WHAT A RIP OFF! To make this long story as short as possible, I called Chuck's Garage and told them I needed to have AAA tow my truck there to see what the problem was. I told them that the engine starts, but was riding rough and acting as if it was going to cut off. I thought maybe I put some bad gas in it. My second thought was, maybe I needed a major tune up (since it's been a while). I agreed to pay them $102 to find out what the problem was. So, after they start looking at the truck, Andrew calls me back and says the mechanic has an "idea" of what was wrong with it; but needed to do a different diagnosis for an additional fee. They should've said this was a possibility from the beginning. He then told me that he "believed" it was a bad timing change/belt (or whatever you call it). He said the fee to do the second diagnostic was $600 (which was 6 hours labor). This second diagnostic was to check and see, but it wasn't guaranteed that this was actually the problem. When he gave me the cost of second fee, I immediately refused to pay it. Who has $600 to spend on a MAYBE diagnosis? If I agreed to do the diagnostic and that's not what the problem was, I would still owe $102 (for the first diagnostic to NOT tell me what the problem was)... WHAT?? I would also owe $600 (for the second diagnostic). If I then agreed to do the second diagnostic, it would be $700 plus $2300 to fix the timing change/belt. Well, I'm not rich! So I can't afford $700 on a hunch that may not even be the problem. When I told them what my truck was doing and why I needed to have it checked out, that should've given them a general idea of the few things that could be wrong with it. If the guy had told me from the very beginning that if would possibly need a second diagnostic, I would've refused the first diagnostic. I'm not a mechanic, nor do I know anything at all about cars. So, how was I supposed to know they wouldn't find the problem (which is why I agreed to the diagnostic test in the first place)? I just wasted money and one of my AAA tows for absolutely NOTHING. I guess they have to keep the money coming in some kind of way. Yeah, it's $102, but that's money that could've been used elsewhere. The truck is still not in running condition. So, I'm back to square one. Thanks a lot! IN RESPONSE TO CHUCK'S MESSAGE.. In the third paragraph, you say that I approved the diagnostic with my signature. Yes... I approved the FIRST diagnostic ONLY. I paid for a service I DIDN'T GET. It's not rocket science! Maybe you guys should be honest and let people know upfront that there's a POSSIBILITY you'll need to do additional/more expensive test. If you had told me this, I would've had you guys do the first test. Then, you wouldn't have my signature at all. LASTLY: Him explaining what the mechanic has to do to diagnose the problem with my truck is TOTALLY IRRELEVANT to the fact that I paid for them to diagnose it and they didn't. End of story... read more

Chuck's Garage - Chuck's response on the Google review... - Auto Repair Near Me - Killeen, Texas

Hands down, the best mechanic shop in the greater Killeen area! Professional, dependable, honest, and fairly priced. Clean and comfortable waiting area as well. Dylan at the front desk will make sure that you're taken care of!! If you have car trouble, you've gotta call Chuck's!! read more

If you need an auto shop you can trust, look no further--Chuck's Garage is the place to go. The mechanics are honest, thorough, and clearly pride themselves in their work and their business. The guys at Chuck's Garage are down to earth, approachable and provide excellent customer service ensuring that you understand the repairs needed and why. Their prices are fair, and they always go the extra mile to make sure your vehicle is in top condition. Plus, while you wait, you can relax on their comfy couches in the waiting area, making the experience even more pleasant. Overall, Chuck's Garage is the only place I trust with my truck. Whether you need routine maintenance or major repairs, you can count on them to get the job done right. read more

i have used chuck's garage on numerous occasions and the service rendered has always far exceeded my highest expectations. their respective price points are extremely competitive with no surprises and kenny and chuck's garage go out of their way to accommodate your busy schedule with no surprises ever happening so if you want the best quality service that money can buy forget about the rest and call the best via telephone number (254) 554-5445 for all of your respective automotive needs from bumper-to-bumper service offerings to get your vehicle fixed correctly the first time!~~~~ joseph d (dave) pratt read more

Had an issue with my car, so I called Chuck's Garage. He saw me that same morning and had the issue fixed within an hour. Great customer service and I will definitely go there in the future! read more

