I will be writing to the state attorney general, bbb, Ford motor company and endeavorto assemble a class action suit against Diamond Ford. Should'nt be too hard. I brought my 2008 Ford 450 in going on 6 months ago and told them to fix the bolts on my exhaust. They were never authorized to do anything else. However Mr. di Giovani took it upon his self to fix a leaking turbo. I new it was leaking and went along with it. Last week I told him to put my truck together, forget the turbos, etc. I have heart issues and have to go back home to Washington . So what does he do but tell me hes pulled the head and etc,etc. I've had it and WILL do everything I can to put you thieves out of business. Chuck McDonald read more

Jonathan was very professional, respectable, all around great experience. Excellent service from all staff!

Great customer service and attention from manager Eric and Jeremy. Came out with our 2nd truck

We had a bad first interaction with this business that left us very upset. After speaking with the general Manager Dustin he turned our experience all the way around. He was able to work on a new deal with us we couldn't pass up. They did everything in their power to help make our experience better. We worked with a salesman named Chris who was very responsive and kind. We are now the happy owners of a brand new Ford F-150. read more

Phone service is terrible. I called multiple times throughout the week and no one answers the phone or they'll answer then hang up immediately afterwards. read more

Got great service from this place buying a new pickup. They were very helpful going through several recall issues. With all the stuff going on with parts and labor shortages, they got the problems resolved. We flew in from AZ and they picked us up in Burbank and drove us to Lancaster to finalize our purchase. A big thanks to Big John, Jonathan, Eric and Tim. You were all great. Would definitely buy from here again. Thanks again!! Walter and Martha read more

Horrible business. I tried to buy a truck twice from them, and both times, I was led on and lied to just to get me in the doors, which is a 2 hr drive. The first truck was awful paint all over the interior and dents and scratches all over, which is unacceptable for a $40k truck. The second time I asked all the questions and was promised, the truck was very nice when I got there, I was told the truck has been in the shop for a week due to a mechanical failure. I was shown a $50k 2016 truck that had oil all over the underside of the truck absolutely rediculess. Both times, I showed up cash in hand and was treated like a second class citizen. read more

I am so disappointed in Diamond Ford. You call, nobody answers, or your hung up on or you get voice mail where the mailbox is full. That is the easy problem I ordered a new 2024 F250 Truck which took 2 years to get. When i got the truck, the color was different(nobody asked me) and the radio options (Sirius) was changed(nobody asked me, but it save me $$. No it did't). My dream truck was finally in front of me, so i managed to accept. Less than 2K miles later, the AC stops working, two days, and they tell me that parts are not available and it could take 2 days to 2 weeks to get the parts. So i picked up the truck (mistake). 2 blocks from the dealer, a small car turns left in front of the truck, which managed to stop but was still hit. Dealer mentions the local body shop they work with, so the truck is towed to the body shop. Body parts are back ordered, and AC is still back ordered Dealership problem, oh yeah. Story after story of lies Good news we have all the parts, except the compressor. Body parts are on their way. Between body shop and myself, we both got different stories. Finally the compressor is in, nope need a tube....oh yeah Same happens with a headlight assembly, this is in but not this bracket. Oh look also need another piece, sorry back ordered MONTHS later, still no truck. Body work is done (Body shop said it was a pretty easy job, and the truck did amazing, no frame damage) Body shop was nice enough to take to dealer. Do i get a phone call, email, kiss my #$@, nope. Phone call, hang up, find the extension of the adjuster, voice mail, but its Friday...return call close to end of the day...Monday maybe Tuesday... They say all dealers are overwhelmed, i say crap to that Quick Lanes used to be amazing, they suck, overpriced and idiots. But I'm a girl what do i know read more

Its been over a week since this ordeal with this dealership. They take time out of their day to reply on review website of how they are not ok with what happened, but they don't take the time to reach out and apologize directly. They took my social security number and money, they have my phone number! Blatant lies, and fake damage control from their online entities, do not buy from them. read more

