I visited half a dozen dealerships (Kia and otherwise) during my recent car hunt and talked via phone or email to several more. Some were awful, some were mediocre, and some, like Dennis Eakin, were awesome. I didn't end up buying a car from Dennis Eakin Kia, but I had the very pleasant experience of talking to Internet Sales Rep Honey Hill. She was amazingly prompt, friendly, and informative, and I would recommend anyone looking for a Kia to give her a call: 254-699-2909. read more

I needed to get all my break pads replaced and at pep boys they wanted to charge me $430! When I called Kia it ended up being a lot less because they said I only needed the front break pads replaced after all. It ended up being just $99 for my front break pads and new wiper blades! Everyone was super helpful and kind! I would highly recommend this dealership to anyone who needs work done on their Kia read more

BEWARE!!! Flooded water damaged cars being sold! I bought a Jeep Rubicon from Kirby, the daughter of the used lot manager. Had nothing but problems since. Insurance told me after inspecting the car it had been underwater in a flood. I specifically asked about this when purchasing and was told by Kirby that no it had not. When I called to report state farms finding they basically told me I couldn't prove they knew. They also gave me a lot of grief about fixing a few things the jeep was advertised to have but did not work. read more

This was my first time buying a car, so I did extensive research and came prepared with my own financing option, and a firm price point. Dorothy and I communicated via email, phone, and text prior to my visit to the dealership. She was quick and courteous, which I appreciated. In talking to Dorothy, I was approved for a lower APR than my credit union was offering, and she also agreed to match the price of a nearby dealership with the same model (but less add-ons). Once I arrived, I worked with a salesperson named Jaime, who went with me on the test drive, and negotiated further with me on price. Jaime was the most un-intimidating sales person I have ever met. He was calm, polite, friendly, and extremely personable -- not to mention an Army vet. After a few hours of back and forth hardball negotiating, Dennis Eakin Kia ultimately met my price point and I couldn't be happier. I got a great APR, did not pay any more than I wanted to, and got some awesome extra add-ons I hadn't been counting on. Last, but certainly not least, is Debi. Debi is the fun mom you always wish you had. She may be the most unassuming finance person I have ever had the pleasure of meeting. I never thought I would be driving a Kia, but was thoroughly impressed with nearly everything in their showroom. The car was squeaky clean and had a full tank of gas before I arrived, completely drive off ready. This was overall a pleasant car buying experience, and well worth the two hour drive. read more

Bought my daughters first car here. We live in Dallas and worked out a lot of the details prior to arrival. Joe Payan was fabulous! He's Very knowledgeable about Jeeps and went above and beyond our expectations. He's a great guy who made buying this important purchase simple! Thanks Dennis Eakin Kia for the awesome used jeep and for hiring exceptional sales associates! read more

Dennis Eakin Kia - Jeep Wrangler - Car Dealers Near Me - Killeen, Texas

I took my new car in for service and was told they would need to schedule a time to keep it to fix it. I was told waiting for loaner car, no car to use from dealership, would not get rental. I called 5 times and same story. I was told everytime they would call me back. It never happened!! Bad customer service!!! read more

I have been coming to service my 2010 kia Forte koup for about a year everytime it is easy and for the money it's well priced. Today I bought a 2015 kia soul from Phillip in service he is very courteous to both me and my mother. I would buy another vehicle from him. I will always recommend this dealer. The best area here ... service. Desi and James are awesome they work with me to get me what I need at the price I need. read more

i have bought many new cars in my days but joe brown was by far the best salesperson i have ever had. i bought 2 kia k5's from him. he was courteous, efficient, knowledgeable and did not pressure me. there was nothing more i could of expected or wanted in a salesperson, 10 out of 5 stars, however i have found out that salespeople get dinged for things they have no control over like the kia access app. i went in there today to get help with the app and someone from the service dept sat in my car with me for around 20 minutes trying to get it to work, while i was on hold with kia access trying to talk to a representative, which never happened because every couple of minutes it would say you hold is longer than 5 minutes. i will try again when i have time to kill. salespeople should not be help accountable for technology and apps, crazy. i will recommend joe brown to anyone interested in buying a new or used car read more