Had my trailblazer worked on a few months back. It was having some issues with a loud banging when I drove on the highway. They didn't fix the problem after having the truck for a week. Brought the truck back, I didn't get the truck back for another two weeks. When I got my vehicle back the steering wheel would switch on its own. I would be driving and it would just switch to one side then switch back regularly. My friend recommended this place to me but I recommend ppl find somewhere else to go to. read more

Super satisfied with the service received @ Chuck's! I had a list of items for Chuck's team to take a look at on my 2004 F-150. The extremely nice lady running the office was 100% honest with me and let me know that they were extremely busy and had vehicles parked out in the street that they still needed to check out and it would be right at 2 weeks before they could check my truck out. She was pretty accurate with that timeline. They checked out my truck and got me a quote (their phones were having issues - so she worked with me via Text (which was awesome as I could handle this all the while continuing my work day!)). She provided me both a quote and ETA of the repair which I promptly agreed to. They had my truck wrapped up & ready for pick up just a few business days later. I picked my truck up and the same nice lady gave me a run down of my repairs and their findings as well as instructions that they put dye in my A/C system so if I had issues just give them a shout. I drove the truck home but still had concerns with the A/C. I texted her and she told me to drop the truck back off. Shortly after our exchange I dropped the truck back off - but had another lengthy discussion about what I was experiencing. Chuck's team took another crack at my problem (Basically the A/C had no freon leaks, and would at times take upwards of 30 mins to cool the truck off. It just didn't cool like it used to.) Within just a few short days - I was given my diagnosis - I wasn't crazy!! I received my quote & ETA of the repair just like last time and Chuck's team delivered once again! I definitely got what I paid for. And like many others - I am a satisfied/happy customer. Definitely my new go-to mechanic! read more

I have previously rated Chuck's garage and I know Chuck, i've worked with him quite a bit on my vehicles he knows them intimately and has saved me thousands of dollars in the long run and the only reason why I am writing this at one star is so that you will read it, He and his staff are relentless and honest, he doesn't overcharge, as long as you understand that he has a business to run and employees to feed, if you want to know the truth about his business ask his employees because most of them have been around a long time, and it's more like a family than it is a business read more

Wish I could give it a 0/5. Take forever to work on your vehicle. Different excuses everyday. Never on schedule. Been a terrible experience for me. Supposed to get the truck back tomorrow so let's pray the work is atleast done right. If truck stays 1 piece after I get it I'll honestly be surprised judging on the experience. I'll post tomorrow the new done date they come up with Bcus I know it'll change 100%. All this over a axle & bumper.... Id steer clear from these cats. Truck been there since the 1st week of November & it's now February 1st & did I also mention they've already collected well over $10k?? I'm not a happy camper read more

Chuck's Garage - Auto Repair Near Me - Killeen, Texas

I left unhappy and left a review reflecting that. Chuck called me within 24 hrs to discuss my dissatisfaction. After working it out he offered me a refund. I'm not suggesting anyone go in and demand free service, but I will say that I believe him to be a straight shooter, interested in return business. Had I not moved already I'd use this business again. read more

First thing I noticed was he answers the phone which I find great!!! Also upon entering the office it was clean and tidy which I've been in some that were just nasty. Service was great, listened to all my issues. Also he towed my car the 2 gentlemen that came were very fast, curt IOU's, respectful, Took great care of my car. Great service. Got my car inspected, oil changed and looked at some issues my car was having. I even got my friend who brought me to pick up my car to get her car inspected right then. I will go back, true honest mechanics are hard to find especially being a girl. Thanks for the HONESTY & Great service. read more

Andrew and his team went above and beyond helping me get my son's engine replaced. Can't say enough great things about them, saved me thousands of dollars. I really appreciate the effort he had to put in with the warranty company to get it covered. Great team!!! read more

Called up Chuck's because I prefer to support local shops & had seen all the positive reviews they had received. I was not in town at the time of the repair & Andrew @ Chuck's arranged a tow, was accurate with his assessment of how long the process would take & charged a fair price. Another shop wanted to replace my entire power steering pump & assembly, Chuck's said the pump was good & it was the hose. I appreciated their honesty and the quality of work & service. Definitely would recommend & will be returning for any car repair needs I have in the Killeen area. read more

