Do you usually look at the small prints when you are shopping around or so you stop and read all the small prints? So I was shhh and talked down by an employee when I wasn't even talking to her just waiting for another cashier to check on the price because when my sister, who got a head band, got to the her she was told that they were not 7.99 but 27.00. It's not the consumer's fault that all the merchandise was put under the wrong pricing. It's the employee responsibility to apologize for the mistake not be rude and ignore the customer like it's their fault. Im amazed by the way the lady talked to us. There was no manager to talk to and don't take me wrong it's not about the price but the way we were treated by an employee. read more

DICK'S Sporting Goods - Wrong display - Outdoor Gear Near Me - Glendale, California

Drew is the absolute best! We came in as complete beginners to buy golf clubs and thought of just winging it and buying a driver to start playing. He was beyond knowledgeable and helped us pick out an appropriate beginner club and went above and beyond answering questions and helping us prepare. Will be back just for his help! read more

Came here looking for Yeti Hopper 12 in Charcoal... checked online first and it said there was 2 in stock. Was unable to find it once I got here, I asked for help and some young kid came and checked his handheld which confirmed they should be in stock. Said will check in the back, then came back and said he didn't see any back there and to go ahead and order it online... specifically came here bc it said it was in stock. Otherwise wouldn't have taken my time to drive here and deal with the terrible parking situation... this the exact reason why people choose to shop online instead. read more

They have tons of sports equipment, shoes, clothing, and other apparel. Huge variety. Associates seem pretty friendly. It's inside the mall/galleria so there is plenty of nearby food, drinks, and shopping. Parking is free. It can be sorta difficult to find things in the store. It's very big. There were items I saw online that said they were in stock at this Dick's but I couldn't find them. Also, an item I bought had a flaw in it (which I didn't notice until I had drove home). Poo! Overall, it's a cool store if you're looking for athletic gear and have time to browse. read more

Went to the Glendale location 20 minutes after open time via the inside of the mall and the metal gates were closed. So I called the store and the associate said they don't open that door until later and I would have to go out and all the way to the outside entrance a walk away. Pretty annoyed, but I was there anyways so made the trek. Not giving them my business again. read more

WORST CUSTOMER SERVICE EVER!! They messed up my order twice and wouldn't correct it. Will never shop DICK HEADS again !!!! Spent 45 minutes on the phone and got nowhere!! SHOPE DICKS AGAIN read more

Thank you Dale for your professionalism over the phone... great communication skills !! Can't wait to go buy my 11 U stirrups!!!

I had a bad, although slightly exciting experience coming into this location to pick up my Swimming cap online order before an amazing Hotel day pass fr hair protection. Proceeded to the cashier pickup desk... the man who it was later revealed to be a manager-- was very Rude and hasty with me barking at me to give me my last name twice- when I showed the screen shot with order number.. and didnot quickly know for sure If it was linked to my last name/just the email. This guy was Very rude , seemed super intimidated... and worst of all walked away from the cashier to get my order in such a huff/puff that he Knocked over a large empty box behind the register.. making the younger kid at other cashier turn around and notice how he had such a bad complex at that moment. Well...well it's just like they say .. "If you donot have people who are Haters randomly... you need to Dial it Up. I Guess there's no need to Dial it Up much!! Ha ha read more

This was the worst shopping experience I've ever had. No one to help in shoe dept. upstairs. No signs to indicate men's or women's shoes. No small sizes, only 10s and 11s. The most unhelpful set up in a shoe dept. I've ever seen. I will never shop here again. read more

Amazing customer service from CJ! He was welcoming friendly and helpful. I love this location fully stocked and clean.

I came here and ask them to put air in my bike tires and they made me to do it myself. If I could I would put 0 stars.

They need to educate their employees on return policies. Now I'm stuck with shoes that aren't confortable after using for only a couple of hours because my return was declined. read more

Pretty solid store. Had no issues finding the bike tools I was looking for. Street might have some undesirables especially at night.

