This is a clown show. I showed up ready to buy a Tesla they've had in stock for months. Now I know…read morewhy. They had me wait while the vehicle was "located". Mind you, they have all the cars in a warehouse. I was then asked to walk through their facility by a salesman to look at the car which was land locked. No way to get in except the passenger side. I asked to test drive it and he said we would need to agree on a price before I did so. I've bought over a dozen cars in my lifetime and never heard this. They can keep their car and shady operation.

Worst experience ever! I called on Friday about a car and they said its available and you come…read morecheck it anytime soon i told them i will come Saturday morning around 11am , i drive 1 and a half hour i called 4 time while im On the way to tell them im coming i got there and i surprised that the car was sold on Thursday!!!! They waisted my wholeee day its my only day off and i was planning to go back home with this car!! When i told the lady on the front counter that if you guys at least picked up the phone you would've saved me the time and she answered " i was busy" im i calling a "dealership " or a private owner!!! So non professional!

Best customer service hands down, got me in and out without haggling or anything. We got straight…read moreto the point and made a deal. Will be coming back in the near future for another purchase. They are professional, respectful and worth my trip down from Victorville. Don't go anywhere else especially in the HD They will treat you like family

WORST DEALERSHIP EVER can't even call it a dealership , this is a scam ! PEDRO had poor…read morecommunication & lied about everything , kevin was very rude he told me ' he is not going back and fourth with me ' very unprofessional! They took my car without me knowing then lied , had to call the police to confirm !!! WORST DEALERSHIP

Had the most fabulous experience buying my car here. Elliot was friendly, knowledgeable,…read moretransparent and professional. And I got the car of my dreams at a reasonable price! Could not ask for any better. Highly recommend :)

Jamie & Elliotte are the best.. RDA always has fair prices,…read moregreat service and painless financing options. Good selection of quality vehicles available.. I won't buy from any other dealership.

I'm not one to usually grip about a bad experience with a business but, this is a fair warning: 30…read moredays from the purchase date of a 2018 HyundaI, Elantra from Car EZ Motors proved not to be easy at all. The timing chain broke, the motor irreparable. A 3rd party repair shop determined that the motor showed recent repairs to the valves and pistons. When I contacted Joe at Car EZ there was no recourse. No warranty, no compensation, no offer to incur any expenses to bring the car to his shop to evaluate. He did gesture a break on labor for repairs. After discovering that the motor had been damaged and repaired and being told that the original motor was intact I decided to forgo any further dealings with Car EZ... I can't help but to feel cheated and taken advantage of. I am left with a $3500 debt to replace the motor with no financial reimbursement from Car EZ Motor. Stay clear, or get burned.

Amazing people I was denied multiple times Joe is an amazing person and really treats his customers…read morewith love respect and cares that you are comfortable and satisfied.I recommend his business to anyone Iam extremely happy with him and his wife's help getting me a car thank u guys so much.

I recently completed what was one of the best experiences in my over 40 years of buying vehicles…read morefor myself and others. I'm "that person" who helps family and friends find and make their vehicle purchases. From first contact on the phone with Highgrove Autos, until just a few days later with me starting the engine of my gorgeous newly acquired Range Rover and driving off, my entire time spent at this dealership was a pleasure. I wholeheartedly recommend Highgrove Autos!!! Thank you to everyone who made this a wonderful experience.

Recently, one of our employees vehicles had given out. After doing a tremendous amount of research…read moreon the purchase of a used truck, Highgrove Autos was most competitive and had the best reviews. I found their vehicles to be very clean and, most importantly, checked out mechanically. We also had our mechanic test drive, and he agreed that the vehicle was solid and a good value for the price. During the purchase, Jimmy went through all of the documents, explaining each and every one and how it applied to state laws. He was very informative and thorough in his preparation of paperwork. We highly recommend Highgrove Autos, especially Jimmy.

I was recommended to Carsmart by a friend and am so thankful fir the recommendation…read more The owner, Antonio, was very patient in answering all of my questions and took his time to explain everything about the vehicle. He was completely honest and fair with all of my questions. I purchased a 2005 Chevy Suburban and it is perfect for all of our family needs and an excellent price. I am so very grateful for him and look forward to doing business in the future.

I've always wanted to own a Crown Victoria Police Interceptor for many years. Got recommended a…read moredealership by a friend who also owns a Crown Vic. Checked out their listings and saw a super clean Vic with relatively low miles and low idle hours. Went to the dealership and met Antonio, who let me test drive it and I instantly fell in love. It was my first time financing a vehicle and Antonio helped me out and was able to get a loan through my credit union. Was super easy and quick. Would definitely recommend CarSmart and Antonio for anyone looking to purchase a vehicle.