Work was not done properly, they didn't call the number they. I feel completely taken advantage of. Please look around I'm sure there's better out there. read more

Chuck is amazing! I took my car in after making an appointment. I had to wait at the shop because I didn't have a ride home or a way to go back and get it. As soon as I walked in, Chuck was there. We went over what was going on with the car. Since he knew I was waiting, he offered the tv and told me there were a lot of channels and to make use to the kureig. I had a ton of homework to get caught up on so I did that while I waited. The waiting room is so clean, it's comfortable and inviting. Once he took a look at the car and fixed it, he went over everything with me, broke down the reasoning for the charges, and gave me an estimate for brake work that I need to have done. Bottomline... this is the best shop I have ever been to in all the places I've lived. You feel welcomed and appreciated. This is a place you can trust and that's important when you're looking for a mechanic. read more

The best auto shop in Killeen. Ive been tired of/disappointed at franchisee auto stores in Killeen. They always quote/suggest u unreasonable price for unnecessary services. I didnt know who to believe where to go. Im doing my best to take a goos care of my car but I couldnt trust those stores since every store tell me all different services with various prices. So I yelped to find a reliable store and finally found Chuck's!!! I was amazed by the others' review and decided to give it a shot. Well, ppl were right. Dana(I believe its her name.) at the front desk was very patient and nice to explain me about what kind of service my car will need, how much it will cost and how it is gonna work. Ive got services for transmission fluid & coolant change, front brake pads&rotors replacement. Im very satisfied with their fast service, resonable price and great customer serivce. Oh, also I needed wheel alignment service but they didnt have alignment machine so they sent me to another store for that service and I had a great experice with them also. Perfect! read more

Chucks garage is by far the worst garage I've ever been to in my life. I was scammed out of thousands, and they tried to scam me out of thousands more in order to fix mistakes they'd made. I've never seen an like it. Worst experience I've ever had when it comes to vehicles. I wish I could give them a negative star rating, but it makes me at least give one star. Just don't go there. You'll regret it! read more

I should have done this over a week ago! I went to see Chuck after I was told by Nissan that the work my car needed was going to cost $1100. My little sister in NY got on Yelp and found Chuck for me!!! Yes I know all the way in NYC. I called and talked to Dana and immediately fell in love with her! She is what customer service is all about! Nice, respectful, helpful and confident!!! She gave me an EXCELLENT quote including parts and labor and even went above and beyond to find me parts at a lesser cost!! I can go on and on about how awesome this guys are but the best solution is for you to experience them yourself!! I've never been to a private or dealership shop that has been this nice and professional!!! My car is running better than good!!!! If you need work done in your car please, please do you and your pocket a favor and call Dana to make an appointment with Chuck and his crew. It will be the best decision you'll ever make!!!! read more

Overall excellent experience. My truck broken down on the interstate while on my way to Killeen. Initially I had called my insurance company's roadside assistance who now don't even have a call center and make you fill out a form online to get service. I got so frustrated that I started looking on Yelp for local mechanics. Luckily I found Chuck's Garage!!! They were so kind as to dispatch a tow (Review on Bill's Towing in a separate review). Once we got my truck to the shop, they diagnosed it on the spot and already knew what the issue was. Everyone I met at the shop was very professional but also friendly, caring, and laid back. They gave me a very fair estimate of cost to repair. They had to keep my truck for a few days but it was reasonable because of the extent of the repairs. This is a GREAT mechanic serving the Killeen area. I absolutely recommend trying this place out if you are looking for a dependable, honest, reliable mechanic. read more

I brought my vehicle in after having Autozone run a "diagnostic" and they informed me I needed something that was not even on my car. I am so glad this place is very thorough which saved us time and me money for sure by not ordering that random part. Everyone was very polite and helpful. My car was in and out in a few hours. I will definitely recommend them. read more