Best Ford dealer in this area, particularly for service. Look, if you have to take your car to get fixed it's one of those things that isn't fun - it costs money, it's inconvenient - and it can be expensive. I've had to go to Diamond Ford a couple times for service in the past 6 mo and they've taken good care of me. Jessica and the rest of the service advisors and the team there have taken care of me for a couple of different issues. They're knowledgeable and really try to do the best. I've owned a lot of cars in my life. I've been to so many dealers where they seem to not care - I've never felt that way at Diamond Ford. read more

I use to drive to the valley to go to Galpin Ford until one day I needed a quick thing done to my car so I came to Diamond. Now it's the only Ford I like. Rick in the service department is the nicest guy. I had a list of issues and not only did they get them done quick they gave me a rental so I wasn't stuck. Thank you Rick and your team for being so awesome. read more

Why do they get 5 stars? The environment didn't feel cliquish. Like them against the customers. I like the way the four-person workstations are set up. It's a good use of space and it keeps the conversation separate from other customers hearing what's happening with your car. Anyway... Barret - He was the person assigned to me. He's a walking car google. Lucky Diamond Ford to have him! This guy is awesome! However, sometimes too much info in the morning when I'm rushing can be a bit much. But when I came back, I was ready for the intel on my car. Barret let loose with an avalanche of info regarding my car. He then answered all my counter questions along with mental diagrams. He listened well as I dropped a couple of innuendos like "ok what's your spill" (sales talk) or caught one of my casual cuss words. No prob he acknowledged it and kept talking. But what was most surprising were the rates. In the back of my head, I was like is that it? Is that what my cost will be? There must be a mistake let me hurry up and get out of here! Deann - Very cool! She is a ride-or-die-hard-core Raider fan! But when she got on a roll watch out ! But yeah she was accommodating with a vibrant personality. Jessica - She's the voice (face) of the service center. I think... I believe I set my appointment up with her. She was very pleasant with a professional voice and demeanor. She answered my questions regarding an estimate so that I would not go over my budget. I got an estimate before I dropped my car off and ended up paying less! Dan - Just laid low in the background and let the show go down. Only acknowledging indirectly with a simple snort of bad or good when his opinion matters. I liked that! The main thing they accomplished was a "Trustworthy Vibe." Us customers want to trust the place we take our cars to, and I feel that they accomplished that! Overall the customer experience was excellent and I appreciate that! *Oh yeah I had been there before. I was fuming at Ford's workmanship, not at the staff so I didn't notice anything but the red fire in my eyes! P.S. They have a well-balanced environment. Kudos to the management! read more

Don't waste your time. Called and spoke to Big Mike about a used car on their website and let him know I was coming from 70 away. He assured me it was in stock and I made an appointment with him to see it. Got there and not only had he left but the car wasn't there. A lot of what's on their website isn't in stock and they leave it there to draw people in. Don't waste your time like I did, there are reputable Ford Dealers out there, this isn't one of them. read more

One of the worse dealerships in Lancaster, I took my truck there to get fixed last Wednesday, they said they needed to order a part and that it would be fixed today. I had to drive to the dealership to find out on the status because no one had the courtesy to call and let me know that the truck would not be repaired until tomorrow???!!! I left messages but never got a called back ?! I've seen better customer at the DMV! You know it's bad when I say the DMV! Wish they had better communication with their customers!!!! read more

