Went in to fix my car's AC, the lady at the counter was very knowledgeable and explained everything thoroughly to me and answered all of my questions. The price seemed fair for what I got done and the service was quick! read more

Beware of Phil's Auto Repair. In my experience, this shop is dishonest and will overcharge if given the opportunity. Low ratings exist for a reason. I've gone there several times for alignments. During my last visit, they told me I needed wheel bearings and gave me a written estimate of about $1,300 for parts and labor. I asked if I could supply my own parts, and they said yes, explaining only that they wouldn't be able to warranty customer-supplied parts. I specifically asked what the labor would cost and was told $645. I ordered the parts and, a few months later, called to make sure the labor price was still the same before bringing my car in. They assured me it was. When I arrived with my parts, instead of pulling up my original estimate, the employee created a new estimate with the labor increased by nearly $300. I stopped him and asked him to print my original estimate. He hesitated and only did so after I repeatedly insisted. The manager then came out and claimed the original labor price was only discounted because I was supposedly buying their parts. That explanation made no sense because I had already told them from the beginning that I would be supplying my own parts, and at that time they still quoted me $645 for labor. They never said that price depended on buying their parts. It felt like an excuse made up on the spot to justify charging me almost $900 in labor. To make matters worse, the parts they wanted to sell me were marked up by more than $500. I bought the exact same brand-new parts myself for only $170. Based on my experience, I would not recommend this shop. Make sure you get everything in writing, compare prices, and don't assume they will honor the estimates they give you. After leaving I discovered that they also have complaints with the Better Business Bureau as well read more

I brought my vehicle in for a full inspection, a check engine light, and a rattling sound coming from underneath. There was also a noticeable squeal when starting the car, which I expected to be addressed. Unfortunately, that issue was overlooked until I specifically brought it up, and I was told to return after having the rattling addressed at Bill's Muffler Shop. Additionally, during service, my valve cover was not put back on -- something that should not have been missed. While it was eventually corrected, it adds to the oversight concerns. Because of these issues and lack of thoroughness on the first visit, I'm giving a 3-star rating. I appreciate the corrections made, but better attention to detail and communication would go a long way in improving the overall experience. read more

Phil's Service - Receipt of repairs. - Auto Repair Near Me - Killeen, Texas

The owner & staff here are professional, very personal, and honest. They confirm the work they recommend. The place just feels right.

Friendly service and people! Joe and Ron are great! I will be coming back for future vehicle repairs.

Always quality service from Phil's. This time was for AC service, leak found, repaired and out the door with ice-cold AC. Excellent service and reasonable rates make this my go to shop. Great value. read more

I take my vehicles to Phil's simply because they are a professional shop that completes the job. They are a little more expensive but nothing is more frustrating than to take a car in for repairs, have the technician recommend a few extra things to do and then the item you took the vehicle in for doesn't get fixed. That won't happen at Phils so I give them five stars. read more

Yes, I was not expecting such a well kept shop. It was clean, everyone at the front desk was very pleasant. I was surprised to find out that you folks were able to perform a four wheel alignment on my 2015 Audi S3. It is a modified car, and is lowered. All of the other shops, Discount Tire and Brakes Plus to include shop's not mentioned, stating that it couldn't be done, because the car was too low. Well, Phil's Service performed the alignment with no complications at all. They even performed a courtesy inspection of my suspension, motor and transmission. The also found leak on my Valve Cover. I will ask them to repair this also, it is more complicated than normal Valve Covers. Overall, I give this shop 5 STAR's for a fantastic and quick job. True professionals!!! read more

Phil's Service - My baby on the Alignment Rack - Auto Repair Near Me - Killeen, Texas

I've taken my Lincoln Navigator in for the suspension system and the Ladies there Reeva, Tammy and Sally are the best in Central TEXAS when it comes to customer service. They keep you very well informed on the status of your vehicle and also big thanks to the technicians and mechanics who are exceptionally far above and beyond the best in TEXAS. I recommend this shop over any shops in TEXAS. They're nothing but professional. Go PHILS!!!! read more

Amazing service, quick and thorough. Detail oriented and trustworthy. Will be back again.

