I've been coming here for about six years for all kinds of work on my car, from oil changes to…read morebrakes, suspension, and other repairs. Over the years, I've spent a significant amount of money because I've trusted this shop with my vehicle. During my most recent visit for an oil change and transmission flush, I noticed my check engine light was on, so I asked if they could diagnose the issue. I was told it would cost $250 for the diagnostic, although that fee would be applied toward the repair if I chose to have the work done there. As a long-time, loyal customer, I was hoping there might be some kind of courtesy or discount just to determine what the issue was. While I understand diagnostic work has value, it would be nice if Moss Bros. offered more appreciation for customers who have been coming back for years. I do want to mention that the gentleman who helped me was polite, professional, and provided excellent customer service. My concern isn't with the staff--it's with the company's customer loyalty policies. I hope Moss Bros. considers finding more ways to recognize and reward long-time customers.

0/10 don't recommend! Terrible customer service from the manager in the service department. Never…read morehad an issue there before. Definitely won't be back. Also Ricky is a great service advisor!

Jonathan from AutoXit was extremely pleasant to work with from start to finish of selling my car…read more It's my first time doing anything like this as I've always traded in or sold my cars directly at a dealership, so obviously thoughts of legitimacy arose. The TLDR: this is legit and the process was better/faster than going through a dealer. Highly recommend! I'm located in NorCal but Jon made it happen by booking a flight basically the next day upon the sale agreement. Communicated with me through the entire process which was comforting to know that this was real and that I could trust him. Unlike going through a dealership, this process was made extremely easy and almost effortless. Explained all the docs I was signing, allowed an opportunity for me to retain copies of the docs, and made the whole transaction super smooth. Check was already made out to me and given to me during the transaction. Jon is a super chill guy and easy to talk to, but make no mistake he gets the job done and makes you feel confident in your decision to work with him. I'd highly recommend AutoXit to anyone who's on the fence of giving them a try - GIVE THEM A SHOT!! Thanks Jon!!

They don't close at 8pm like their website says. Went in there at 6:45pm today and the office was…read moreempty and I was told that they were "closed" even though it was 6:55pm. Update your hours on your website!!!!!!!!!!! That is what a website is for.

We had an amazing experience working with Michael Fouad. He truly went above and beyond for us. We…read morepurchased a vehicle for my daughter, and Michael made the entire process seamless, quick, and stress-free. He took the time to explain everything in detail, which made us feel comfortable and confident every step of the way. Because of the outstanding service we received, I would absolutely do business again with both Michael Fouad and Chia. They made today incredibly special for me and my daughter. This is her first new car purchase, and thanks to them, it will always be a memorable and positive experience. Highly recommend!

I did a lot of research before picking a dealership to buy my new Sorento Hybrid. This is my third…read moreKia purchase since college. Riverside wanted to add way too many (useless for me) dealer add-ons (unlimited wash and detailing), AllStar never had what I wanted on the lot, so I went with Car Pros, who promised to beat anyone's price. CarPro's add-on was reasonable (LoJack). First, I want to initially praise Arthur for being honest, up-front, friendly, and very knowledgeable on the vehicle. I had no qualms with him, until later (keep reading). Once we decided to make the deal, we went to Finance, and it was fine with Dayan. Once we declined the extended warranty, Dayan suddenly "had to work on something" and brought in Ryan. Ryan continued to push the extended warranty and "free oil changes for life." Once he heard that we do our own oil changes, he flat out LIED to us and stated that doing our own oil changes would void the warranty. (Under the Magnuson-Moss Warranty Act of 1975 in the US, it is illegal for a manufacturer to deny a warranty claim simply because you performed your own maintenance or used an independent shop). Sadly, I didn't fact check in front of him, and was pressured into buying the "Oil Changes for Life" (which actually is only for 60 months). When the customer satisfaction survey came around, I voiced my concern of feeling pressured into adding on to my purchase due to a lie. In hindsight, the sales team tried to groom me to answer "10, No, No" on the survey, which means it wouldn't ask anymore questions about my experience. Since I didn't rate the dealership a 10, the salesman Arthur texted me an hour after I did the survey and proceeded to guilt trip me, telling me that he doesn't get his bonus because I only scored an 8/10 on my experience. That's not my problem. He said if I had just told him before I drove off.... but I didn't know I had been lied to until I got home that night. Despite finding the perfect version/trim/color of the car I wanted, it's very disappointing that they deceive customers like this to upsell their services. My friend bought a Kia from this dealer last year and was told the same thing about the oil changes. I would not recommend this dealership, and I will get my next Kia from someone else.

I wasn't expecting to purchase a new car, but after putting so much money into repairs on my old…read moreone, I knew it was time. I'm so glad I came to Pedder Hyundai because the experience completely changed my perspective on car buying. Huge thank you to my salesman, Saul Arroyo, who made the entire process smooth and stress-free. I never once felt pressured, and he really took the time to help me feel comfortable with my decision. Shoutout to Manager Mr. Adams for really working with me to get the most out of my trade-in and helping me secure a lower payment -- that truly made a big difference for me. And a very special shoutout to Blake -- seriously one of the kindest people I've ever met. His patience, understanding, and genuine care for customers really stood out. He goes above and beyond to help in any way he can, and that did not go unnoticed. I truly appreciate everything he did to make this experience even better. Since the change to Pedder Hyundai, this dealership has made a huge improvement. The staff is amazing, and the overall experience was better than I could have expected. Highly recommend!