It took 30 minutes of waiting and never got service its bad I thought an employee was comming but just ignored us. very disappointing

Please be mindful of their sale Signs! Better yet when you get to the register, you bring the sale signs with you...we almost got charged full price for 2 swimwears advertised at 25% off. The girl that was checking price made sure she took the wrong signs to the register!!!! Good thing i went back to the rack and found the correct ad. So dissapointed with the customer service we got from this store!!! read more

This review is a shame to write because this store has some very positive features. But I write it honestly hoping that management is paying attention and can make necessary adjustments! HUGE store and HUGE inventory. Virtually every sport is represented with wide ranging gear of all kinds. I can't imagine not being able to find most of what you want or need for most sports here. Very clean, neat and spacious as well. That being said, the one thing we were looking for - an elbow shock-absorbing band for golf, we couldn't find. We asked for help early on and were taken to a general section of bands/supports. Then we were referred to the golf section, where we were referred back to the general section. After almost giving up, we looked a little harder on our own and there they were. They had several choices after we were told by 2 different sales people that they must not carry them. So, clearly the staff in this case do not know their products or inventory. It wasn't even clear if they knew what we were asking for. Disappointing because we wasted time and almost walked out without purchasing the product that was very clearly there. This huge store was virtually empty while we were there, during the crowded holiday shopping season. There is a major disconnect which is very unfortunate. Hopefully someone who CARES will be paying attention. Otherwise I don't think this store will be around long. read more

Horrible customer service by Melissa S. She tells you to shut up when they're putting wrong prices, gives you attitude, not sure if is because we're Hispanics read more

I've been here dozens of times over the years, and it's fine. It's where I enter the mall when I need to go there (usually for something specific). However, for the past 5+ years, I've noticed an extremely high-pitched and unpleasant noise in the shoe department. I've asked employees about it twice and they acted like they didn't know what I was talking about. I realize I sounded insane. Same spot, every time, many, many times. Does anyone else know what I'm talking about? I guess it's just one of life's little mysteries. read more

i was helped by anthony in the shoe section and i have never felt so welcomed before! he was very knowledgeable about shoes and helped me find exactly what i was looking for ! read more

A sports mom dream store ! I Can get all I need for my kids softball , volleyball, soccer , baseball playing needs in one stop ! They have great customer service ! I ordered recently online and both the wrong sizes and they exchanged it no problem . Also had to return some softball pants that damaged on the first wear and they exchanged them without a problem . I went the other day and the cashier was so friendly even though they had a line . She didn't rush me or anything . I gave 4 stars because every time I go to get shoes it takes a while to get help . I have to really hunt down a sales person. Once I find one they are generally helpful! The store is clean and well merchandised ! read more

Ordered my shoulder ice pack and the whole process was fast and easy. My order was ready In a couple hours and was regularly notified via email. Thank you for staying open and providing curbside pickup during these uncertain times. I love this place and will continue to order my sporting goods as needed. read more

The lighting in the fitting rooms is disgusting. Ceiling light is not enough, and the light from the mirror just blinds you when you try to look in the mirror. As a result, it is difficult to make a choice of a thing when you do not see it on yourself. After the priming, pain in the eyes is felt. I recommend that management visit several fitting rooms in decent stores and take an example from them. read more

DICK'S Sporting Goods - Fitting rooms - Outdoor Gear Near Me - Glendale, California

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The least you could do as a big box retailer is update your store hours. It's not even 8:30 and all the doors were closed. Sseveral people looked really confused as this why it was closed, so I know I wasn't the only one. No wonder people buy stuff online now .. read more

shut this place down. What a scam! Said buy one get one free for a blanket and when i want to go check out it was 50% off which is two for 40$! Price is not the problem. athw problem is false advertisement! read more

Really great location! This place is fully stocked on all gear from Nike, Patagonia, RVCA, etc. I've been buying all my workout clothes and gear from here lately. The staff is very friendly as well. Highly recommend shopping at this location! Parking is good, you can get free parking near the Galleria or if you parked at the Americana you're able to walk over to the Galleria to do some shopping. read more

