Great experience! Eva was very helpful and offered me options. I was looking for a specific item and she went out of her way to look it up and help me find it. She's awesome !! read more

Honestly, this was a really frustrating experience. Their prices are already on the expensive side, so you'd expect returns or exchanges to be simple if something is wrong. Nope. It was way harder than it should have been. The customer service wasn't helpful at all, and it honestly felt like they cared more about keeping the sale than keeping a customer. The retail world has changed. People have too many options now, and plenty of stores offer better service and much easier return policies. If that's how this store chooses to treat customers, they'll keep losing business to competitors. Definitely won't be shopping here again, and I wouldn't recommend it. read more

Wife and I came in so the wife could get a few sports bras. She went to try them on and no one was at the fitting rooms to let her in. Pushed button and waited. Nothing. Went to customer service. Told her to push the button. Told them we did and no one showed up. They told us that they would call someone to come over and let us in. After five more minutes of waiting, still no one showed up. So they lost our business. This store used to be really good but the customer service has really fallen off. read more

On Friday, February 27, 2026 I was nearing Dick's Sporting Goods Store when an employee coming to work politely greeted me as I walked to the entrance; his name was Henri. I made my way to the register area and asked another employee if he could assist me by selecting some golf balls for my husband as I am recovering from a knee replacement. He not only happily retrieved them but checked with the department golf "pro" who advised him of the best ones ~ he was correct The friendly employee's name was Carlos. How nice it was to be treated with such respect and kindness in Turlock. I will be back again read more

Employees get annoyed, for doing their job. You don't like what the job consist of don't work there Makayla.

Hannah deserves a 5-star review. She was very positive and demonstrated patience as we tried on different brands of shoes to find the perfect pair. She pulled at least 10 pairs of shoes out for us to try on. She also assisted us with an online order for those not in stock. Her customer service was wonderful and appreciated. I'd give the overall store a 3.5-star review. It could use a bit more organization. In the cup area all sizes and colors were mixed. There was damage to some of the products. I had to dig to the very back of the shelf to find a cup without damage to the cup or straw in the color I wanted. read more

Wow! Amazing selection and sizes for clothing. Store was clean and staff were helpful. Great deals and options for summer clothing.

Went in today to buy fishing supplies and fishing licenses for both of us. The clerk at the front register was very polite. However, he told us the printer was not working so we could not purchase the licenses. We live less than a mile from the store. So we asked when we could return. He said he did not know when we should return. If he could have given us an idea such as one , two, or three days we would have returned then. So we have to take our business elsewhere. He suggested Big 5 or Walmart. read more

After parking my vehicle I was walking toward the entrance of the store to buy some shoes. As I'm walking I'm talking with my wife not necessarily paying attention to sharp objects sticking out of the asphalt. I tripped on a cut sign with sharp metal edges slicing my left foot. It was easy to do since I was wearing flip flops. I brought it to the attention of the assistant manager Anna but was told there's nothing she can do about it that it was the landlords responsibility. I wasn't looking for anything other for them to correct the issue so it doesn't happen to anyone else. I suggested putting a bucket over it for the time being but was told they were not allowed to. Hopefully someone disabled or elderly doesn't trip like I did they may not be so resilient... read more

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LOOK AT THE STRAWS IN THE STANLEYS IF THINKING ABOUT BUYING!! I wish i was joking but i found a little COCKROACH inside of my unopened Stanley (one that had a closable straw) I was so disgusted by this and will not buy another Stanley from this location again. ‍ read more

It's either 5 stars or 1 star for me And it was a 1 star experience.... Shopping for soccer gear for my kids and needed shoes... Rang the bell for help.... 2 ladies came and 1 came from opposite side of store and other was working in the shoes area... 1 from opposite side was helpful while 1 working in the actual shoes Dept looked annoyed and bothered by my help.... they didn't have the size in stock and didn't mention anything about getting the right size until I had to ask if I can order online...Annoyed girl said "ya you can order it online." And walked away... Went to shop for shin guards and took a while since there was limited availability and was a mess of scatter soccer gear everywhere and mismatch sizes... got 2 boxes and went to go pay... Didn't think anything of it until I read the reviews on here, but cashier opened up the box of shin guards and didn't even make sure if it was the correct matching size, but to check if I "stuffed an extra set of shin guards" in each of the 2 boxes I got..... $120 I spent for shin guards and socks only and drove to Big 5 and spent $200 for shoes they had in stock and some cheaper shin guards as I'll return the ones I bought at diks back.... Expensive store. Horrible staff, no help, and cheaper to order online and have it delivered.... my recommendation, shop at BIG 5 SPORTING GOODS! Your final bill will be half the cost and they'll ship shoes from other stores to get your right size free of charge ! read more

