Our experience at Cleo Bay has always been amazing. Everyone in the Service Department treats customers with respect and kindness. They always greet us by name after our decades of buying our cars from them, and our services are always done well.We recommend Honda and specifically Cleo Bay to everyone who needs a car or service. read more

Mr. Parish Malone and the service staff are always professional, friendly, and helpful. Service on my Honda is always done proficiently. Im always kept updated on the service as well. Mr. Malone ALWAYS goes above and beyond. read more

2023 Cleo Bay misdiagnosed my car TWICE! After Having my car towed in 3 times car was Diagnosed as "coolant leaking into cylinder" needs new gasket, only after requesting to speak to GM Brian tell him if they could not fix the issue I was calling corporat. His response was not to "Threaten him!" First Diagnosis 7/17/23 (Battery Second Diagnosis 8/14/23 Fuel Injectors Third diagnosis GASKET FAILURE FAST FORWARD TO 6/2026 less than 3 years and less than 40,000 miles later Diagnosed GASKET FAILURE DO NOT GO HERE FOR ANY GASKET REPAIRS!!! I asked to speak to GM several times via email, NO RESPONSE.. questions to Service Manager AVOIDED, emails went days to be addressed, asked to visit with GM and himself when I arrived 6/2! GM walked passed me twice into Service Managers office and I was IGNORED and not spoken to. Still ignored. Denied request work previously done via email by Service manager and still NO response from GM Brian and I sent him a certified letter via mail. Horrible management ALL the way around and even worse SERVICE DEPARTMENT If you want an expensive Gasket repair to last longer that 40,000 miles DO NOT GO HERE! read more

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14 years ago I bought a Honda Accord from Johnny Walker. After 150k miles, it still runs great! If you're looking for an affordable and reliable car, then this is the place to be. read more

Cleo Bay Honda - 150k miles on my 2012 Honda Accord. - Auto Repair Near Me - Killeen, Texas

Dealer did not want to sell me the CR-V Hybrid Sport. Went to buy the new CRV, sales person refused to take my trade-in or do any kind of paperwork or an offer. Dustin did not give me any good information to do business with this dealer. Good luck selling anything if you refuse to take fairly new trade-in vehicles. Valued my trade-in at $15k, KBB.com value is between $30-$33k. Total wast of time to do any business at this dealer and Dustin. read more

Cleo Bay Honda - Auto Repair Near Me - Killeen, Texas

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I got a recall notice from Honda via email so I made an appointment and came here but they said they cannot do it since they don't have a parts that notified me for recall etc. It's a bit confusing since the email said it's available but the dealer actually doesn't have it... Make sure when you get a recall you call the dealer whether they have that specific parts or software. Despite the confusion, the service person took care of it fine so I'll give them 3 stars. Hope they won't sent me a notification until they actually have it or the locations should be available for only places that carry the recall parts. read more

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took my car in for service and received very rude remarks from a little man in service department that had a napoleon complex. I'll never go back read more

Employees are nice enough, but they seem a little unequipped for newer buyers. They will try and convince you that you can't get any better financing than the Honda 6-7% even if your credit score is over 800 read more

Took my Accord (46,000 miles on) in for an oil change and to have the air flow motor checked due to a clicking noise. When I got to Honda the clicking noise had stopped so the technician stated they couldn't do anything to check the it, but just a few mins later he asked if I wanted to have the flow motor checked for $180!!! I said I thought you said there was nothing that could be done since it wasn't clicking, he said "that's right". I told him no! Just the oil change . After the oil change was completed the technician called stating one of my tires needed replaced due to a screw in it, (they wanted to charge over $200) and my breaks were in the red (needed replaced) I declined to have them do anything besides the oil change. I later took the car to a reputable tire place who told me the tire did not need replaced, and they plugged it. I took the car to a reputable break place who stated my breaks were fine!!! I will never give this place my business again and I would never recommend them. read more

Had a simple to fix issue (in my eyes at least) a few months after I bought my new Accord. The service department wouldn't help me and the salesperson that sold me the car was no longer employed there. However, Ryan B. From sales stopped what he was doing and promptly solved the issue with common sense and a smile. Ryan B. Is a gem at this dealership, however the service department desk needs some work. read more

Cleo Bay Honda - 2024 Accord purchased from Cleo Bay - Auto Repair Near Me - Killeen, Texas