Chuck's Garage has become my new mechanic in Texas. The dealerships here in Kileen have been no help and way over priced but the customer service and mechanical service here are straight forward and professional. I highly recommend Chuck's Garage! read more

I have to say that I have found an honest and family oriented shop who goes out its way to make you feel at home when you walk in! Mike who's the young man answering the phones and doing all the ordering from different auto shops is very friendly and also very knowledgeable on what's going on. Greg is the mechanic who worked on my JeepSrt8, he was installing new rotors and pads all around. He did an outstanding job on my high performance brake job! I brought my own parts which is a BIG PLUS! They are very affordable compare to the Dealership which you pay an arm and a leg and your first child! Greg was very helpful, he showed me my rotors (old ones and said they were still really good and asked me if I wanted to keep them on and just put pads. I told him no worries because I had all new sets for all tires. The dealership said I needed rotors. Once again the Jeep dealer was about ripping people/soldiers off. So I highly recommend this establishment due to their honest service and the good attitude at the shop among all there! Will be bringing my business to them again! Great job guys and keep it up!!! Robert (2006 Jeep SRT8) read more

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*** IF YOU ARE NEW TO KILLEEN or NEWLY IN NEED OF AUTO REPAIR COME TO CHUCK'S MOBILE MECHANICS & GARAGE *** This review is about 3 months overdue (total oversight on my part, sorry Chuck & Dana) but still holds relevance. My 2005 SUV started a slight hemorrhage of pinkish fluid on a Thursday evening. I had just moved to Killeen and had no clue of who to trust for auto repairs. After searching Yelp for most of the day, and finding good reviews on several mechanics, I finally went with the one closest to my house and called Chuck's at 4:30pm. I spoke with Ms. Dana, who without even a hiccup, made me feel like bringing my car in at 5:15pm on a Friday evening (when they close at 6:00) was a totally acceptable and natural occurrence. They patched the leakage and replenished the fluids enough for me to drive around safely and return the following week to do the actual repair. I also had Chuck perform a Complete Inspection Service which yielded a small to-do list which he broke down by priority. Chuck thoroughly explained everything that WAS done and that NEEDED to be done and answered all my questions; and Ms. Dana checked for parts availability, gave alternative recommendations, and filled me in on great restaurants and salons around/near town. Bottom line: these are honest, reliable, good people who consistently provide great work and great service!! read more

This shop is the best price you'll get in Killeen. I had a timing belt and tensioner that were going and needed to be replaced ASAP. The Honda dealership gave me a quote of $1,300. I was shocked, but the front lady at Chuck's garage gave me a quote for $423. Awesome, I dropped it off immediately. I got calls throughout the weekend with updates and things like that, Chuck told me they were going to replace to water pump as well, which was great. When I went to pick it up, the total price came to $591, which was quite significantly more than I expected. But they did put gas in the vehicle, and they did the water pump, probably taking more labor time than expected, so I didn't put up a fight or dock a star since he basically told me they were going to do a bit more work before they started. My only problem, is that I noticed something was hanging down in the front right of my car, and rubbing on the front tire. Unfortunately, I picked up the car on my way to Temple and went to the VA immediately after leaving the garage, so I didn't have time to pull over and see what was going on until I got to my appointment. Now, it looks like whatever was hanging was worn off by the tires from me driving on the highway. Doesn't seem to be a major issue anymore, but hopefully the crew can be more cognizant of screwing things back to where they go. That's what it seemed to be, just a panel or something that didn't get screwed back on so it was dragging along the tire. Sucks, but at least I saved $800. EDIT: Chuck got in touch with me and they fixed the panel for free. Him and Dana were so friendly the entire time, and they really hels up their five star reputation. They did nearly $300 of work, and I'm so glad that he reached out to me because eventually I would've needed to fix it. This shop just won a long-term customer for as long as I'm in Killeen. Way to go Chucks Garage! You guys definitely deserve your perfect 5 star rating. read more

I dropped my truck off, to have one worn part replaced, after getting an estimate from this shop. They called later and told me the truck needed $3000 in repairs. Some of the parts they wanted to replace were nearly new and functioned perfectly. Watch out for shops like this, that try to scam you and perform repairs that are not needed. Also, this shop's claim that they charge 50% of the hourly labor rate of other shops is BS, unless the other shops are charging around $200 per hour. Beware! read more