Great store, my husband loves the fishing dept says they have the best and most than other Dicks. Nice choice of quality clothing and camping gear too. read more

So if you're trying to have a tennis racquet restrung don't waste a good chance to waste your time at Dicks. Although online they're the first name that appears for this service. They're not offering this service at any store. I'm sure you don't want to waste an hour of you,re time like I just did and encourage them to declare bankruptcy and then go away,take the golden parachute and right off their loses. I'm never been to a bigger waste of space....RA read more

This is the most horribly cultured store, the Manager leads with such distrust and made me personally feel like I was doing something wrong because her vibe was so negative and distrustful. I am from the East Bay Area and I've never been followed and watched before in my life, I felt so singled out and judged, wow. I Wasn't yet at my best cuz everyone knows that after my Medical battle it takes a very long time to begin the process of the road back to recovery. But being treated like I was at Dicks in Turlock, Ca I felt so much weaker and alone. The MGR asked me 15 mins after arriving if she could begin ringing me up!? I thought they might've been almost closing but nope, And when I asked to try a couple things on the girl literally counted 5 items and took my cart?? I wasn't even allowed to exchange items?? I know I may have seemed strange coming straight from chemo to the store, but I really wanted to look nice for my birthday pool bash next weekend, over a hundred people are coming and I was feeling so insecure from my past two surgeries and live in fear of being in a Bathing suit for the first time,so when I asked the sales girl for help to decide and she treated me like I was a disgusting person, it gave me such a Sense of shame for just being sick and they all Knew it. Trust me I've been struggling with canceling my party, so I just left the store and as I'm waking towards the door the MGR is literally blocking my path with a look os such disgust, it broke me. I cried almost the whole night And I'm for sure canceling my birthday party until hopefully next year I won't look so badly and that's that. My Friends will hopefully understand when I tell them what happened at dinner tonight. read more

Love buying clothing here weather it's for the hot or cold season and best prices for their clothing articles.

If you check your security cameras between 805, and about 830 to 845 my son and I were in there to purchase a Carhart hat and a yeti cooler or possibly the Hydro flask cooler but as we came to the door the taller girl at the first register closest to the door, because there were two girls working one was a shorter one. The shorter one was very professional, very friendly, and helped us out. The taller. One turned to us, did not walk us some welcome us into the store as she did the other people as they came in as I noticed after, and started looking at us and turning back to the customers and giggling and speaking about us even when we walked up to get some help, she turned her head and didn't want to help and the second girl the shorter one Actually asked me I help you and then the customers from the first taller girl went to walk back into the store and she says hi welcome in but did not say that to us. I'm not sure if this is a small case of racism or what but I wanna praise the short girl for helping us locate our Purchases and was very professional and was willing to give us a hand but another customer came up and she was willing to help. You can check all this out on your security cams and you'll see the interaction between both the people at the register at the time I would not recommend this place Because of that first girl alone I understand in this day and age of working with feelings because I'm not from that era that's for these new people working with feelings, but it's just professional and especially when you catch an African-American that comes into the store where a lot of people of my race Where this sports clothing as every day clothing, I don't because I wasn't raised that way, but I use it for sporting events and looking for a good winter hat. I don't appreciate the unprofessionalism the girl gave I did not approacher any kind of way I just sat and waited to see what the interaction was going to be. You really need to do some teambuilding and something with the public now remember Lincoln's security cams, and the shorter girl is the one I was super friendly and helped the taller one did not not liking it. Somebody else might say something to try to confront her. I will not. I will just write it down in the overview so people can be aware.. read more

