Unbelievable... 1. Ordered a pair of 35 pound bumpers and only one bumper came. 2. Called and rep told me I needed to send the one bumper back so they could send me a pair. Heh? They cant send another one? 3. So we repackaged the bumper, lugged it back to my car to be returned. 4. After saying a new pair was on its way...today I received, JUST ONE again. 5. If I had I returned this original one as i was told to, I would be again left with one bumper. I mean... ?? I was planning on buy a large functional trainer system from Dicks, but not anymore. read more

Eric with the Five-Star service. "Excuse me, where are the weight belts?" "Sure, I will walk you over there. What type of workouts are you doing?" "I just started weightlifting and don't want to hurt my back." As the conversation progressed, Eric took his time to go through every weight belt they had and made recommendations accordingly. He even helped make sure the belt I chose was a snug fit, because he cared about my fitness journey. Best of all, Eric told me I had 90 days to return the belt if I wasn't completely satisfied. I am a very happy shopper. read more

NEVER EVER shop here. I bought Brooks sneakers online, they were delivered 12/27and wore them IN MY HOME, and they hurt my ties. Ducks sporting good sells DEFECTIVE shoes! I went to the Northridge store and Jimmy, the cashier ( ya big job, maybe he felt he needed to Hage some authority bc being a cashier is a lowely job I was one at one point) refused to exchange my shoes bc he said they were worn. They are in PERFECT CONDITION! I called corporate and got the run around, saying they can be exchanged or returned within 7 days, which I am within that period, if they are in selling condition, which they are! The fabric is perfect, only a small dirt smidge on the side. Yet dicks sells defective shoes? Jimmy needs to fired bc not only he refused to exchange, im not asking for $$ back, he treated me like a common criminal, saying we get ppl doing this all the time. read more

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Got discriminated by the guy at the golf section. I saw someone else trying out the golf clubs, and when I went to hit some practice shot I get told something looks like I'm never buying golf clubs here again. You should fire that guy. read more

You would think a sporting goods store would carry most gym essentials but not here. How do you have everything but bar pads. Make it make sense. read more

Letrice was amazing and appreciated her efforts. We needed a bike off the ceiling rack. She did not hesitate to help. Looked like heavy bike so she said she would come back for help. She came back with a forklift to move the canopy's that were blocking the ladder. She then attempted to get the bike and made the decision to call someone for help and reassured us that someone would be back to help us. Someone came in a few minutes. She went above and beyond. Anyone else would just call someone to help us instead of herdelf, but not Letrice! I hope she gets recognized for this. A small act makes a big difference in anyone's day. She made ours! read more

I'd give this place no stars if I could. I drove from far to pick up shoes I bought on line and when I arrived to pick them up they were no where to be found. No one knows what happen to them. HORRIBLE COSTUMER SERVICE! Oh and the 'manager was the one helping. read more

I came here during the grand opening and it was great. The energy was good, employees were nice and lots of great selection. That was 5 stars. I came back today and what a difference. First off, they didn't seem to care about the mask mandate because not only did they not care about unmasked people roaming around, they helped them by answering their questions and letting them purchase at the register. Secondly, without a ton of people roaming around like opening weekend, the selection looks way slimmer. Lastly, there were barely any employees but I can excuse that because i understand the employment situation right now. In the end I had great respect for this place after my first visit but I lost a bit of that seeing their lack of desire to care about my health and safety in terms of enforcing masks. So hence the 3 star review. read more