Dennis Eakin Kia - Car Dealers Near Me - Killeen, Texas

They broke my car when they sippost to fix it. I took my Kia soul 2016 it was working perfectly fine. I took it for a recalled on the car and after the car was returned to me the car stop working. They returned my car turn on back to me, the guy said it needed a new battery because is not letting the car turn on properly. read more

Horrible and rude customer service highly don't recommend. Dealership does not care about their customers only care about getting the sale and once they sell they stop caring. If I could give it a zero star I would.. read more

Question: While Dennis Eakin is living in the lap of luxury on his ranch, does he really benefit from nickel and diming people for services that are free everywhere else? This is the thing. I was born and raised here and I think it's imperative to support local businesses. I worked at Dennis Eakin in my teens, I've made friends with people who have worked here - so it would make sense that when I purchase a vehicle from here, I would get my car serviced here as well. When I purchased my vehicle here 2 years ago, I also added an extended warranty. The warranty benefitted me shortly after my purchase when the alternator went out. Awesome. Fast forward to yesterday: I originally asked NTB to see what's going in with my AC - is it a simple fix with a recharging, or do I need to replace the compressor? Of course, the compressor would need to be replaced, as my luck would have it. Knowing I had a warranty purchased at Dennis Eakin, I took my car there for repair. I understand a 3rd party honors the warranty - I get that. What I don't get is that Dennis Eakin conveniently doesn't have a system in place to document the date of expiration of the warranty in their system. What I don't get is that I brought a piece of paper to them explaining the repairs that needed to be done and Dennis Eakin is unable to quote their service fees based on a previous assessment. We dropped the car off, prior to signing everything over, we're told "Yep, you have a warranty, we'll check it out." Then today, we get a call that the warranty is expired and we're now responsible for the $100 diagnostic fee. They *conveniently* aren't able to document in their system, with a warranty that I purchased in THEIR facility, when it expires. Further, they signed us up with some third-rate company that just doesn't notify anyone when it expires - man, what a fantastic system designed to get that money, right? I don't care about the fee. I don't care if it was $10 - that's not my issue. My issue is their dirty practice of finding ways to make money like little sticky-finger schmiegels. I have referred people to this dealership, people who have actually purchased cars upon my recommendation. But after learning how they treat customers after the car has been purchased and they're out the door, I absolutely, under NO circumstances, can ever recommend their business to anyone. There are far more ethical lots and service departments, and now I know why their turnover rate is so dang high. I guess, anything to get that extra dollar, right? read more

I had a very bad experience with the service department after my car's warranty ran out (without notice). To make a long story short, they employees did NOT care about my concerns and when I asked to talk to the service manager, he basically told me the $105 service fee would go towards the price of the unfair, and expensive repairs. He said it in a way like he was doing me a favor. THATS THE NORMAL POLICY! Why bother calling me to 'make it right' if you aren't going to go above and beyond? And when I told him that I wasn't happy he said 'I'm sorry' and hung up on me. The service manager at Dennis Eakin Kia, knows as much about customer service as my 2 year old daughter knows about welding. Spoiler alert: that would be 0%. The fact I've spoken with 3 Dennis Eakin Kia employees and they have shown ZERO effort to make me a satisfied customer shows that this place only cares about making a buck. If you're smart, you'd treat your customers better so A) They would rebuy from your dealership in the future and B) So they would refer friends and family. Instead you got yourself a 1 star yelp review and I'm telling EVERYONE to stay away from here. Now I've seen the 'yelp replies' Dennis Eakin Kia uses to respond. So let me do it for you. ' Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and we'd like to extend our sincerest apologies for your recent experience.' If that very canned and obviously pre-written political response was true, your service manager wouldn't have hung up the phone on a very vocal unsatisfied customer. So in summary, Kia's only top priority is to make a sale. Once you have given them your money, they could care less. And really....who could blame them, its a KIA dealership after all. Oh, and who wants to buy a car with construction and jackhammers going off all day. Go get a temporary office set up so your customers can go through the car buying process without needing ear plugs. OBVIOUSLY! I feel like you guys should send me a check for all the consulting I am doing right now to make your business better. But you guys need so much help i'll just do this pro bono. You're welcome. read more