Where do I start... Well the first incident was during an oil change.. I get my car, (2017 Ford Focus Hatchback), back from Diamond Ford, and a week or two later there is oil coming from underneath my car. . So I open the hood and there is oil EVERYWHERE!!.. I take it back to Ford and they had failed to put back on the oil cap. So, I was driving for a good week or more with super low, if any oil. They "fix it". They refilled my oil cleaned my engine from the mess. And I notice oil dripping again, a week or two later. I open the hood and the pad on the the hood that goes between the hood and engine was still SOAKING with oil. It was next to impossible to get them to reclean my engine and finally replace the ruined pad. My husband had to pick up the pad from them after repeatedly calling to have their mistake fixed. They did extend my warranty because their mistake. But what good is a warranty with such crappy service. Now the more recent incidents. I take my car back because the check engine light comes on. I deal with an employee named Barret Howle.. They keep my car for three weeks, at this time trying to verify the extended warranty, they had given me from their last screw up. They can not find it. So my husband finally finds his copy and then they say the parts will be there in four days. I get a rental car, finally. The parts service that the warranty is under is supposed to cover the bill. Lowe and behold! My car is magically fixed a day later with transmission parts that were not going to be available for four days. But they say my battery needs replacement. My battery is under warranty from who I bought it from so I tell them I will pick it up and take it to the battery place. I get to Diamond Ford, see Barret Howle, and my battery is sitting bare on the ground. He points to it and says it is right there. I ask to at least get it wrapped in a bag, in case it is leaking. I am in a rental car, I tell him. So, Barret comes back with a plastic grocery bag hands it to me and drops this heavy battery right into my hands! walks away. I say "Hey! could you at least help me get it to my car?".. He responds rudely with "I am busy." I say back to him "Hey!! You did see the handicap plates on my car?! They are not just there for decoration!" (I am not supposed to do any heavy lifting with my spine condition.) I carry this battery to the car. Sure enough I get a backache and sciatica, nearly instantly. I take it to the battery shop and they keep it over night, to make sure it is fine. There is nothing wrong with it. I bring it back, return the rental car and later that day Barret calls me to tell me my car is ready. I get dropped off at Diamond Ford, and I am standing outside for them to drive my car around. My hands are full. Barret walks out and asks me about the rental papers for the rent a car. I didnt think I had them. This RUDE jerk, reaches down into my purse, and grabs some papers!!! Says "Oh! here it is!" I tell him "You are not paying for it, the parts place, is!!" Barret responds "OH! Yeah!" Hand the papers back to me. Looking foolish. I get my car and the VERY NEXT DAY, the check engine light COMES BACK ON!! So, I take it to another shop to see what they had repaired, and got a report. Diamond Ford, had not even touched a damn thing on my car, while trying to claim to have repaired my slipping transmission, that is still slipping, and they didn't even repair the problem that was on the code reader for my check engine light! A sensor. Almost $3,000.00 in repairs they claimed to have done!! I take my car back to them again.. Barret was not there.. So I schedule my car to go in when he is working. Today. Monday. I go there at 8:00 am. Barret is not showing. Finally one of the employees say he is OFF TODAY!! but we had scheduled it with them for today when he is there!.. Now, I do not know what to do with my screwed up car, that I found out there is a recall on the transmission... Diamond Ford is the worst!!! Do not deal with them. You will be disappointed, over and over! read more

Amazing experience over all! Rene was the best over all made sure I found the perfect truck for all my needs, Hamid as well came out to speak with me and helped get me exactly where I wanted to be payment wise! 10/10 would come again if I ever need another car! read more

while the help of barret howle was invaluable, the work of your technicians leave me wondering, should i ever leave my safety up to them? after we had the tcm teplaced we started noticing a grind from the front of our car. i took it to my mechanic and he said it was the transmission. so i took it back to diamond ford and they said, it was the brakes, and that in order for them to tell if it was the transmission i would have to have the brakes done. well damnit your technicians 2 time would have me spend good money after shitty. i then took it to another mechanic and woe if it wasnt the transmission after all. your mechanics are the worst. and that is what im putting on yelp, and everywhere else that i can. read more

I would like to thank TiVo and Hamza for the amazing deal I got on my 2019 Mitsubishi outlander I'm grateful for the wonderful experience I received from TiVo and his manager at diamond ford I would highly recommend Them to anyone looking for a car. read more

Do not come here. Manager and I couldn't agree on a price so I left. No problem there. But after being texted/called to come back and told by their receptionist Roxanne that they were open to renegotiating the price, I went back(with 10k in cash, AND willing to pay more than what I had offered originally on the car) and was met by the manager "Hamid" at the front door. He told me "time for negotiation is over" and that "I wanted to steal all his profit"(his words). Sorry for trying to save money as much money as possible, especially in a time/world like we are in today. Never thought I'd find a dealer that would literally turn customers away. They will waste your time, play games, and try to take advantage of you and other people that don't know better when it comes to buying cars from a dealer. Bad experience overall. read more