I came to the store yesterday, Saturday (2/22/25), at approximately 4:00 p.m. in the hopes of purchasing metal baseball cleats for my 15-year-old son. In the past month, yesterday's visit marked our 3rd visit in February... we made our way to the shoe section of the store. It was pretty busy, and as I attended to my 9-year-old daughter and my 9 year old god son I had told my son to seek assistance from an associate in finding the right cleats for him. After about 20 minutes, my son found me in the store and asked us to leave as no one was helping him and after numerous requests for the cleats on the store's provided tablet. I asked him to watch his sister and nephew as I sought assistance. A young associate was nice enough to help, and as I requested the cleats my son wanted in a size 9-1/2, an associate came out from the back room and announced, "He already requested those shoes and now he's acting like a bitch!" I couldn't believe what I had heard!!! I was flabbergasted!!! I didn't know what to think or say... when I asked the young associate what his co worker had said, the young associate's body language confirmed what I had heard. He tensed up and looked away and said, "I didn't catch what he said." I followed the associate with the foul mouth towards the back area where they store the shoes. I noticed the name on his tag "TONY." I asked what he had said, and his demeanor and body language said it all. He didn't deny it and asked I leave the area. I left the area as soon as he called a manager/supervisor. Debi came out along with another young associate/supervisor, and as I started to talk to Debi, I thought maybe this would be the end of it as long as I brought to their attention "Tony's" actions... Tony then came behind Debi and proceeded to laugh and mock me as I was telling Debi my recollection of the occurrence. Tony's actions do not in any way reflect Dicks customer service. I have never been treated this way, and after it all, I continued to purchase baseball equipment for my son. It is my personal opinion that "Tony" be reprimanded and re-trained so that this will never happen again. As a small business owner, I would never allow any of my employees to conduct themselves like this while under my employment!!! read more

So this store is connected to the mall and today when I got there it was 10 o'clock and the inside entrance was closed and it was raining. I had to walk outside with my child in the rain to the main entrance I guess and when I asked, are they going to open the Mall entrance? They said not till 11 I think that is the dumbest thing especially if it's connected to the mall and the mall opened at 10 what is the purpose because inside there was a whole bunch of people working walking around, meaning it wasn't understaffed. They should open the main door to the mall. read more

DICK'S Sporting Goods - I took this picture at 10:38 AM on a Wednesday. Just making people walk outside in the rain. I don't understand why they can't open it. - Sports Wear Near Me - Northridge, California

They have a nice selection of stuff but I don't think the people here are very friendly. I came once in the morning and plenty of employees walking around. Not one of them asked if I needed help. The only person who seemed friendly was the cashier, at least she was nice. read more

Rude worker she closed the mall entrance an hour and a half before the mall even closed and told everyone they had to walk all the way around to get back to the mall read more

DICK'S Sporting Goods - Very rude worker she closed the mall side and hour and a half before the mall even closed - Sports Wear Near Me - Northridge, California

I want to say a huge thanks to this location for taking care of my little brother's popped tire on the spot! Great service and helped him get back on his way to his dorm in less than 10 minutes! Really appreciate the great customer service! read more

DICK'S Sporting Goods - Sports Wear Near Me - Northridge, California

I had an unfortunate experience with an employee named Debbie. I had a few articles of clothing in my hand. When I asked where the restroom was, she condescendingly asked me if I needed to use it. Why else would I be asking for the location of the restroom? She then let me know I would have to leave my items at the front desk. It was very clear that she was racially profiling me, and I'm disappointed that this behavior was so prevalent in my experience. Will not be back. read more

I finally had the chance to go check out Dicks Sporting Good now that there one near me. I personally only got Project Rock stuff at the Glendale location so I was interested to see how this location would be. When you walk in, it looks pretty nice and you can't even tell it was a Sears before. This Dicks Sporting Goods location is only 1 floor but they have a lot of space. I was able to find the small section of Project Rock gear but didn't see any of his shoes. I didn't see any workers on the floor or got approach by one. The store was very organize and clean so that's always a plus. read more

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Horrible service. Last 20-30 mins before they close last night they would literally not bring nobody shoes out to try on. Everyone was waiting for 20 mins+ on their shoes and nothing. Clearly on purpose from the employees there . Horrible they should be fired read more