If I could give them a negative rating here, I would. DO NOT PURCHASE a vehicle from this…read moredealership. They partake in bait and switch tactics that will make you waste your time. I talked to five dealerships and this one was the only unprofessional, disingenuous, and plain out shady Hyundai dealership. I spent three days on the phone negotiating a price with one of their employees. Scheduled a test drive and got a confirmation call from them that morning. I drove an hour to get to the dealership for my appointment, only for them to inform me they don't have the vehicle in the lot and that it's in a different dealership. They also would not honor the deal I had negotiated via text with their employee. Do not trust the staff that communicates via phone calls and text. They will negotiate and give you prices they are not authorized to issue. The staff at the actual dealership will do nothing to rectify the situation. Wasted three hours of my time due to their shady practices. Avoid at all costs. I would recommend shopping anywhere but here.

Well they have a excellent service department I had a great experience and they are really helpful…read moreand they have a great service team Joe was great and the transmission expert mechanic was helpful and there GM Wayne Allen is the best !!!

Just took my car in for some issues with the display screen and a couple other issues. It was…read moredetermined to be batteries that needed to be changed as well as updates. I wanted an estimate of the total costs before proceeding because it wouldn't be too hard for us to change the batteries ourselves. But we would still have to take the car back for the updates. So we needed to see if it was worth doing it ourselves. Never, have I had such a hard time getting an estimate that broke down each costs. I asked multiple times over the phone and via email. I've attached a screenshot of the last email. Even spoke to a supervisor because I wasn't receiving the full estimate. I asked for, "an estimate for the total costs. Each charge itemized." Over the phone. If you've ever taken a car to the dealer, you pay a diagnostic fee per issue they look into. That will go towards the repairs IF you have them done at the dealership. Now, I thought I had already paid those, which should have been clear from the email and the multiple times I mentioned it. Not once did anyone correct me. I also had forgotten that I agreed to the brake fluid being changed, so that was an additional charge that would be part of the total. Not once did anyone mention that as I asked for my TOTAL CHARGES. I was quoted a little over 1300 each time and the only things noted were the two batteries and labor. I gave up on getting the full itemized estimate (at the time I thought the only thing missing was the charge for the updates and deduction for the diagnostic fees) and agreed to have the work done. Honestly, just kind of gave up as it has been a week without my car. Dealership is about 30mins from us. We go to pick up my car and the total is 1600+. We ask where the additional $300 came from. It's the brake fluid that I forgot about and a 3% charge to use a credit card that came out to about $50. I asked why the brake fluid wasn't part of my estimate. Rather than apologize, the supervisor argued that I had asked for an estimate of the work being done. And the fluid had already been changed. Not once did I ask for an estimate on only the work that hadn't been done. Each and every time I asked for an estimate on the total costs. It was ridiculous that a supervisor wouldn't just say sorry, I misunderstood. Any other mechanic or dealership I've gone to has always provided a break down of the TOTAL. And that 3% charge is something that should be mentioned over the phone so you can bring an alternative payment option if you have one. Just really poor communication and very poor customer skills from the supervisor. I wasn't arguing price, I wasn't arguing that I had already approved the break fluid. I just wanted a breakdown of the total costs. We've come to this location a few times for multiple cars and will definitely not be returning. Even the poor gentleman who was assisting us to make the payment seemed off put by what we hadn't been told and the supervisors answer when I asked why the $300 wasn't part of the total charges when I asked for it.

Working with Jan was easily the best car-buying experience my wife and I have ever had…read more Within just a few hours of our initial conversation, Jan had found us exactly what we were looking for--a 2026 Hyundai Palisade with an incredible deal. Although we picked up the vehicle a day later than when it was ready due to our own scheduling, the entire transaction was essentially complete within less than 72 hours. When we arrived at the dealership, we signed the final paperwork in less than 10 minutes and drove away. There was no negotiating, no waiting around, and none of the typical dealership games. Everything had already been handled. Jan was responsive, transparent, and made the entire process completely stress-free. After this experience, I can honestly say I'll never step foot into a dealership to negotiate a vehicle myself again. If you're looking for someone who will save you time, money, and frustration, I highly recommend working with Jan. We'll definitely be sending our friends and family his way. Thanks again, Jan!

Jan gave me the best trade-in value I was able to find for my car and made the entire process of…read moregetting my new BMW i4 unbelievably easy. From the moment I arrived to driving off in my new car took less than an hour. Everything was quick, smooth, and completely stress-free. Highly recommend working with Jan if you want a straightforward and efficient car buying experience.

Checked for parts with 2 other auto zones, going on a goose chase trying but neither helped me…read morenearly to the extent the employees at this location did. Service was grade fucking a, these other reviews are full of shit

Horrible service and when I was there, there was a lady with a kid running around in the back. The…read morelady was too busy telling him to say hi to all the employees that worked there. This was on a Friday around peak hour at 3 PM. I bought a battery and nobody could install it because according to them there was no unavailable, but I counted five employees with red shirts.

I'm super impressed by the professionalism and the speed and quality of work that was provided…read more The service requested was to have front brakes and rotors replaced. They got the job done quickly with a great price. The value of their service is simply unmatched by any other. I highly recommend these guys over everyone. I'll definitely will continue to come and have my car serviced by them. Sorry Fritz Ford you guys suck and have lost my business forever!

Moe was super sweet and very helpful! They replaced all four brakes and rotors and did an oil…read morechange in less than two hours which saved me because I needed it fixed before a long trip. I definitely would recommend and if I have any more car troubles I will be coming back!