My five stars and review is for Ashley in the parts department. She is very professional, nice and reliable. I make calls to this dealership in particular various times and I always have an issue with their service. They sound annoyed at my questions and don't give proper responses. Ashley in the other hand is reliable and helps me get the proper parts in an instant. read more

I decided to give Diamond Ford (Previously AV Ford) another try now that they're under new ownership. Unfortunately nothing has changed and the "Where else are you going to go" mentality continues. A while back I assisted my in-laws on getting a new vehicle and the salesman was trying to get him to pay sticker with multiple up-sales plus a ridiculous markup. I stepped in to assist and the salesman and sales manager got frustrated that I wouldn't allow them to take advantage of him. They asked that they "only want to talk to the buyer". After hours of haggling, they were able to buy a vehicle, with a price a little more reasonable. As for the service department, the excuses are still the same. You can never reach your service writer and you always get an excuse saying they're not in, just walked out, in a meeting, or that the phones are down or have issues because they're new. When you leave your information and or leave a voicemail, you never get called back. This is if you get lucky to be forwarded to someone that doesn't hang up on you, which unfortunately happens often. Last incident occurred was between service and parts on the last week of July 2022. I made an appointment for the following week (which was scary because other dealerships are booked almost a month out), to address a Technical Service Bulletin (TSB) 20-2171. I called service to ensure the parts are in for the work to get done because I didn't want to waste a trip just to get parts ordered. When I finally reached someone with numerous days and attempts later, they stated that they need to ensure that my vehicle qualified to be covered under the TSB. I asked if they could read it because it was clear and simple and my vehicle had the same issue that it explained (seat clicking on my F150). Because they didn't try to attempt to think and look into it for me, they forwarded me to parts so I could just pay for it worst case scenario. When I talked with them, they were as equally lost and put me on hold after arguing why service sent me to them. After about 10 minutes on hold they said that the TSB was suspended due to parts availability, and they don't have the parts locally. I laughed stating that the parts are 2x 1" x ¾" heater hose and 2 hose clamps. They repeated that they don't have those parts and couldn't help me. I feel that this was a crappy way to not look into the matter and was an easy excuse due to COVID and overall parts availability. I ended up going to AutoZone and getting the parts and fixing it myself, the parts cost was around 7ish dollars and took about 30mins to fix. I truly hit the reset button to wipe the slate clean and give them another try, only to be given the runaround on multiple occasions, this is not uncommon for the AV nowadays. They haven't changed a bit, if they did it's potentially worse. I will be going back to Jim Burke Ford in Bakersfield, which is more of a drive and about a month or more wait for service appointments, but at least they try hard to earn your business. They have good people and give you good service, additionally, their salesmen aren't money hungry vultures that try to take advantage of senior citizens and women. Heck, even their waiting rooms have complementary fresh fruit, bagels, water, coffee, etc. (before COVID of course). read more

Drove an hour and a half to the middle of nowhere to buy a car. Only to find this dealer makes their money by adding $3,000 worth of BS packages not included in the sticker price. After spending literally my entire day talking with them, looking at the car, and waiting on the finance department- I come to find out the car does not include the warranty I was told it did. Mind you, this information was corrected and given to me AFTER I gave them all my information, time, and approval to hard pull my credit. OK, now I'm STILL willing to purchase the car if they can do something to make up for their mistake, and wasting my time. But no, the manager was completely unaccommodating and only offered to sell me their $3,000 6 month warranty (which only provides service at that specific dealer in the middle of nowhere Lancaster). My sales rep was a good guy and is not at fault- it's the manager that was unwilling to make any condolences or even negotiate whatsoever on the sticker price of the car- even after this point. And I assumed I'd get good service because it was a ford/mazda dealership rather than a random used car lot. Now I know. Do not visit Diamond Ford or Mazda. read more