Very disappointed with this store and management, my daughter was fallowed around the store and this man tried to get her into the restroom with him, this man also locked himself in the restroom refused to come out for a few minutes he finally came out and all they did was ask him to leave, I called the store as soon as my daughters let me know what happened I spoke to a store manager she assured me the police was called when I went down to the Northridge police department I was told they never received a call from Dick's Sporting Goods! Shame on you guys how can this happen in your store and you guys do nothing about and then lie that you did!!! Please be alert for this man walking the streets read more

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Do not come here the service from the employees here suck and the manager sucks you would expect the manager to help but no literally acts just as clueless like all other employees locked me and other shoppers in during the heat with no heads up that they were closing I asked if they can open the gate at least half way so we can walk out as my car was parked on the other side of mall but he said no to walk through the heat and go around like no I can literally get a heat stroke by how high the temperatures are outside read more

Very disappointed in the shoe department. I've previously visited about a month or so ago looking for some specific expensive shoes & was surprised how few employees were in this department to help customers. Decided to go today to purchase those shoes & not only were there very few employees again, I was actively ignored. I tried to approach two different young male employees who proceeded to avert their eyes, pretending they didn't see me, dash into the back room to retrieve shoes for the men's area & turn right around & do it again. I don't know how they sell shoes here with such terrible customer service. Drove to Encino to Fleet Feet where they assigned someone to help each customer with the utmost care and professionalism. So Dicks, do better if you want to sell high end athletic shoes. I'm not dropping almost $200 to be ignored in your store! read more

I went into Dicks ( first time in this location). The store was well stocked, neat, clean, friendly staff and then I focused on the athletic shoe department. I have a difficult foot with back and knee problems. I tried on 4 different kinds of shoes. I didn't buy the one I liked because they didn't have my size. Here's what you need to know. Dominic is very well informed. If you need some help he is the one to go to. Very knowledgeable! read more

Inaccurate inventory reporting resulted in a wasted trip. Lazy and absent employees. Never ever going back.

Eric the manager on duty went out of his way to track down a refund that I couldn't track , it was a while back so I left my number so he can reach out , which he did unfortunately he wasn't able to find the transaction but he directed me to customer service which it got handled 100% . Like I told him excellent customer service is hard to find anywhere nowadays so I truly appreciate him following up with me and showing how he was concerned. I always come to dicks for my sons baseball gear because they have a huge selection of bats gloves ect. Plus now I have e another reason to go which is great customer service from Eric sara and another gentlemen that initially helped me. 5 stars for me all the way . That you Eric and team see you guys soon !!!! read more

I had a great experience here! I ordered an item for pickup and the whole process was smooth. I was able to try on the shirt I ordered just to make sure it actually fit. Their customer service was great! Its location is ideal - close to the mall and other stores like Best Buy and the movie theatres. read more

I brought my dad to the Dick's in Northridge to help him find comfortable shoes, as he's 70 years old and has a lot of foot pain. In the shoe department, we were immediately greeted by Alvaro, who proceeded to help us for over an hour while continuing to be attentive to other customers. He brought out countless pairs of shoes, letting my dad really get a good sense of what works for his feet. On top of being so kind, positive, and patient, Alvaro was knowledgeable about the products and offered helpful suggestions. My dad was able to purchase a great-fitting pair of shoes thanks to Alvaro's amazing customer service. Apparently it was only his 5th day at the store, but he was a complete all-star! I highly recommend visiting Alvaro in the shoe department for all your footwear needs. (Additionally, their shoe inventory was really impressive, especially in this day and age when stores seem empty due to the popularity of online shopping. It was nice to be able to try on a bunch of shoes in-person!) read more

Someone give Jimmy a raise, he went above and beyond taking the time to help my daughter find the correct color Stanly cup. He put a smile on my little girl's face and that is priceless. read more