Called asking about Elliptical Machines and was transferred 4 god damn times. Every time I asked if they had them in stock and they said "let me transfer you to that department" when the last idiot picked up and said what are you holding for I just hung up. How hard is it to transfer to the right department the first time? Called Costco and got the $1200 Elliptical machine we wanted. read more

I had an issue and the Manager Will did a great job to resolve it and insure I was well taken care of. The golf shop Carlos even called me to double check a small detail to insure I was going to be happy. Thank you so much! read more

I'm writing this review as I promised Ruben that I would write a survey when I get an email from them. I realised that I didn't receive the survey email from Dick's sporting Goods and I wasn't sure how to find that email or which email address they have sent to so I've decided to come here to write it. The store itself is ok. They don't always have everything but the location is good and it's ok. That's why I gave 3 stars for the store. Ruben who helped me at the cashier was so kind and thoughtful. I really appreciated his professionalism. He was so patient and explained to me everything I needed to know for the camping chairs that I bought for my children with different sizes and brands. I'd give him 5stars! read more

Poorly managed store. All teenage employees standing around and can't answer questions about merchandise. I asked a young man where the men's sandals were and he pointed me to the flip flops section. I asked him if he knew the difference and he replied "no". I purchased two pairs of Patagonia casual swim shorts that were on (M) labeled hangers, later to get home and find they were (XXL) size. At checkout, a lady ahead of me was trying to purchase a Nike Fanny Pack with no price tag. The only cashier, a teenage female at the register couldn't figure out how to charge the item allowing the checkout line to grow long. I noticed there were six other unattended register's. At the same time, two of the male teenage employees walked out the front door saying they were leaving on break time. When another teenage female employee walking by was flagged down to assist how to ring up the item, it never dawned on the first girl to minimize the line of customers and check anyone out until I said something about it. I asked the second girl who showed up if there were any other employees to help man the registers, she replied rudely, "we're short staffed." After this bad experience, I don't care for returning there to exchange the items, they'll wind up in the trash and I'll go to BIG5 for all my sports gear from now on. read more

Oh Dicks. You let me down severely today. Literally broke my heart. So I've shopped at this location before; never had a problem. I bought some punching gloves, kick pads, knee braces & elbow pads that I got here sometime ago. Definitely happy with that purchase. Even had one a Rep go out of their way to help & provide me with some excellent customer service. It was a good experience that I never got the chance to write a good review on. And yes, I've shopped at other Dick's nationwide to buy different items from there. Everything from shorts to workout gear, to air soft equipment. But today, I needed change for the bus. Easy right? I mean I thought they'd make an exception with IDK the pouring rain outside? Idk...or perhaps if the LADY behind the register noticed my thumb wrapped in a medical bandage from an injury? I asked one of the workers there for change, and he said the cashier could help me with that. Now if he told me they couldn't do it, I probably wouldn't be making this post. No! Today. You failed at providing somebody with a simple request for help. It's not like I was asking you to break $100.00 bill. I was asking you to break $1.00! $1.00! For the bus so I can get home! Needless to say, you're lack of compassion will not go unnoticed & you have earned yourselves the lowest possible score. On top of that, you've lost a customer! I will never be going to a Dick's store or recommend your store to anyone. I will recommend a local place who probably invests better money in hiring staff with compassion. Enclosing, I made it clear to the cashier that her move was VERY UNCOOL. read more

It was cool here they had lots of options and good stuff on sale. Just bought a beanie but thought the place was fun to shop at. Inside the mall sporting goods reminds me of Sport Chalet Golden days. No reps to help us find a size so didn't end up getting much. read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Glendale, California