Bought a car from these guys years ago. Called another dealer further south and just needed a key cut... got some front end person who didn't know anything and had to check with an advisor to get any answers. Then they couldn't give me a price without the vin... ? So called up Cleo and wham bam thank you mam. Got the answer in seconds no vin just year and model. Going there. read more

Their employees suck and their prices for things especially "labor" prices are a joke to say the least . My daughter went for an oil change n tire rotation Lance wants to charge her $228 total saying $170 is for labor LMAO WHAT A JOKe ! I will continue to tell everyone how horrible this dealership is read more

Absolutely horrible experience. Great car, but I took it in for a tire patch, and then the next day the same issue i go back and they say it was nails in a different tire, and now just again something else in one of my tires. Not sure if its just a string of bad luck but i think honda is up to something and they charged me twice to patch the tires, im not going back a third time or probably ever again jmo read more

horrible dealership. they are over priced and don't like to do busines. I took my money to Grapevine honda and the experience was awesome. paid 5k cheaper for a new vehicle! read more

I would like to express my sincere gratitude to a wonderful Service Advisor by the name of Jonathan Endl. He went round and round with my extended warranty company to help cover my engine and was able to achieve a successful outcome. He treated me like his own family and took great care of me throughout the month long process. He communicated with me every step of the way so there were no "surprises". I will be buying my next vehicle from Cleo Bay Honda because the level of SERVICE is what matters most, anyone can sell a car. read more

Just because you have an appointment, doesn't mean the car will be looked at that day. I took my car in on a Monday to have a warning light fixed. I was told that they were backed up with people who had dropped off their cars the week before and they had appointments too. So if I needed transportation that day, I had to rent a car. The first few days were covered, but after that I had to pay and there would be a hold on my bank account to cover the rental. The diagnostic was going to be $185, so I can only imagine what the whole bill would be. I told them I wanted my car back and the service agent told me that few others would be able to fix my warning light. I don't appreciate being strong-armed into getting my car serviced. This feels like a scam. read more

Phil got me out of a tough situation with my lease and into a 2025 CRV EX, I really appreciate the time and effort he took to get me exactly what I wanted and explain everything to me step by step. Would recommend him if anyone is looking to stop here :) read more

We took my wife's suv there to get it detailed. The detail people are a joke. Very sloppy and unprofessional. Then left their personal trash in our vehicle, did a shoddy job. Won't never go there to get any of our vehicles detailed. The sales people are good and the finance guy even better. But not the detail shop. read more

Cleo Bay Honda will NOT "make your day"! I recently purchased a certified pre-owned certified Honda from them, and what started off as a fairly smooth transaction soon turned into one of my worst car buying experiences. The whole process felt rushed, as if they were more concerned with closing the sale than ensuring customer satisfaction. I'm fairly confident my salesman was more concerned with his upcoming retirement in October than providing any quality service. For the number of years he's been in the business, I expected him to have more knowledge about the pre-owned certified vehicle and SOME knowledge of selling/financing a vehicle. Whenever I had a question, he seemed to be at a loss and would respond with "let me see who I can ask." Add that to his laissez faire attitude and the whole situation became rather irritating. Also, my salesman never did a walk-around/walk-through of my vehicle with me before I left. Since this was a certified pre-owned, it would have been helpful because we could have further discussed the chip in the windshield. On the test drive, he said "oh yeah, it looks like it's been repaired." Later, I would find out that it had not been repaired and was not noted on the certified inspection. I had to drive back to the dealership (55 miles away from me) to have them repair the chip. Yes, part of this was on me, but I'm also concerned as to why this was not noted on the certified inspection. In general, communication was seriously lacking; there was little to no follow-up, and getting a response to my calls or emails became hopeless, especially with the finance department. On top of that, I have yet to receive a copy of the multiple e-documents I signed with the finance advisor. This has only added unnecessary stress to the process. If you're looking for a dealership that values customer service, attention to detail and excellent communication, I would highly suggest AVOIDING Cleo Bay Honda. read more

PLEASE READ!! I HIGHLY recommend you work with a Mr. Lance Fox (Service Advisor)! I have a 2017 Civic that i maintain and do the service myself but i was having some trouble with my Honda Sensing features and he was very professional in getting me taken care of! Another shout out to a young man, by the name of Dustin, Service Technician, that did the work in such a timely manner and was very knowledgeable in his job, explaining to me how everything works together and what i can do to keep my car in better shape. By far, the best professionals i have worked with, between purchasing my car and having servicing done up and down Texas and New Mexico. read more