I bought a car with them had it less than two months I was paying my they brought it back,…read morestole and more stuff out my car before I my stuff did not give me my money back I put $4000 down $4500 down. I get a new car. I didn't get my money back. It was all fraud. I'm still having a case open against them.

Initial experience went well, but found myself in the same situation as others regarding DMV…read moreregistration. It took multiple emails and phone calls over months with nothing but the runaround until I took time to show up and demanded paperwork before leaving. Took about 4 hours but left with a 6-month registration (not sure how that works).

As a follow-up to my earlier review, I wanted to share an update…read more In addition to the cosmetic issues I originally mentioned, which were promptly addressed, I later discovered a discrepancy between the tire standards reflected in CarMax's public-facing 125-point inspection and the measurement process being used in practice. That is something I believe should be clarified for future customers. After I raised my concerns and provided supporting documentation, including Tesla's official OEM tire replacement guidance, management approved replacement of all four tires. Of course, I would have preferred brand-name replacements, but I felt this was a fair resolution and decided to move forward. To their credit, Manuel, Brandon, and the service team at CarMax Burbank handled my concerns professionally, and I appreciate that management ultimately chose to make it right. My constructive suggestion is simple: CarMax should clarify the tire standards listed under its 125-point inspection so they accurately reflect the measurement process being used. That would help prevent unnecessary confusion for future customers. I'd also strongly recommend that anyone purchasing a vehicle take detailed photos of the car on the day of purchase, and again before any service visit, in case questions come up later.

If you are bringing your vehicle to CarMax Riverside for service, please be aware. My experience…read morewith this location has been the most unprofessional, frustrating, and careless service I've ever dealt with in the automotive industry. I picked up my transfer vehicle and immediately noticed cosmetic imperfections. CarMax chose to treat them under warranty, but once I got home, I found pinholes in the paint, a broken left taillight, and the start/stop service light on. I sent photos, and they scheduled me for the following week, saying they needed to "verify" the damage because they didn't trust their own service department. After inspecting the vehicle, they told me the taillight was on backorder, even though another dealer had it in stock. They insisted they had to use their local vendor. I dropped the car off the following Thursday. By Tuesday, they called saying the part was defective and needed to be reordered. They also said they couldn't handle the cosmetic work and would have to sublet it out. When I picked up the vehicle, the service advisor, Steven, gave me an excuse--but I immediately noticed they had installed a broken, used taillight. They scheduled me again. When I returned, they said the sublet shop had taken care of everything. That was not true. Upon pickup, I found new scratches and a dent. Steven said he would notify a manager. I called back and spoke with Bryan, who claimed he had multiple vendors who could fix the scratches and PDR the dent. I told him the scratches were too deep, but he insisted someone could handle it. I trusted him. The next day, I picked up the car--nothing was fixed, more damage was added from poor workmanship, and now my check engine light was on. I contacted corporate. Ariel promised a call the next day. No one called. I escalated to her manager, Dani. I told them I wanted the vehicle repaired at a certified shop because CarMax clearly didn't know what they were doing. They kept insisting I bring it back to the same location that kept damaging it. I called again and spoke with another manager, Rick, who said he could take me in--but not for nine days--even though I had already been there three times. He also admitted Steven and Bryan only told him about the warranty issue, not the damage their shop caused. Corporate was no help. I eventually reached the LGM, Tony. I explained the situation, the poor communication, and the fraudulent behavior. He said he would speak with Rick. They called me back and asked me to bring the vehicle in so they could "see the damage"--a full month after I purchased it. When I arrived, there was a man standing with his arms crossed like loss prevention. It turned out to be Bryan, the same manager who ignored my calls for five days. During the walk‑around, Rick immediately took an arrogant tone and told me, "It's a used vehicle, it will have scratches." I explained the damage occurred while the vehicle was in their possession. He claimed they had signs saying they weren't responsible for damage--signs meant for customers browsing the lot, not for service vehicles. He then asked how I knew the damage happened there. I asked why they attempted to fix it if they didn't cause it. He said it was "a courtesy." Their "courtesy" caused even more damage. When I tried speaking to Tony, he stayed silent while Rick dominated the conversation. Bryan then inserted himself, accusing me of being aggressive. When I told him he needed to be demoted, he became hostile, breathing heavily, and had to be physically held back by the other managers while threatening me. In the end, they told me I could either drop the vehicle off again for the check engine light or pay my deductible and go elsewhere. It has now been a month, and no one has called me back regarding the damage they caused, despite promising they would. CarMax Riverside has shown zero accountability, poor workmanship, dishonest communication, and unprofessional behavior from multiple managers. Rick needs training or demotion, Tony needs to retire, and Bryan should not be in a management position at all. Bunch of clowns.