it was my first time buyer ng a car and they where really great with all the paper work and we got a nice car a 2024 ford escape, active It's a really pretty color. The interior is really nice. I forgot the first lady that was helping us with everything. She was really fellow that was selling car Bill Thompson he was really awesome and it was really fast. We got the car within 1 to 2 hours. It was a really awesome experience with Carmax in the future I will be going to them again read more

in 2022 I bought a 2020 Nissan pathfinder. within 40,000 miles, The motor completely broke apart and Carmax refused to get it in their shop or fix it. I ended up taking it to a Nissan dealership where it has sat in the shop for three months waiting for their extended warranty (CarMax ) to kick in and cover it. I then had to provide 10 oil change receipts and they made Nissan scope the entire motor to prove that it was nothing on my part that caused a piece of metal to chunk off of in to the motor. They took their time to the point we had to buy a new vehicle elsewhere. Carmax has managed to lose my paperwork on my gap insurance as well, and I've had to do all the legwork of providing original documents to prove what they sold me. their lack of response and customer service is a joke once they sell a car they have no regards for you and they are downright selling crap cars and getting away with it. they will not help you once you are out the door. how they are getting away with it legally case by case is ridiculous. i Will never touch CarMax again. I been on several platforms against CarMax for their less than mediocre sales and practices read more

I was trying to buy a car there, key word TRIED. the old white mechanic with the trashy facial hair was extremely rude. he asked my wife multiple times if she was dumb?!?!? are you serious Carmax? while waiting absolutely to long to see a car(while I watched 11 employees standing around the parking lot entrance all smoking....? the other few where moving cars in the parking lot and just flooring the gas pedal every time... one guy did a mini burnout in the back where they where unloading.... so I guess the cars youre trying to sale have definitely been driven hard and treated like trash. I ended up leaving after seeing how the cars were being treated. I would recommend Hyundai of Killeen across the street. they took great care of me after such a horrible experience. NEVER BUY FROM CAR MAX. read more

recently purchased a car from carmax. a better process than a dealership. only got 1 key and no owners manual, employees didn't seem to care. once I get a second key and a owners manual, I will chang my rating. read more

my sister got a car from there and three days after getting the car she started hearing a sound from under the hood which was her top an bottom motor mounts CRACKED BADLYlet alone they gave her the car like that an mind you he engine is quite literally jumping out of the car they had also ran kept on pushing her the car back just to even run her miles out and the carmax warranty.After turning the car to carmax numbers of time they gave her the car back and said "nothing was wrong butare you sure it's not in your head" im sorry but hello??! we are talking about the car issues, carmax had even turned the car to toyota and they had given the car an said nothing was wrong. Now that we have brought the issue to carmax they refuse to fix the car or even do anything even about it so now we have to pay for the damage car that THEY gave to her. read more

The last two vehicles I have purchased were acquired at CarMax (Dallas/Killeen). Overall, I was pleased with the vehicles that I purchased, particularly my last purchase of a 2022 Ford Explorer. However, I do have a bone to pick with the sales rep at the Killeen location (Ryan). On my old vehicle that I was junking I had license plates that denoted my previous military service. I asked when I purchased my new vehicle if I could get them transferred to the new vehicle. Ryan said that shouldn't be a problem and he would talk to his contact at the DMV. I should have known it was only lip service he was giving me since I received plain new license plates in the mail today. Secondly, a few days after bringing my new (to me) Explorer home I discovered there was a five inch crack in the windshield on the passenger side. Unfortunately, non-repairable due to the crack being on the inside of the glass. My fault for not checking more closely. Probably will check out other car dealerships in the future. read more

Family member purchased car from them. There was a malfunction. He was told they would not repair it. They should have towed it back, repaired it , or offered a different auto read more

She looks BEAUTIFUL right? But let me tell you she is vey HOT inside, the day i purchased this vehicle i had to drive 4 1/2 hours back home half way the coolant light popped up "coolant level low" of course i stopped added coolant mind you it is in the middle of the night the dealership is already closed. I thought this problem was resolved. 3 days after the 30 day return police was up my A/C STOPPED WORKING (how ironic) I called and complained they sent me to a 3rd party machine shop, which my car is STILL NOT FIXED TODAY. YESTERDAY IT STARTED SMOKING FROM UNDER MY HOOD!! read more