Went to this horrible shop for an alignment. The alignment was not done. they charged me 50 just for nothing, then they try to sell me tires for 250$ for each, avoid this place at all costs! Stop charging for nothing read more

Phil's Service - Phil service - Auto Repair Near Me - Killeen, Texas

Had a bad experience at a Toyota dealership in Killeen, so I googled auto repair shops and Phils came up, took my car there and the young lady behind the desk knows her stuff, very honest, they corrected my problem with the right price. So I had no problem knowing that my experience this time would be the same. I'm the owner of a 2007 fj Cruiser and a 2021 Toyota highlander and would rather take my cars there. read more

My alternator was replaced on my Lincoln Navigator with such speediness and professionalism. My vehicle was picked up from my home at the end of the work day. The ladies that work the front desk are so amazing and professional! That ensured that I was taken care of. The quality of work was as always. That told me what was actually needed for repairs. My only minor complaint was that I want kept up with the status of my vehicle and after some days I had to call to check for the status. Other than that I still have to give them thumbs up! Go to Phil's for your automotive repair!!! Derric read more

Phil's customer service was on point. Service & car repair was quick, communication was clear, pricing was fair. My daughter has a safe vehicle to get to college now! Thank you! read more

Brought car here for AC service. Very pleased with the work done and the staff. Nice people work here.

Just moved here from Hawaii and needed amazing and fast service to get a safety inspection done, and Phil's service did not disappoint. safety inspection was fast and easy and would recommend them to anyone! read more

Bought new tires at Discount Tire and some how they stripped one of the bolts on my mercedes after trying to get it out they gave up. So I went to Phil's prepared to pay for a wheel hub but they called me said they were able to get out. They didn't gouge me with unnecessary work. I strongly recommend them. Not to mention they do try to aggressively up sale you. read more

Roe and the front desk staff were extremely professional and knowledgeable about their process for inspections and conducting needed work for my vehicle. After the inspection, they gave me all of my options, answered all of the questions I had and were not pushy for me to do any one thing over another; like most car shops are. The service conducted was fast and appropriately priced compared to others places. Mr. Philip was also very respectful to all customers and employees during my time there. read more

Be careful of the technician you get one tried to keep selling me on brake pads quoting they were at 2mm... took the tires off to check all the brake pads were brand new. And of course it had no pictures to verify the brake pad life. Then later after service I drove away with a loud whirling sound it did not have prior, come to find out 3 lug nuts were loose on my driver tire but got told it was a wheel bearing. Makes me glad I declined all extra services. Sounds like the Tech was being lazy and guessing. the advisors are prompt though and I like that they communicate well. read more

Communicated well, provided quality service and delivered on time. I noticed a big difference in my braking powerI will go back.

I been coming to Phil's for years. Great service from top to bottom. Yes I would recommend.

Excellent service beyond compare. Great customer service. They get right to your needs. read more

Phil's Service - Auto Repair Near Me - Killeen, Texas

I called him bc my jeep compass was having issues and water was on ground . He charged me 100 diagnostics and said purged bc computer and battery completely dead . He charged me battery and labor . It was close to 400z then I got it home and it still was not starting . He wanted to charge another diagnostics. I told him I thought it was auxiliary battery bc two batteries that can drain each other . I'm not even the mechanic . He tells me then it needs changed . We pay another few hundred . Then the transmission lights flashed and car stalled on highway . We called and he said to bring it back and would charge another diagnostic fee. I told him this did not show on any test or codes and why is he charging us each time . He said it's a new issue . I felt taken advantage if this shop bring military . I took it to dealer and they felt bad he did this and tested free . It just needed a drive test to reset computer and has been fine . This mechanic was trying to play you dumb to take your money . Stay away from him . I literally had to tell him what was wrong with vehicle. He sells you the pitch he has been doing this years and that's usually a red flag in itself . Never again read more