**UPDATE** The guys here were able to get me an amazing deal on my trade. They were straightforward and honest... took a little bit of haggling but we came to an agreement neither side could refuse. I'm glad I stuck around.*** I came here looking to buy a certain vehicle but unfortunately it was already sold. Jeremy worked tirelessly to help me get into another comparable vehicle but unfortunately it just wasn't gonna happen. But he didn't give up and tried his hardest. Need more good workers like this. read more

Do you remember a time when taking your vehicle to the dealership meant quality workmanship? Work you could TRUST? I had my car in for one issue but was talking to Dan, my service writer about another issue I was having. He told me what it was based off his experience and known issues. Thankfully I have an extended warranty as I needed a new engine. Repairs are done. I pick up my vehicle and within a day/15 miles I can tell something is wrong with my suspension, I just can't pinpoint what. I take the backroads and drive slowly to work the next day because I am fortunate to work for a body shop. They put my car in the air and find the pinch bolt to my ball joint is missing on one side and appeared to only be finger tightened (and quickly becoming unscrewed) on the right side. Process that for a minute. That is ABSOLUTELY something that could have killed me or others because of someone's failure to repair it properly. It is also a failure in quality control. It is a disgrace that this is work from a DEALERSHIP. I get that there is human error but there's a reason there is quality control and it isn't being done. Management needs to do better. UPPER MANAGEMENT NEEDS TO DO BETTER. Did I mention Emmy car was there over three weeks and I didn't get ONE phone call on the status of my car? Most people would go in SCREAMING about the bad service or how their errors could've killed them and the would get compensation for their time and inconvenience. I didn't even get my car vacuumed! I'm disgusted by all of it but thankful I didn't have an accident. read more

Diamond ford takes care of their customers all the staff was friendly and ready to make you happy Jonathan was great and showed us all our options. This was the smoothest place to make a deal on a car we needed and wanted thank you guys so much !!! Ashely was very nice and answered all our questions thanks again guys !!! read more

My wife and I had the best time working with Gus, Eric, Tim & the team to help us get into a new reliable vehicle! Thank you everyone at Diamond Ford read more

Had a chk engine light on, vacuum purge on the ODB, this is a recall on my 2017 Fiesta, contacted Diamond ford on the internet Jane I believe was the person. After 15 minutes she told me that she could not locate any recall for it but would check with service after more time she then asked for my phone number name e-mail and would have a service Rep contact me. Well that never happened had to get it repaired else where so I could drive it and not damage it. After reading the reviews I'm glad I didn't buy my car there or have it serviced no wonder the reviews are so low. read more

I love my new car!! I had to have THIS car, I live in indianapolis, but I had to have THAT car. And Tivo was amazing!! I swear I'll never buy another car from anyone else, ever!! Thanks Tivo!! Xoxo read more

Worst dealership possible. Try getting someone on the phone. Good luck. Tried to schedule a service. Cannot speak to anyone and when I did leave a message nobody calls back. I wouldn't have them put air in my tires. Stay away read more

I've bought a vehicle 4 different times and all I have to say is this is the best experience I've had. The salesman Tivo was very knowledgeable and professional. His manager Eric was very attentive as well. Over all gold experience read more

Part of owning/purchasing a Lincoln is that you are supposed to receive exceptional customer service and a receive a complimentary car wash everytime that you have your car serviced. This service department likes you to wait a ridiculous amount of time after your car service has been finished for them to wash your car because they dont like to do be bothered, after grossly overcharging you for just a basic oil change and tire rotation. I do not recommend taking your car here for service. I will not buy a car here or have my car serviced at this dealership again! There were also a lot of unhappy people in the waiting area too because they didnt have the a/c on with 100 degree weather. Unacceptable!! read more

This place is bullshit I spent over 2 hours here yesterday doing application and appraisal for trade in. I found the car I really wanted test drove it with my son and fell in love . I was told to come back today to finish up everything since some banks wasn't open due to being Sunday. I came back this morning for them to tell me they sold the car last nite smh i had my application and everything for that car.....I went in there acting a ass because I wasted hours doing everything they told me to Eric told me the car will be on hold until I came back today but it was gone. I talked to the bullshit ass manager and all he could say was sorry I could get u in a diff car read more