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Super disappointed in their selection of tennis shoes, they only had 4 types of tennis shoes and none of them were high quality. Also, I went in on a Monday morning, it was completely empty and there were more employees than customers. Not once was I approached by a sales rep to see if I needed help. Probably not coming here again. If you need a good selection of tennis shoes check out the Sweet Spot tennis in Burbank. read more

Sports Chalet spoiled us thru the years with great service and selection of sporting goods. Dick's has a decent selection of items, however, the customer service here is non-existent. Been here on numerous occasions. Employees look like high school or just out of high school. All not trained to understand customer service. Been here many times where there's a greeter at the entry but fails to acknowledge, looks the other way to avoid. Even in the different areas including the shoe department, there's employees just standing, talking to each other, and mentioning they just want to leave work. Not one offered help and as you walk toward and try to ask, they walk the other direction on numerous occasions. I'll stop coming here. I worry about the future of America. Keep on walking by (these) Dick's. read more

I went to this Glendale Galleria location yesterday for women's golf shoes and a visor. Went downstairs to the women's golf section and it's literally just 1 wall of clothes none of them where my size (xs) also the 2 women's golf shoes offered weren't on display and the guy working there said I have to look at all the boxes in the men's section myself and see which one says women's shoe . No help whatsoever! I found a pair half size larger and was willing to buy them but they were clearly worn and when I went to checkout I pointed out that they are worn and the cashier told me oh yeah it appears to be someone else's return and if you buy them you can't return them. It's final sale! Wasted time, wasted trip to a sports good store. Will not be returning or recommending to others! read more

Had a good experience here. Bought some really good work boots with my husband, it was our 3rd time here. I also received exceptional customer service from an employee named Eros. He was very helpful and informative, and rang us up on the register with a smile. I was having a long day so his positive attitude was much needed. They also have good selection of bikes for the family. And reasonably priced fishing gear. read more

This place is great. Super organized, good stock, friendly staff. Much better than the Big 5 Sporting Goods down the street. Found the Babolat tennis racquet I was looking for quickly and easily, at a great price. Also, they allow dogs in the store on leashes and were so nice to our pups! I would definitely recommend this place and look forward to returning! read more

I was excited to see their new store. It was beautiful and immaculate! But NO employees! I was leaving out of the country and needed a $100 tennis racquet. No one was in or near the department. I found a cashier that sent over a nice young girl with no knowledge of tennis. She called her manager who told her to tell me to read the labels on the racquets. THANKS A LOT!!! I can do that online! I will never ever go back to a Dick's store. The name, however, is appropriate based on how I was treated. read more

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Worst Dick's ever! Im not from the area and came to pick up an order and the cashier was rude to me when I asked her for directions to pick up my order! She needs to be fired! You cannot work customer service if you are rude. Do not come here. Also, she was rude to multiple customers before and after me read more

Got a text at 9am that my item is ready for pick up. Got there at 11am, Checked in on my phone and to let them know I'm here. After 30min no one came out, I was the only one at the loading dock waiting. I tried calling the store, and no answer. Walked in front of the store to see what was up, just to find out Dicks was closed. But they have a big sign in front of the store saying "DICKS WERE OPEN". Wasted 1hr and 1/2 of my time, than later Drove to another dicks that's was open. Spoke to there manager and ask for the regional manager phone number. Called him, no answer left a voice message. Been 3 days and no response. So here's his number 1-412-860-9924 if you have a complain. His name Tom. I guess DICKS can be a real DICK read more

This is a huge Dick's Sporting Goods. It is two stories with a bunch of inventory. However when you walk in you are hardly ever greeted. I went in looking for a Hydro Flask. I saw that there were some at the register however I needed a different size. I didn't want to be rude and cut in front of customers to ask a simple question and I definitely didn't want to wait in line to ask since the line was a bit long. So I set off to try to find an employee. That took longer than just waiting in line. I had to go to another floor to finally find an employee only to find out that the Hydro Flasks were only found at the register so no bigger sizes/different colors were in stock. Overall this store is huge with a bunch of items but finding someone to help you will take forever. read more