Absolute terrible customer service. Eight people in line and one cashier. Two employees walked by and tried to ignore the line. This is constant. The Modesto store is just as bad. I once went to buy a fishing reel and the guy that worked in that department ducked into the back area after he saw me approaching him. Forget about getting help in the shoe department. The store has good products but their management is asleep at the wheel. read more

Horrible service from workers today. I called prior to put shoes on hold for me, saying they had them in hand and will place them on hold for me. I arrive to this store which is 30 minutes from where I live, and am immediately sent back to the shoe area to grab my shoes. I wait and wait and get no help until 10 minutes later a trainee worker comes up to me saying they have been looking for the shoe for 45 minutes, which is false because I had called 20 minutes prior, and if I could get another shoe. This shoe was the only shoe in stock that had my size and nothing was nearly close to my size other then this one they couldn't find. Another worker then comes up to me saying she could not find it in a rude tone, and I tell them if they could keep looking. They both walk back and I see them just chatting it up and not looking for the shoe. They come back out saying it cannot be found and offer me a 20% discount off any shoe. And before this, the trainee is cussing under her breath like this is something that's annoying her. I was receiving more and more rude comments and was overall feeling upset. She then comes up with the comment of how 3 people have tried coming to get the shoes and they couldn't find them. If you didn't have them why would you tell me on the phone call that you guys have them in hand and will place them on hold. Dicks please do better with your workers and who you hire. Tell them to also not give out false information to their customers. read more

I stopped by this location to get some advice on firearms. I'm not into guns, but trusted their help in the past. There are no firearms at this location anymore. (In rural California.) Fine, because I also needed the toilet, so the trip inside wasn't a waste. That is, until I found keypads on the toilets and none for actual customers. Another poster here described atrocious toilets. Well, problem solved. NO TOILETS. My prostate & kidneys can pound sand. Please, just be up front about it. That'll teach the vagrants (customers) from fowling up those employee restrooms. I am a long term customer of Dick's. But no more. I'm through. I WILL NEVER DO ONE CENT OF BUSINESS WITH DICK'S, EVER!!! Good bye, and good riddance. And please, let your bondholders know what a great job you're doing in retail. read more

The bathroom at this location was so atrocious I couldn't even sit on the toilet... I had to do the ol squat and shoot! Very inconvenient! Just a coincidence I'm a above average poo shooter. read more

The service here is absolutely horrendous. I visited today to look for some shoes I have been wanting and when I get to the shoe section there was at least 5 other people waiting for assistance. After about 15 minutes with no assistance we went to look for help and were told that there should be 2 people back there and to just wait for them. We went back and still no help anywhere but there were more customers in need of assistance. After about 30 minutes, ONE worker appeared out of nowhere. I had asked for a specific shoe and was brought the wrong pair in the wrong box. By this time there were at least 10 other people in need of assistance and this is when the second worker decided to appear. After this we decided to just leave. This store is unorganized and not helpful. You are better off taking your business elsewhere, to pay the price they are asking and receiving the assistance we did is just not acceptable. read more

Wow, terrible. Slow, unknowledgable & uncaring staff. Manager even worse. Neve, never, ever going back. Horrible experience. read more

I have purchased here every year since they opened and especially at Christmastime for gifts. I won't be returning. Dick's has hired a group for anti-Second Amendment lobbying. They have turned their back on our Constitution so I will take my money elsewhere. read more

I asked to speak to gun department then had someone answer only for me to ask to be transferred to guns again. That happened about four more times before they finally hung up on me. Absolutely horrible customer service read more

Hate this place. I'm a widowed mom with boys that love sports. I have no idea what I'm doing so I need help when purchasing their equipment for each sports season. Trying to find someone to help is nearly impossible in every department. Dicks is my LAST resort read more

Employees are extremely rude and irritable. By far the worst Dicks Sporting Goods in the Central Valley - if not the worst sporting goods store hands down. Cashiers are extremely rude, condescending and have major attitude. Not to mention, everything in the store is cheap quality and way overpriced. Returning items are a DISASTER. I bought over $500 worth of clothing from them, but found out it was the wrong size. I tried to return it, but the store conveniently "lost" my receipt that was attached to my ScoreCard account. That just doesn't happen, and even if it did; it's the stores fault. Yet, they refused to give me a refund. After coming back the next day, they finally agreed to a measly $100 gift card. 1/5th of my original spending cost while I return literally all of the clothes! This store is a disgusting example of greed, poor training, and terrible management. Not only will you get terrible customer service from irritable, bitter teenagers working there - but the management will refuse to help you if you have an issue. Take my advice and do NOT go here. You will lose money and have a terrible experience. read more