My husband recently put our Honda in for repairs and they did such a good job fixing the starter issue on the car that we decided to go ahead and have our brakes done as well... The receptionist was friendly, knowledgeable and very helpful. We will definitely be taking our cars in for servicing in the future! read more

I guess am not the only one that fell for this scam of a business He had my truck for 3 months from December 28 2016 to March 28 2017 for an engine overhaul and over $4k charged When i finally got my truck back,he had replaced my new battery and replaced with a junkyard one,charged for a new computer that looks old and from the junkyard,My truck had check engine light,engine lifters and bearing sounded loud and then the engine completely died 90 days later and he claims no responsibility that he dint work on that part of the engine yet charged me over $4k to overhaul the engine.The truck also had numerous missing bolts and nuts,the fan had a missing bolt and the battery and computer were dangling around and not tied down Interesting enough,refused to answer my calls for 3 months finally when the truck died June 28 2017 ,I called and Dana ,the wife i believe answered the phone and sounded like she really cared and asks to have my truck towed back so they can evaluate.at the end of the day,Chuck called me and denied it all saying he dint work on the lower part of the engine .What the hell is an overhaul. He then told me that he would fix the problem and get me a used engine if i paid him $3500 and he would cover labor.All he cares is make a killing at everyone expense.I would caution all before considering taking your vehicle to this shop. ZERO WARRANTY NOR DOES HE TAKE RESPONSIBILITY FOR ANYTHING. WHAT GOES AROUND COMES AROUND I WILL BE RECOVERING MY MONEY Jonathan B.'s review of Chuck's Mobile Mechanics and Garage Beware of false reviews by family members and friends to boost business. This is a smooth mechanic that will tell you what you want to hear until you swipe that... yelp.com read more

Listen. There are only a few things that we can be absolutely certain of these days -- and one is that your vehicle will, sooner or later, require maintenance, service or repair. Another thing -- Chuck's Garage and Mobile Mechanics is, by far, the best place to go to when the time comes. I have been a customer of Chuck's for quite a while, so this is not a "spur of the moment" review. Those guys have taken care of my old truck for quite a while, and the best word I can find to describe my experience is --- their integrity! Plain and simple. It is becoming increasingly difficult to find a good and fair automotive repair shop, with so many "big box" shops trying to get all your business... and $ of course. You know what I mean: "X problem = X $,regardless". At Chuck's you are treated like a person ... not a number. They will discuss your issues with you, give you an honest assessment, and fix the problem!! Who does that these days? Their communication skills are excellent, keeping you personally informed along the way. I seldom post reviews, but after several visits to Chuck's, I feel compelled to pass along my positive experience. I will not look anywhere else for vehicle service, and highly suggest that you give Chuck's Garage and Mobile Mechanics a fair chance -- you won't be disappointed! Remember the most important thing: Integrity!!! 5 ***** = 1,000 read more

I had an issue with my truck and the dealership wanted so much money and wouldve taken them 3 days. Chucks shop took care of my truck in one day for so much less but with higher quality of work. Plus Chuck is so much more personal and just cool. I'd recommend this shop you'll be so happy with their service. read more