CarMax - Car Buyers Near Me - Killeen, Texas

Reserved a car three days in advance. We were tight on time and decided to drive 7 hours instead of waiting 10 days to ship it to our location. Arrived at appointment time, but had to wait. Looked at the vehicle in the meantime. It had never been cleaned. Three days notice we were looking at the car and no one bothered to clean it. There was obvious body work done that was not disclosed. When you opened the passenger door it rubbed and made a popping noise on the fender. Wheel well liner was missing attachments, fender did not line up with the front bumper. It was obvious someone tried to replace the front fender. None of this was disclosed. Salesman did not seem to care we drove 7 hours to see a vehicle that was not as advertised. What else was wrong they did not disclose? We walked. Waste of a weekend read more

Terrible customer service. If you're looking to sell your car, look somewhere else. Called earlier in the week about having an appraisal done on my car and was told I need to make an appointment. Ok. Make an appointment for 2pm today (03/11) and showed up 10 minutes early. Get told they're running a bit behind but shouldn't be too long. 2:30 rolls around and still no appraisal. The appraisal appt on the board when I got there wasn't done either. Told the receptionist I was leaving and walked out. If you're requiring appointments, then why are people wandering in off the street? If you aren't, then why is your operator telling people you are? How hard is it to properly set expectations and honor appointments? read more

We were so lucky to have Natalie via phone in Phoenix, AZ and Jane Eden Taylor in Killeen, TX to assist with the trade in of one car and purchase of another car. CarMax offered us the most money for our trade in then every other place that we called. Once getting to the dealership it went fairly fast, about an hour. Only con was not super impressed with the cleaning of my new car but the manager offered for me to bring it back for detailing which I will do. Natalie and I had an instant repore. She was not like other salespeople that push and push and try to convince you financially what to do. She was knowledgeable, consistent, helpful, understanding and listened to what I needed. All and all it was a good and fair experience. The key for me was to have the car picked out and at the dealer and all the paperwork done online BEFORE I went to the dealership. read more

CarMax - Car Buyers Near Me - Killeen, Texas

I started vehicle pricing with local dealerships and encountered endless number games and high pressure tactics to push me into either payments I wasn't comfortable or vehicles that weren't truly what I wanted. Carmax was recommended to me and after a week of stressful searching I opted to try them. I would and have already recommended them to friends simply because they are not only personable and knowledgeable, they do not work for commissions and WANT you to leave happy, be comfortable with your decision, and they will make sure you get the vehicle you want without pressure or obligation. I started online and found the vehicle I liked but it was in Houston (I'm in Killeen). The vehicle was brought to the Killeen store at no charge. It was perfect. From there we started the paperwork and I left with the vehicle I loved without any headaches. They are friendly, professional, and NO PRESSURE. All numbers were truthful and up front, no hidden fees, no haggling, and their service plan exceeds others. On a personal note: females tend to feel intimidated by "the high pressure number manipulations and car speak" that sometimes can be encountered when buying or repairing a vehicle. Feel comfortable in knowing you will not experience here. I will buy again through Carmax. Abs read more

CarMax - Bruce and everyone at Carmax we're awesome to work with. - Car Buyers Near Me - Killeen, Texas

Just spent 30 mins walking the lot. Walked in through the lobby... and back out again. Not a single person tried to help us, not even a hello. read more

Smooth and easy process! Got my car appraised online and showed up to my appointment. Sold the vehicle easily. I spent 2 hours looking and test driving different cars. Jody spent time with me and didn't rush me through the process at all! Ended up getting a cute Kia Soul. read more

Ms Jordan was the bomb! I sold my vehicle through them and she was incredibly professional and responsive. She had answers to all my questions, and made the process fast and painless. I highly recommend working with Jordan! read more

I had the pleasure of having Vanessa as my sales associate. She was professional, knowledgable, and best of all, she was quick. Unlike traditional car sales associates who drag out the process of buying/selling a car. She made the process easy and quick. I will definitely be seeing her in the future for my next vehicle purchase! read more

No customer service. Went online and obtained a estimate to sell my car, made an appointment for 7:30 PM. Took my car there to sell but was told that it was too late and to bring it back tomorrow - then why do they offer appointments? read more

Good location. Traded in a car with this location. Beware of Matt the "manager" and you'll get great service.

