call customer service. I came back the next day to speak with the manager, hoping he might be more helpful. Instead, he repeatedly told me that the band is not under warranty and just the watch itself is and that he could not do anything. He even told me he has customers who have been wearing these watches for 10 years. When I pointed out that the MoonSwatch has not even been around for 10 years, he simply repeated the warranty statement instead of addressing what I was actually saying. I was not even asking for a free replacement. I was willing to buy another $48 band because I did not want to throw away the watch. I simply asked if he agreed that a band peeling apart after only a few months was unacceptable. His response was dismissive and disrespectful. The band quality is disappointing, but the way the manager handled the situation was even worse. A little understanding or basic customer service would have gone a long way. Very disappointing experience with Swatch. I added some photos of how the watch looks like. Literally 2-3months. Don't buy this watch from Swatch!!! And shame on the employees at that store. Do better.

TL;DR: Silva (sales) and Tran (jeweler) are the best!…read more My husband and I got my engagement ring here 1.5 years ago. We made very clear what we wanted as to the ring setting (i.e., a low profile), and the store manager at the time promised us that, even if we're not happy after purchase, we can come back any time and they can and will easily change the setting, satisfaction guaranteed, etc. Right after our engagement, we came back to the store and paid for a new ring setting, as the one my then-fiancee ultimately chose (based on the manager's recommendation) was still too high for my liking. We were told by the manager that it is no problem and we would have a new ring in no time. This is when the saga began. In the last 1.5 years, we have been calling and texting and visiting the store every other week, following up on the status, which were consistently met with - albeit very politely - (1) empty promises that it will be ready "this Friday" or "next week," (2) excuses (e.g., they are busy with [Christmas / Valentines' Day / Mother's Day] or there is no CAD designer available to do the drawing (in the entire Jared's chain)), or (3) simply ghosted. Finally, right before Christmas last year, we learned that the manager we've been "chasing" has moved out of the state to another branch. Quick note: we cannot just take the ring to any other jeweler to get a new setting because that would void the guarantee that Jared's offers (as most jewelry stores do) on the ring (e.g., if a/the stone falls off, they will replace it). Feeling utterly defeated and hopeless, we went into the store again, that's when we met Silva. We told her our story and she quickly connected with the manager, checked the system and studied the records, figured out exactly what we wanted and what needed to be done, and started to mobilize the entire process. She checked in and provided updates almost weekly, showing exceptional professionalism and commitment. Silva then introduced us to the amazing Tran, the in-store expert jeweler (whom I assume has been at the store in the last 1.5 years). Tran is super knowledgeable about everything jewelry. He explained to us the pros and cons of our different options - balancing beauty and strength. In the end, Tran went above and beyond, defying the laws of structural physics, designed and produced exactly what we wanted (no CAD drawings), for which we are beyond impressed and incredibly grateful. Thank you so much, Silva and Tran!!

An update on my situation. I never received a call back from the GM as I was told 372 days ago…read more It has now been over a year since the issue with our rings. I just got a $1000 interest charge on the $1600 I owed. They do business with Comenity Bank, just do a quick google search of them and add the words shady business practices. So, after a year of not hearing from the GM I called back to day to inquire about the $1,000 interest slapped on my bill this last month. GM, who never called me back in over a year, just directs me to Comenity Bank Customer Service line. If you want a company that stands behind their product and delivers on promises, take your business elsewhere.

Worst store ever. I needed to exchange a watch , I called ahead a day before I was told I can come…read morein within another week. I walked in , there were two people in the store. I told the lady what I was told over phone and she instantly pushed back and said you have today and kept ignoring what I was told by the store over phone. Then my wife selected a replacement watch we go to the counter , first thing she says this watch is less expensive than the other. It was 150 dollar watch vs my previous spend which was 95 . Sign of incompetence . She then figured that out but I lost trust there. Then the previous person had said the watch is 132 + tax but the total she said was 186 , I said that doesn't make sense so can you help me understand , I don't see that number anywhere. She couldn't get explain it and got frustrated. Then she had the courage to say to me that you are giving me a hard time so come back when my manager comes . She also said other things to me which were not cool. I would not spend even 1 dollar here and would not recommend this store to anyone. I have never had such a poor in person customer experience ever.

Great price, awesome service, nice plenty of selection to choose from. Great deals and discounts.read more