Diamond Ford - The car I was waiting for - Car Dealers Near Me - Lancaster, California

In the market for a 3/4 ton truck. Stopped by today on a whim to see if they had any on their lot and they had a 2021 model. Met with Devon (I think?) and he was great. Good info about the car, let us test drive it and answered all our questions. Decided we were interested in buying the vehicle, so went inside to talk numbers. Was given a price on the truck which matched what was on the website, was told that price plus fees and TTL. OK, sure, sounds good. Apparently all that initial stuff was worthless. The real sales pitch started when the finance guy came in. He started by quoting a 19%ish interest rate loan for 84 months(!), I said, no, I want a 60 month note. While they were working that out, I applied and was approved for a loan at my credit union for 2.94%. Gave that info to them and they came back with a 4% interest note and a new price sheet. Here is where is all really went south. The new price sheet now shows an extra $31,000 (!) in various packages and fees. There was a $9600 warranty, a $6300 maintenance plan, plus a bunch of other things that "were already installed on the truck" so we needed to pay. Yeah, no. $31k over sticker price is beyond the pale, and their finance guy was only offering to go down by a few thousand; we were done. After trying several times to politely wrap things up and leave, they were still not taking no for an answer. They kept insisting we let them know what they could do to make a deal. Too late, they burned the bridge. They had the keys for our trade in, so we had to firmly ask for them back, and even then it took several attempts before they conceded. We finally got our keys and walked out, only to be chased out by one person wanting us to come back, and then immediately called by another wanting to know how to fix it. Too late, I don't have the time or energy to play those kind of games when I just wanted to buy a truck for the agreed price. read more

I had been looking for a Ford truck for about a month. When I got serious, and saw that Diamond Ford of Lancaster had a great selection of used trucks. I stopped by there after dinner just to see in person what was on the lot. Salesman, Mordicai (not sure about spelling) greeted me. No pressure at all. He just asked if I needed help. I came back the next day I bought the truck that I wanted. I am pleased with the the team at Diamond Ford. read more

A few months back, we went to buy a truck, we informed them that we already had financing in place.. They still ran our credit many times. We didn't buy from them... read more

Absolutely ridiculous. Stay away from this please The markups are ridiculous. Go to Galpin Ford where they'll take great care of you it's in the San Fernando Valley. I got a quote for $98,000 for an expedition timberline. Lmfao. These people are out of their mind. For $98,000 I can just buy myself a Cadillac Escalade or a Lincoln navigator read more

I took my 2004 Tbird into Diamond Ford in July 11 2022, because it had a check engine light on and I needed to get it smog, they started taking it apart and complaining they aren't able to get parts .Month after months went by and more problems, they were poor in keeping us with updates. it wasn't until I contacted The Bureau of automotive repair and got them involved that I was able to get my bird car back January 13 2023! 6 months later. The check engine light is on and I am back to the same problem. I need to get it smog. $1900.00 later they did waive this cost but I believe the Automotive Bureau had something to do with that! So I wouldn't leave my car anywhere until they have the parts in hand. sincerely S.Hensley read more

Very dissatisfied. If you like being ghosted and dealing with someone unreliable who does not keep her word than the service advisor Jessica is for you. The first appointment we made with her, we were on time she showed up late due to a personal issue. Problem has never been fixed after 2-3 appointments. Yes we were given a rental car twice while my car was supposed to be fixed. The third time we were promised a Lincoln loaner by Marissa Mckane and when we came in to drop my car off , they said Jessica was not in due to illness, then magically she appeared from the back. She promised to call when loaner came in and she NEVER called. Now today my car is letting me know it's time for first oil change etc. I call her leave a message and she of course does not call back. I call another person in service and ask if Jessica is in they say "yes I will transfer you" She doesn't answer . Finally I call back and schedule with someone else. Really great way to treat customers who bought a brand new Lincoln last year when it was AV Ford and paid for a full warranty. And She never apologizes just gives you more B.S.! I also think it's ridiculous that that the owner/manager only responds to positive reviews but doesn't care to make things right with dissatisfied customers. Usually businesses actually care to address customers issues but it just represents everything about this business that they do not care about they're customers. Best believe I will keep letting people know how bad this place is including the Better Business Bureau. I want to update my review to say that Customer relations manager Marissa McCain responded to my same review I left on Google reviews by twisting the events and not addressing the actual issues of Jessica being unreliable, dishonest, not calling customers back, and them not fixing my issue. So basically here is a company that rather than address the problems customers are having with their employees, would rather blame the customer than make it right. It just keeps getting worse. read more

