First time visiting Big Ricks for work on my 2010 Tahoe. Previously had work on my wife's Mustang. Both times it was easy to get an appointment. Both repairs were done correctly the first time. The price was reasonable and as quoted with no surprises. The waiting area was clean and comfortable. Overall very satisfied. Highly recommend Big Ricks for your automotive repair! read more

I brought them my Sienna to fix radiator. When I got it back they told me I had a bad AC Condenser. I just took my Sienna to another place for repairs and they asked me who put in my radiator. I thought they were complimenting the work. They instead told me that whoever put in the radiator crushed the AC condenser. First rule of good business is if you break it FIX IT! Never going back. read more

Thanks Rick I really needed my AC fixed and quickly by someone I could trust. You came through for me and the car was fixed. Thanks again.

I was referred to Big Rick's Auto Care by the Valvoline inspection station down the street because my brake lights were always on, even when the engine was turned off, therefore my car wouldn't pass inspection. They were courteous and quick with the repair and my car passed inspection with no problems. I recommend these guys. read more

I wish I can give -10 stars! DO NOT BRING YOUR VEHICLE HERE!!! I had a transfer case issue where the fluid had metal shavings in it. Brought it in a week and a half ago and they said that they'd put a new one on it and get it fixed. THEY WERE WRONG!!! I got it back yesterday and took it for a test drive. It is not a new transfer case. They put a used transfer case on my truck and it's not even the right one made for my truck. When I looked at the work they did, they stripped the bolt to drain the transfer case, there's 3 studs in it, and it's missing all the proper mounting brackets. I took it to another shop to look at it and they told me that the transfer case they put on my 2016 Chevy Silverado 1500 LT was a transfer case for a GMC SUV. They looked up the part number and showed me the proof!! Now instead of having a small problem, my truck is now stuck in 4 wheel drive and it's still grinding on the inside. I also got a warning on my truck saying "service 4WD" only a couple hours after I got it back from them. So today I went back to the shop and got my original transfer case back for a $30 core charge. (They refused to give me a refund.) When I asked about a new transfer case, they said they don't put new parts on vehicles that come in, but they'll quote me for a new one. They should've disclosed to me before they started working that they were going to put a USED part on my truck. Now I have to bring it in to another shop so my insurance can cover the damages they caused. DONT GO HERE!!!!!!! read more

I called first before coming in to get one of my daytime running daylight bulb replaced. And so glad they weren't very busy, only two people waiting. Anyways, I am very pleased of customer service and the running daylight was replaced. Now I can be at peace, lol.... My visit was very pleasant and didn't have to wait very long. I highly recommend this place read more

I was not pleased with the service. Went to get an oil leak checked. They charged me over $100 dollars for this part and after a few day it was leaking again. Went back talked to the owner, Rick and after checking he said it's gonna cost me around $500 dollars to fix and that was that. I stopped the leak with one seal from Auto zone. read more

Rick is an expert in auto repairs. He is also honest and fair with his pricing. I highly recommend him.

Big Rick's is an awesome shop! My first experience with them was when a BAD auto repair person said I needed $1700 worth of work!! I wanted a second estimate. Rick said he couldn't find anything wrong but to come back if I have any trouble. I did not have any trouble with that to this day. We have been back several times for other things with great success. We went in today with a broken window regulator. They fixed it in a couple of hours and the price was very reasonable!! I have told all my friends about Rick and I recommend him to you too. read more

I had a bad situation on a Saturday afternoon. What I thought would be a few minute job wound up taking over an hour. The guys worked past closing time to get me out of there because I needed to be able to get to Austin Monday morning at 7 A.M.. Rick and the guys went above and beyond to take care of me and I am extremely grateful!!! They did a fantastic job at a great price and even though I kept apologizing over and over they were cheerful and got the job done. read more

actually the one star is more than he deserves. He had my car towed by Killeen towing and I did not know it until several days later and I could not afford to get my car because the fees they wanted were terrible. Now I am an 83 year old woman without a car, because he did not have the courtesy to call me before he had it towed. read more

Trustworthy, friendly, honest, and reasonable pricing. I been coming to Rick since 2005 and will not take my car to any other place.