This place had some great reviews and some that weren't great, but not horrible so I was feeling confident when I took my truck here. Unfortunately, I am now regretting it altogether. It wasn't a simple fix so I wasn't surprised it couldn't be done in one day and was happy when they said I could pick it up the next day. Took the day off and had a ride ready to take me, but I called first, glad I did because it wasn't ready. I live an hour and a half away from this shop, broke down on the highway, so if I hadn't of called I would have had one heck of a wasted trip. They tell me tomorrow, I take another day off and find another ride, called and it's not ready. At this point I'm upset not only because I've missed two days of work for nothing but why can't they call me to tell me it won't be ready?! I explain that I'm not close to their shop and wished they'd keep in better contact and they said they've been calling my boyfriend with updates, no you didn't. Until I complained a little more at length yesterday, six days later, NEITHER of us had received any communication from your shop that wasn't initiated by us. We weren't informed that it was taking longer than expected, or that you're computer couldn't program my truck and you don't know why, that you had to call for a locksmith to help and if that was going to cost us extra. The only call I got from your shop was yesterday, after Amanda assures me that it would be ready before you closed so we should come get it before you closed, did I get a call after an hour of driving saying that after a week and all the rest of this crap is my truck won't ready. She said you didn't even know what was wrong, that she didn't know if you guys messed up or even fixed the right thing and to turn around and come back home. It's an awful feeling to have someone who has already tinkered around and told you your bill is over five hundred dollars to say "we don't know". Finally picked up my truck and they didn't even snap the front panel on correctly. So much for attention to detail. I'm so happy that everyone else has had a good experience here, I'm really happy for y'all, just wish I was in the same boat with you. To Chuck, no I didn't make up accounts just to bash you, my original post was just a one star but I think it's hilarious that out of all the people you service you think it must all be me. Good luck with that type of thinking. Much easier to blame me instead taking a look in the mirror. Have a good day y'all. I understand you didn't have my number till later, that does not explain why you never called the number you did have. read more

This was my second trip to Chuck's, and I got the same great customer service as the last time. I think their prices have been very fair. I will continue to go back to them for the customer service, even if their prices were to increase. read more

Best shop in Bell county hands down. Always on point, never charge me for repairs I don't need, and don't recommend the usual BS that other people try to sell you. Always had a quick turn around time, and always been polite and respectful. Honest mechanics are hard to come by, everyone at this shop has only proved to me that they are the best around. Take the time to the do the research for good parts, and they have on hand mechanics that truly know the ins/outs of the vehicles they service. read more

The people that own and run this shop are knowledgeable, friendly, courteous, and FAIR. This is a place where you don't feel as if you got assaulted when they tell you the cost of repairing your vehicles. But don't go in thinking you can pull crap and walk on them either. Bottom line they are good, hard working, honest, people. Take your vehicle here f you like those kinda folks. read more

This is my favorite auto repair facility in Killeen. Chuck took time and care repairing the brakes on my Toyota RAV4. Turns out the standard pads did not fit. Dana kept calling parts stores until they found a brand that would fit. I really appreciated them taking the time to get the right pads and get me back on the road. Great job at a really good price. read more

I took my car in for rear brakes & drums. Got it back & when I would press on the brakes the car shook. Took it back 3 times & it still not correct. I am done going back to them as the owner was not very nice & the problem still exists. Was also suppose to get a military discount & that did not happen. I will never use this shop, even if it was free. BEWARE!! read more

Not cheap. I have the parts I need installed on hand and the staff quoted me 400$ for labor. Called another place in coppers and they quoted me 140$ for the labor. read more

I called to see if they could perform a service on my hybrid car. They could not, but Dana called to find a place that could. Not only that, she very quickly called me back with the information she found. Though I did not get a service by them, the 5 stars is for customer service alone. Dana is very sweet and went above and beyond for me. read more

This is where you want to go to get your vehicle fixed. Dana at the front desk is so friendly and funny, and has amazing customer service! She was able to get me in an hour after I called even though they were pretty busy. They won't overcharge you, like most of the shops around Killeen will. The guys that work there are very friendly and will explain everything to you if you need them to. I will definitely get my future work done here :) read more

Took my car in for some much needed work and left grateful and impressed. They took the time to call around and get my the best deal they could on the parts I needed and showed me on my car what the issues were. The thing they caught that required calling around for parts I feel had been overlooked by previous mechanics since I've had my brakes done before and always left with a loud squealing car (I was just told some cars do that, nothing was wrong), but after this last time my car no longer makes those noises. Seems like a place that does good work and is trustworthy which is the most important aspect when it comes to finding a good mechanic. Would recommend. read more

I towed my car to Chucks it broke down in Killeen, the motor went out. From the first call Dana was extremely helpful, she ordered a motor for me and had it back up and running in a week. Top notch service. Thank you Chuck and Dana you guys are great! Definitley recommend this business read more