My advice is to just stay away from this dealership. The sales department is very friendly, service department people are like most, they are not there to chum it up with you. So nothing much to say there, that's just the way it is in the dealership world. My issue is with a couple of things. I had a lease Honda Odyssey and I paid for all of the protections possible. It was a lease so I wanted as protected as possible for when I had to turn the vehicle in. I made my first oil change appointment when it was. With an appointment it took over 4 hours to get my van back. The second appointment was much faster at two hours for an oil change. I would have never paid for the services upfront had I known what a headache it would've become. Fast forward I decided I was done and I wanted out of my lease. I tried to trade my van in on a Ford F-150. We were way under milage and I had traded my 2020 Ford Ranger in on the van so we were well in the black on our loan. Johnson Brothers Ford of Temple Texas offered me nearly 3,000 dollars as a trade value on the van towards the F-150. Unfortunately they could not go through with the trade because Honda refuses to allow another dealership to purchase their lease vehicles. (I learned that it's quite popular practice). So the salesman helped me get into my Ford F-150 without the trade value and told me that I should run to Cleo Bay where I got the vehicle from and said they would most likely just cut me a check for that amount and buy back the van. Especially since it was such low mileage on the van. NOPE!!!!!! They actually appraised my van much lower than Ford did. That leads me to believe that they don't value their own vehicles as much as other dealerships do. I had to PAY, I said PAY to get out of the lease when I was definitely in the black by about 9,000 dollars. For would have given me 3,000 understandably. It was a trade vehicle and they always lowball you. I'm not new to the car buying business. In short, please save yourselves a lot of time, money , and hassle by going elsewhere. I really hope you head my warning. Thank you for reading my vent!!!! read more

I came for an oil change and was given incredible customer service! I was in and out under an hour! Brent was extremely helpful and even explained to me what my car will need in the future. David was helpful and nice as well, he even offered to have my car washed for me! read more

Service, took my CRV in for a possible recall plus I was having an issue with power steering. This is the 3 Honda I have bought from Cleo Bay. I could not get an appointment till Friday unless I did a walk in. I walked in and the young man at the counter was texting or playing a game. He told me they don't have parts and probably won't since they've been waiting a year on another recall. I explained the issue I was having, he basically blew me off. I left, I called Honda they explained the process for the parts which included having the car inspected. So I called Round Rock Honda got in the next day, they found an issue with the battery,fixed it under warranty. I will not go back to Cleo Bay service even though it's much farther. read more

They want to charge you a diagnostic fee before they will do any warranty service. And they won't refund you the money if they found out it is not covered by warranty. I tried talking to the advisor but he said you don't expect us to check the vehicle for free. (Even if it is still under warranty?!) Don't go to this place, try another dealership and I found one that is in the north that won't charge me to check my vehicle and offer better service. Avoid this place at all cost, It is not worth the trouble. read more

This is a review of the service department. Brought the car in around 1pm on Memorial Day for an oil change because my husband had a coupon for a $45 oil change. He also needed to get a hole in his tire plugged, and for that, they were gonna charge another $20. The issue we had is that 4:30pm rolls around, and no one called up to update us with the vehicle status. We call and are unable to get anyone and leave a voicemail. Then, after calling 3 times, we got ahold of someone who tells us that the service department is closed and that we are unable to pick the car up since it's locked up in the garage. We are then put on hold so they can call the manager at home to find out what is going on. They basically they told us we could not pick our OWN car up and that they had no idea if the service was done or not. We ask if we can pick it up and take it elsewhere for the oil change and she tell us she doesn't know if the car is in the parking lot because she is in the building, and cannot walk to the window and look? Finally, we decided to just drive up there and look for ourselves because no one was of any help. We drive up to see both his car sitting in the lot and the garden wide open. How do you service a car and not let anyone know, and just leave for the day? Once he picked up the car, he was charged $68 for the oil change, but after complaining about all they hassle they put us through, they refunded it. We always seem to have issues like this when he brings his car here. They never call and take 4 or 5 hours to change the oil. For us, them just deciding to keep the car overnight without any notification was the last straw. We aren't ever coming here for services again. Why when we can go to any of the oil places and walk in and get it done in 15 minutes? This place is very unorganized and unprofessional. read more