Phils Service station offers quality service at affordable prices. Phils service is quick but thorough. I went to another station and Phils caught a critical leaking gasket and leaking brake fluid that the other station did not. I highly recommend Phils Service Station for quality work you can count on! They are honest and thorough! I give them 5 stars! Everyone, from the front end personnel to the mechanics in the back communicate effortlessly to get your car fixed right! read more

My car need some brakes. Dealership prices were too high. Phil gave an affordable rate and a lifetime warranty on my pads...just added comfort for a good work car..Thanks Phil services read more

Vehicle inspection. Needed to service horn...airbag clock spring replaced. Replaced two bulbs. They do quality work. Every team member are knowledgeable. They understand what they are doing. They do the necessary work to make sure your car is serviced properly Robert Dale read more

They're extremely to high and they tell you one thing but do something different!! I was told by someone that I had 4 car in front of me then another lady told me I had six so it was a lot of back and forth with them! And I went to go pick up my car and the front lady was so rude!! Took a call when I was just trying to get my car so I can take it somewhere else to get it fixed!! They wanted almost 10,000just to fix my car!! I will never take my car back to them for nothing!! Y'all should be ashamed of yourself for this read more

The service is great for fixing my car, I only had a problem with the $25 a day for storage. I think anybody that spends 1000.00 or over shouldn't have to pay storage fee's if they can't come after the car was fixed but that's just my opinion, y'all still rock, Thanks for fixing my car read more

Top notch, fast efficient and explained all repairs. professional and with a free shuttle.

Reliable, helpful and friendly staff. Three times now I have had my vehicles break down and this shop has came thru for me. They were accommodating with time to git in my vehicle last minute and worked on it quickly and swiftly. I have referred other friends as well who are more than pleased with their service as well. I recommend this shop over and over again! read more

Took my car there and told them what was wrong and how they could fix it told them I didn't need a diagnostic and they decided to do it anyway and then asked me to pay them to tell me exactly what I told them after bringing my car in,DO NOT bring your car here for repairs read more

Family member paid $70 for a full inspection after a minor accident, wanted to have somebody look it over to make sure its road worthy. They were quick to take his money but incompetent in their findings. He was told he needed 2 tires and needed 3 wheels replaced due to damage. He spent several hundred dollars replacing what they said was the only repairs needed to get back on the road. Took it back after getting tires and wheels and was told his rack and pinion was damaged and it would be $2000 to fix ! WTF.. Stevie Wonder would have noticed a leaking/damaged rack under a car but somehow they missed it? They then refused to refund the $70 for their half assed "inspection". Stay away read more

I came for a car inspection for my annual registration renewal. They fit me in real fast and finished the inspection in minutes. Justin and the other staff there were very friendly and helpful. Highly recommend! read more

Had a wonderful experience, they took great care of my vehicle and I was very happy with their customer service. They also suggested a few preventive Maintenance that needed to be done to keep my car running in tip top shape, also it was super quick just like their name suggests. I just moved here from Houston and I had been using the same mechanic for 9 years. I'm glad I found a great shop close to me. Thanks read more

They have been nothing but nice and helpful with my Truck Repairs. Would and have recommended them to several people. read more

I took my trailblazer to Phil's they charged me 300 to clean my fuel injectors. Which didn't even ended up fixing the problem then they said the real problem is the water pump. Which the cost for the new water pump and installation fee would cost me 4000. I would not recommend. read more

The advisors are great. They're extremely knowledgeable and professional, and will answer all of your questions. The work that requested was performed was done correctly and in a timely manner. The prices that were quoted were fair and reasonable. I will definitely come back for future repairs and maintenance. read more

Absolutely friendly customer service. And I love the fact I can schedule the appointment through there app. read more

Phil's Service - Waiting lobby - Auto Repair Near Me - Killeen, Texas

Work performed here is top notch but be prepared to pay high labor charges and parts markup.

Went in for seven dollar inspection to get my tags renewed and left with a quote of almost $200 of what needed to be fixed. Went to a different shop and they told me everything was fine it was just suggested that I've talked my fluid it was not required in order to pass sticks inspection. The customer service was great but the deceit makes this place a piece of crap I will never take my car there. read more