Sucks the last maintenance bid got was over 600 dollars first it was 159 then 428 and now over 600 Get your estimate right people lost me as a customer read more

My wife was recently in a wreck and her 2015 Kia Soul was totaled. She wanted the same car so we looked online and found several options online with one being a 2016 Kia Soul from Eakins (their used lot). This was a "certified used Kia" - It had low mileage and according to the website was a Kia + and in great shape. We drove the 30+ miles to Kileen to look at it and when we got there a few red flags jumped out at us. 1) The sales person we had dealt with didn't even work at that building and we had to work with Racheal who didn't seem very interested, almost annoyed that we were there. 2) The Lot was a mess. The car we had driven to come look at was dirty both inside and out. 3) "Joe" who I assume is the sales manager tried to move us into a more expensive car right from the get go. 4) The Car we came to look at was not a full featured + but rather a base Soul with a few extra options. When we told Joe this wasn't what we were looking for he didn't care and was too busy making his protein shake (which he kept spilling its brown goo all over the floor). We pointed out that the car we came to look at had white paint on it and several major gouges/scratches he again wasn't interested and again tried to up sell us to a more expensive vehicle. We promptly left and as we were leaving the internet person who we had been dealing with texted us and asked us to come to the main lot to look at "new" Kia's. This was a classic example of bait and switch. They wasted half our day with the only intention of trying to get us to buy something we weren't interested in. This is the stereotypical BS that you hear Used Car dealers doing. It was shady, unethical and bordering on illegal. The service was horrible, the location was dirty and the advertising was false. I would never even think of buying a car from these guys. read more

I bought a Sedona here not too long ago. I didn't need to finance. I am very happy with the car, and the people there were fine. However since purchasing the vehicle I have recieved nonstop emails for surveys on this purchase, as well as emails and messages about regarding their inventory. I completed a survey for them about a week after the purchase, I don't feel obligated to fill out a bunch of surveys about the same thing. Then I just get a call saying they need my husband(active duty army) LES to prove he is military...we offered them this on the purchase day. they declined and asked for our bank statements showing DFAS deposits....which is weird. So now they want an LES as soon as possible......after the sale is done with. And the final straw, my click on my car stopped working. I called the service dept. hoping they knew what to do. They do, it's an issue they are familiar with. The guy wanted to talk me thru it. He asked if I saw the SD card slot, I did not. Silence. No offers to bring the car in for a quick fix, nada. So I'm very done. I will give them 3 stars because the sale day went ok and the oil change I received was fast and nice. read more

do not buy any car from this dealership!!! they chopped my head off by selling me a kia k5 at a way higher price than what the kia k5 was worth !!! leaving me with a $9000 negative equity that i have to pay regardless when i trade in that car. they had a careless attitude when it came to fixing the issue the car had... mainly bc they trusted the system that claimed to say "no faults" rather than the customer (me) who is driving and getting a feel of the car! make the drive to kia in south austin because they actually care about you and will negotiate to give you a car that you want, close to your price range and they are outstandingly genuine and 100% with you! they want to make you happy and gain your trust! do not go to dennis eakin kia!!!! read more

Just bought a 2011 Kia Soul from Dennis Eakin. Super experience! Honey Hill, the Internet sales rep, was awesome! Cathy Cullen in finance went above and beyond. Stellar experience from start to finish, plus we ended up with the car of our dreams. It was well worth it to drive to Killeen from Austin. read more

I had a great experience last week purchasing my 2020 Telluride. Jamie John, who helped me with the deal was superb. He ended up staying after they closed on a Friday to show me all of the bells and whistles in my vehicle. Debi Fox in finance was also terrific. I feel like I made friends when buying from these guys. No hassle, no pressure sales with a great staff! Great job gang. read more

I want to thank Dennis Eakin team for doing an amazing job with financing my 2016 Kia Optima, An amazing car! Thanks Debbie, Phillip, and Anthony for making this a dream come true. read more

It takes a while to get through especially if your a walk in like I was today. However, that's much better than other places i have been to. I worked with Tyrone Stubbs in the service department and talk about a super friendly and helpful guy. I was impressed with the price that I was set to pay I was expecting more and it wasn't that much because of some deal they had going on. Based on Tyrone alone I would come back here but, i talked with Clint again who sold me my vehicle and he remembered me and my son and which vehicle we had bought and was very friendly again. There was one other lady that i never did get her name but she was just a lovely person. Overall a great experience today. Oh and my son loved the free popcorn and drinks. read more