Lady was very pushy .. never had to hand over driver licenses . Walk in Waco the guy like take the keys take it for a spin . I drive a suburban so it's sitting there we naturally going to come back for it . It's a no for me . read more

This is my second car I have bought from Edwin! He is amazing guy and has always done me right! Best car buying experience I've ever had! Never pressured and he was always ready with every change of mind I have. read more

Cleo Bay Honda - Auto Repair Near Me - Killeen, Texas

Well I must say this was one of my BEST vehicle purchase experiences! Liz & Rhianne handled everything from initial inquiries to test drives to pricing and delivery with SUPERB professionalism, yet still very personable and knowledgeable! They TRULY made the experience sooo smooth and seamless and NEVER did they EVER go that "pushy - sales person" route! The Sales Manager (I think his name is Mark) was flexible and made some adjustments that helped "seal -the-deal". I used to go to Cleo Bay for service for my previous vehicle and always had good service (especially with the check out lady who's name escapes me, but she is on her P's & Q's and always with a smile and great sense of humor). I highly recommend Cleo Bay for Purchase and/or Service! read more

I have seen some complaints about the same problem with appointments. What is the purpose of setting a appointment up if when you arrive they tell you there are multiple vehicles in front of you. Also who charges a diagnostic fee on a vehicle that is under warranty. Terrible ‍ read more

I took my mom to Cleo Bay when she was ready for a new car. The process of buying a car took all day and even at the end of the process they try selling you all kinds of extras. I was even told that he cared about his mom and had her add the extra maintenance package to which I replied "Are you suggesting I don't care about my mom if I don't think she needs your maintenance package". My mom might put 5000 miles on her car in a year and that's if I drive it when I come to take her on vacations to Austin or Louisiana from central Texas. For $1300.00 she would only get 3 oil changes and tire rotations that way and she could pay for them out of pocket for around $300.00. Three years in and The SERVICE DEPARTMENT has really let me down. My mom took her car in for routine service and was told she needed a new battery, brake flush and cleaning and adjusting brake shoes on a car that has 13,500. miles on it. The bill came to $423.82 by the time they added what they did. My mom is elderly retired military and has no knowledge about car parts and services and made to feel like she might breakdown on the side of the road without such services. Today we will look into trading in her car with a different dealer brand and will never do business with Cleo Bay and/or Honda again. read more

Great folks and a good deal again as we just bought our 6th Honda and 5th car from Tony Pagen (seriously, talk to Tony as he's a great person to work with). As everyone knows, it's buying a car. This is the process; however, they seemed fair and willing to negotiate if your courteous and know what you can do. One note that I have said before, I continue to recommend Tony Pagan after working with him for the past 4+ years. He went and continues to go the extra mile! Be realistic, patient, and it will be a good experience. Of course, Tony made that all better for my wife, my son, and myself. read more

My wife and I stopped into Cleo Bay Honda late last month. I had been researching CR-Vs online and had visited two other Honda dealers; and had communicated by email with a fourth. I had also been researching used cars as well as Toyotas as a back up, I had settled on a Honda CR-V EX, Molten Lava Red; but we were not ready to buy until mid-March. I also knew that the color I wanted did not last in inventory very long. We were promptly greeted by a friendly sales rep, named Kim. We saw the car that we wanted, but told her that we were not prepared to buy any car that day. We were also helped by the Internet Sales Rep, Edwin. Before we left the dealership, the manager made us an offer which we could not pass up. I knew what a good and a fair price was for the CR-V from my research and we got a good price for the car plus twice what I expected for a trade-in. We received an excellent interest rate on the loan, as well as an unexpected offer from the manager. The teamwork by the sales staff; the excellent customer service; and the manager's creativity led us to buy the car sooner than we had anticipated. We are pleased with the deal that we received and we love the CR-V. The follow-up service was better than we expected. We have never had a better experience at a car dealership than we had with Cleo Bay Honda. read more

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In short: great, friendly service, and took care of things rapidly; I'll be going to them any time I need anything done. Why I came to Cleo Bay Honda: I had a rough go at it with my local Honda Dealership in Oklahoma City: there was a recall on my car that they refused to service on two separate occasions. After the lack service that I received, my car eventually began experiencing trouble with multiple items. I took my car to Cleo Bay Honda, had a quick consultation with Joshua Justice (JJ), and we had my car in the queue to be serviced. They took care of all of the issues that day, and I was able to pick up my car after work; all warning lights were gone, and have stayed that way ever since. I couldn't be more complimentary of Joshua (JJ), and his team. They took care of me quickly and proved that they are the place to have my vehicle serviced, without question. read more

