As somebody who has shopped at Dillard's for most of her life, I am sad to say, I will never be back after the atrocious customer service that I received today. My husband received a pair of corduroy pants for Christmas, and assuming that they would fit, took of the tags before he tried them on. After trying them on, he realized that they were too small. I haven't been to the store in awhile, and currently work in retail. I was pretty disappointed the moment we walked in the door from the condition that the store was in. I understand that it is the holiday season so things get a little disheveled, but this was out of control. There was trash and open candy bars left on different tables, and the clothes were very unorganized. We searched for about ten minutes for the right size with no luck. We finally decided we would try to return the pants and order the right size at customer service. After getting upstairs to customer service, we witnessed multiple customers get scolded by various staff members about why they couldn't return their items. I was appalled as I work for a company that is ALWAYS looking out for the customer. Dillard's employees acted as if they didn't care about the customer whatsoever. When we finally got to the front of the line, the man at customer service (Bobby Ray) was extremely rude. We brought all of the packaging with us (detached tags, receipt, bag that it came in), but as soon as he pulled the pants out and saw a few dog hairs (heaven forbid he tried on his pants in our apartment which is also home to an Australian Shepard), he told us that they couldn't be returned because they "are not in the same condition as when they left the store. I asked, "so if I take a lint roller to them and bring them back, will you take them?" He just looked at me blankly. My husband asked, "So what am I supposed to do with them? They don't fit." This Bobby Ray responded, "I don't know, but they're yours." I felt as though this guy was accusing my husband wearing the pants for an occasion, and returning them. This was not the case! After all, we wanted to exchange them for the right size! This kind of treatment by a retailer is INSANE and I have zero tolerance for it. I'll definitely be taking my business elsewhere from now on, and telling everybody that I know to do the same. read more