SHOUTOUT TO THE CREW WHO WORKED CHRISTMAS EVE 2022! The store was scheduled to close at 6pm. I arrived at 5:45 pm and they honored their closing time. Because my Amazon orders where delayed and my 10 yr old wouldn't have gotten his most special and only request...a basketball, these team members made sure they remained open til said closing time. Let me emphasize the importance of this to all working parents who often time struggle to find the time to physically go directly from work to the mall. Seriously, thank you!! Thank you read more

I was looking for a metal detector for fun, and no one near me had any in store or in stock. Everyone from HD to Lowe's said to order it from their website or online. I didn't and couldn't wait, and then I saw Dicks sporting goods near me carried them! They had 4 left in stock, in store! I am extremely happy with my purchase. Dicks has everything for the hobbyist to the workout fanatic, and their prices are great for the high end products they carry. read more

I guess the yelp reviews say it all. Went in there and the tall girl monitoring the dressing room was extremely rude, unprofessional and borderline discriminatory. She shouldn't be on the floor of a brand like Dick's and should seek some customer service training. Diego on the other hand - extremely professional, super nice and apologized profusely for his colleagues behavior. He calmed me down enough to not get this girls name and report her by name. Spent over $200+ and not the greatest experience outside of Diego. read more

Horrible customer service. I pulled into curbside pickup and waited over 10 minutes. Ended up walking into the store and they couldn't find my order. Absolutely disorganized store and management is no better. read more

terrible location! i will never come back because these ppl obviously do not want my business! i waited for almost 15-20 mins waiting for someone to let me in the fitting room! i am so livid right now! i asked the same associate twice ( some lady with dark hair who may have been the manager on duty at the time) to let me in and she kept dismissing me saying someone would be right there. i finally just left! i am pissed. these ppl here need training in customer service!!!!!!!! this location will never see another dime from me! read more

This store never has what I need. There weee 3 pairs of shoes in the size I needed. All of them were over $150. Not a single customer service rep was around to help us. read more

The lady manager at this place ( didn't get her name ) is pretty much the rudest person I have ever encountered. When I took my wife's snow boots back for return, she took one look at them and she immediately said we are not a rental shop here in the rudest way possible. I tried to tell her that the staff person who sold us the boots specifically said we could return them in good condition. The boots were in good condition and instead of them being polite about it, she kept condescendingly and rudely making us feel like we were doing something wrong. I really don't understand why people like this choose to work in customer service. Shame on Dicks for letting her continue to harass and talk down to customers like this !!!!!! read more

Great selection. Staff is truly living up to the store name. You can tell they take their jobs seriously Kinda makes you wish they had a Dick's Last Resort next door for the full experience. read more

The employees have a terrible attitude. I went to try to purchase a weight bench and I saw one on the floor with a "sale" sign on it. I asked the cashier how I purchase it, if there was a box or something, and she asked on her walkie talkie about it because she seemed confused, which is fine. I saw some other employees roll their eyes and walk over. "We don't have any of those in stock you'd have to purchase the floor model." Okay sure. "There's no discount on the floor model." (The sale sign said 99.99) Uh okay how much is it (Rolls eyes) "100 bucks." (Like duh it says it right there." Oh okay that's the discounted price though so there is a discount on the floor model then? "No and it's final sale." Um okay I'll buy it for 100 bucks. I purchased it with the cashier. She turned around again and asked if they were going to take it apart, I didn't ask that, it looked like it would fit in my car. Rolls eyes- looks at me. "We're not taking it apart you have to take it as is." That's fine. "It's gonna fit in your car?" Yeah. "Fine pull your car around we'll load it up." I went and got my car and walked back in. They had left it by the front door. Another guy looks at me and points at it. I say "the other guy said you guys were gonna load it up." "Um no. I guess I can help you with it if you need help." I'm good, thanks. Awful attitudes all around. Happy with the weight bench though. read more