So the hubby and I arrived about 30 mins early for scheduled maintenance and inspection. No one greeted us outside so we went in. We were passed off to an older lady who seemed to know it all and insisted we get a service before a known issue was fixed. Not nice. The hubby and I waited and at about 1145 we noticed no one had alerted us that our service was close to or complete. We checked on the car because we had other plans and needed to leave Kia by or before noon. Our service lady had the keys on her desk all along and hadn't advised us of the status. We have received better and consistent service from Toyota of Killeen and Bates Nissan. Why not Kia? I urged my hubby to go to the dealer for his daily maintenance but I do not think we will return. Doesn't take much to give customer service with a warm inviting presence. Thanks but, no thanks! read more

Don't go here unless you like wasting time and jumping through hoops. They say one thing, then back out of a guaranteed sale five minutes before close. I came here looking for a replacement car. Jumped through all of their requests, located paperwork, even came up with extra for a down payment. Was told all day "Oh yeah, we got this." And "You're approved!" Only to have the finance manager back out before close because my co-signer's ID was expired. Never mind she won't ever drive the vehicle.. it's really sad that they like wasting that much time. Oh.. and I was there for nearly 7 hours. Yeah.. stay away. Far away. read more

I was interested in purchasing a vehicle however due to Sales Rep Marisa's being unresponsive with returning my call, purchase vehicle elsewhere. Vitally important that you respond to potential prospects and not ignore them, not only was this a bad experience but will be shared with others. read more

The people here are very very professional and they will work with you. I will definitely work with them. Especially Phillip Welch. I just got a 2015 kia optima today with my wife. read more

Had a great experience working with Kirby at the used car lot. They were able to get the job done when no one else could. Love the 2014 Jeep I purchased. Will go back again. read more

I've been in the Central Texas area for a little over 8 years now. I bought my first vehicle here and never went anywhere else. If I wanted a new car I asked if they can get it for me which they did. As a business owner, these guys are top notch. I am also a military veteran and them don't try and take advantage of our young soldiers like most car dealers and treating them like a statistic. Great place, fast service and they take care of you! read more

Big thanks to Eddie for helping us get our new car! He really works with you and helps you get what you need! Also Debi in financing is the absolute sweetest, they make buying a car easy! Thank y'all again! read more

Crooked like all car dealers. Read the fine print on advertised prices. Those prices don't apply when you get there. 6 hours to buy a car, with NO trade in. Old car sales trick. Keep you there all day, wear you down. Our paper dealer tag expires tomorrow. Still don't have metal tag. read more

I went in during a sale and ended up purchasing my Kia Optima and I love my car. During the sale the customer service was fantastic (because they wanted me to buy the car) afterwards they could give two shits. I purchased a used Kia and one of the door handles was messed up. They ordered me a new handle and told me to come back in two days and they would put it on and fill up my gas tank for having to drive back and fourth 35 mins. Well I called two days later and my handle was in. I drove back to Kia just to be told the handle needed to be painted white before they could put it on my car. He didn't even check before having me drive out there. James in service was supposed to call me when it was ready. He never did. I kept calling but couldn't get through to James and A week and a half goes by before I get in touch with him and he says yes I have it and I drove back 35 mins to put it on. When my car was finished and my keys were given to him he waited a couple mins then another customer came in (all he had to do was hand me my keys nothing needed to be signed) and he helped her first, diddled his fingers for about 5 mins after she left before calling me over. I watched him the entire time. And no he still he didn't fill up my tank. Love my car and idc about the gas not being filled up but the service I received from James could have been a lot better had he been more professional. read more