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Watch out for these guys!! They will try to stick it to you if they can. Took my wife's car in venting issue due to failing actuator under dashboard. A $40.00 part and they were trying to charge me $800 for repair. They charge $180.00 per hr. He was trying to charge me 4-hours labor for a one or two hour job I declined. Diamond Ford is completely untrustworthy and not honest at all. Any car issues stay away from these guys take your vehicles elsewhere. read more

My husband and I had such a heartbreaking and disastrous experience at Diamond Ford of Lancaster, California on March 23, 2024. This experience had us in the dealership from 2pm until about 9pm. Our goal was to leave out with a car within a specific budget. Everything started out normal as our sales person Jonathan helped us look at different cars and assisted in getting the car buying process started. Jonathan was the ONLY sunshine to such a dark time at this dealership. Everything went sour once the floor manager Eric got involved. When we first spoke to him everything was nice and he seemed to really care about helping us. We negotiated various prices and finally reached an agreement within our budget. Once the agreement was made as far as pricing and the down payment, we received the keys to the car, the car was washed and filled with gas for us, and we were even able to get our profile connected and set up with the app for the car. This is where everything took a turn. We were waiting to meet with finance to sign all of the documents. The lady that was in charge of finance that day came in and stated that she had great news and that she was able to get our payment down $70 lower than what we agreed upon. We were ecstatic and signed the vehicle registration documents a long with other documents pertain to the vehicle. A few minutes later, Eric came into the office and asked us if we heard the good news. We explained to him what we were told and that we were very excited. He was kind of taken back and abruptly left the office to discuss with finance. Upon his return he stated that there was a "glitch" in the system and our monthly payment would be well over $200 the amount we discussed previously. This is prior to the "good news" we had just received. So, every number from the beginning of negotiating was wrong. All the information we were told and agreed upon was wrong and inaccurate, which is pretty hard to believe. We were stunned and lost for words. We were trying to make sense of it all and asked so many questions. Eric then tried to sell us a vehicle we were not interested in and of way lesser value for the same price. We told him that we were not interested and we wanted this issue rectified immediately. This caused for many trips back and forth of him going into the office in the back. Every time he came back to us the information started to make less sense. I'm honestly not sure if the General Manager was present, but if that was the man they were consulting with in the back room, he definitely didn't seem to care. Not once did he come out to speak to us, show compassion, or help fix this issue. Diamond Ford acted in very bad faith and deception. We asked to see the paperwork associated with our lease agreement where the "glitch" occurred, but you can tell it was a bunch of made up numbers and the original price of the vehicle wasn't even included on the documents. Eric kept trying to refer to the residual price which has nothing to do with our agreement until the end of the lease term. During this time he came off as very belittling and kept stating that this was "basic math." In the end, no one treated us with empathy or compassion. The entire process was very deceitful, disgusting, and very much distasteful. Of course, we ended up leaving without the vehicle we mutually agreed upon and signed for. We even had the keys for heavens sake! We also asked if we could take the documents home that included the discrepancies. These documents had our name and home address on them, but they refused and stated that they have shredded the documents. Diamond Ford did not live up to their mission statement at all! They claim to strive for customer satisfaction and we left with zero satisfaction! We also were not treated with respect and courtesy. The integrity was also very non-existent. This situation will be reported to the BBB and corporate. Justice will be served for this dealership truly acting in bad faith and basically fraud once you look at all the facts. As we are looking at previous reviews, this is not the first time this has happened at Diamond Ford. read more