Had a really great experience selling and buying a new van here. Carmax has changed the way I conceptualize buying a car. Special shout out to Vanessa who was patient, kind, and very friendly throughout the process. Really a great place with good people. read more

I can't say enough how pleased my Monday turned out here!! Great bunch of guys!! If you can do any work with Bruce and John, you're one lucky customer, but I'm sure anyone can take good care of you. read more

I conducted the online appraisal process which was fairly easy. I was very excited to have the same sales person (Ben) as last time I bought a car and had glowing review. They verified my trade and I had $2200 positive equity so all is good right. They run my credit which I know is good and I have very strong income. I looked at the truck and loved it and thought I would be driving away in a few minutes. Well apparently Carmax made me initial I understand if they could finance me none of the other 5 lenders with far better rates could even compete. My numbers come back immediately for 9% - 12% with Carmax and they refused to send to anyone else even though I know I would be 5% with chase. I was giving the option to take the financing and get another deal on my own in 3 days. Carmax this is predatory lending and you have lost your damn mind to try to trap a 2 time prior customer. The whole notion that I'm going to have good credit, positive equity and excellent income and pay double interest is predatory and in bad taste. Guaranteed sale lost to greed. read more

VERY DISAPPOINTED IN THE ENTIRE EXPERIENCE. 1. Made and confirmed appointment to test drive a car. Arrived even a bit early after 1 hour drive. Car not ready. Waited 45 minutes to finally drive it. 2. Had to sign 4 page document to test drive. Lots of rules. Many in ALL CAPS THREATENING YOU. Limit of 20 minutes drive time. I think I need more than 20 minutes to decide on a $45,000. car. 3. Returned after test drive but salesman had to return car back to the gated area on lot BEFORE being too concerned if we were going to buy it or not. This took 15 minutes. 4. Said they took Chase financing but Chase said they do not have CarMax as a preferred dealer. 5. Stated their rate was the lowest so noting else was offered in their computer even though I was holding a lower Chase rate in my hand. 6. Brought car around to deliver but car still dirty and had window sticker goop on glass. While service guy from back picked it up and worked it over...delay of 20 minutes. 7. Loaded in a $150. processing fee on contract without even mentioning it beforehand. 8. Car was overpriced even according to exact comparisons of same year and features at their OWN CarMax locations out-of-state with LESS mileage but wanted to charge a transfer fee instead of simply adjusting price. ...and they wonder why the public hates car dealers. read more

Originally, the process seemed easy and great. We were able to pick our car and have it shipped to the Killeen location. The car arrived and we went in for a test drive and begin paperwork. We completed the paperwork up to financing. We were told to come in the next day and they would complete everything within an hour due to the fact they were about to close. We agreed arrived during lunch break the next day to complete everything. The lady they gave us took over 3 hours and caused issues with work. This is just to get financed, all other paperwork was completed. We finally complete everything. This purchase happened on 8/19. It's currently 10/24. The temporary tags have expired and Car Max is now stating that they were unable to get the car registered properly. We were pulled over and told due to expire tags the car would get towed. Car Max has been zero help in getting anything resolved, they just speak in circles and jump the call from one another. They won't extend the temporary registration for the issue they caused. DMV won't extend either without proof it passed inspection, yet we're not allowed to drive it or it will be towed due to lack of registration. This has been the worst car buying experience ever. I have purchased many vehicles and traded 2 I for this one and I've never had so many issues. read more

DO NOT WASTE YOUR TIME HERE!! GO TO THE AUSTIN LOCATION. Matt was my sales person. I found a car and was approved for my choice of vehicle. My vehicle was located in Houston and I had to wait up to 7 days. Matt told me he placed in my request. I called on the 7th day because I didn't hear from my sales person. He wasn't available. He text me 3 hours later to tell me that there was a system failure and the Houston location sold the car. A TEXT??? No Follow up call, no follow up on the vehicle, and you send me a text to say you're sorry? Hmm, sorry yes indeed. That's not all. I contacted the service desk and the supervisor told them to deal with it because she is too busy to take my complaint. Too busy for a customer at an issue that your store caused. Lol! Welp, I say to go to Austin because my last experience was great and wonderful. Killeen store customer service and follow ups is dirtier than the cars they have on their lot. Austin takes care of their cars. Better service and better cars. Go there. read more

Excellent experience, sales team is remarkable! Was able to get a fair quote for my vehicle & the appraisal process was quick. Sold my vehicle without any hassle. read more