I HATE Dennis Eakin Kia service department at a whole. I dropped my car off to get a brake booster swapped out on my car may 27th .I didn't get the car diagnosed because I Knew exactly what the problem was. I received a call the very next day letting me know that my car was ready to be picked up. As I'm driving away with the car I noticed that my brakes are still compressed while driving and noticed there was smoke coming from my wheels. As I drop the car back off with a Dennis Eakin to look over the issue I received a call stating that they didn't have the machine to test my car to figure out what the issue is. I took the car to another dealership service department and they swapped out The exact same the brake booster that Dennis Eakin was supposed to do and my car is running fine. But due to the brakes being compressed while driving after Dennis Eakin said my car was going to go it melted my brakes messed up my rotors and messed up my calipers. I spoke to service manager Chris about the issue of needing new brakes. All he could tell me was that he washed his hands of the car once I brought them their old brake booster back. I swear I will never buy another car or take another car to Dennis Eakin ever again. read more

Bought a Kia about 3weeks ago. The saleman Mark Johnson I dealt with was not buyer friendly at all, they are just doing their job at this Killeen location. Debbie who did my financing rushed through the paperwork and jumps topics while speaking which just confused me and I lost focus of what she was saying (selling me) multiple times. I'd advise against this Kia location, I had a MUCH MORE customer/buyer friendly experience at the Round Rock Kia location with saleman Sean. Good Luck! read more

DO NOT, I REPEAT DO NOT CONDUCT BUSINESS WITH THIS SHADY COMPANY! I recently turned in a lease vehicle in immaculate condition. Thank god I took pictures while they were conducting the inspection. After I took all the photos and turned in the car, I get a letter saying I have to pay a $250 wear and tear fee for a dent on the front bumper. This shady company drove my car around after I turned it in, hit something and now they are charging me for it. These are the most shady individuals I have met, they take complete advantage of the military. When I tried contacting them about this issue, the receptionist said everyone was busy and couldn't talk to me. ( I was fuming). She said she would leave a message for finance.( Which I have no idea what they would do) Be aware when dealing with this shady company and the tactics they try and pull on the military. Go to Toyota or Subaru for more professional business. If you turn in a vehicle here, make sure you cover yourself like I did and take pictures of EVERYTHING. And another thing, I turned in this vehicle with 3000 miles remaining, and they still turn around and pull this crap. What a shameful greedy company. read more

My wife and I recently decided that we needed another car. We looked for months trying to find the right car, eventually we found a used car we liked at Dennis Eakin Kia. We test drove it, loved it and a week later bought it through our credit union. The day after we bought the car our check engine light came on, took it back and they fixed it with no problems. I was happy...or so I thought. Well a month goes by and we still have temporary tags on our car. Call DMV, then call credit union, who tells us that, "We have contacted Dennis Eakin Kia 5 times asking for the title and the manager (Debi) told us that she would fax it to us. We have yet to receive it." I was shocked! I called asking for finance and told them the issue, they said, "we'll get on it!" Two weeks later I call the credit union again...still haven't received it they said. I drove down and talked to Debi's assistant who told me that she couldnt send the title, only Debi could. I then asked her for new temp tags, she said yours are not expired yet, why do you need new ones? I said because I don't trust you or this dealership...I never received new temp tags. A week later after not receiving the title, the car's check engine light comes on again, im so angry. I drive down to Dennis Eakin Kia and demand them to fix my car! I talk to the manager (I originally asked for the general manager, but she had left for the day) and he told me that the car was no longer under warranty. I turned and said, well the car still belongs to you! He was confused, so I took him out to my car and showed him the tags...there were 10 days left until the temp tags expired. I said you all still have the title (even though we already paid for the car) so the car still belongs to you! He called Debi who immediately sent the title via fax to my credit union. About 10 mins later after he received a call from Debi telling him that the title was received he looked at us and said that there was nothing they could do for the car. I was so angry I wanted to call the police. So the point of the story is we waited for our title for TWO MONTHS and had problems with the car right after we bought it. Dont deal with this place, all they want is your money and dont want to get their hands in anything else, especially the title department. Will never shop here again and will continue to tell others my horrible experience with Dennis Eakin Kia. read more