Visited the Turlock location today with my husband. We were shopping for a golf shirt. The selection was par, however the sizes in stock were minimal. My husband inquired about getting some assistance. There were four female employees working behind the counter and the willingness to help or assist was a clear 0 for 4. When 1 of the 4 finished up with a telephone call, my husband was informed that, "she can help you". He clearly stated that he was I need of a different size than what was available on the rack. The clerk scanned the tag to search for availability in other nearby locations. My husband stayed he needed either Large or XL. Upon scanning the tag the clerk stated that Modesto was showing 3 mediums. Again he stated he was in need of Large or XL. The clerk then stated that Modesto had 3 Large shirts. Again, he asked how about an XL. Clearly the clerk was not focused on the requests of the customer. The service provided by the 4 young female employees in the golf department was unacceptable. The employees were distracted on their phones or on the computer. We will not be retiring this location. read more

Took my hubby and surprised him with an appt with Cody in the golf dept. this kid knew his stuff and helped my hubby pick the right clubs for him! We spent a small fortune but he's worth it! read more

What started as a good experience buying a new driver turned into a very disappointing trip to Dicks. After purchasing the driver, we got to the car and realized we forgot club cover and adjusting tool. We went back in thinking it was a simple mistake. It turns out that they absolutely knew they were deceiving us and sold it without them because they couldn't find them in the back. An associate found a tool but, no cover. We wound up having to buy a cover to replace the one it was supposed to come with. On top of that, the girl that rang us out for the cover tried to lie and say they didn't know that they sold us the club in the first place without the items. They gave us 10% off the cover though.... Pro tip: Give the customer the $20 cover to keep them happy. This is the problem with big stores they don't care about the customer. read more

Terrible service from the manager. Didn't do anything to help a bad situation. I had a return and it sounded as if it was a drag for her.

Turlock dicks took care of me when Modesto dicks wouldn't, I want to say thank you very much to kris and christy, I went to Modesto dicks and bought a expensive gt bike for my 12 year old, about 7-8 Days later the handle bars came completely apart as she was riding it, she had fallen and hurt her hand, I picked up the bike put it in the back of my truck and drove straight to Modesto dicks, I walk in and ask for management. Taller , thin, gentlemen with light skinned comes up and says he's the manager, I told him what had just happened with my daughter, he takes one look at the bike and says , yahh, your going to need to call the manufacturer, there's nothing I could do for you at this point, I was pretty stunned at that, he turned around and then walked off, and there I was, mortified by his words, I felt betrayed by dicks company, I walked out to my truck with the broken bike loaded it up and sat there for a min, I told myself I'm going to try the next local dicks to see if there's anyone who could help me, luckily I called Turlock dicks and christy answered, I told her about my situation and she invited me over to help me. She offered to help with a different bike, she even looked up bikes online for me on the dicks website, she really went above and beyond, you know when someone is truly trying to help you. Thank you christy for everything, I wish you luck. I also want to thank kris, kris is another manager that helped with the issue, he made sure my kid took a bike that fit her well, he was very helpful. read more