They try to overcharge for services, the staff is rude and uncaring. One woman couldn't even be bothered to look up from her paperwork when I walked in the office while she told me to just wait by the door. Save yourself the trouble and go somewhere else for your car service needs. read more

Service department is trash. They said they remedied my Honda Pilot and updated the automatic engine cutoff and it still does it. I question any work they do. DO NOT RECOMMEND. read more

My husband and I went to this dealership to test drive a new vehicle. When it was time to go over pricing, the sales person become irate, angry and unpleasant when we asked if they could match or beat a competitor's price. It was a negative and unpleasant experience. read more

HONDA INSIGHT 2012 HATCH BACK HYBRID I came here a month prior to get a tune up. The employee told me my car doesn't need one and to come back next time. A month later my vehicle died. I got it towed in. They did a diagnostic and I believe they charge me about $120. At first, they said I needed new sparks plugs and ignition coils, so basically a tune up. They was going to charge me about $750. Which is fine because I'm moving and I needed it fix. Later on that day they told me I needed to replace my entire engine because I had blown my engine. I do my own maintenance. They told me I didn't know what I was doing and its my fault. The quote was going to cost me about $3500 to repair/ replace the engine and the piston. Honda Insight had a recall in 2012 for the pistons. They wont grant the repair since it was an old recall. The recall occur before I own the vehicle. I said no and I got it towed back to the house. I bought new spark plugs and ignition coils. I did my own labor and it cost me $400 plus. Once done the engine starts up like new. I drove about 1300 miles from Texas to California. I had no issues the car works fine. Cost Towing to and from Honda $200 Diagnostic fee $120 so it cost me about 320 before I even had a chance to work on the car. Pros: Jennifer was nice and helpful. David Shuttle me home. Very friendly people. Con: Everyone was nice and helpful until they got my money and no longer needed my service. They stop answering my calls and questions once i told them no. I just needed a tune up but they wanted to up sale me an entire engine. read more

Cleo Bay Honda - Car getting towed - Auto Repair Near Me - Killeen, Texas

Very happy with their service. My Element has well over 200k miles and I need a service department that knows how to keep an older vehicle running. So, I Highly recommend this dealership for service. read more

Beware of Cleo Bay Honda I made an appointment with Cleo Bay Honda in Killeen, Texas to get the AC on my car fixed. It took a week to get an appointment so for a week I drove around 105 degree heat in central texas while I patiently waited for my appointment. I took off work and showed up at my scheduled time and was told that they were too busy and that they may be able to get to my car in 3 days. Since my appointment clearly stated that I would wait for the repairs, I was unable to leave my car there without more notice. Now I still have a broken car and a wasted day off from work. They sent me multiple reminders to be on time but nothing about not being able to actual do their job at the agreed open scheduled time. They offered no resolution and did nothing to help. I wouldn't even buy a Honda car at this point. It's pathetic that an appointment means nothing. I would have rented a car or had someone pick me up if they had bothered to let me know that they could not manage their calendar. read more

First, I want to say that I have owned Hondas and Acuras for years and have been a loyal customer because of the quality of their products and honorable service. So posting a rating of just a one star is very disappointing for us. The reason for the one star is because of their service department, specifically speaking, Cleo Bay Honda in Killeen. I had my civic worked on for a replacement of a part. After the service was complete, I noticed oil leaking. I had it checked out, oils replaced, and found out it was a leak near where I had the work done at Cleo Bay Honda. This had not occurred until after the work done there. I then called the service depart twice about the issue, then took it in, just to be told if I wanted it fixed I would have to pay for that specific repair. Regardless of the relationship between the first job and the sprung oil leak. The service manager that I spoke with had zero skills in problem resolution and went straight away into damage control. Up until this point, the Honda motor company (and in several states), their dealerships, and service departments had been a positive experience and the best value amongst any other car brands that I had ever dealt with. Cleo Bay Honda in Killeen Texas has severely blemished that reputation. I will travel to other Honda or Acura dealerships and service departments to conduct business than to repeat my business at this location for the sake of convenience. Bottom line. Stay away from any kind of mechanical work, services, or business dealing with the service department at this location. There too are many auto shops in the Killeen area that provide quality and honesty in their work to be dealing with this greedy location! read more