My first experience at Dennis Eakin Kia (used cars) was thought to be great. Then a week or so later I start getting alerts for inquiries on my credit report. I purchased a used vehicle from Dennis Eakin before Thanksgiving. At first, my experience was fine with the Scott E. the salesman, but once I met Debi, I knew she was shrewd by her demeanor. My boyfriend and I commented on this to each other when she walked out for a minute. She gave the impression of one tough b****. Anyway, As of 12-8-12, I have received 5 inquiries on my credit report. I did not know why so I called my Identity theft company. They told me that Dennis Eakin Kia had made all these inquiries through my selected credit union and several other places. I was shocked. The day I financed the car, I knew who I wanted to go through. It was a credit union. This was the best rate I could find. I have great credit so I knew I would be approved. After filling out the application online and being approved, Debi called them to see what the hold up was. They told us that final approval wouldn't be till the next day or so. I was ok with this, just didn't like the idea of having to drive back from Cedar Park to Killeen to finish the paperwork. While Debi was on the phone with them, they said they will probably need a proof of income. I again didn't like this, but was like ok that sucks, but ok I will do it. Debi couldn't believe they were asking for proof of income with my credit score. She said to me and my boyfriend, if she were me, she would take her business elsewhere. I said, yea, but I don't want any additional inquiries on my credit so I will do what they ask. After she talked to the credit union a little longer, they said they were set up with Dennis Eakin as one of their financers. Debi said she couldn't get this rate though. They then said she could run the application through their system (Kia's) to get it. So Debi had me sign their application to do this. I ONLY GAVE PERMISSION FOR HER TO GO THROUGH THE CREDIT UNION I HAD SELECTED, NOT ANYONE ELSE! and this is what I thought had happened. Now, 5 inquiries later...... I call Debi on 12-8, my call unreturned, so I called her again on 12-10-12. I told her my problem of all the credit inquiries. She said I had given her permission to find me financing elsewhere other than the credit union I had selected by signing their credit application. I DID NOT GIVE PERMISSION TO RUN MY CREDIT THROUGH ANY OTHER FINANCE COMPANY OTHER THAN MY SELECTED CREDIT UNION. I signed the application because the credit union said they were already signed up as a financing source for Dennis Eakin. Debi and I go round and round, her interrupting me, I interrupting her. She being very rude and condescending, very UNPROFESSIONAL. She would not hear me out because she did not agree with what I was telling her. My boyfriend even repeated my story to me, he was there. I did not ask him to hear my story of the conversation I had just had with Debi, I asked him for his version. It was MY version. Debi said I gave her permission by signing their application to find me financing. So that was that, it was final. I told her she was wrong I had only agreed to the Credit Union. She said, we are not getting anywhere so I am done with this conversation. I was like... that's because you are wrong, I didn't give you permission for this. I had specifically told you I didn't want any additional inquires on my credit and I would wait for final approval a day or two, or get them their verifications they wanted until I had gotten their final approval. She also said that "I" told her I would have to fabricate documents for this verification. UNBELIEVABLE!!! I am a business owner and run my company morally! She is the one that said to me the day I bought the car, that I could make up documents to say whatever needed as far as my income, since I am the one that writes the checks and could give myself a pay raise whenever I wanted.. Bottom line... Debi Fox, the finance manager is a liar! She is very rude and unprofessional. So lookout when you buy a car. If I could rate my experience any less than one star I would. I would not allow any of this behavior with my salesman or anyone who works for me. They would be history! Debi Fox Finance Manager is nothing but a liar and is very, very unprofessional!! I wish there was a recording of all that transformed in ther office that day and of my phone call conversation. Dennis Eakin Kia... You should be ashamed! read more

I called Dennis Eakin Kia on Friday and talked to a man in service and I told him my engine light just came on and what should I do? He responded, "Oh, that's just your cold weather light coming on don't worry about it, after explaining to him what the light looked like-just like an engine." So a friend told me that's your engine light so I went all weekend driving my car and should have had it looked at. They sure have bad help at Kia Killeen these days. read more

Best car buying experience ever. Bought a used CPO Soul and could not be happier with the whole experience. Salesperson Kirby, sales manager (Kirby's Dad), internet contact Dorothy, and woman in the financial office/titling office were all great. Very relaxed, friendly, minimal time and excellent deal to boot. Nice freebie like including a real spare tire instead of KIA-provided fix-aflat. read more