This place suffers from the disease of success. More often than not, the more successful a business gets and the more it expands, the worse the training and customer service. Look at Wal-Mart, Target or Staples. The employees are partially to blame when it comes to lack of product knowledge, but it's probably the companies fault because it's just too common a problem in those stores. But I digress... My experience at Dick's went like this. I walked in and wanted to purchase a North Face jacket set. One of the sets that has a water proof outer shell and a zip in liner. So, I headed to their North Face section. I found a jacket I liked, but it was 2 sizes too large. I found an employee and asked if she could check to see if they had my size. She told me that she didn't work in that department and she would find someone that did. After checking with 2 other employees, she could NOT find the person that was supposed to be in the Outerwear department, BUT one guy was willing to help me. So I explained to him that I like that jacket that was in my hand, but I need a smaller size. He proceeded to walk me back to the Outerwear department and look through each rack of jackets to find a smaller size. (Like I didn't already do that?) (Also, he looked through jackets that were completely different colors, styles and brands from the one I was holding!) After going through the entire department, he said, "I can't find one." I responded with, "Neither could I." After 3 seconds of staring at me, I asked, "So, do you think you could check and see if you have more?" I could see that he was about to say that he couldn't find any, so I spoke up again, "You know, in the back? In the stock room." Then it dawned on him what I was talking about. He told me that he needed to find someone else to check in the back. After waiting about 25 minutes for someone to come back and speak to me, I hunted the guy down and asked him if someone was checking and he said there was. He found the person checking as they restocked a shelf. She said that she never checked because he never gave her the product information. He just said to go look for a blue North Face jacket. The jacket I wanted wasn't even blue. I placed the jacket on the nearest rack and walked straight out of the store. I can't imagine why I would ever go back. read more

If you're going to stock a live creature, check on it. I'm trying to start a Vermiculture bin and headed to Dick's for some red wigglers. Each of the containers only to find molded over worms. Gross and sad. Get with it Dick's. read more

DICK'S Sporting Goods - The manager replied, "those are the same worms we've had since we opened." So wrong. - Outdoor Gear Near Me - Turlock, California

Horrendous customer service by management. We walked store, for five minutes to find an emplyee...any employee. After finding one, they cheerfully requested help to fishing department as needed. Waited ten more minutes for nice sales associate, who had zero knowledge of department, our questions or who "could" help. Finally a manager; I explained our disappointment and frustration. No reply...nothing. Ok, "could you please have someone install line on reel and we'll return this evening after you find your fishing "expert" is finished?" His reply; that'll be three dollars more. Really? Really? I'll never go back. read more

Just got my sand wedge re gripped and the guy in the golf department was very nice and helpful...they need to carry more top end stuff for sure. read more

Hated my first experience visiting the store! Had to wait in line for a while and associates continued to let people walk up for help while ignoring I was there. I went in to get a peep sight for my bow installed and after waiting a good 15-20 mins I finally get help the only guy that had the know how to install it for me was just going to lunch ..... This is after I called ahead before driving 20 mins to get to the store !!! I will gladly take an hour drive to the bass pro shop or my sporting good needs read more

Don't shop here, probably the worst dicks sporting goods to choose to shop at. Keeping it short and simple.

After trying to shop at Big 5 in Atwater and having a store full of employees ignore you while they talked football and a cashier that hated her job and it showed Dicks was worth the drive. The store offered more brands, selection and the employees were helpful and liked their job. My only complaint was just one cashier although she handled the line well. She was friendly and conversing while being very efficient. Always worth the drive for me! read more

Terrible customer service. Went looking for wrestling headgear, looked around the whole store and couldn't find it so I went on a hunt to find an employee which took just as long as my search for the product. Found an employee folding shirts and asked where to find what I was looking for and he waived me to a section and said probably over there". Didn't offer to help, didn't give any details, just got rid of me as fast as possible. Which I would have been ok with if he had even sent us in the right direction. After looking "probably over there" which was the camping section...obviously not where I'd find what I was looking for, I went and asked the same guy again if he had any specific direction. He gave the classic "I don't work in this section" and went to find someone else. Came back and told me maybe in the shoe section, but he didn't find them. So we went to the shoe section and found what we needed...finally. When we went to check-out the line was long so they called over some help and of course...our guy Arturo is the one who will check us out . He was just as unfriendly during this process as he was helping us find our product. After ringing us up he waited for me to insert my card but I had to ask him what my total was because he wasn't volunteering any info. I asked him if he was new because I haven't ever felt like such a nuisance asking for help in a store. I get it, retail can be hard but it takes nothing extra to be helpful. read more

Terrible place! Can't find anybody to help me! There is a help button for assistance but no one comes. The only employees are the ones in the cashier....And to think it is a Memorial Day weekend! I'd rather go to Big 5 or Target! Something is wrong with the management!!!! read more