Literally took an hour to get my shoe size even at the end when there was no one in the shoe section Mathew deadass made me wanna Kms plus just to tell me turns out one of the shoes I asked for isn't in stock even tho the inventory said it was read more

The bad reviews are true!! I experienced it myself. The Latino girl at the changing area was very rude! I was looking for Dodgers youth Jersey and she said "there in another place along the panels middle aisle!" I had no idea where she meant so I went around the large store but could not find it. I went to the front cashier he was nice and said he only knows the dodgers jerseys are by the changing room , that's where I was initially. So I went back to the changing room area and started to look for youth Jersey. The girl came back and I said I'm looking for youth jerseys and I couldn't find them elsewhere in the store. Annoyed she walked to the area where I could find the Dodgers jerseys for kids. It was a short walk and she could have shown me the first time. It wasn't busy at all. And she pointed to them and without smiling walked away. In fact she never smiled at all! I couldn't find the exact size but I didn't want to ask her. I went to the counter and asked the cashier. He couldn't help me with that but he was very polite and kind. I proceeded to another store and bought the Dodgers jersey. It was a very unpleasant shopping experience except for the cashier. I guess this place is ok if you know where to find what you are looking for. Forget about asking anyone on the floor for anything. She didn't even try to pretend she liked her job. So sad. read more

Terrible policy from the store, my mom was sick and in the hospital with Covid and we return the products too late it had been 93 days and they said their policy is 90 days, they would not exchange it and not do anything for us the manager Maria was unhelpful she said too bad so sad, talk about lack of customer service during Cove it will never come back. read more

DICK'S Sporting Goods - Will not come back the customer service no good - Sports Wear Near Me - Northridge, California

The service in this store was terrible! We had to wait a long time to get a size for a pair of shoes and the employee that was originally helping us out was walking in the another aisle pretending to work. He kept talking with other employees and laughing, not helping us out. He was pretending to work by walking in the sock aisle and was just touching the socks, not bothering to organize the mess. That employee ended up calling another employee to help out because in the end, he was too lazy to do so. They also never have anything in stock when we do come here. We only go to this location because it's convenient, but it's definitely time to find another. It's not worth coming to this location, if you can find another one, please go to that location. They got all these employees but barely anyone is helpful. They really live up to the name... And to add to this negative experience, as we were paying, they ended up closing the entrance to the mall, and I politely asked if they can open it for us since we parked on the other side of the mall. They said they cannot do so, and so we had to walk all the way around the mall to where we parked. They aren't very considerate and will make you walk around. read more

I ordered the ProForm Pro C22 Studio bike that was on sale on 9/1. No problems with the delivery. It was delivered on 9/7. The issue is with the bike. It is defective. I set it up and the touchscreen does not work properly. I contacted Dick's to let them know and their response is that I have to contact ProForm. I wanted to exchange it, but one I tested positive for COVID, so I cannot leave and two I set the bike up already. Then I find out the motor is not working and again I contacted Dick's only for them to tell me to contact ProForm again. I wanted to use the bike while I am stuck at home with COVID, and I cannot even do that. They only care to sell you a product. After that you are in your own, with or without COVID. read more

Do not EVER order items for delivery! They use Door Dash & if something goes wrong (like Door Dash doesn't leave the items at your door) there is NO way to track the order. There's is also NO requirement listed in your order confirmation that anyone needs to be home to accept the delivery. I tried the online Chat Help they couldn't find the order, was told to call the store. Did that & no one could help, told to call their delivery center. Did that was told they cannot track items delivered by Door Dash (and had zero idea why a store would use that). Finally got a manager at the store who could not help me until she could find what happened to the items via Door Dash - which frankly should NOT be my (the customers) issue. If their delivery ppl misplace items - not my problem - but not even allowed to cancel my order for a refund until that is all sorted out. Please keep in mind I gave my Order Number to all parties I contacted - that number was useless. I needed a Tracking Number which doesn't exist when they use Door Dash. This is going on day #3 today..... read more