I am familiar with buying cars and I'm used to the typical negotiations where managers get involved and there are medium- to high-pressure sales tactics, dealer "recommended" add-ons, service packages, etc. In some cases, those add-ons may be useful, but I wasn't interested this time. The sales and management staff at Dennis Eakin recognized that I wanted the best deal I could get, treated me with respect, and made my car buying experience fun and easy (wow!). They offered me the best deal around on a new car, and gave me a very fair trade value for my vehicle (much better than a particular local Austin dealership). The purchasing experience was smooth and the sales, management, and finance staff were extremely friendly. I was in and out in an hour and a half (including test driving two cars). Driving an hour north to Killeen was MORE THAN worth it for the savings, smooth experience, no pressure, and personable staff. I would gladly do it again. Plus, I love my new Kia Optima! read more

It's hot and our 2016 Kia Sorento's AC has gone out. We recently purchased the vehicle so my husband and I have a valid warranty. Today he went to the dealership to get a diagnostic on the AC. The female at the service department told him that it would be 105$ just to see what is wrong meaning only a PMCS and looking at just the AC system. Good thing my husband called the dealership we purchased our vehicle at. We spoke to the finance department at that dealership and were told that our deductible is 50$. We would have lost 55$ because the service department is awful at reviewing a customer's warranty. Also the female had told my husband that the diagnostic computer only works when the check engine light is on, I don't know how true this is because she already lost our trust as customers. Essentially we would have liked to know if the AC is just a minor problem or the start of a hiccup of problems. I will write another review after our maintenance appointment. So far the customer service is dreadful. read more

I opened my trunk and it was soaked with water. I had an amp, and speakers in my trunk and everything got damaged. I took my car up to Kia and left it. They called and told me that it would be $105 to look at it and another $100 for a deductible. She told me she would call and check my warranty to see if I would have to pay at all. The next day they told me that it was the taillight seals and they would need to replace them both but I would still need to pay both prices possibly. She is looking at the screen and has my car listed as a loaner car with x amount of miles on it. Plus they did not even have my 100,000 mile power train warranty listed in the system. I bought a 2009 Kia Rio brand new off the lot. The only miles on the car were the miles that I put on there to test drive it. In addition, the 100,000 mile power train warranty is clearly listed on the car sticker when they sold it to me. My spouse and I go outside to discuss what we want to do so we decide to let them work on it. I open the door to go back into Kia and she is there talking about me to other people but she closed her mouth when she saw me and acted like she wasn't. She tells me that she will not charge me and to give her to the next morning to look in the attic for my paperwork. The next day comes and I give her half of the day before I have to call again to ask about my car. She tells me she has not had a chance to look in the "attic" yet and that she has not forgot about me. Since they do not help me I come back to Kia to pick up my car and drive home. Once home I look at my car, inside I have car seat covers. In order for them to find the leak they let my backseats down. Of course they were not careful and could care less. They let my back seats down and tore the back of my seat cover. They looked in my trunk and lifted the carpet above the spare tire and just left everything thrown everywhere. At this point I am very frustrated but not getting anywhere, I do not even want to deal with Kia anymore. I call back maybe a week later and she is still telling me not to "count her out", she is still looking. Today, 2 weeks later, I could not take it anymore. I have been nothing but patient and nice to these people. I call the service manager and he says he does not know what she is looking for in the attic. This whole time I was told she was looking for paperwork that pertain to my warranty. He tells me that either way if the warranty was expired or not that my taillight seals would not be under warranty. If this is so than why have me wait for 2 weeks for nothing! My car is still not fixed, I have mold in my trunk! My speakers and amp are damaged and I have nothing accomplished! He starts to tell me that he will then look in the storage room. I tell him no thank you; 2 weeks have been long enough! I did not get an apology or anything! Buyers BEWARE! read more

I'm a first time car buyer and very satisfied that Dennis Eakin Kia was where I got my first car. I had visited many dealerships and spent a lot of time online researching to find my perfect car. A big thank you to Phil Welch for his patience and persistence to get me the car that was right for me. We hit a couple of little bumps during the process but it never phased him. He was confident, very professional, and easy to get along with from the moment he greeted us is the parking lot. Another big thank you (and sorry) to the staff that had to stay after closing time to get everything situated. I work in retail and know how annoying that can be but I greatly appreciate it. I would recommend this dealership to everyone I know looking to purchase a vehicle. New or per owned, first car or fourth. read more